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1. Budget Car Rental - Fort Wayne
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· 150 reviews
814 Coliseum Blvd W, Fort Wayne, IN 46808
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Misty Todd: When we arrived pick up our 7 passenger vehicle we were given a choice of 1 ,7 passenger vehicle or a 5 passenger. So really no choice, because we need a 7 passenger vehicle. The car had not been cleaned very well as we found food and drink bottles under the seat. We also had to get new wiper blades 20 minutes into our trip. We also had the brakes squeaking. Just really disappointed.
Rebecca Turner: Great service
sami ross: The website overbooked them and my reservation was cancelled which left me with no car for the weekend. Lady at the front desk was cold and not helpful whatsoever. Their number comes up as spam on phones and they don't reach out to you any other way. Be careful with this place!
Nick Covell: It’s budget
Christina Barrett: Rented a 15-passenger van in Fort Wayne IN, and the young lady who helped us was pleasant. The van was exactly what we needed even though it was pricey and the driver seat was broken and wouldn't move. The drop off in Tucson AZ was quick and easy, with no hassle.
Tracey Tresley: The Budget agent at the Fort Wayne location had no idea what he was doing, double charged me, then refused to listen to how he was wrong. After constantly giving me attitude throughout our phone conversation he finally admitted I was right but couldn’t help me. I was then directed to numerous other people through the 800 number and the airport who also all told me that the original agent missed up but didn’t know how to help me. After several days I finally did get through to someone in customer service who knew how to do their job.
Tariq Bhatty: Good rates and great service. I travel to US twice a year and rent from Budget, Fort Wayne every time. Highly recommended.
Charles T Pearson Jr: CAR WAS DIRTY HAD WHEEL BALANCING ISSUES GAS TANK WAS NOT FULL I WILL NEVER RENT FROM BUDGET AGAIN
Bonnie Pearson: Easy pick up and easy drop off . Very friendly staff! Will return
Sendy Gibbs: Very friendly staff and my car was nice and clean that I rented
Audree Wilgus: This place does NOT make anything easy. I should have gotten free collision insurance through my credit card, but what they don't tell you is that they haven't progressed for the past 10 years and do not have chip readers. They are also incapable of entering cards manually. The mag strips on my cards have worn off and havent worked in ages, which never mattered, until today. They do not accept any cash whatsoever. If you have to resort to a debit card, they will require a second form of identification with an address on it that matches what is on the renter's drivers license. They'll accept digital versions, thank God, or else my entire weekend and $200 rental (for 2 days!!) would have been wasted. My final gripe with this place? The only reason I even had to pay for 2 days is because they don't offer after hours drop off. They have a box for it, but you'll be charged for an extra day. The insurance I had to pay for only because of their technical ineptitude?? $30 per day. I wish I had just gone to a different company, but they keep $150 of your rental if you cancel the day of. I'm sure some of this is standard, but they don't explain anything properly.
Jus Pri: I reserved a rental online a couple weeks before I needed it for a short trip. The day of pick up I got a call confirming my reservation and also was told I had a free upgrade. I picked up an SUV and examined it took video before I drove off of the lot. It was clean inside and out. When I returned the SUV I had charges I was concerned about which where pending and eventually fell off. I only had one issue with a charge and called customer service which they took care of. I’m giving 4 stars instead of 5 because of that issue and I had to wait to get credit back on my card. Thank you Budget!
Nick Toprani: I paid $11.99 for a Toll Pass that did not work, I paid out of pocket for all toll expenses. I called Budget but was put on hold for over two hours and hung up. I emailed Budget about the issue but have not heard back in three days. Please be aware of overcharging / lack of customer service and low professionalism. I should have rented from a different company.
nicole hartman: Very unprofessional! We went some where else and got a better deal. Wouldn't recommend coming here to ANYONE. If you want great service go any where else 😉 😊
Bob Coffee: Staff was very friendly and helpful. Cars were clean and rates were very reasonable.
Dave Jacobs: I really like that you get to talk with real people here!
Rob Bilger: Excellent vehicles and friendly staff. We always rent from this location every time we’re in town!
James Craig: Absolutely perfect pickup and drop-off. Smoothest rental I have ever had! Great young lady at the desk, truly a professional also!
Jacqueline Johnson: They weren't as informed with the requirements as they should have been. Had to cancel my reservations on the vehicle when I came in to pick up the car.
Teresa O'Connell: They had the best prices compared to the other moving companies. I started comparing prices 3-4 weeks beforehand to see what they offered, check on promos, see if they offered unlimited miles, any discounts like AARP - which they did accept, & extra’s like a car dolly, if it came with a ramp, etc. We picked it up on the date & time we reserved it for but it ended up being a 16 foot truck instead of a 12 foot, it did have a ramp which was extremely helpful, & also a back hitch if you needed one, we did not utilize. I didn’t really want one that big but it all worked out. You do need to provide your own lock on the back of the truck to secure your belongings & I believe you can purchase things like that right from the location you pick it up at, even moving blankets, boxes, bungee cords and A furniture dolly, etc. It had a full tank of gas when we picked it up. It was one of there newer trucks & it got us almost 6 states away & through the mountains, snow, & even an ice storm! It took regular unleaded fuel & it had a 35 gallon tank. I maybe got 10 miles to the gallon, & it was way more than I figured it would be to fill it up every time gas prices are very high everywhere though right now and the cheapest fuel we found was 3.19 a gallon. I won’t say exactly what I paid because every location is different & this was a 1-way long distance move, it did Not have unlimited miles yet they offer about The amount you need & a tiny bit more is it, so be careful & is $1.00 for every single mile over what they give you unless you negotiate that ahead of time, which I did. There’s not a lot of room in the cab & my seatbelt was twisted & wasn’t right - I tried to fix it but couldn’t, it may have come like that from the factory, no one sat in passenger seat, or middle fold-down seat, the 1-cup holder held cups a bit odd & I lost a drink or 2 while going up a hill!🤣 but if that’s the worse thing to have happen I’ll take it! Good luck on your next move! Let’s just say we were happier than heck to bring the truck back! No offense, it worked great, just wore out after a move like that!
Therese Anderson: Making the reservation and the car rental was great!! Getting directly in touch with the office here in Fort Wayne after receiving the rental was a different story..
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2. Hertz Car Rental - Fort Wayne - Coliseum HLE - Fort Wayne
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· 183 reviews
725 Coliseum Blvd W, Fort Wayne, IN 46808
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Erin: I would have given 0 stars if that were possible. We’ve had our reservation for 2 months and the day we’re supposed to pick up our car rental they called and told us they didn’t have it or any vehicles for that matter. It’s spring break and now we have to scramble to find a replacement last minute. Wouldn’t recommend them.. there’s better service out there.
Donnie Pittman: Trash! All around inconvenient. No knowledge of any reservations that were already confirmed. Gave them my reservation # and somehow it wasn't in the system. Save yourself the headache and just go elsewhere. You're welcome2 thumbs down!!!
Gregory Preston: Returned the car full and had a $100.00 fuel charge on my card when I know for a fact I filled the car up before returning and they had not pictures or the car still on the lot to show proof also the lady working at the desk wasn’t trying to help jus said she couldn’t do anything and have to call customer service knowing it’s hard to reach someone through that company, never will use them again and I didn’t recommend dealing with the hertz on coliseum anyways
Kendra Burnett: Sorry this is long but everyone needs to know the truth of this place. I made them aware I was making this post as well. DO NOT RENT FROM HERE! Issues first started when I was charged a week in advance for my rental from the 10-16, was charged on the 4th. I called and asked them then they said that’s policy, not written anywhere and I needed a $200 deposit when I pick it up. I asked why that was not stated on their website, and they say most of our third-party websites don’t say that. Which was strange, considering I rented from the Hertz website itself. Upon arriving at the dealership they said our deposit was going to be $500 instead of the $200. And they gave us an SUV a quarter of the way full instead of a smaller car. We were driving to Arizona, and SUV is not good for gas mileage. We ended up spending an extra $300 on gas that we did not want to spend. When we came back cleaned the car and filled it and had it returned by 6:43 PM. My rental agreement said I had to return the car by 7 PM. I called the next morning at 8:22 AM and they said everything was fine and the car was checked in. Several days later I received an email saying my car had not been checked in and it was overdue. After emailing back for forth with one of the consultants, they said everything was fine and checked in, and all was good. Today I looked at my bank account and it was -$247. Hertz had charged me for an extra week, and a late fee for a whole other car I didn’t even have access to. After calling them today and figuring out what was going on they realize that it was an error on their end 100% and I’ll be refunded. My refund does not come in for 7 to 10 business days. Which means my account will be negative for over 7 to 10 business days. The first of the month is tomorrow. I have bills due that impacts my credit report tomorrow that cannot be extended. The only thing they could think of to make this right outside of a refund was a $100 voucher for a future rental. I will never be renting from them again and I will do everything in my power to make sure no one else does either until this company gets their stuff together.
Mark Burton: I would give them zero stars if i could..Lady was rude and not helpful at all..They gave our rental away before we got there to pick it up.Will never consider using Hertz ever again.
Kaley Sarbacker: I made a reservation to travel one way as a family member is having surgery, they called me 15 min from pick up to tell me my car was unavailable. No other vehicles are available in the area. Devastating.
Jadecca: I am 23 years old, please !!! Please do not come here !!! Two white ladies who sit at the front desk here , please be aware of these goons! I got into a car accident June 25th, 2022. July 18th is when I finally had to get a rental car. I was being charged $188 a week , and under the insurance claim , they’re who I had to go to. My bill came out $983.75 when I finally gave up the contract. In the beginning I gave these people $400 something dollars for a deposit. Before I gave up the contract with them, I had paid for two more weeks. The overall balance was $1,000 something dollars minus the $900 dollars. When it was time to give up the contract , these people DOUBLE CHARGED ME , put me in the negatives with my bank and told me it was a pending charged. I was put -983.75 in the negatives. Pending charges are put on authorization holds. These people never even gave me my money back for the two weeks I paid for and didn’t use. After putting in a claim with my bank and showing them the receipts and screenshots of authorized charges (that weren’t pending), they went back and told my bank that for one : I did not get my rental card through an insurance claim WHEN I DID. For two, that the charge was not on accident after specifically showing them receipts of charges on my account. Three, after calling hertz and telling them about what my insurance claimant said, one of them started yelling at me on the phone , and hung up the call. ALL MY CALLS ARE RECORDED AND IM NOT LYING. They charged me twice $983.75 then went back and told my bank that they never did when I had real life Proof of being charged through my bank statements. PLEASE , if you can ..do not come here!!! They are stealing money, telling people they’re pending charges. !!
Tia King: I had a rental booked for 4:00 today and 4 1/2 hours before pickup I received a call saying they didn’t have a vehicle available. They were not willing to give me the same price at a different location. Would never recommend. Their customer service is terrible. No wonder they have such a low rating. BEWARE!!!
Whitney Grimme: I called 2 weeks ago because they charged me $125. Found out they waited 10 days to pick up the vehicle after I had previously called letting them know I was dropping it off at a different location. I had asked why they waited 10 days to pick up the vehicle when they told me on the 5th they'd get it that day or the following monday. I asked for a refund and they said it'd take 5-7 days. Called after 7 days and was told it didn't go through for some reason and they would refund it within another 5-7 days. It has been 15 days now and I still have yet to get the $125 refunded to me for their mistake.
Kelly Li: Worst customer service I’ve ever encountered. Between them and my insurance I was on the phone for 2.5 hours. My insurance was shocked about their policies and even called into corporate Hertz to hash it out. I tried to extend my rental with them once my insurance coverage was up, offering to self-pay, but they would not honor the discounted insurance price unless my insurance could generate a brand new reservation code (which was impossible because of system constraints). They forced me to close out my rental and then wouldn’t let me book under my insurance discount, instead wanting me to pay around $90/day out of pocket at the normal rate. Took calling in five times before someone even picked up. I rented a car from them for 80 days, meaning they made almost $2,000 from my rental and yet were unwilling to accommodate when I wanted to extend the rental. Ended up switching to Enterprise which had me booked in 10 min with my insurance discount no questions asked
ERNEST COTTON: Better arrangements than enterprise.
Myriam Barajas: Booked with Hertz for an 8am pickup. When my husband arrived they were running late and weren’t open yet. After waiting 15 mins and getting ready to leave they realized the gas light was on. So they had to go fill it up. Did not get out of Hertz until 8:50am.My issue is that nothing was offered after not being prepared and being an entire hour behind. What’s the point of an appointment time. Also was maintenance even done? Was the car even inspected for safety? How can you run a car check before renting and not notice an empty tank. Not booking here again.
Jennifer Bryant: Made a reservation and showed up 15 mins late from the two hour time frame no one told us about, that also wasn't on the rental agreement. Our reservation was for 2:30, and I arrived at 4:45. I was waiting for 20 minutes for Lindsey to even come into the office. Most likely Lindsey was in the process of giving away our vehicle because we didn't show up in time, even though they are open until 6. She agreed that the two hour time frame was not on the contract, that it was their policy. She contradicted the person my sister spoke to on the phone who said we just needed to get there by 6 when they close. Lindsey Dye was the rudest, most unprofessional office employee I've ever dealt with. She didn't try to work with me or offer other suggestions. She literally got up and left the office and went through a locked door and left me sitting in an empty office. Enterprise is the way to go! They even upgraded my vehicle when I told them what happened at this company. I ❤️them!!! Their friendliness and helpfulness know no bounds.
Dani Cali: The 2-year old car we rented was a complete lemon. Hertz was NO HELP. We poured over 6 hours into replacing a key fob battery, waiting on Ubers, constantly jump starting, waiting on AAA and replacing a battery because their roadside assistance does none of this. Worst rental experience of my life.
Taylor Wilkerson: We booked a rental minivan a couple months in advance for one week using Priceline. I arrived to pick up the rental an hour early (it was the only available ride to Hertz I was able to get) and the van was ready to go. The check in process was simple and I was on my way in just a few minutes. The minivan was a new model, very clean, and in great condition. It was also a hybrid which helped tremendously on our long drive. The staff at this location was friendly and helpful. The van was low on windshield washer fluid, which I only knew because the van would display alerts on the interior display. This wasn’t a big deal at all as I had fluid on hand to top it off. Returning the rental took a few seconds. I would highly recommend this location because of the ease of rental, the quality of vehicles, and the friendly service.
Callison Transportation Inc.: My insurance company had made a reservation there to for me to pick up a rental. The girl, Lindsey was working the front desk. Right from the beginning she acted inconvenienced that my fiance and I were even there let alone the fact she had to help us. When she asked for our insurance id card I told her I kept it on my phone and I would email it to her. She literally exhaled so loud and rolled her eyes then walked away mumbling under her breathe. Long story short she was so rude and condescending we canceled the reservation and went down the road to enterprise where they were super helpful and friendly. My recommendation is don't waste your time at this business, as alot of other reviews will show you.
Lydia Clibon: Nothing was available!
Chim's Charm: The people were very nice. The car was clean and ran perfect. The process of getting it and returning it was a breeze. Would definitely use them again!
Chandra Brown: I rented for the first time with Hertz. I rented a car for a month and a day. The last day was on a Saturday, and I had to work so I had my husband return the vehicle and Lindsey Dye which is a manager associate there took the keys and told my husband to have me to call and take care of the payment. As soon as I went on my lunch break at 12:30 I called not knowing that they closed at noon. It’s Monday now she doesn’t have the key says she can’t find it but the key was left with her and she tried to blame her co-worker when it was all her doing. I’m done done with Hertz after this episode.
Goggles Pisano: Ridiculous wait time. Only staffed by one person. She tries her best but when it's busy on a Saturday there's no way anyone can do it alone and be efficient. Hertz used to be the gold standard. Not any more.
E M: The car was fine but the customer service is not it seems they don't always do their job when you return the car you will get a letter saying you still have the car a month after you turn it in.
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3. Enterprise Rent-A-Car - Fort Wayne
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· 104 reviews
500 E State Blvd, Fort Wayne, IN 46805
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Ashley Stitts: Mark displayed excellent customer service! Hudson was great as well! Thanks and keep up the great work!!!
Jennifer Lynn Cleveland: Excellent staff and clean vehicles.
Dave Cole (Bigpoppadc): Have used the location a few times without much problem. Our insurance company messed up the date of our rental so Enterprise didn't have the correct vehicle on hand. They did the best they could and were friendly and professional even though my wife and i were a little upset because of the mixup.
debra talamantes: They were very courteous and polite pick me up quickly and drove safely all the way to State Street
Hannah Logg: They left me waiting to be picked up!They kept saying they were coming!
Tamera Prince: Nice place to go and get a Rental Car!!
Rachel: We came to pick up our car half an hour after our scheduled time only to hear that they had NO CARS available. We waited for over 45 minutes.
Virginia R.: Great customer service! A gentleman by the name of Darius checked me in. Although he was very busy he took time to make sure that my reservations were correct and put me in a comfortable vehicle. He also provided me with information to reach him or the facility in case I had any questions or concerns. I would highly recommend this location. When I drop the car off I was greeted by a young lady that inspected the car and make sure that I have all of my personal belongings before I checked out. Overall I had a great experience and I would recommend this location if you’re looking for fast friendly and professional service.
Micah Barcalow: The staff here were super friendly and helpful. Our requested vehicle wasn't available, and they offered us several options and allowed us to check them and decide before making anything final. The car we ended up renting was clean and well maintained. We would definitely rent from them again.
Julie Harter: Great staff, professional and friendly every time.Good job!
Cynthia Winn: My experience with Enterprise on East State Street and in Fort Wayne Indiana was PHENOMENAL! I want to thank Darius, TK and Tomeka for the excellence in customer service that I received!! They were professional courteous and very pleasant to work with!! They definitely deserve a five-star when it comes to customer service!! In today's world and marketplace it is rare to come across EXCELLENCE when it comes to customer service!! Hats off to each and every one of them!!! I must add that I I'm very pleased with my rental vehicle!!!👍🏾👍🏾👍🏾
K. T. Kruse: The staff on duty at the time of my rental, was professional and very courteous through the entire process. I would not hesitate to happily recommend this branch for any reason.
Thomas Mills: The staff are always been friendly and professional. They have a good selection of vehicles and even in a last minute pinch I've always had luck with getting a vehicle.
Daria Lee: Friendly and efficient
Candy Yates: Rude customer service
Andrea Salyers: Opened 5 min early for me so I didn’t have to wait in the cold. Darius had the car warm and running and they had me on the road in 15 min in a clean and sanitized rental. Will definitely be back if we ever need another rental car. They even had an ice scraper in the car for me!
Timothy Brown: Don't go there if you're using an insurance claim. A friend had Geico and had his catalytic converter stolen off a 2022 eclipse cross. He had 1500 for the rental but geico cut it off at 20 some days and only 700 of the 1500 being used. Neither Geico or Enterprise notified him of this. We went almost another 30 days before he finally got his vehicle back. So he lost $500 for the insurance deductible and then was socked with $700 balance for the rental car.Where is common courtesy.I told him I'd start with getting rid of Geico and then let people know about Enterprise's tactics.
Davvin Fisher: Lemon squeezie . .. . . on point got us in and out. Very polite and friendly amazing!!!!! Saved us so much money like ALOT!!!! Will be the ONLY location I go to!
John Motycka: My son totalled his car while we were on vacation. Long story short, Darius helped us transfer our vacation rental to the insurance paid rental, then transfer it to me after car was deemed a total. He is a very professional young businessman, and I highly recommend this Enterprise.
Su Aung: We rented a 12 seater van about 3 weeks ago and they mixed it up with a cargo van. They didn’t have any vans till the end of July. Not a good experience at all.
james washington: Courteous respectful mindful of others very responsible they help me a lot
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4. Avis Car Rental - Fort Wayne
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· 65 reviews
814 Coliseum Blvd W, Fort Wayne, IN 46808
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EmperMa: The service allows you to "reserve" a car for a particular time. It does not notify you, however, that when you get to their location, they actually have no cars available. You spend your time navigating their website and getting to and from the pickup location in vain A terrible model for a business and should not be respected as they offer no respect for their customers themselves.
Sarah Heath: Dont use this place. They end up over charging you and making up this to keep your depoist. Said i smoked in the car and charged me 250 when i dont even smoke. Jenny there treats you like you are a lier and not to meantion vehicle was already dirty and had to put air in the tire. They messed up my bank account and wont make nothing right. Highly recommend you use enterprise.
Terrie Broom: The I received was not what I asked for, first of all. The car I did receive had Mechanical issues that didn’t make completely safe to drive, the car was dirty on the outside, I had to clean the windows so I could see when the sun in my face. I wasn’t told about the 250.00 hold on my credit card, until I called and asked. So tell me why did I make a reservation????I’ve worked for there competitor our cars were clean inside and out. Won’t rent from AVIS again.
John “Wally”: Really small spot, but the proprietors reminded me of the great crew I had back in Cali, very helpful, and work things out for you.
Daniel Yorgov: Awful return experience. Extremely rude customer service
Ernest Coleman: Just get your car from the airport. Lower quality service and vehicles at this location. Her responses to customer’s complaints seem sarcastic and inconsistent.
lois Franklin: Too many add on fees that I never had before or were explained. Weird and fees. Avis is greedy for a customer who rents frequently. There was an old damage paint and dent on trunk that I discovered after I rented it. The inside was clean drove well 1 week, I may go elsewhere. The agent was chatty and 1 other customer had been helped outside and was waiting on a car not in lot. I was overall not satisfied for the unnecessary fees and he would not take AAA discount. That is why I went there for AAA recommended service. I am still not happy for that. I will tell all my family go to enterprise or others and check them first. Online is how I decided to use Avis. VERY disappointed
kiara howard: This is the worse location. We booked a rental car online to be picked up at 9:30, we got there at 9:30 and they told us they didn’t have any cars, this is not the first time this has happened. Someone should have called before 9:30 to let is know they did not have cars available. They gave us an estimated time and they still did not have cars. Why allow people to make reservations online and accept them if you don’t have cars. The workers are rude and don’t try to help or fix anything in the matter. I will not be renting from avis or budget again.
Cheryl Davis: You have to have a major credit car. No debit car. Also the jeep we rented from them has a slow leak in the rear driver side tire. With the week i had the car we had to put air in the tire three times.
Grandma Bower: I made a reservation for a compact or economy car online and it was accepted. Less than 5 minutes later the guy calls and said we have no vehicles available at all. They'll give me any excuse or explanation. I asked why is it say we can do reservations on your website saying there's availability and at the site there is nothing? I think they need to be trained better once a vehicle leaves the lot it should be removed from available list. Ridiculous!
Heather Caldwell: The couple that runs this place is a joke. BEWARE when returning cars here. They charged $165 to vacuum out car, which they have to do anyways. They scam people by overcharging for cleaning that takes 5 mins.
Gage Andis: Asked the dude at the counter a question and he told me to call the customer service number. Learn how to do your job.Edit: cruise and CarPlay both don’t work. Smells like smoke. What kind of business you running Avis?
Kathy Kuckuck: I currently have a rental car from here. First off they tried to give me one that looked terrible, all dented up. So now the one I have has to have air put in the tire everyday and the tire light is on. We have tried all morning to actually get a person from this location. And they don’t answer so we get the national office. I have a 10 hour drive coming up and need a reliable rental.
Myra Rinker: I have been traveling a lot and used Avis multiple times for the first time today was not able to pickup my prepaid car due to using a debit card. Customer service states this is not the policy but here I am with no car.
Linsay Wellman: Excellent Service! Fast and knowledgeable staff! We love that the same local couple has been operating this location for so many years. Ignore the bad reviews— if you look thru them, you’ll see it’s mostly for issues local staff have no control over (I’ve been in line several times when people threaten bad reviews/corporate complaints when their card get declined…come on). We will continue to rent here again and again.
jake osubucks: I was stranded in an unfamiliar city needing a vehicle home. While the website accepted the reservation, the woman working the desk refused my debit card. She handed me a pamphlet with an 800 number circled telling me to call and cancel it. She refused considering any exception even for the emergency situation I was in, and showed no interest in being helpful, professional or even friendly. Not a real good interaction for any company.
Joe's Handyman and Home Services (Joseph DiGiacomo): What airport rental car place closes at 5 pm? Avis, Thanks for F(*&^king up my family trip, cause you go home at 5 on a Saturday....at a airport! Lazy!
David Dinius: Not a good experience for me. Prepaid reservation on line, called the 800 number to confirm. Was assured a car by two different employees, but was told to go to pickup location for final check. Manager said, "I can't guarantee you a car until your pickup time, come in then and find out". And they kept some $ to cancel...
gregg ellenberger: Nice vehicle smooth transaction
Tammy Rowe: Paid full online w/ my credit card. Was to leave today for our honeymoon & went to pick up from Coliseum location. Was told that the name on the credit card had to be the same name as the renter. I put the rental under my husband's name since his name wasnt changing when we got married unlike mine is. She refused to let us get the vehicle. I was there w/ my ID & credit card in hand. It wasnt like he was trying to use it. Now dont have a vehicle for our honeymoon..... last year we rented from Enterprise. He reserved it & we got there, I paid with my credit card with no questions asked!!
Goonkie: The young lady working today did a great job helping us with our can rental. I appreciate your knowledge and service.
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5. Enterprise Rent-A-Car - Fort Wayne
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· 58 reviews
5210 Industrial Rd, Fort Wayne, IN 46825
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6. Enterprise Rent-A-Car - Fort Wayne
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· 727 reviews
5006 Lima Rd, Fort Wayne, IN 46808
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4worldlovers: Check rates and reserve your next car rental from Enterprise Rent-A-Car. Rental car classes include economy, fullsize, luxury, minivans, SUVs, pickup trucks, cargo vans and more.
Wheatridge Community, Brookside Estates, Sawmill Woods, Golden Acres, Cambridge Oaks, Densignton Downs, Westwood North.
Wheatridge Community, Brookside Estates, Sawmill Woods, Golden Acres, Cambridge Oaks, Densignton Downs, Westwood North.
George C: Enterprise Fort Wayne Lima Road location is a very welcoming and professional location. Employees are stellar. I have watched them when I pick up cars, they do everything to accommodate and assist with any issues. I highly recommend.
Ryan Long: We recently had some issues with a car we rented from the Lima Road location. The staff there took care of us and made sure we were happy with our rental even after all of the problems arose. It was a bad experience that turned out well with their willing to work with us.
Jenny Houser: So many issues to address... would NOT recommend this place at all!
Cindy Hauze: Mary was great. She communicated very well during the whole process. We really appreciated her communication and time.
Brandy Lacy: I absolutely love this location. It is always so easy with them. Never had an issue. Pleasant staff..!! Very professional
Hulu Account: Have been renting with this company for quite some time & am always pleased with their customer service. Never have any problems, great place to rent from.
Dhiraj Kumar: Always a great experience using Enterprise Rental... Mr Ahamad at Lima Road centre had been of great help in delivering a good vehicle ensuring detailed cleaning and everything in order... thank you guys for always being at best!!!
Marina Mendez: Benson was very nice and polite with us. Definitely will be rent again from this Enterprise.
Michele Crupe: In and out and was able to get the car I wanted! Customer service was top notch!
Walter Moore: Quick, and very affordable.
A Follower of Christ: Perfect van for our trip to Florida to see family. The only thing I didn't like was the huge extra charge for a toll we HAD to drive through without paying a person because there wasn't a person to pay. The toll advised us to keep driving and we would be billed. We were fine with that, but there was a service charge of $11.85 attached to our $6.80 toll. I would have rather of gotten a phone call that they were going to charge such a larger service charge than the toll itself. I would have paid it right there in office so I wasn't charged the service fee. Instead of paying $6.80 for the toll, we were charged $18.65. They charged it without my knowledge and just emailed us that it was paid for through a do not reply email. So if you drive through tolls, be sure to ask to pay in office so you aren't charged almost $12 to pay your tolls.
Korey Mervenne: The process of getting the vehicle last minute was good. The blue equinox drove well, but the vehicle a times would temporarily shut off when I stopped then restarted the car once I lifted my foot off the break! Maybe next time make sure your vehicles are maintained.
ankilla Shravan Kumar: It is good
crystal c: Worked out
Mark: Good place
Christopher Busche: Polite, professional, had everything ready when I got there for my pick up. HUGE, Thank you to Marcus. Will rent again.
Kate F: I worked with Mishawaka originally and they were kind but then had an issue so worked with Ellee too get it worked out. She spoke to me twice and was very kind and was able to get me taken care of, I had a million questions and she was very kind. When I came in to get the car and switch I was helped by Mary to get things going. She was also very helpful. I had to follow up with Ellee again to get something worked out. She was very patient with me. (My car Insurance was projecting 5 weeks with my repairs so I need a rental for a while.) When I had to come back in Mateo and Ryan were very helpful getting things squared away. Tameko was my last contact on the phone and was very professional as well. Ellee has a great team and I highly recommend this location. Great customer service! Thank you!!
Lareka Moore: Tre has outstanding personal skills and customer service skills. I've been doing business here for years and I will continue.
Michael Arnold: Mateo was a big help and very patient with me while I dealt with the claims adjusters. Seems Allstate cannot figure out which claims adjuster answers the questions and what their procedures are. They sent mixed signals to me which made getting and keeping a rental car a nightmare. Allstate re-imburses for the cost of a rental car (meaning that you have to pay upfront and then get paid later for the cost of the rental, for which I have yet to see a check from them), which made keeping things straight with Enterprise and Mateo somewhat chaotic. He was very patient about the whole situation along with his staff who was very friendly (offered me a bottle of water while I had to wait and was very cordial to me). I recommend Enterprise on Lima Rd. in Fort Wayne IN to anyone who has rental car needs.BTW, you are NOT in good hands with Allstate.
Cassie H: Super friendly staff. They were very flexible in extending my rental a couple times, switching cars to lower my cost per day, and also allowing me back in a previous rental to get my garage door opener. Thanks!
Roseanna Nelson: Q was amazing
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7. Alamo Rent A Car - Fort Wayne
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· 40 reviews
3829 W Ferguson Rd, Fort Wayne, IN 46809
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Tim Carroll: 2nd time at Alamo in less than 3 weeks, they were awesome from check out time, to the car I drove was great, and finally check in was a breeze, this company continue to deliver a customer 1st experience. Plus prices are competitive and fair. I recommend Alamo when you travel, they make it fun again!
Ryan Hagan: Made a reservation over the phone with an agent. Flew here. Then was told that I couldn’t rent a car and they didn’t know why. Now I am stranded at the airport with absolutely no help whatsoever. Worst (attempt) at a rental experience I’ve ever had. 10/10 would never recommend to my worst enemy. Airport also has a very strange and unpleasant smell to it for some reason…
V. Solomon: The rep at the FWA airport was extremely helpful, but his hands were tied. I believe his name was Brandon. The Alamo 800 number customer service representatives reserve vehicles that the local branch does not even carry. Make sure that you call the local branch before showing up to take the care you think you reserved, especially if you rented a truck.Why make a reservation if it does not matter?
Nicole Keller: Nothing but a joke!!!!! What is the point of prepaying if you have to a major credit card??? If I have to have a major credit card and a $300 security deposit dont you think they should tell you that???
Theatrice Thompson: Horrible!!!! I was almost stranded at the Indianapolis airport!! I have used Alamo for years! I had reservations, no car, 3 children, 2 hours from my destination (Fort Wayne), and a front desk agent with an attitude!
Paul Strater: Good price..good car..nice people.
Misty Smart: Took the charge for a week off our debit card would not give us the car without a credit card even though they charged our debit card.
C8 Halligan: I had to search in a far away parking lot due to construction. Terrible service when I rented the car.
S Gerber: Ok, fast, easy, nice service...expensive though to return car to another city. Add $100 or so.
Rob Wisniewski: No issues with the service or the vehicle, everything went smoothly, and the cost seemed below average!
Tammy McCoy: Very nice however I reserved a premium vehicle and there were not any. I called to exchange the next day but still were not any. I was told they would make it right when I returned but nothing was done, not even a price adjustment.
Pamela Carroll: The car I had rented was upgraded due to no cars available...so that was a good thing. However, when I got to my car, it was dirty...inside and out. I had to clean the steering wheel and all other areas that I was touching, because I could visibly see dirt and junk all over. Then as I was driving away, I realized the gas tank was below 3/4 tank full...but I had to return it full or be penalized. Very agitated about the experience. #1 we are in times where cleanliness is extremely important, so this company dropped the ball in that category big time. They also dropped the ball on filling the gas tank for the next driver. Quite disappointed with this experience and I have rented with Alamo on several occasions. I hope they get their act together for when I rent with them again or else I will go elsewhere.
Michael Wyatt: They had exactly what we reserved which in the car rental agency is a big plus. 4 stars based on the fact we had to clean the car upon receiving it.
Chris Austin: $200.00 deposited is foolish and the prices are very expensive? Will used if having a emergency.
Zach Beard: Alamo has great prices and services. Upgraded to a larger vehicle at a fraction of the costs from others.
Carlos Miranda: The guy was really nice to me and his service was very good.
Dave B: They rented cars! To people! Good, reliable, clean cars! This concept just might catch on!
Jon Denney: Wonderful service and great automobile. Nice combination to have.
Gillie S: If I could leave 0 stars I would have. Rented through an app and was told they didnt have any cars and furthermore that they don't honor reservations made through the app. What a joke.
Frances B. Walker: Easy breezy!
Carrie Burrous: Easy with a check out kiosks!
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8. SUV Rental Fort Wayne - Fort Wayne
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· 12 reviews
4329 W Ferguson Rd, Fort Wayne, IN 46809
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Nora Afi Mensah: Incredible great service from the beginning to the very end. The service is fast and very friendly and customer service is great. Their rates are very competitive . Their car selection is good and they will try to accommodate you in any way they can.
Anthony A Whitcomb: Car was brand new, clean, without scratches. The service was great too, only thing I would say might be a star down. But I was very satisfied with the service anyway.
JOEL HUAMAN CONDE: Overall good hassle free experience. Staff was very nice and cooperative and responsible person's. Quick response and problem solving Thank you everyone.
Leslie C Arrington: Great service from this enterprise. They really helped when we were in trouble. We will always use Enterprise.
OLASUNKANMI OYEBANJI: Excellent customer service. They handled the rather large number of customers effectively, efficiently, and courteously. My go to for future car rentals
Dennis N Kim: Good service, good quality, reliable, flexible and helpful. Modern young vehicles that you don't have to worry about. Comfortable and top. Recommended
Donald D Harwood: The car rental was extremely straightforward. The process of returning the car was even more efficient. Always rent my cars here customer service is great and prices even better. Recommended to have the best car rental experience. Will definitely come back again.
Bright Kwasi Tetteh: Once we got there, we had great service at Alamo. But the walk was challenging after a long day of travelling. Could use a better way to access the area.
Rene S Ortiz: It was a pleasure to rent here! The manager was very efficient, friendly & knowledgable. got a great car. Thanks to staff for making this a great experience!
Minnie M Wood: Amazing prices, very good location, nice costumer service, I had a great experience, she was very professional and kind.
Deborah S Morales: It has always been a positive experience renting cars from Aamcar. The staff was very professional, efficient and always smiling. Their efficiency and professionalism makes it my no. I choice. Great services guys!
Joshua M Yuen: Very good experience, excellent service. Thanks
Mike Hussey: Best rentals with great affordable prices!!! Highly recommend!!!
Lona B Gilbertson: My rental experience was excellent.Driver particular, was kind, patient and exceeded my customer service expectations in every way, which was really appreciated!
Barry J Reynosa: Good service, good car and excellent service. Thanks
Lucinda T Vega: James did an outstanding job getting me a ride! Highly recommend.
Michele R Katzer: As a Technician myself, I can without a doubt tell that they take great consideration of their vehicles. Because of SUV Rental Fort Wayne.
THEODORE FILS DIEUDONNE NZATI TONYE: Good and reasonable price
naveed iqbal: As a Mechanic myself, I can surely tell that they take good care of their cars.
Jennifer Brueshaber: was very friendly and professional. Car was awesome!
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9. Avis Car Rental - Fort Wayne
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· 102 reviews
3827 W Ferguson Rd, Fort Wayne, IN 46809
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Tom McConnell: I reserved the car online using the money saving mystery car option. My check-in was super quick and easy like less than 5 minutes and I was driving away in a Ford Mustang convertible. It was a fun experience.
Miron Jacobs: I was charged for an upgrade that I did not ask for.
M T: Very quick and easy. Didn't catch the young lady's name at the counter but she was super friendly and even made a dinner recommendation for our trip to Panama City Beach.
Barry Devlin: I have rented from this location 100s of times. The last few have been miserable. The cars are never cleaned well etc. I will say the counter staff is excellent.My last car i rented was for a week. It had no windshield wipers. I purchased new ones and showed the receipt. I was told it would be credited. It was not.The car broke down 3 days into our rental. I had to take it to the Columbus airport and exchange it. Then they charged me for not filling the car up with gas.I asked the manager to call me and he has not. I stopped in twice to discuss and he was unavailable.They have lost my business.
Kelly W.: The rental counter at the Fort Wayne airport was very easy to locate. The gal at the counter was very friendly and helpful. Our vehicle was easy to find. The car wasn't very clean, but it was a nice one.
Dirk Vanderleest: Jasmine, Customer Service Representative at Fort Wayne International Airport did an outstanding job.
Tony Merta: Employees are inside the airport. This location was open on Sunday. Park the car, go inside, provide information (license plate number is very helpful and mileage), painless process.
Bonnie Shamburger: The ladies at the desk were extremely pleasant and helpful! They conversed with my granddaughter like she was their own 😊! They did all of the paperwork and finalization of the rental and we were on our way very quickly! The vehicle was great and met all of our needs while we were on vacation! Thanks for the awesome experience Avis ladies in Fort Wayne Indiana! 🏻
Christine D. (Chrissy): Very helpful group at FWA! They went above and beyond to ensure a seamless pick-up/drop-off experience.
Marcia: I was not able to use the car that Avis rented me because I could not locate the phone charger in a car that I have never driven, I.e., an HRV. I tried to call the local office, but was put on hold twice, and of course, I could not stay on hold because it would use up my phone battery. Catch 22! Customers of rental car companies need this basic knowledge to fully use the car they are renting. A company has to do more to get a higher rating from me. I would rate Avis as mediocre, based on my experience. Marcia
Stacy Turner: Service is always above and beyond!
Sarah Freehauf: Rental was 40 minutes late
John Clarke: Car was filthy when we picked it up! Muddy paw prints and lots of dog hair
Cami Jonelle: We rented from the Fort Wayne airport originally, the vehicle had some alignment issues but it was okay. First night out of town the catalytic Converter was stolen. (Did not set off the alarm at all)… We called the airport in Biloxi to exchange the vehicle, which at the time we weren’t sure what was wrong with it. (We were informed later on what happened) The new vehicle was much nicer and the customer service was impeccable in biloxi. All in all I will recommend to others because of the price and customer service. Thank you for helping us out with ease. We appreciate you very much!
tim anderson: Reserved though Priceline. Never again.
Mark Cornelius: Very friendly staff. The car was nice.
Phillip Ball: Second time in a row renting with Avis to have a poorly maintained and cleaned car. Upon contacting the customer service dept, I received no effort to help address or any concern from the customer service agent. Very disappointed to be so clearly ignored and dismissed by the company. Normally I don't leave negative reviews, this review was left only on the Avis customer satisfaction review and they asked if I wanted to post to Google..Well, here you go Avis is anyone willing to listen to the issues and fix them?
Subhabrata Banerjee: Jennifer at the counter was very courteous and friendly. The rental car was almost new and the entire process was very smooth and quick
Mark Crickmore: quick and easy ck in/out. Only issue tire going flat had to spend $6.00 to fill it up 3 times. Nothing from person at counter about $$ back. Have used avis I believe everytime we travel and will use again.
Teresa Ramirez: Was charged twice for the rental. Had to dispute with the bank. The clerk was no help..Never Again!! I will pay extra for enterprises.
Ken M: My plans changed due to a flight cancellation. I wanted to explore the idea of returning the car to a different location but NO one could tell me what that would cost. I think that is ridiculous!!!!
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10. Enterprise Rent-A-Car - Fort Wayne
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· 260 reviews
1015 Lawrence Dr, Fort Wayne, IN 46804
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11. Enterprise Rent-A-Car - New Haven
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· 168 reviews
7310 IN-930, Fort Wayne, IN 46803
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12. Dollar Car Rental - Fort Wayne
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· 19 reviews
3801 W Ferguson Rd, Fort Wayne, IN 46809
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13. Budget Car Rental - Fort Wayne
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· 126 reviews
4100 W Ferguson Rd, Fort Wayne, IN 46809
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14. National Car Rental - Fort Wayne
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· 55 reviews
3829 W Ferguson Rd, Fort Wayne, IN 46809
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15. American Rent-A-Car - Fort Wayne
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· 5 reviews
3801 W Ferguson Rd, Fort Wayne, IN 46809
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