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1. Verizon - Fort Wayne
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· 333 reviews
175 Coliseum Blvd W, Fort Wayne, IN 46805
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Rolin Mains: Relaxed staff. And by “relaxed,” I mean the service takes forever.
Jenni Horton: Disappointed with Verizon, can't get good customer service with them and they screwed up my account. They owe me money back but they will not give it back and are making excuses and I have been with them overc18 years.
nicholas clark: Came in for some questions about my bill . I pay over 300 a month for three phones wanted to see what about changing my service and effects it would have on my bill . Was greeted at the door by a employee and when I explained what I wanted to do and go over my bill I was told “sounds like I can just get you the number to disconnect unless you want to purchase a new device” I came in store to get the exact answers I needed but since I wasn’t going to be buying a new device and get there sign up quota up then I was basically pushed off to the next person . Will not be going here or choosing Verizon for my future cell service
Mariel: Morgan was absolutely wonderful today. I went in after just dropping my phone and having a root canal and she was able to help me from start to finish! She assisted my boyfriend with his phone and questions as well. It’s is because of her that I would definitely come back!
Joseph Kreitler: I was having issues with my esim card so I decided to try and go to the Verizon store to get it worked out. I walked in and was instantly helped by an employee, Cora. Cora was extremely helpful and kind. I had been on the phone for hours with Verizon tech support and was getting no where. When I met with Cora, she was able to instantly spot the problem and fix it within 20 minutes. Cora=Goat
Rockford Stout: The customer service at this location is terrible. I went in for a new phone and was given a couple options and selected the new Google Pixel 7. The rep got all my info, added everything to my account, stacked up my new phone, still in the box, on top of my case and then asked if I would like a bag for my things. I questioned if he was going to turn it on and verify that it was working properly and he said "you can do it here if you'd like". I opened the box and turned on the phone. The rep explained that it would take a couple minutes to boot up because of the sim card and he put my things in the bag, pushed it towards me, held his hand out to shake my hand and said have a good day. It was 945 in the morning, I was the only customer in the store. Guess what didn't work, the new phone. I had to return an hour later because something was not done on the reps end. I have 4 lines with Verizon, I've been a customer since 2004. I would not recommend this location to anyone, ever.
Savannah: I came in to upgrade an old phone and Zack helped me pick the perfect phone! I got out in a timely manner and everything was explained in a way I could understand!Thank you so much!
David Bleke: Brand new location behind the BJ's Brew House and beside Boot Barn. Friendly staff and helped me change my cell phone providers and get a new phone and watch.
Nedra Holder: The staff was very friendly and helped me get some great accessories
Ian Vickers: Came into an hour and a half wait, made an appointment for the following day, came in the next day for my appointment only to wait another 30-45 minutes.
Kim H: Friendly service.
Riley Austin: Absolutely terrible service. Would not recommend to anyone.
Tasha Matthews: Josh helped us switch our service from Tmobile today. He was friendly, very knowledgeable, and was not pushy. He set our phones up with the accessories and made sure the data was transferred. He also gave us an idea of where to eat lunch in Ft. Wayne. One of the best experiences I have had at a cellular store. Thank you for all your help today.
David Alvarenga: The best
Olivia Jamili: i came in to get my own plan &’ start out fresh with a new phone . took hours to get the system to work because it would approve my application but wouldn’t come through on our end . Jaquan made countless phone calls &’ made plenty of claims in my favor to make sure i left same day with a new phone &’ plan . took like 4 hours to finally get ahold of someone to help us but Jaquan made sure i left with wha’ i came in for . definitely my new Verizon rep ! patient &’ determined
Chloe Starks: Whoever “bre” is at the Fort Wayne location on Lima had a very trashy attitude with my mother. She was trying to rush through everything and my mom wasn’t fully understanding what she was saying given the fact that she’s a senior citizen. She wasn’t very helpful at all compared to everyone else in the store. She had terrible customer service skills. She had to be pulled from the back by another employee and she didn’t seem to care about the customer’s needs at all. Very lousy employee.
Dennis McCorkendale II: Excellent customer service today. I was finally able to find something I've been looking for plus got a couple more items I needed. Thanks again Verizon.
AJ CALABRESI: Don't get a business account bc they cannot help you with it.
Media Viewer: Not sure if any adults actually work at this store.One of the employees was distracted the entire time while helping me and kept distracting other employees. The manager enabled it instead of redirecting her to do her job and stop fraternizing/trying to brag about herself. She constantly stopped working on my issue to call over other employees to talk about many different personal things, right in front of customers.The store on Lima Road might as well be a middle school because that's not how adults act, especially at work. I had to go home and call customer service for the 5th time because my issues were NOT resolved after going into this store. Can't believed I missed work to have to listen to this young woman's Main Character Syndrome and still not get the help that I pay for.
Roger Holtzinger: Great service.
Cameron H: Always easier for us to come in and get our phones/plans adjusted rather than doing things online. Nice people and clean area. Kid in a candy store with all that technology.
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2. Verizon - Fort Wayne
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· 296 reviews
4602 Illinois Rd Suite 104, Unit 33, Fort Wayne, IN 46804
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Manuel Garza: Man so the business internet is LIMITED! After never being told this I received a $1500 bill. I disputed it and then been getting the run around for over a month & a half. One person said I was covered and now they say I’m not covered but still took 300 off…now I’ve been getting the run around having to go from department to department. After 7yrs of service im ready to cancel just switch providers. Between customer care, financial services, business services and the store I’ve never been more disappointed with the lack of accountability
Kelcey Merkle: What started out as a stressful experience was made better by Morgan R! If you need anything ask for her, she stuck with me and my fiance from start to finish on a process that took over a week to make sure everything worked out for us! Seriously the best rep at this store! Thank you again Morgan!!!!!!!
Alyssa Gosche: Shoutout to the tall gentleman with the glasses that helped me with my phone when I was panicking. It was a quick fix but he was very kind and patient with me. Thank you so much :)
Jason R: Fast in and out in 5 mins had my order ready and set out to go
tom ginsbach: Friendly employees, Thought they were knowledgeable, nope!! Had to spend two hours on the phone trying to port my phones over. Was told I could order a free watch online, In-store deal. Spent another 25 min on the phone with customers service, to get nothing accomplished!
Kyle Abate: I was made promises of certain credits and pricing by the salesman when getting four new phones and those were not met. Left the store and the same day was promised the new phones, and or the old phones would still work. Neither phone worked. Had to go in the next day and wait two hours to get that resolved. All 3 Apple Watch’s that were sent to me were the wrong size as well. Not a good start at all here. Should never have switched providers.
Genevieve Cacioppo: Upgrade and replacement of my damaged phone yesterday went smoothly with the knowledgeable and friendly staff! Thankful to be set up with a beautiful, working, new device!
deadrick anderson: She was horrible and sold me the most expensive iPhone charging cord. Ridiculous.
Gary Arnett: Helpful had issues with my account, and the manager was quick and helpful.
Kristi Williams: The employees were fun, personable and knowledgeable. I'll definitely go back when it's time to get a new phone for the rest of my family.
jason bratina: Knowledgeable staff, got me set with a new plan and phone quickly. In and out in under an hour. Even let me defer some of the payment to my next bill.
Scott Simmons: Relatively fast in-and-out they fixed my problem and I was on my way
Jeff Dolby: Always great service 👍
Walt Kowal: A lot of attitude... had a problem with my phone. It was the battery. Although they did set me up with a fix I was told I left the phone on a charger all of the time and that plugging it in all the time was bad and to use a puck charger. Well, that's what I use! And I don't see the sense in that other than charge rate. Use to 20-30% and puck charge at night is what I do but according to the sales person I was the issue. I used to think that the Verizon stores were the best service and they were up until my last 2 visits. The other was to shop iPads. Same attitude. Went to a Verizon agent store (not factory) and totally different experience.
Richard Cummings: Talked to Jon. Excellent knowledge of the service and phones, and helped me reduce my bill.
Skip Balkenbusch: Needed to change my plan to 'unlimited data'. It was so easy and quick. Cheers to those working there. Of course I do not have any bars at home in southwest Allen County and calls are dropped or unable to be made. Seems like a heck of a liability in the event of a life saving, fire or crime emergency.
Lucas Perez hernandez: Excelente servicio, para nuestros paisanos k no hablen el ingles así como yo ellos no tiene ningún problema en eso cuentan con personal k habla bien el español y dan un trato exelente.
David “Chef David” Arnold: Service was slow but thorough
Lisa Maydwell: They had me in and out when I picked up my phone.
Andrew Bender: I don't understand how they justify the price of their plans for how slow their service is. Absolutely ridiculous. Would recommend just about any other company
Carolyn De Voe: After twenty years, always great service, fast replacement of screens, etc, it seems I'm a fan!
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3. Verizon Authorized Retailer - Cellular Sales - Fort Wayne
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· 596 reviews
1808 W Dupont Rd Ste 101, Fort Wayne, IN 46818
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Brad Chester: Tyler Grubb at Verizon Wireless on Lima Rd was absolutely outstanding. Very very knowledgeable about products and what works for us and our plan. I even had some questions the next day since I’m not very good with technology and messaged him. Without hesitation he responded and help resolve my issues. Top notch service!!!!
Thaddeus Godbey: Great service, fast
Charles Lehman: Warranty issues get handled outside their store.
Michael: 2/25/2023 Saturday morning was a madhouse. Waited patiently for a while for that reason around a large crowd of people.Some entitled boomer came in and cut in front of all of us - and they subsequent made us all wait for him to be taken care of first.On top of that, they didn't have what I needed.If you want to buy overpriced phone chargers in a used car showroom, this place is for you..... otherwise just do Amazon.
Anton Jamar: Great customer service, was able to get in and out quick with the help of Andrew. Love my new phone!! S/O Verizon
Cristal Reader: Some of the nicest people work here.
Ryan Scheele: Pai, at the Fort Wayne north location, was extremely helpful during our transition from AT&T to Verizon. He explained every small detail down to each penny we were paying for and made us feel extremely comfortable during the process. His knowledge and capabilities shined through as he set up our new phones for us. As someone is sales, I understand that listening to the customer to give them a value added solution for THEM (not an internal agenda) is huge. When a customer feels like communication and transparency are there, they are more likely to be a repeat customer, as well as provide referrals in the future.Pai is the man and I can’t say enough good things about him on this forum. If you want a seamless transaction with no headaches, go see Pai! My friends and family will absolutely call him out by name!
Mike Sinsheimer: Run away, and fast. Under no circumstances should you go here. Ordered an Apple Watch, was told it would be 4-5 weeks. Called after 6 weeks and was told it hadn't shipped yet. Called again after 8 weeks and was told "Oh it came in weeks ago, and they canceled the order because you never came to pick it up" What?! Absolute garbage customer service. Do. Not. Use. Go to an actual Verizon store where you can actually be helped.
Christopher Shadel: I've worked with Brandon at this location on two separate occasions and have been well taken care of both times. Now when I need anything related to my phone I only specifically reach out to him. Thanks for being an amazing resource and making it easy to get my devices.
Trauma 2k: was told my bill would be 10 dollars more with the purchase of a watch, it was doubled to 21.20 instead. because of taxes and fees that were not discussed with me at the time of purchase. this store needs employees that are clear and distinct with billing
J M: My fiancé and I walked in after having issues with another phone provider. We were helped by Alex and he went above and beyond for us. We switched over to Verizon immediately with him. He broke everything down for us and clearly explained plan options for us and perks that come with it. Thank you Alex!
Niki Poplin: Great customer service and very helpful!
Kevin Allen: Lucas made our upgrade painless and easy. He walked thru it all with great detail.
jane wells: I recently purchased a new phone here. My sales person Steven Richardson transferred all i wanted from previous phone and spent quite a while explaining phone and answering my questions. I later returned for additional help. Steven was courteous, patient and extremely helpful.
dan glock (Sheepdog III): Jake and Jessica are the best and can resolve any issues. Very nice sales floor with all the latest tech on display.
Scott Conklin: Chandler was a great help to us. Very personable and knowledgeable so glad he was the one who greeted us at the door. Very helpful
Penny Baumgartner: Zaw was patient with me, knowlagable in all aspects of phone, has manners you don't see anymore. He didn't mind that I didn't purchase. He will be the person I'll go to when purchasing or problems. Thank You Zaw
Tom Macwatters: So far with my experience between the corporate location off of Lima and this location I much rather go here. The reason being friendly service you actually have somewhere to sit while you're dealing with your issues and it is much quieter and less confusing not having to hear everybody else's situations at the same time.
Eric Dellinger: Excellent customer service all the time at this location. Extra credit to Travis Perry for his fantastic patience and depth of knowledge on all the devices we were setting up! Great job!
Amanda Alexander: Seth was remarkable! He stuck with us through two days of complications and was able to figure out a solution in the end. He is a great worker who actually cares for his customers. If you need anything, I would highly recommend asking for Seth at the Lima road Verizon Cellular location.
Susan Bisig: Jessica Bonar helped turn around a situation that would have lost them a customer. Her understanding and compassion was greatly appreciated.
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4. Verizon Authorized Retailer - Cellular Sales - Fort Wayne
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· 261 reviews
5243 E Dupont Rd, Fort Wayne, IN 46825
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MILTON THOMAS: The sales agent was great. They took their time to help me review my plan and saved me money.
Cindy Hauschild: I have been putting off get a new cell phone for a couple years because I have always dreaded the process. I finally broke down today and went to this location for one because it's close to where I live and it also got great reviews. I was lucky to get Dallas to help me and he was wonderful. The process was better than I thought and he was very helpful. Whoever the big boss is they need to get him a free lunch from Salvatoris. Because of him I will come back to this location. Thanks Dallas for all of your help!
Heather Rock: Brandon is great, he helped me resolve all my issues
Alex Perez: They were fast and didn't waste anytime getting us what we needed
HypnoticHyenaz (Momo): Had a very good experience and the lady answered all of our questions 😊
Andy Follis: Brandon S. was a pleasure to work with and was not pushy at all! I was able to walk in and purchase my Samsung S22 without him trying to switch me to another phone like some places have! I will be recommending Brandon to all my friends and family! We have been with Verizon for almost 15 years and have found our sales rep moving forward! I hope this review is helpful to anyone looking for a trustworthy phone representative!
Courtney Baker: Walked in and it took employees about 20 minutes to even acknowledge or greet me. It’s been roughly 90 minutes and an employee still hasn’t helped me. I am a brand new customer. Not really happy and currently rethinking my decision to switch providers to Verizon as I continue to sit in their lobby.
Marcin Rżyski: When I went to visit this Verizon location today I wanted to purchase an iPhone 12. Knowing that they close at 9pm, I thought 30 min should be more than enough time to make an upgrade. However, the gentleman told me that they close in 30 minutes and wasn't fearful of showing his frustration with the situation. He informed me that they won't be able to help me at all. I was very disappointed because I was being polite and explained what I was in there for. At least give me options to feel more welcome even the next day? A representative didn't even make an effort to let me know that they open tomorrow at 9. Now I don't even want to go back there because I'm scared I'll get yelled at that I'm wasting their time. Generally I wouldn't recommend Verizon to anyone and I may be switching a provider for something that isn't overpriced.
Susan Kingsley: Dallas Sherman was so helpful & kind today when we had to return my mother's phone .. pure pleasure to work with .. not judgie made the return easy breezy
ma cutigni: Brittney C. @ Verizon, Leo Crossing was extremely knowledgeable and helped answer many questions that I had about my Android Velvet. She was very personable and did not make me feel rushed.I highly recommend Verizon as your go to cell phone store!
Jerimiah Mason: Store is tooken care of well. Service could have been a little better with knowledge of their products and extra services they offer.
Chris M: Dallas helped me with a huge issue with my phone today. He was polite, professional, and made me feel like my needs were at the center of my visit. I will be visiting this location for all my needs and services going forward. 5 stars hands down.
Janice Stoy: I came in a couple of times to get auto pay setup. Josh went over and beyond to get it taken care of. Much appreciated
Dustin Graber: Had some billing issues with my account and Chase was very courteous and professional as he helped me to resolve them.
Africa Lockett: Dallas helped me get set up with my parents home landline first and I have to say he’s extremely knowledgeable in all areas of sales. I also upgraded to a iPhone pro max he was very patient and kind. I’am grateful for all his help and I will definitely refer him.
rose oberlIn: Very nice experience. He explained things and did our transfer of information. Nice to have a very helpful sales person. He had all the knowledge and answers for us.
Ron/Becky Bleke: Josh is great to work with. Always helpful. And gives us great prices. Much appreciated
Myrhanda Rollins: Came in today to get a new Sim card! Brittany helped me quick and easily! I apperciate it!! 😄
Keith Ross: No wait on a Saturday afternoon! RZ was great to work with. Spent about 45 minutes upgrading 3 lines.
Janet Byerley: Jayden Conley is a fantastic wireless rep. He was extremely knowledgeable and helped us out with everything we needed. Very personable and patient. Will definitely refer to him and be back to see him in the future.
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5. Verizon Authorized Retailer - TCC - Fort Wayne
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· 161 reviews
6404 W Jefferson Blvd Ste A, Fort Wayne, IN 46804
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Cassondra Geller: I have always used Victor when I needed a new phone, upgrade my plan, or just general phone questions. He is very professional and courteous when answering all of my questions or concerns.
Keith Daugherty: Honestly had some of the best customer service I have ever had. I highly recommend going to this store for any of your cell phone/service needs. Morgan R went above and beyond in taking care of my fiance and I when it came to starting our service and getting the phones we wanted! Highly recommend!
Linda Vanryn: Victor helped us get a plan we didn't know was available and guided us in our time of need. Awesome job Victor.
Howie Punzel: awesome experience, Victor was very knowledgeable and pleasant and fun to work with and will wad very helpful and pleasant when helping us pick out accessories for our phones will always visit this store for our wireless phone service
Leonardo godinez: Best experience I've had in a store. I highly recommend Gabbie for anything and everything!
ken schlosser: Gabbie was very knowledgeable and professional 👏
John Parks: I had a awesome experience transferring lines with Victor. He switched over 2 lines in a very professional and courteous manner. All around exceptional service. Thank You Victor.
Tyler S Davis: Been getting great experiences going to the TCC team at the Jefferson location. Always knowledgeable, helpful and shoot straight. Can’t ask for more. 10/10 recommend to friends and family to give the TCC team a shot. I will be back for sure. Keep up the great work 👊🏼
Justin Elliott: Victor was amazing , offered my kids cookies and turned on a movie for them while we went through the process of switching to verizon , was not pushy and very informative on plans and products , would recommend family and friends to go and see him
Brittany Marshall: Victor was amazing! I had a complicated purchase and a port in from another company that wasn't answering their phones. He helped us start the port in process and get set up with a new plan and new phones. He made sure we got the best customer service! Well done sir!
Anne smith: The employees at this store are extremely helpful.
Deborah Kimbrough: I absolutely love coming in to see Morgan! She always gets the job done and has all the answers!
Kelsey Bruckner: Went in to switch my phone plan and get a new phone plan today and experienced excellent customer service. Matt helped us and he was the best!
Josh Fisher: Vic is the guy to go to when you are having issues with your bill or another service. I was pretty upset with my service at T-Mobile. An he took care of me in a very good an timely manor. I would recommend him to anyone!
Tammy York: Vic is awesome and is great at his job. Will only deal with him.
Heidi Heath: Victor helped my husband and I set up our new Samsung phones and my watch. He took time to answer all of my questions, (and there were a lot) and made sure all of our information downloaded from our previous phones. I would highly recommend this store, all of their employees are knowledgeable and helpful!
Jill Mueller: This store is always fantastic. Morgan helped me tremendously when my phone got hacked. I feel safe again!
Susie Brown: Lovely place! I went to another store for help and all they did was give me instructions I didn’t understand. Morgan took the time to sit down and help
Walter Bemesderfer: Extremely helpful with everything. Had trouble with my military discount and she got me fixed up. Thank you Morgan
Kevin Brundige: Fast, friendly and professional! Thank you Gabbie and Morgan
Patty Brundige: Morgan and Gabbie were so patient and kind helping me with my phone
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6. Verizon Authorized Retailer - TCC - Fort Wayne
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· 126 reviews
10172 Maysville Rd, Fort Wayne, IN 46835
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Jane Schwartz: Robert did a fantastic job by helping us out! Appreciate him greatly!
Cheryl Morgan: Robert McPherson was amazing! Very knowledgeable and explained things very well.
MARK FUELLING: Robert at TCC very helpful and efficient 2 new phones in out done .
Regina Fuelling: Robert was very knowledgeable and courtesy. Helped out a whole lot since it had been very long since I had bought a new phone.
Kim Bebout: Jay was WONDERFUL and very helpful!Would Def recommend these guys!
WILLIAM ECKLOR: I always get great help here.
Ben Presley: Amazing service Jay was very professional and helped me with all my needs!
George Caldwell: Came in here and got help from Jay he was amazing!
Kimberly Armstrong: Jay did an amazing job he was very professional and helpful!
Lawrence Marshall: Jay was very helpful
Patricia Borgwardt: Phillip was extremely helpful
June Williams: Jay was very resourceful and helpful. He answered all my questions and was a great help.
Natasha Plott: Amazing staff! Quick and friendly!
Barbara Chambers: phillip is wonderful
Carrie Hartman: Thanks to TJ my phone problems were solved!
Shawn Moriarity: They took a long time to work with me to troubleshoot and fix my phone. Very pleased with service
Valdemar Castellano: Philip, is great always takes care of his customers!I definitely recommend him for all your phone needs!! He definitely goes above and beyond.
Alonzo Epps: Phillip was very helpful
Debbie Thieme: Phillip was excellent
Deedra DeCamp: Literally no one in this store can do their job they’re running a scam and won’t credit you for your trade ins
John Houser: Thanks Philip
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7. Verizon Authorized Retailer - Cellular Sales - Fort Wayne
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· 413 reviews
6801 Bluffton Rd, Fort Wayne, IN 46809
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Danielle Peyton: Lauren at the waynedale verizon was great to work with today she was patient and kind and went over and beyond to help me not only get a new phone but recover passwords! I appreciate the great customer service.
Terrence Lynn: Aye I worked with Andrew upshaw to get a phone and he was very outstanding and polite and respectful with Great customer service skills definitely will comeback and tell others to go check him out thanks again.
Mary Crowley: Lauren was exceptional at helping meget use of my phone. She’s definitely anasset to your company. Very courteous,patient, and doesn’t lose her demeanorthe entire time!!!!!
Mario Lee: So, Verizon is selling ear buds with phones that they are financing but when the devices malfunction I am told to contact JBL! I should've never got service. And this store is not a store it's an 'Account Management ' store. ***RED FLAG!! Call JBL And their poor customer service that had a foreign representative irritatively asking me the same ?'s and reading a script to me to troubleshoot my earbuds. I'm good. I will be dropping this Network too. Scamming people and selling data!!
Dian Steffen: Saw Htat helped me, a lady over 55, complete my first upgrade of a phone by myself and upgrade my Verizon plan. My phone was over 6 years old. He was very professional and patient while answering my questions. Thank you. I would definitely go back.
Astackz Paulk: Got the job fine quick and easy.
Sue Knight: It was a delight. Seth Markley was got my problems straighten out right away.Thank you
Robert Cress: Lauren was awesom!!!
Hannah Lengerich: Seth got us all taken care of and then some! He made our phone trade in effortless, answered all our questions-even the not so smart ones! He helped get us the best deal we could! Awesome guy!
Audra Sartain: Very quick, and professional, service! Answered all of our questions and got us the best deal possible. We will definitely be back!
Andrew Bender: The most overpriced amd slow data you could possibly get. 5g is a joke
anniesue21: Fantastic service! Seth has a great personality and handled everything quickly and efficiently!Highly recommended!!
Matt Knight: I just want to say that Chase Carter was awesome to work with he solved my problem and helped me with another. I will be back thank you Chase.
Dianne Vorndran: Thank you very much Pai! It was a pleasure to do business with you. I’m excited to you my new phone!
Brenda Reynolds: Seth was awesome! Not only did he get my new phone all set up and switched over from my old phone, he also helped me set up my new I watch. Very, very helpful on the phone and in person. I can’t say enough good about him. Will go back there again for any needs that I might have in regards to my phone! He is excellent in customer service, very knowledgeable in regards to his product, and very personable as well.
Tom Boyer: I waited a while for help, but was expecting that because of the iPhone trade in deal. While I was being helped, an irate customer became aggressive and loud. The sales staff handled them with professionalism and courtesy. I was very grateful they were able to defuse the situation. I would definitely come back again to deal with this staff.
Jasmine Heaven: broooo it was expensive but low key worth it, and also pai and zaw r soooo cute and pai is nice- overall WOULD GO AGAIN/ pls zaw friend me on fb @ jasmine swe
Jordn Gerardot: Placed phone order in person on Nov 18th. Was told the device would arrive December 3. Contacted facility on the third and was informed the date was just a guess. Was recommended to continue to wait and when device arrived a representative would reach out to me. I called December 18 and was informed that the order had been canceled for no apparent reason. I ended up contacting online support to re-order a device which then was delivered December 31.
Craig Faulkner: representatives were prompt, polite and helpful. Overall very pleased with my experience.
Gary White: Chandler McPheters!
Jodi Walters: The gentleman helped us, he was very knowledgeable and so nice! Very pleased with the whole transaction.
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8. Verizon Authorized Retailer - Wireless Zone - Fort Wayne
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· 117 reviews
4201 Coldwater Rd Ste M07, Fort Wayne, IN 46805
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Michelle Dold: Josh was amazing! My daughter broke her phone and he went above and beyond to make sure we received the best deal! Customer service was top notch!
Fatmir Hoti: I hate doing this, but it needs to be said. I walked in the Verizon store round 12:35 and soon as I walked in there was a young girl working there name Jayda Mahon she had a really bad attitude from a minute I walked in, as I was trying to add two more lines for my business, and I kept asking questions. What’s the best deal and she would tell me she don’t know. I simply asked her if she could find out or login to my information and give me a price she told me that, she will not do that and I could leave go to another store. I was shocked and I grabbed her business card and left. I would not want to do business with a People like that. Hopefully somebody higher up will see this issue and fix it I do not blame Verizon as I’ve been with them for many years, but some people like her, will give the store bad reputation. that’s all I got to say.
Ashley Vaughn: Stopped in to get a charger and had some unused features on my new phone that Jayda went above and beyond to show me how to utilize them! Will definitely be back to her location as it was the best service I've received at a Verizon location!
teresa mahon: I have been into the Glenbrook mall store several times every time I come in I am greeted by associates. They are quick to gift service and very knowledgeable on products and services. There is seldom any weight time which is phenomenal. Jayda and Claire make a great team
Brittany Mahon: Went into this store and had GREAT customer service! As soon as I walked in the doors I was greeted by an employee. Definitely recommend going to this store!
Chance Young: The team here was great. I got greeted at the door and the issue with my phone was handle promptly. Very knowledgeable. Will return to this location.
Chelsea Harmeyer: Jayda at the Verizon at the mall but a pleasant girl who helped us through transferring our lines over from another company and was very nice and answered all of our questions!
Michele Crupe: Jayda was so helpful and amazing. They need more employees like her for sure.
Charles Hicks: I walk in today for a iPhone 12 Pro fix. walked out with a iPhone 14 pro & the greatest costumer service ever. & my bill went down so I'm extremely happy. Thank you Jayda & Claire!
Courtney Crook: Claire was so exceptional in her customer service. I was very impressed with her knowledge & professionalism while she was helping me with my phone.
Zoe Swaidner: Service was so great! Thank you Claire for helping me get it all figured out!
Zach sheets: They get me together every time
Dakota Rich: Very welcoming and helpful. Worked around having a kid while trying to answer questions. Claire is the representative to see. Definitely will be back with any future issues!
Erin Lengacher: Claire was so helpful transferring our phone from T-Mobile to Verizon. We had done everything online and over the phone originally and we were still having problems. Claire was able to fix everything in store and solve all of our issues! Excellent experience!
Adam Van Dyke: Claire is great!! Awesome sauce service!! Thanks for my Galaxy S22
Keiera Westfield: Claire is the most AMAZING sales professional I’ve ever met. She patiently waited for me to choose what I wanted and made the process easy and FLAWLESS 💅🏾
Stacy Vazquez: Clean store and friendly staff! BEST STORE EVER!
Lindsey Wolfe: Came into this location for assistance with adding a new line. I had the pleasure of Claire assisting me. She was able to assist me quickly, and with a smile on her face. I will be sure to return to this location for my future Verizon needs.
Randall Drummond: The Coldwater location employees were a big help and very knowledgeable. Claire was a big help in finding what I was looking for. Such a big help.
Courtney Drummond: Claire was the most helpful/sweetest person ever to meet with. 10/10 recommend coming here and asking for her to help you! She will meet all your needs and make sure you have the best experience and you get everything solved
Jason Mosley: The manager josh is awesome!!!
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9. Verizon Authorized Retailer - TCC - Fort Wayne
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· 104 reviews
5956 Stellhorn Rd Ste C, Fort Wayne, IN 46815
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4worldlovers: 
It’s simple! With no annual contracts or hidden fees. No equipment charges or data caps. Plus, the price is the price. Guaranteed for 2 years. Powered by the network America relies on.
Trade in your current phone for a select smartphone and save up to $1,000 with a new line. Get Samsung Galaxy S23+, Google Pixel 7 Pro or iPhone 14 Pro for free with this deal! Or upgrade and save up to $440. Old and damaged trades accepted! On select 5G Unlimited plans.
Save up to $1,000 on Samsung Galaxy Z Flip5 or Galaxy Z Fold5.
Introducing Samsung’s newest smartphones: Galaxy Z Flip5 and Galaxy Z Fold5. New and current customers can save up to $1,000 when they trade in an eligible device. New lines required Unlimited Plus plan. Upgrades require select 5G Unlimited plan. Get a free storage upgrade to 512 GB when you pre-order the 256 GB Flip5 or Fold5. Plus, stay connected and get Galaxy Watch6 on us and $249 off Galaxy Tab S9+ when you bundle with a select Android smartphone purchase.
TCC Fort Wayne, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 5956 Stellhorn Rd.
We are an authorized retailer with a direct partnership with Verizon. At TCC, we carry the same devices on their award-winning network.
Visit our locations page here to view TCC stores near you that offer Fios.
It’s simple! With no annual contracts or hidden fees. No equipment charges or data caps. Plus, the price is the price. Guaranteed for 2 years. Powered by the network America relies on.
Trade in your current phone for a select smartphone and save up to $1,000 with a new line. Get Samsung Galaxy S23+, Google Pixel 7 Pro or iPhone 14 Pro for free with this deal! Or upgrade and save up to $440. Old and damaged trades accepted! On select 5G Unlimited plans.
Save up to $1,000 on Samsung Galaxy Z Flip5 or Galaxy Z Fold5.
Introducing Samsung’s newest smartphones: Galaxy Z Flip5 and Galaxy Z Fold5. New and current customers can save up to $1,000 when they trade in an eligible device. New lines required Unlimited Plus plan. Upgrades require select 5G Unlimited plan. Get a free storage upgrade to 512 GB when you pre-order the 256 GB Flip5 or Fold5. Plus, stay connected and get Galaxy Watch6 on us and $249 off Galaxy Tab S9+ when you bundle with a select Android smartphone purchase.
TCC Fort Wayne, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 5956 Stellhorn Rd.
We are an authorized retailer with a direct partnership with Verizon. At TCC, we carry the same devices on their award-winning network.
Visit our locations page here to view TCC stores near you that offer Fios.
Brianna Rhodes: Robert was SUPER helpful and got my new phone set up quickly. Super kind, too. Great experience!
Mary May: The very best!
Becky Kien: Amazing work, Juli who had helped me got me my plan change without a issue ⭐️⭐️⭐️⭐️⭐️
Abby Applegate: My mom and I visited this Verizon location yesterday. We had Robert help us trade in my mom's phone. He went above and beyond to ensure everything transferred and hooked her up with some new phone essentials: phone case, screen protector, and car charger. He even eased my mom's anxiety about getting a brand new phone that was long overdue! Thanks again Robert and we will definitely visit again!
Charlotte Vallier: Come see Jay he handled all of my questions!
Michael Glentzer: TJ is a patient worker here and solved all my phone troubles I'll definitely come back when I'm in need
Brian Ewald: Phillip and Jay were amazing they helped me out a lot!
Marcia Hellenschmidt: Awesome service by TJ, who was working at the Stelhorn Road store. He answered all the questions I had and fixed a setting on my phone I could not find, which was driving me absolutely crazy! Keep it up TJ.
James Starks: TJ did great, had a great experience
Susan Didier: Very friendly knowledgeable service
Barbara Funk: Marco is a great helper
Rebecca Ervin: Great place for a phone
Karen Allen: Phillip is a great store manager. Courteous, kind, patient. Highly recommended.
Kayla Caston: Fast and sufficient.
Kenny Koneval: Great service very knowledgeable staff. Very helpful.
Doug Furman: Phillip Markey is a great employee who answered all of our questions and we were good to go before leaving with all of our electronics.
Phil Miguel: Phillip is excellent
Bettye Hill: Phillip was wonderful
Erik Allen: Thanks Phillip
Brenda Richmond: Crystal is a very sweet and patient person, she is very helpful and kind.
Larry Burger: Thanks tj he was excellent and got my phone running again!
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10. Verizon Authorized Retailer - Wireless Zone - Fort Wayne
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· 254 reviews
9924 Illinois Rd, Fort Wayne, IN 46804
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Michael A. Wibel: Easy and seamless experience working with Tyler. He was very knowledgeable and got us some great promos! 10/10 recommend!
Jordan Lockwood: David + the entire team here are awesome.He is definitely my Verizon guru. We have been buying phones + accessories here for nearly 5 years and I trust them completely.They are patient, helpful and have been able to answer all of my questions. Three generations of my family have purchased phones here. We use Droids + iPhones and they work seamlessly with all platforms.
Andrea Haller: I am consistently impressed by the service at this Verizon store. I don't think there is any place I have ever been treated more kindly and respectfully. Charlie Hooten and his staff should be so proud of the service they provide. I couldn’t recommend this place or these people more highly!
Cali Breidinger: David was excellent! Awesome customer service ! (:
Mikaela Girton: David is the best! He has hooked me and my family/friends up with amazing deals. He’s also very handsome :)
Michelle Vincent: David is that best ...you ask and he gets it done. He upgraded my plan and with the upgrade I got a Samsung watch to ...thank you so much david!!!
Jordan Rose: David K. was very helpful. I’m not very good with iPhone tech but he helped me get switched from a boost mobile prepaid to some really nice, new Apple stuff. I literally think Verizon’s service combined with his recommendations are going to end up making me more money than I put down within the first month (just an estimate, but I mean it!). Great salesmanship. Thank you, sir.
Jacquelyn S: We had a Great experience!! This was the BEST Verizon location ever. Taylor Baker was very patient and took the time to work with our very complicated account. He helped explain what our options were. He helped us get new phones. He had to come back several times due to our busy schedules but he was still very patient. He was very friendly and made us feel important! Come here and you will not be disappointed!
Pat Sanchez: Taylor was AWESOME!!!!! HE HELPED US SEVERAL DAYS!!!!! WE will be life long customers.
Robert Hollis: Charlie always takes care of me great service always !
Carl downing: Taylor was great!
Jonathon Robinson: Tyler is extremely helpfulPs. David I hope the meeting goes swell.
David Masterson: Lindsay was very helpful in the transfer to our new IPhones. She transferred all our data and she was very patient!
Brad Proctor: Lindsay helped us out with a new phone and watch and lowered our bill!
Trevor Weekley: Taylor was awesome great attitude and very fast no bs stand up guy
Dale Weber: Charles was excellent and the service was great!
Christina Fromm: Taylor was so awesome to work with! It worked so hard to make everything work out. Charlie and Jacob both work very hard to work out the issues we were having! Go see them at Verizon on Illinois @ Scott Rd! You will not be disappointed!
Abi Fromm: We had nothing but a wonderful experience!! If you ever need any help Taylor is the person to see. He helped us and made it as fast as possible.
Samuel Haller: Taylor was super helpful and kind. He made everything very easy and efficient.
Duane Clark: This location in Fort Wayne and the Columbia City location are great to deal with! Charlie was able to help me with setting up my phone and helping out with my business account!
Laura Hupperts: Lindsay was super helpful while we upgraded my moms phone, answered all her questions and got everything transferred super quickly! thank you!!
