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1. The National Bank of Indianapolis - Downtown Banking Center - Marion County
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5
19 reviews
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Address: 107 N Pennsylvania St # 100, Indianapolis, IN 46204
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 261-9750
Business type: Bank
BekiRebeccaBekkaBջակka WORRELL Franke Taylor 143: Great bank and employees
joe feel: good job. two stars.customer service lack. i need a 1099 sent to a new address because i have moved out of state. was made to feel confident that That Will Happen, and then weeks later still no 1099-INT.2022 Update: The customer service experiences I've had in the past few years (2-3 total) have somewhat improved. Being COMPLETELY honest-- I've requested basic service, but the Bank Of Indianapolis response/action has been cluncky. Our money market account (approx 14K) has grown less than 1K since it's start in 2007. So, reader, please take an extra moment to try to understand why I might be less than impressed with the Bank of Indianapolis.
Tosseia Holmes: Terrible customer service.Old systems.Takes years to updated simple account info.Unresponsive most times.Nickel and dime for everything.Absolutely the worst bank I've ever had to deal with.
Emanuel Isakov: Decent bank that urgently needs to get with the times. I love small banks and the service here is usually great. But every problem I’ve ever had here is about their ATM’s. Their ATM’s (at least all the ones I’ve visited) still require you to use an envelope and a deposit slip. Seriously, what century is this? Is the logic there that if you need to deposit after hours, you’re supposed to walk into a branch during business hours, get a deposit slip, go get a pen from home, fill out the slip and the envelope, then go back to use their ATM? Cash scan ATM’s have become the norm specifically to adapt banking into a digital world. It isn’t 1999 anymore.If you happen to be an unfortunate soul with a full-time job working until 5:00pm every day, you are literally unable to make deposits at this bank. My options are to give up a lunch break or consider their competitors. I’m literally trying to give them my money and their outdated tech makes it impossible.
Matthew Deck: My 19 year old daughter got legitimately scammed out of her life savings. The National Bank of Indianapolis responded immediately with care, concern, and a strong sense of urgency. Due to their efforts and actions, my daughter will be getting her money back!!! This mentality starts at the top with their President and Vice Presidents. They have a great foundation and backbone! Thank you NBofI
Susan Haber: Quintessential neighborhood bank experience. They know my kids’ names, care about helping our family make sound financial decisions and help when we ask. And who can say no to a Hershey kiss every so often?
Bookkeeper Bookkeeper: THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!! Useless customer service, have been calling them 17 times for the same thing, still didn't solve my problem so I just decided to close my account! No idea how are they syill in business! Even 1 star is too much!
Gary Hood: The most difficult bank I've ever encountered. Have attempted to change treasurer for a non-profit. After 4 months providing documentation, signature card, meeting minutes, a certification from the organization President, and multiple visits to their offices, NBoI can't seem to determine who needs to make approval and get this done. Just today they took down online access to the account. You get messages from them with no name, just a department identification. Terrible and incredibly frustrating. (see post script below)Post script: It is the day after making my post above. I was contacted by numerous people at the bank and by the end of the day, the proper paperwork and approvals were completed and full online access to the account was enabled. The bank stepped up with all issues being promptly and fully addressed. Just as performance issues need to be called out, exceptional performance also deserves to be rewarded as well. Congratulations to NBOI on a job well done!
mijat777: The worst customer service over the phone!!!! Spent 2 hours, talked to 6 different people, JUST TO REPORT STOLEN CARD AND ORDER A NEW ONE ON DIFFERENT ADDRESS..... UNBELIEVABLE... and yeah, I was able to cancel card but NOT TO CHANGE ADDRESS, first time I'm in Indy I'm canceling whole thing...
Steven Uhlmann: The free cookies got my business, the excellent customer service kept it.
DMD3: Literally the best customer service I have ever had! Kami the banker and the staff are amazing! I look forward to a long term relationship with them.🤓
Tony Nefouse: I opened my first account at NBOI when I was 19 years old. Today we have multiple accounts, including my children.
Courtney Walker: I want to say Thank you to National city bank for keeping my check and too the nice gentleman thank you as well who found it.
J M: I have been banking with NBI for over 20 years now. The staff is friendly and willing to help. I have worked with NBI on multiple loans over the years and the process has been smooth and easy.
Joshua Dickun: East ATM access but basic bank service
eyedeal ohtwo: Amazing service!! Linda Allen and team made getting a new mortgage a pleasure. I recommend them highly!!
Hanson Coop: Worked with commercial banking for years, it is definitely good ol' boy approval. They have their favorites, Scott Mauch is worthless. Never returned calls or emails. Branch service is excellent.
2. The National Bank of Indianapolis - OneAmerica Building Banking Center - Marion County
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5
2 reviews
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Address: 1 American sq, # 100, Indianapolis, IN 46282
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 261-3250
Business type: Bank
3. The National Bank of Indianapolis - Meridian-Kessler Banking Center - Marion County
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4.9
3 reviews
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Address: 4930 N Pennsylvania St, Indianapolis, IN 46205
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 255-5500
Business type: Bank
Murph Damron: I have banked with NBI for over a quarter Century & have the greatest admiration & TRUST with Trish & the entire NBI represent representatives...Heart felt service & I really miss not being able to just go in,sit& catch up with an IBJ issue & Indy Star with just the right pour of Complimentary Hubbard & Cravens coffee & Sweet treat then proceed with my banking unless it was prior with Trish Shawn or Chastity ...Truly - THE BEST BANKING IN INDPLS +
Shirley Ferreira: They are open Saturdays with the same great customer service!!!
4. The National Bank of Indianapolis - Ditch Road Banking Center - Marion County
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5
3 reviews
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Address: 8451 Ditch Rd, Indianapolis, IN 46260
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 251-3000
Business type: Bank
AJ Hitzeman: Love this bank they treat you like family, that’s true! Most of the people know my name and are very fast and efficient with transactions.I run a business and they’ve been very helpful with navigating the structure of setting up business accounts and such.Always best to bank Local!
Gillian T: Great branch of a wonderful bank overall. I have moved out of state but their attention is so personalized that I still entrust the bulk of my finances to National Bank of Inianapolis.They have handled most of my family's finances for decades, and went above and beyond to express sympathy and nake things as easy as possible while my family dealt with an estate during a rough time.I really can't recommend them more highly.
Charles Perkins: Its like family. Good people. :).
Patricia B: I love this Bank, they are like family! Almost never have to wait & fresh brownies or banana bread depending on the day made by this amazing older woman who's the receptionist. I love the small-town feel.
5. The National Bank of Indianapolis - Castleton Banking Center - Marion County
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3.8
4 reviews
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Address: 6807 E 82nd St, Indianapolis, IN 46250
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 598-9000
Business type: Bank
4worldlovers: 
Unmatched personal attention and financial services for successful individuals and companies.
As the largest locally-owned bank headquartered in greater Indianapolis, we are here to help you with all your banking needs.
Unmatched personal attention and financial services for successful individuals and companies.
As the largest locally-owned bank headquartered in greater Indianapolis, we are here to help you with all your banking needs.
Oscar Chicas: Good service and very efficient.
Rob Newkirk: Great local bank, always friendly and ready to help!
Hanson Coop: The Castleton branch is always friendly and helpful, seldom a line.However, the commercial lending department is very "good o'boy". The come up with excessive fees and rates, the loan application progress is ridiculous long, they rope you in and then "skin" you. Always requesting more reports. The officers especially a Scott is rude, does not return calls and truly talks down to you. The commercial lending is a joke with high fees. Watch out
6. Federal Home Loan Bank of Indianapolis - Marion County
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2.3
6 reviews
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Address: 8250 Woodfield Crossing Blvd, Indianapolis, IN 46240
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 465-0200
Business type: Bank
Kenichi Saitoh: Really bad work bank and person of Vice President Angel he is always lie and Ignoring.
7. Union Savings Bank - Marion County
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4.1
70 reviews
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Address: 5881 E 82nd St, Indianapolis, IN 46250
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 843-1006
Business type: Bank
Alex Voerman: You get what you pay for.
W: If USB hadn't given us a good mortgage rate we'd never have stuck with them. They are by far the most unorganized and disrespectful bank I've ever dealt with. It took us 4 months to refi with them and we were already with them! They had all the info. They constantly recalculate my escrow higher.
Steve Smith: I choose USB based on the reviews. I went through the 800 number and didn't not go local. My loan was poorly handled by the loan officer, the manager when it was escalated, and by the escrow department when things still were not addressed. Outside of the poor service, they failed to pay my insurance and my policy was cancelled.I didn't not find out about this until I recently had a claim but this was the escrow issue that was to have been addressed by their escrow department. If you decided to use them, I would go local since and have a personal contact.
Thomas Gross: Took 7 weeks to close. Never heard from them. Left 4 voicemails and sent 3 emails that were never returned. Escrow changed after 1 month due to their miscalculation. They never notified me in advance, just called to let me know they could not process the lower payment.Update: They did not make my home owners insurance payment so I have been without coverage for the last week without knowing it. Terrible service! They contacted me two weeks after the policy had lapsed to let me know they did not know how to make the payment.Can not wait to refinance to another bank. You are unable to see your mortgage balance online and they charge you to make a mortgage payment electronically.
Jamie Petrowski: Very poor experience TRYING to work with them. Their team lacked communication skills to return calls and had a hard time even getting email response from some of the team members. CV-19 was the excuse believe it or not with the 9 month process to try and refi our home. I have never met an organization that lied about things, not knowing the customer (me) has the proof to show they lied in writing. Anyhow, I would highly suggest to not work with these people unless you like a team of individuals that do not communicate, lie, and feel like they don't need to earn your business.
Sidney Chang: After closed my mortgage loan, Union Saving bank hold my overpay and insurance escrow since Oct, 8 2020. Now, Dec. 21st, I still can not get any answer form escrow department. The only answer i got is Covid. 19 cause the delay without let me know when they can resolve the problem.
Krystyna Kowalski: Jeanne Wade was very professional and walked me through the process. She promptly responded to all my questions and kept me informed about each step. I turned to her multiple times for refinancing advice and she always exceeded my expectations.
Mary Maceachran: My representative is N Jeanne Wade. She is a consummate professional. Jeanne always has my best interests at heart. She is highly knowledgeable and promptly responds to all communication. Jeanne made my recent re-financing of my home as convenient as possible. It’s hard to say enough great things about her.
Alex Martin: Highly recommend Mike Stevens. We’ve worked with him several times, during the purchase of our new house and when we refinanced. He was always available, quick to respond, and very personable. We will be back in the future!!
John Coleman: I’m a repeat customer. Brian is a pro. And he knows the business well.
Gregory Stewart: I have financed three homes with these guys, and they consistently compete with the sea of loan flippers. If you want to see what non-service is, try getting a loan with a company that sells it the month after they close the deal. I have always had a good experience, and even like their old-fashioned lending practices. There are places making up numbers just to turn a loan. I don't see them doing that here, and most of the advice I received was right on the money. They closed on time in the middle of a pandemic, and this allowed me to nail down an awesome new property (and loan) and without having to play real estate games. I can recommend Brett Boston without reservation. Same with the whole company, all the way back to HQ in Cincinnati.
Jeremy Burtner: Our experience with Kathleen Singer Monroe was great! The refinancing process went exactly as she said it would. We highly recommend Kathleen and Union Savings Bank!
Roger Becker: Todd was wonderful to work with!!! The process was a little slower this time. But given the global pandemic it was as smooth as it could have ever been. Thanks again For everything you did Todd.
Steven Witsken: Mike Stevens is exceptional!
Melissa Coxey: The entire refinance process was seamless. It couldn't have been easier and I couldn't be more satisfied. Highly recommend.
Aubria Duda: A coworker referred me to USB and specifically to Michael Stevens. I was not disappointed. I highly recommend working with Michael Stevens. Our refinance took longer than expected (at no fault of USB or Michael's) and Michael constantly kept me updated on what was going on. Ultimately, we were able to secure a great rate with very minimal closing costs. I will be back if and when I need these services again!
Mike Stierwalt: Great Bank, great people, great service. Love this place.
D. Doerr: Hands down the best experience we’ve ever had with our mortgage and re-financing! Mike Stephen's experience, knowledge and professionalism are undeniably the best! We are so thankful to have had him referred to us!
J Meyer: My wife and I recently refinanced our existing mortgage to take advantage of the current lower interest rates. We contacted Kathleen Singer Monroe as she was recommended by a friend. We can't overstate the service she provided to us during this process. While the refi took place during the pandemic closure of businesses, Kathleen did not miss a beat in her unbelievable responsiveness to us. I even received a response to an email I had sent to her with some questions that was time stamped from her after midnight.She is the "poster child" for what you would want customer service from a bank to be. Thank you so much for your assistance Kathleen!
Bill Edwards: A real pro, refi was a breeze
Lauren Kriner: I have refinanced twice at USB and it's a great, easy experience. They always look for ways to save me money!
8. BMO Harris Bank - Marion County
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5
3 reviews
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Address: 8675 Us 31, South St, Indianapolis, IN 46227
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 887-2133
Business type: Bank
Shubham Saurabh: I had a great experience banking here. Big thumbs up to Ryan! 👍
kristy means: Seriously, hands down the best service you will ever get! This location as well as the Penn St location. Great customer service with a smile every. single. time!
9. Merchants Bank of Indiana - Marion County
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3.7
3 reviews
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Address: 3737 E 96th St, Indianapolis, IN 46240
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 805-4300
Business type: Bank
Steven Gregory: Merchants Bank has been a stalwart companion in running our business. They are always eager to help in any way possible.Thank you!
Sherman Be: No one in the building can do an auto loan? WTF is the point of having a building
10. First Internet Bank - Fishers
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4.3
182 reviews
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Address: 11201 USA Pkwy, Fishers, IN 46037
Schedule: Closed ⋅ Opens 8AM Tue
Telephone: (888) 873-3424
Business type: Bank
11. Centier Bank - Marion County
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3
6 reviews
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Address: 50 S Meridian St, Indianapolis, IN 46204
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 423-2551
Business type: Bank
12. KeyBank - Marion County
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3
14 reviews
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Address: 7447 US-31 S, Indianapolis, IN 46227
Schedule: Closed ⋅ Opens 10AM Tue
Telephone: (317) 885-4145
Business type: Bank
13. Old National Bank - Marion County
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4.4
9 reviews
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Address: 1 Monument Cir Ste 150, Indianapolis, IN 46204
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 612-0250
Business type: Bank
14. The National Bank of Indianapolis - West Carmel / Zionsville Banking Center - Carmel
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3.7
3 reviews
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Address: 10590 N Michigan Rd, Carmel, IN 46032
Schedule: Closed ⋅ Opens 8:30AM Tue
Telephone: (317) 876-7200
Business type: Bank
15. Citizens Bank - Marion County
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4
6 reviews
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Address: 2334 E County Line Rd, Indianapolis, IN 46227
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 881-8045
Business type: Bank
16. First Financial Bank - Marion County
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3
6 reviews
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Address: 11 S Meridian St Suite 101, Indianapolis, IN 46204
Schedule: Closed ⋅ Opens 9AM Tue
Telephone: (317) 974-3741
