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1. Enterprise Rent-A-Car - Marion County
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· 249 reviews
7101 W Washington St, Indianapolis, IN 46241
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Bradlee Beauchamp: Quick and friendly service. I especially appreciated Rade Kukobat, very friendly and professional help!
M.L. Sweeney Sr: Jay is AMAZING!!!! Definitely the best Enterprise experience I've had ever and I've been using them for over 25 years!
Annette Aguirre: Very accommodating and friendly staff!!!
Ting Cheng: This exterprise is close to the airport and cheaper than the enterprise at the airport. The staffs are very friendly and helpful. I reserved a Corolla but got a Mazda CX-5 without increasing the price because it's the only available car then. In general, this is a very pleasant renting experience!
Elizabeth “Becky Mays” Graves: You have several options to choose from. You can rent for a few days or weeks. Your Choice.Plus you can even buy a vehicle as well. Rent or buy. Great options.
Andi Thompson: The guys are great! They are super friendly and they had me out of there within 10 minutes.
LaNette B: For this Enterprise to be a central location to Indianapolis, it’s by far one of the smoothest and least crowded locations with all it has to offer. Jay is a phenomenal leader, knowledgeable, and kind! She is definitely keeping this establishment in tip top shape and is a great asset to the company. I didn’t catch the gentleman’s name but he’s awesome too! Thank you for all you do which is what inspires me the most.
carolyn jimenez: I had a good experience with my car rental! Thanks to Jay, rade, and Dylan. They made renting a car super easy and quick.
Howard Trapp: Lots of autos in place
Michael H: Great staff, great cars... I encountered an issue with my card when picking up & the staff was patient, understanding & 100% professional the whole time.
destroyer king: They always wonderful
Sara Jackman: Thank you all so much for being awesome
Jennie Bridgewater: As like many places not enough help for a busy day. Although the web said they had a truck available, they did not.
Xoe G: Emplyees were great. We received an awesome free vehicle upgrade.
Mary J Poole: My experience with Enterprise car rental services are very good always. I do sincerely thank the Enterprise customer service and their staff at the Enterprise car rental place for all their time and consideration in meeting my car rental needs. I will continue to use Enterprise car rental services all the time. Thank you Enterprise car rental services for making me feel like a .Enterprise Plus value customer!.
Candis Markus: I can't thank ALLL of the employees at the west Washington St location enough for all that they do. Their professional, accommodating, and friendly.
Bre'Aja B: Amazing customer service ! Thank you
Trudy Milhon: People was friendly vehicle was cleaned out good. Explained all of the stuff on car was not full but he wrote it down little over 3/4 of tank. Gave me a upgrade helped with price. I will go back again.
Wonder Twin: Great group to work with! Helpful, knowledgeable and nice as can be. Thanks guys
Tabatha May: Enterprise is the only car rental place I go thru! The rental experience is always a pleasant one. From the staff to the paperwork to the vehicle rented! Always amazing! I recommend them to everyone I know!! They always take care of me and make sure I'm happy with everything and I'm not a very easy customer to please! Love them!!
California Collision OCEANSIDE: Great as always
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2. Enterprise Rent-A-Car - Marion County
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· 469 reviews
7801 Col H Weir Cook Mem Dr, Indianapolis, IN 46241
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Christie Piper: Clinton was awesome. Just wish there were more cars to choose from.
Eric Horne: Excellent work
Felicia Jones: Tory and Devin was a pleasure to work with. They made my experience of renting a car awesome. All the guys in the office were pleasant and welcoming.
Veer Mangal Singh: Nice
Gavin Hamilton: Great experience here, too. Helped right away, walked to the car, walked around the car for the inspection, upgraded to a better car than I had booked without any problems or hassle, able to get settled and be on the way quickly. Staff remembered me upon return and helped me get into the terminal and on my way.Shout out to Brad and Arturo!
Jasmine Harris: I had a great experience renting with enterprise. We were going on a family roadtrip with toddlers lol and reserved a mid size suv. Again, we had toddlers so we didn't exactly get there in time for our reservation, we ended up getting a minivan which worked out perfectly, there was no Hassel or long wait.
Bosstripp: Everything was great especially the customer service representative.
Nicole Marie: Great team and management. Top notch service each and every visit! They truly strive to provide excellent customer service.
Charles Murphy: I've never had any issues with Enterprise car rental.
John Dickerson: Excellent customer service - from this location - and staff professional, quick and courteous. Cars are great I am a regular customer and the staff keep me coming back
Randy KInsley: Although the counter was busy, I was taken care of in a timely and friendly manner. The car I had reserved was not available, but was moved to the next model up at no extra charge and it performed perfectly.
Tony Purkey (The Purkey Family): The Lawrence crew is always awesome!!
Amayak Urumyan: Ah... I never imagined one day I will be writing a positive review on car rental places, but this truly deserves one.This is how bad Southwest messed up that I am leaving five star review to a car company - yep...Long story short, got stock in Indianapolis. I was suppose to fly home, from Miami, but the connecting flight got cancelled on me.So, I am in place with my family (including a 3 year old kid) I don't know, and it is sub zero. No worm close at all in the middle of the night.After a brief fight with Southwest workers I realized something bigger is going on, and looked like there was no way to fly out for the forceable future. This was on December 24, we did not know what about to come.!!!No trust in airline I decided drive myself and my family home for the next 16 hours.I run out of airport with my shorts on in a sub zero temperature. I saw someone a front of the Enterprise kiosk. I bagged to speed up my rental process, otherwise I will freeze to death...Honestly, less then a minute (no joke), I had the car key... Ohhhh.Made it home by Christmas. Thank you! This is a well deserved review.
vidwant sandhu: Got on the time customer service was bad. Woman was very rude. I waited for half an hour. I had my reservation email and the number she said rudely that it is not showing. I even showed my email confirmation but she said I can’t do anything about that. I called customer service they said that I had reservation of the car but I don’t know why their syestem was not showing. she was very rude .
Robert McGurty: I am an emerald executive elite with National and Enterprise owns National, so I get the same status with them. This location has tracked my rentals there at the airport and have started letting me pick my car with them. The counter is always professional, cars are great.
William Hartman: Got here late Wednesday night due to flight delay (over an hour). No one the counter in the terminal. Was helped quickly and out of the parking lot in less than 30 minutes. Enterprise should have a policy that wiper blades are checked regain the winter (especially when a heavy rainstorm is present. Had difficulty that night due to poor quality blades and a very heavy rainstorm the night of 12/14/22.
Jamie Meadors: Great customer service by Tory. He followed up and confirmed my reservation. My vehicle was ready.
Thomas Pledger: Nice people. They should be, I rent from them all the time.
Chris Henry: The crew at this airport doesn’t know anything about the companies policies. I asked if I’d be charged an extra if I dropped the car off a few hours after the delivery time the next day, I was assured by the supervisor “absolutely not, you have 24 hours after you drop off the car”. Come to find out that’s not accurate, and I was charged for an extra day. Don’t believe a word they say.
Hannah Meldrum: Big thank you to Allison Metcalf for helping my kids and I today. I came up kind of flustered and disorganized from a long day of travel with 2 toddlers and she stayed patient, kind, and helpful through the whole process. Got to grandpas for Thanksgiving just in time. Thanks again!
Cally ia: Thank you Enterprise for saving us. We had a prepaid car with Dollar - who didn't actually have a car for us when we arrived and pretty much refused to help out.Told us to go over to Enterprise who had loads of cars available and even upgraded us. We had to drive outside Indianapolis after a delayed flight, so without your help we would have been stranded at the airport. Thank you!
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3. Avis Car Rental - Marion County
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· 84 reviews
6463 E 82nd St, Indianapolis, IN 46250
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Chaz U: Customer service is one thing and being professional and remaining professional is another thing at this location. I would not recommend this rental facility as the customer service, you're taking up too much of their time while they're eating oh the floor. Also I understand while taking a call with a customer but these people take it to a different level. unprofessionalism all the way.
jaylin jarnagin: HORRIBLE and I’m only giving 1 star because i had too
Steph: Great experience. 4 out of 5 cause they don’t offer pick up/drop off service, which would have been extremely helpful.
The Dining Grandpa: Me and the wife have rented vehicles from this location three times now. We have experienced no problems whatsoever. Our cars were ready when they were supposed to be and were clean, gassed up and ready to go. No mechanical issues at any time. Will rent here anytime.
David Collins: Dirty car inside and out. Less than 1/4 tank when picked up, but they said it was full on receipt. There was a difference of over 2000 miles when picked up according to receipt. There was absolutely no check out procedure to insure the car was clean and damage free. It was simply here are your keys, the car is in the back. Will definitely spend my money somewhere else next time.
Adel Hamza: The staff were very professional, especially Amy. In regards to some negative comments made about the additional cleaning fee: It is very clear in the contract that if a customer's car comes back dirty after use, there will be an additional costly fee added onto the customer's total payment. This policy is applied everywhere so it is not unusual. When renting an apartment, the same type of fee (loss of deposit) is applied if it was left unclean.There is also a late fee applied when the car is returned after its assigned time and date. This is also expected since Avis provides the car at the exact time expected. Everything was clearly defined before receiving the keys of the car, so it is our (as a customer) responsibility to follow them. Again, they provided a wonderful service. Will come back again!
Jason Henderson: Had an issue with a long term vehicle lease from a franchise location. Every time I called I got thrown into the AVIS automated loop (HATE IT!!!). Simo at the Avis IAA airport managed to get the issues resolved. I appreciated his professionalism and courtesy even when this wasn’t “his problem”.
Jeffery Miller: Drop-off was smooth, efficient and friendly.
Anita Smith: People very nice and knowledgeable. Free upgrade.
Jay Ems: Amy and team are dedicated to providing their customers the best rental experience. I won’t go anywhere else!
Mike Real: Very good experience with the ladies on 82nd St AVIS. After the nightmare with Enterprise on Shadeland for over a week, 82nd St AVIS was a very pleasant surprise. I had almost given up on renting a car. thank you AVIS!!
Brittany Nelson: The worst Avis to rent from. We had rented a car for two months from them and upon returned the woman suggested we vacuum it out or we’ll be charged up to 500$. The car was completely clean of no trash. The workers vacuum it out and wash it before renting to the next person, I don’t know why she would have an attitude and charge us additional cost to cleaning the car for the next person. When we first got the car we found a baby bottle and someone’s prescription under the front seat. We returned the car to the downtown location with no problem.
Sivakumar Vinayagam: Rip off. They charged me $67 for 40 mins late drop off. Per day rent was $89. So I ended up paying 89+67 for single day just for the car.
Karen Bailey-Adams: Excellent Customer Service. No problem with my rental at all. Clean Toyota Corolla smelled fresh inside. Clean
Gloria Nelson: The car is badly damage and carried a odor. When I turned my car in I was over charged, waiting for my card to be credited. A nicer car more friendly return person.
Kana Marco: 😀😀😀😀😀
Jentura Summerville: Great customer service! I had the pleasure of working with Jenny who went above and beyond! She was very thorough with everything and made my rental experience the best I had when renting a vehicle. I would definitely rent from this location again!
Alan M Gonzalez: Staff is very friendly, the car was clean and worked well.
Thomas Lewellen: Very friendly staff and quick service
Melissa Wilhem: Amy is the most professional employee you have! Shes kind, caring and more helpful than anyone in the car rental business. The car was clean. Full tank of gas. I would recommend avis to EVERYONE!
Garrett H: Sub-par service , employee did not seem like he was enjoying work at all, was also annoyed that I was asking specifics on rental terms. Rented me a car that smelled awful and stains and crumbs were all over the seats. I was told I had to change out cars at the airport (1.5hr round trip from this location)Normally I would not mind , but the combo of poor service and a car that wasn't clean and the time it cost me, while I'm renting for 2plus months just showed me how much they vaule their corporate renters. 👎🏾 Go somewhere else.Update: I did call back a few days later to let them know I changed out the car and still had questions on the rental terms. The person I spoke with had the answers and was polite.
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4. National Car Rental - Marion County
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· 1147 reviews
7801 Col H Weir Cook Mem Dr, Suite 151, Indianapolis, IN 46241
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jimbob jethro: Have been using National for about 10 years. Very convenient and hassle free rental process. Only gripe I have had with them is pre-pandemic, I was an "Executive" status member and missed the cutoff to keep that status the next year by one rental day. I tried to get an exception, but their rules are absolute and would not even entertain that request. But, in the grand scheme of life, that's just a petty annoyance.
Robert Cuthbertson: Was able to rent an Audi A3. Car was clean and in great shape. Very happy.
Bill S: I was going on a weekend golf trip and decided to rent a car. I chose a convertible (Emerald Aisle) just for some added fun. The lighting in the parking garage was pretty dim so didn’t notice, until I got to my house to load up, just how filthy the car was. The outside looked like it hadn’t been washed in over a week and there was an actual layer of dust/dirt on the back seats and armrests. There were also several scratches and dings on the outside. Other than that, the car worked well for what I needed. Just disappointed in the visual aspect of the car.
TheStacy: Don’t use National here no car total joke and waste of time!!! 4 people standing not helping to get cars up here. Over a 20 minute wait. Again use anyone but national.
Esther Hamilton: Brittney ar Indianapolis Airport done a wonderful job in helping me. I had to make changes and she assisted me in every way
Eric Watson: fast and without hassle
Beisel Business Communications: Was ok but only hatch was unlocked and a person had to crawl over seats to unlock doors
John James: Business travel:1. The car was ready when I arrived and I just got in and drove away in 2 min time.2. I was able to select from a variety of premium vehicles.3. The BMW SUV I chose was clean and new.4. Upon return there was someone to assist me immediately and he checked the car in before I even finished getting my luggage together. Quick and easy!Based on my experience I will be choosing National first for my car rental needs.
Randall Moore: In the midst of an extremely busy airport with excess demands on the car rental companies in general, the level of service presented through the station manager, Jereme Folkening, showed why people should always look to National as a top choice.
Kathy Hardy: Always my go to! I love the emerald isle where I can pick my car (or truck) which really fits the needs for my trips. That you for your flexibility!
Carlos Johnson: Indianapolis has a problem with customer service, and having cars ready and clean. The only person I can give good feedback to is the people on the exit booth. National just seems the better of the enterprise monopoly. They are great in Milwaukee, and Tucson, but suck in Indy, and Ohare. Enterprise sucks no matter what location you go too. So 3 stars for being the lesser evil.
Samantha Tucker: Easiest travel process - associates are very helpful and pleasant. It is easy to reserve, check in and check out !!
David Williams: Very easy and quick! No issues
Kenneth Tumey: It was great being able to rent a small luxury vehicle for emerald club.
Michael Foster: Great prices on an amazing selection of cars.
Joyce Wortham: Check in and check out was easy. The car was clean and drove nice. The staff was courteous and knowledgeable. Highly recommend
chad markowitz: Overall good experience. Was a little disappointed that they didn’t have any German crossovers that they would rent out, even though there were a lot there. I guess they are trying to get more upgrades. I also got the vehicle I rented because it had adaptive cruise control. When I went to use this feature for my long drive, it said it was expired and I couldn’t use it. Which defeated the purpose of that vehicle. Still, the car was pretty clean and the staff was nice.
Linda Garner: Love National. Great service and cars!
JULIO GARZA: Super easy convenient way to get to my car, basically just walk, pick your car, check and go process
Kim Looby: Car was fine but no ice scrapper in car on a snowy trip
Rachel McCaffrey: Dee Dee and her manager (I am so sorry but I can’t remember her name) at the Indianapolis airport were so helpful! I couldn’t figure out if the car has CarPlay and they took the time to set it up for me and get me on my way. Super patient with big welcoming smiles.
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5. Enterprise Rent-A-Car - Marion County
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· 224 reviews
6602 E Washington St, Indianapolis, IN 46219
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Kenyatta Douglas: Thanks Griffin Walizer and David Schott for always helping me and putting a smile on face .Thanks You for all You Do
Leona Daugherty: I would recommend this location to my friends. Griffin was so great and made sure that my day was not dampered by the city's failure to fix the dangerous potholes, that caused my car to be towed home. Him and his co worker were wonderful to us. You are appreciated!!
Erika Spears: They literally make it impossible to get into a rental through insurance
Danielle O'Neal (AI Electric): Customer service was the best I have experienced in awhile. Much appreciated!
Mike Williams: Great staff, car was super clean
Jackie Callan: Seth is great. Goes out of his way to help us to make things the best they can be. Great experience. We will definitely go back there when we need a car.
Peggy Smith: Rented a car from Washington and Kitley wanted a SUV they didn't have one and then Seth got me in one he made it right with me he is very nice and professional and I will definitely go back to that one again that Enterprise again if I need to rent a vehicle
Mount Comfort: Great staff
Nancy Peralta: Great service. Helpful staff to pick out the right rental for you.
Jessica Hawkins: Had to wait 2 hours past our pick up time to pick up the car! I asked for a vehicle that would get 30mpg. What they gave us was 22mpg. Car was great! Wasted hundreds on gas, not happy!!
Bryan Flores: As a platinum member, I’ve been renting from this location for years and my experience has been fantastic here. Seth and Kurt always treat me as if I’m their only customer. They are very hard workers and will do whatever necessary to get what I need within reason. They are fast, courteous and always friendly. Great team!
Tomika Brooks: Kurt was amazing! He had me out of there in less than 10mins with a vehicle that was perfect for my short road-trip!!
Beverly Phillips: Dakota was great from start to finish! He was so nice and made my car rental experience very easy. I will definitely rent from this Enterprise again! The customer service exceeded my expectations
Whit Whit: Dakota was very helpful coming in he's excellent and Seth is a hard working young man who is run ragged but still is able to stay calm and have excellent customer service and care they both deserve a raise and I'm sure highly valued as employees for Enterprise they both made my experience easy and efficient and I would only return if these to are there period. Kudos guys your the best in the rent-a-car business and I appreciate you very much
DJ Shiva: Friendly staff.
Vincent Schillcutt: Great job excellent service great attitude,very well professional,will be using Enterprise again.
Antonio Wilson: I normally don't have problems but in this case for some reason I was told 278 to rent the car and the "computer " wanted to charge me 310 for a 68 dollar rental for 1 day😡 my grandmother passed away yesterday and I've always rented from them but nomore
priya gupta: Be very careful making any reservations at this location. Here is the harrowing experience I had with them at this location and as well as the abysmal Enterprise customer service. Made my reservation to pick up the vehicle at 6:00 PM as I had to drive to Chicago the following morning at 5:00 AM. Got a call from the location previous day confirming that the car would be ready. Here I am at this location at 5:30 PM ready to pick up my vehicle only to be told that they dont have any available. Yeah really.. Atleast you could have informed me few hours back so I could have tried to make alternative arrangements. The rep apologized with a straight face saying he cant help me and advised me to go to shadeland ave. So I rush to Shadeland avenue only to be told that they have no vehicle available. All this is happening on Thursday evening.. its not even the weekend. Here I am writing this at 7:00 PM with no vehicle and trying to figure out how I will go to Chicago tomorrow. Called Enterprise customer service and they said airport is sold as well. These rental companies have made a mockery of the rental business. I hope the US government does something and start imposing penalties for their failures to honor contracts. Very disappointed! Good luck to other customers. Hope you never have to deal with them.
Anita Bjork: Never have any issues with pickup or drop off. Very courteous and efficient.
April Kleppen: The location on North Shadeland I made reservations for and was sent to another place because they could not accommodate me I was stranded for 8 hours without a car because I could not pick up the rental car at the time that I had chosen they didn't offer an apology or discount or anyting for my troubles
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6. Alamo Rent A Car - Marion County
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· 556 reviews
7801 Colonel H Weir Cook Memo, Indianapolis, IN 46241
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vincent sigel: Staff was amazing and it was great service
Eileen Sleight: My experience was flawless. It took less than 15 minutes from counter to driving off in my choice of car (there were several cars to choose from). The staff was very professional and helpful. I will definitely rent from Alamo again.
Moses Tam: Smooth process, efficient check in and check out.
Jessie Gadbury: I landed at Indianapolis airport at 2 am and went to get my reserved car. The poor guy working there said there were no cars for m to rent and I would have to pay extra to rend the huge van instead. There were 10 people behind me who all had reswrvations as well. He was the only person working and he had to jog from where we were to the gate to open it and let us out of the garage and then jog back. I started crying because I had a 2 hour drive ahead of me for a funeral and didn't have enough money to spend extra on the van and spend a lot extra on gas. He said there was nothing he could do. I looked around the garage and saw other cars and asked if they were rentals and said yes but they hadn't been cleaned up or washed yet. I asked uh id I could please rent it anyway and wouldn't mind. He said ok and let me do that. This guy was amazing and stayed calm the entire time even with 10 people being super annoyed with the rental place. He deserves a medal. But the Alamo failed this day with keeping up with the convenience if car rental with.
Matt Carr: Left item in back seat of vehicle. Went back to get item after vehicle had just come back from cleaning and was told it was not in the vehicle. Either someone is lying or they threw it away.
KimmieCakes 36: Alamo Airport Staff are thee Best. I go to that location because I always and do mean Always have Great Customer Service,Fast Service,Large Fleet and they give you options vs shoving a vehicle you don't want, and Every Staff member even the one that checked vehicle in are Friendly..I recently rented a vehicle to take daughter back to College on the way off vehicle had some mechanical issues. I called Alamo was able to change out vehicle and the manager (I think Eric or Adam sorry brain fog lol) adjusted rate which was a unexpected Blessing to my family and I.Lastly want to note I love seeing the individual that worked their with disabilities one in wheelchair and other thats wasn't physical they were treated like the normal hard working citizen. That stood out more than anything to me being I have 3 Adult Children with disabilities.. #GREATJOBALAMOAnyways Thank so much Alamo and The Alamo Insider Program is a nicelittle incentive too Sign up if you haven't.
Jeremy L. Hatley: All of the staff at Alamo were warm and kind, and the entire rental process could not have been easier! As a first time customer, I was very impressed and will definitely use Alamo in the future!
Patrick Braun: Nice car, smooth ride!
Lola Lattan: Fast, friendly and great customer service.
Kereen Crider: After I was turned away from another rental company, of which I made a reservation three weeks earlier (thanks a lot Avis!)because of a technicality, I turned to Alamo. I cannot say enough about the agent , Naz at the Indianapolis airport location. Alamo has hired a true professional, and I will continue to use Alamo exclusively because of my dealings with him and the company. It had been a long day and he literally saved the day and my entire trip! Not only did he help me get a rental quickly but gave me an upgrade due to the lack of professionalism or understanding from the other company, or perhaps it was my tears of frustration…,I will definitely recommend Alamo over any other rental company and somebody give Naz a raise too! Thanks Alamo, you exceeded my expectations!
Rebecca Fletcher: Friendly staff was giving a free upgrade! I also needed to extended my reservation the process was quick and easy.
Guido Schmidt: I booked from Germany, very friendly and helpful staff. Good value for money. only that with the luggage trolley needs to be solved better. you can after returning the car. with 2 suitcases and hanging rolls difficult to walk to the luggage trolley terminal. I brought a suitcase truck with me when I picked it up! therefore only 4 stars otherwise it would be 5+.
Bruce Lowder: Great experience from check in to check out. I really liked the employee walking me to my car and giving me a few choices of vehicles. I also liked getting a new hybrid. It was nice to get a new car and save on gas! Thanks
Jim Stephens: I did the pre-registration before going to the desk so the paperwork went quickly. The car was ready and clean and I was out on the road within a few minutes.
James Moore: Great service, clean Vehical, very impressed, best experience I have had in the past 7 years I would highly recommend this company
BEVERLY KOKE: Rental pick up was efficient. Car was clean. Only problem was received low tire pressure warning.
Alzie Malone: Wonderful experience. I used "Skip the line" and loved it. Normally I'm waiting 20-25 mins to get my rental. With "Skip the Line" I was out of the Airport 10 mins after landing. If you haven't tried it, you will not be disappointed. The car was nice and clean and very reasonably priced.
Elaine: This was the most chaotic car rental experience I have had, on Jan 14. The rep at the rental counter inside was great. The folks in the lot were a mess. A young woman pointed out a car, said the keys are in it, and left. After I loaded my luggage, I found there were no keys in it. So I hiked back to the booth, she came out again, and pointed out another white compact SUV. When I got out to the gate, the attendant asked me if they told me it was an electric car. I said no, and I had not noticed. I asked some questions about charging, which she could not answer. She said "they" were supposed to give me an orientation (which had not happened). She said I would have enough of a charge to get to Fishers but not to get back. A line of cars was forming behind me at the gate. So the booth attendant called her manager to bring out a third car, which he did in a few minutes. We switched my stuff over again (except my wallet went missing at this transfer).The lost and found process does not work either. You can't speak to a real person and the online reports had not been updated for several days.So I will never rent from Alamo again. The loss of my wallet, ID, and credit cards ruined a trip that was already off to a shaky start when it took three cars to get out of the airport.(They also send automatic responses to these emails asking me to contact customer care, which I have done twice with no results)
Susan Yates: I visited Indianapolis from 1/5 - 1/9. There was only one person at the rental desk but the line moved fairly quickly. No problems with the paperwork. I rented an SUV and there were several choices. I chose a Hyundai Tucson. It was clean with minimal miles. Everything worked. I drove it for the time I was there with no problems. Turned it in on 1/9, no problems. I will rent from Alamo again.
Kay Gladney: Awesome
Terry Spruell: Great service. Seeing that my mom was in a wheelchair the attendant went out to the lot and drove the car to us.
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7. Enterprise Rent-A-Car - Marion County
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· 276 reviews
143 E Market St, Indianapolis, IN 46204
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Lorri s Walton: Renting with Enterprise has been an awesome experience. No Hassel No Fuss. If you want to extend your rental it's done over the phone, quick and easy. The employees are very Helpful and Nice. Always willing to make sure that your Rental experience is a good experience.
Kasey Attwood: Excellent customer service. Thank you for great service on a Sat afternoon when you should have been off shift
Brian Philps: As always my experience with the staff at this location was great. The gentleman that did my overview/walk arpund was new so i let him go through his steps of information although im a regular. He did an amazing job and was really upbeat and kind. My car was spotless clean...full tank....and i had a great weekend in my rental. Thanks again...the downtown Indy staff is AWESOME
I-Am Null: Terrible customer service experience and scummy business practices; I would not recommend this location to anyone. I used rental enterprise through my insurance. Initially, it started off bad when Jacob stated that they do not drop off rental vehicles at certain locations after you drop off your vehicle being repaired if he does not know the shop or feel comfortable (his words)— although on their website it says they will drop off the vehicle. Keep in mind, the location I dropped my vehicle off at was only a 5 minute drive from their location and reputable auto body shop with 100s of reviews online. I had to call corporate and complain, then an arrangement was made to where I could be picked up. Once I’m at the enterprise location, I’m told about the insurance options that I can select. Jacob did not explain to me that the coverages he was showing me was additional/optional and that I was already insured through my insurance— so I ended up spending an extra $600 when I didn’t need to. Very scummy and disappointing customer service.
Thomas Johnson: Quick and exceptional service by Devin and his team!
Kenneth Paul: I was in my rental from the downtown Indianapolis location for over 3 months while I waited for the arrival of my new car.They were most helpful, accommodating and very pleasant to deal with. I was given the option of returning the car to another location but wanted to return to the downtown office to personally thank them for the help and kindness over the three months!! I hope that tells you something.If I ever need another rental, I would definitely return here. Tell Jacob and Nora that Ken says hello!😄
Bryan Walker: Aside from the regularly stellar service I've gotten from Enterprise lately, the team at the Downtown Indy location goes above and beyond to make my rental super easy. Most recently, they found a very valuable lost item of my wife's under the seat and returned it safely. They're life savers!
b travis: A bit inconvenient having to rent a car later in the day because of their hours. I didn't want to pay for an extra day's rental because their office didn't open for returns until later in the morning.
moorechez67: My hotel down the street from this location lost the keys to my rental car and the two folks at the front desk went above and beyond in terms of service, friendliness, and timeliness with regard to helping me to resolve the issue caused by the hotel valet service. Thank you to Leah and Jacob for the refreshingly painless experience!
Arth Soni: My first time car renting through insurance and Nora helped make this process easy and explained everything. she went above and beyond by helping me get a parking pass from my apartment complex - she even spoke to the office explained the whole situation ( kind of customer service in this day and age is almost unheard of) She is very knowledgeable about what she does. 10/10 would recommend checking out this branch if you need rental car services! Thank you Team Enterprise especially Nora- you guys are the best in the business!!
William Cocke: Leah Thompson was awesome with arranging, delivering and providing assistance during rental at anytime with the vehicle. Curtis Lee expedited the return. This made the rental with the downtown indianapolis enterprise a pleasant experience. I will be a return customer.
Sadae Turner: I have been renting from this location for a year almost! I’ve never had a problem until the new manager came along! He may be nice to others, but because of my skin color! And yes, he definitely has a horrible attitude!
MAY KO: I have been renting cars here and I don’t think I could go to another location. The service is always welcoming and exceptional, with friendly faces each time. DJ remembers his customers and takes great care of me whenever I return. The first time I couldn’t get the car I wanted but they worked with me and even gave me a free upgrade, which I did not expect nor asked for. It’s the thought that counts to ensure that you’re traveling well and safe. 5/5
Maya Nivarthi: I was a first time car renter and the people that work at this location, especially Nora, helped make this process easy and explained everything. She had good recommendations for how to go about procedural things with insurance claims and is knowledgeable about what she does. 10/10 would recommend checking out this branch if you need rental car services! The process for returning the car was also really easy. Keep up the great work!
Jadyn Stepp: Did not honor reservation and essentially ruined an entire vacation and the workers are smug and unhelpful
Ally Armacost: Both guys in the office were so helpful and courteous. Absolutely seamless pickup and dropoff, and they even helped me add a last-minute additional driver when I was in a big hurry the day of pickup. Will definitely rent from this location again!
Yiwei Huang: Great experience, drop off service was very convenient. Brandon was extremely helpful.
Maria Schwager: Absolutley disappointing
derrick huesman: Terrible. If you can reserve online, the deposit should be included in the price. Never dealing with them again
megan griffin: Accidentally pulled into this parking garage and was met by the most disgusting look by a gentlemen who worked at this location. I am from out of town and made the mistake of pulling this way. Instead of asking if I needed help he made some rude remark and decided to walk away commenting. I would hope that this company would hire individuals who help others but obviously not at this location.
KC Knebel: No comment 😟
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8. Enterprise Rent-A-Car - Marion County
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· 201 reviews
3115 W 16th St, Indianapolis, IN 46222
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Joy Carter: Easy, quick and kind employees.
Michael Kurtz: Very satisfied with the S UV Jeep that I rented
Christopher Faires: Avoid this location. They did not act in my best interest. I came in with a rental that had an issue and asked for them to switch vehicles. They told me they would put me in a Corolla, which I agreed to. At the last minute they decided to put me into an Altima instead. As I drove away, I immediately notice the strong smell of smoke in the car. I decided to try to just put up with it, but after 10 minutes I decided it was too much. By then I ended up going to a different location to get switched into a third car. It is clear now that this location just wanted to get the smoked-in vehicle off their lot and make it someone else's problem. I'll stay away from this location from now on.
R Jay: Great service e.
Becky Voelz: Very professional and friendly. They had a rental car ready for me with no hassles. Highly recommend this Enterprise Rent-A-Car location.
Missedchance 317: Excellent attentive service. Great new rates
Amy Fearn: I can't thank the guys at this enterprise location enough for their help. I had a problem with a rental car that I had previously picked up, and they went out of their way to help me try and fix the problem and potentially swap out with a new car. Their customer service was amazing, and I couldn't be more grateful for the help and kindness they showed me. Would highly recommend renting a car from this location, they will take great care of you.
Bernardo Campos: Los empleados no atienden bien
Misty Austin: This location has treated me the best and I understand why. Great workers and attitude
James Carringer: Do Not Give Them a Credit Card!After being the victim of an accident Geico sent me to them for a rental car while my car was being repaired. The rental was returned on the day the repair was completed, but Enterprise still tried to charge me instead of Geico. Do not give them a credit card.
Charles Reed I: A very nice and pleasant place to rent a vehicle The help is very polite and knowledgeable.
Nadine Burnett: It was great
Kathleen Anderson: Had a very good experience here. Chris was especially helpful and focused on customer service. They were able to pick me up from the repair shop at the start of the rental and take me back when I was ready to pick my car up. Everything with the vehicle went well. We inspected it together at pickup and drop off. I fully understood additional coverages and costs. Highly recommend
Luita Williams: Very courteous service.
Anwar Williams: Customer service was really great and vehicle was clean.
Renzo Linares: Excelente 👌
Donna Hughes-Fighera: Great company to work for. They care about their employees. Treat ya like family. They care about their customers as well. They go above and beyond to make sure your 100% happy. The location on Lafayette road is where I work and we value our customers. I can't speak for the other locations but this place I can because I make sure their car is clean and serviced and ready for the open road. There are other people who clean them as well so if your not happy just let them know and they will make it right for you. I've never turned down a job that pays more then the job I have but I have turned down several jobs because I love the respect and their appreciation they give and showme for doing my job. So you know it says alot when you turn down other job offers to stay at a company you like and enjoy. Their always there to talk too whenever you need to and ALWAYS has my back in any situation that occurs. Branch 01 Rocks.
Wanda Daniels: They picked me up at the body shop and handled everything quickly. I also was able to return the rental to the body shop without having to wait for Enterprise to pick it up! Great customer service!
Ashlee Nemeth: The guys were very nice. I usually pick up my cars here. The last car I rented could have used some TLC.
Tequila Wright: Everytime i go here they always make sure its within my range, the type of vehicle im looking for and they are very respectable in dealing with their clients. Thanks you guys for always being there when a vehicle is needed!
Saimone: waiting outside for 30min just so they can tell me o can't get the car bc the payment method could have told me over the phone that i had to have to my name on the card complete waste of time
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9. Enterprise Rent-A-Car - Marion County
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· 14 reviews
6280 N College Ave Ste 800, Indianapolis, IN 46220
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Stacia Carpenter: We rented a car in Michigan and dropped it off near family at this location. We were in possession of the car for about 3 hours and later found out we were charged for 3 days. We dropped it off Friday evening and were charged until Monday because they are closed over the weekend. This was never explained to us on the website, nor from the employees when we picked up the car. When we called to ask about the extra charge, we received NO help. Careful folks, this company's lack of communication and costumer service could cost you hundreds.
RoZ Smith: This location 61st and COLLEGE is by far the BEST LOCATION IN THE CITY!! 🅿️💯🎯 I've rented from Enterprise since 2009 and I ABSOLUTELY WILL NOT GO ANYWHERE ELSE ESPECIALLY AFTER RENTING AT THIS LOCATION!! Five stars ⭐️⭐️⭐️⭐️⭐️ THE SELECTION OF CARS ARE AMAZING!!💯🎯💪🏽💪🏽🔥🔥 I Rented a 2020 Challenger and FELL IN LOVE!! ❤️❤️🔥🔥🔥 JHIN AND SOPHIE ROCK!! Customer skills are THE BEST!! Five stars for customer service ⭐️⭐️⭐️⭐️⭐️
Mark-Anthony “AqueousEntity” Henderson Jr.: Have rented here multiple times Zi is amazing, truly goes above and beyond for his customers! I will only rent at this location, he has been the best representative I have encountered throughout my times renting dealing with enterprise!
Michael Taylor: They found me a car when all the other branches wouldn’t. The rep went out of his way to get it.
Joni Heredia: I was able to get a car that I needed for the time that I needed at a very cheap price here. The staff is extremely helpful and went out of their way for me and I would highly recommend
Ben N: Very quick check in, gets you in and out and car was very clean. No extra charges, no fees, and checked in with me after the car was returned to make sure everything went well. Super impressed.
Cameron Russell: I used to be a regular enterprise customer and now I will never go back thanks to my visit to this branch. They are a franchise store, therefore, enterprise is seemingly helpless when they place indefinite holds on your card with pathetic and insincere replies to rush you away. They will place hidden charges and hold them on your account for days at a time with not explanation. Never in my life have I experience not just poor customer service but outright theft like this before. My stolen $200 was taken a week ago and still hasn’t been resolved. I’ll be contacting the federal trade commission next.
Karen H: Only one man runs this and he does an awesome job. He was quick about renting the car, rented an excellent car that ran well, and was quick about refunding the damage deposit. Messages were returned promptly.
Sean cox: Great service in and out within 20 mins
Brenden Fitzgerald: Ruined Christmas. Had a reservation for a vehicle since 12/1. 15 minutes before scheduled pick up time on 12/24, got an email from this branch that car was 2 hours delayed. I showed up at the new time. The lady in front of me was told that no cars were available. She had a reservation. After 30 minutes of bs stories from the rep, I cancelled and walked out. Had to take a leased car, at .12 per mile, on a 1000+ mile trip. Such poor service. I made the reservation way in advance because I knew they would be busy. The rep told me 3 different bs stories in 2.5 hours. I gave customer service the chance to make it up, and they ignored the issue. Wish I could give 0 stars.
Andrea Abbott: Hands down the best experience ive ever had getting a rental car! Ill forever choose this location idc how far of a drive it is! Its so totally worth it! Khary is the best 👌 no other way to put it!
AJ Hitzeman: I've always had a wonderful experience renting at this location it's absolutely my favorite! You guys are doing great keep it up.
Brandon Albaugh: Beyond pleased with the service I’ve gotten here. I’ve been dealing with a broken down car and have rented 4 times in 2-3 weeks and every time the staff makes me feel welcome and appreciated.If you’re looking to rent a car, I can’t recommend a better place.
janpal singh: Super good people if you need car ask Justin he is super cool . Thank you so much enterprises
Angie Jones: This was my first visit to at the Broad Ripple location and the service was amazing. I was able to get in and out in a timely manner and Justin wasextremely helpful and kind. I will be making this my pick up location from now on!
Philip Slauzis-Durham: The staff here is amazing!
Dianna C: Alexa is AWESOME! If you ever need a rental this location is where I am going to return to and recommend to anyone!! I met her last week and needed to extend it a week she gave me no hassle exchanging vehicles and I met another staff member today who was very nice as well!!!
10. Enterprise Rent-A-Car - Marion County
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· 532 reviews
1704 Shadeland Ave, Indianapolis, IN 46219
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Alexis Ordones: Excellent service, the best place to rent a car, I love this place.
Isai McDonald: First of I wanna say how awesome Juan and Taylor are they both understood my needs and didn’t try to sell me a car that worked for them , but helped me get something that works for my growing family 10/10 recommend. Keep up the great work guys!
Kurtis McCoin: Great and helpful staff
Shimonda Williams: Manager Chris at the Shadeland location in Indianapolis, Indiana is absolutely awesome. He always takes care of me. This last visit I had to him he took care of me and I ended up sending him 3 other people and he took care of them as well. 4 satisfied customers. Please if you are in the area go see him
Brandon Butz: Rented a car and currently still using for a few more days. We have a 2021 Nissan Versa and it is very small and uncomfortable for long drives, great fuel mileage and radio features. They washed the car right before I got it, there were soap suds everywhere and when the car dried, it was very dirty. The windows had smudges and rentals cars I've gotten in the past from other dealers were like brand new. Seats have a few stains. Price through Priceline was better than others. Staff at desk were great.
Melissa Smith: The staff was extremely friendly and helpful.
Tameka Oliver: I don't like how I was paying one price and then they go up to a higher price but it won't be long before I get a car and don't need a rental car no longer, it's ridiculous how the rental car raised there prices cause of the food raised.
Stasha Johnson: Juan Medina Did not stop till he got me approved
N. Renee: David did a Great Job and we were very happy with our purchase.Go see him if you are needing a nice vehicle!
Adore Aliyah: David was really helpful to me , I’m thankful him to get me a 2021 ‼️‼️‼️‼️😅 heyyyyy come shop with him
Coriyae Maria: I went to enterprise, not knowing what I wanted.. I just knew that I wanted a new car and thanks to MrHanthrone, I pulled off the lot in a car that I didn’t know I could love so much ❤️ it’s perfect and so was my experience at enterprise.
Mark Harrison: Corey and Kai are outstanding embassador's of Enterprise and it was wonderful starting our long trip on the road, having had superb service from the two of them.
Trae Barkley: These guys let me know everything I needed before I got there which I thought was great.
Taja Harris: Juan was very professional & was real persistent on getting me a car and was able to make that happen!!!!! so showed up with NO car & pulled off the parking lot with a vehicle. I would highly recommend EVERYONE to get your car through Juan Medina he’s the absolute BEST.
Bianca: After a HORRIBLE morning trying to deal with Hertz, I just canceled my reservation and ended up at enterprise. Same day,on a Saturday, was able to get me in a car and out on the road in no time. I worked with Mr. Sam Stoffer in the final steps, extremely thorough and friendly. Beyond happy with the experience overall
Christy Perez: Just wanted to say Sam at this location is awesome! He has a great sense of humor and makes you feel super comfortable throughout the entire process. He’s a gem.
Jessica Nunn: Great customer service. Buying a car was made easy, and David was very patient with us as we looked at vehicles. He went above and beyond in helping us purchase when we traveled in from out of town. Highly recommend!
Angela Lomax: Just wanna shout out Braxton Jones for having great customer service and dealing with my antics in a very pleasurable manner ! Give my guy a raise please !!
Kenedy Love: i don’t normally leave reviews but i felt like i absolutely had to. Chris and Kirk have been NOTHING BUT AMAZING. they have been extremely accommodating, helpful and understanding. It’s hard to find good customer service but they are the legit definition of it. 10000/10. if i ever have to use a rental again i will only be doing business with them.Editing this to add that the entire staff is amazing. will definitely recommend
Ann Samuel: They were backed up on us getting from the collision shop but once we made it to enterprise it was a short wait.
Triple Strike: Service is trast
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11. Enterprise Rent-A-Car - Marion County
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· 280 reviews
4601 N Keystone Ave, Indianapolis, IN 46205
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12. CARO Car, SUV & VAN Rental Indianapolis - Marion County
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· 36 reviews
2920 Fortune Cir W, Indianapolis, IN 46241
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13. Enterprise Rent-A-Car - Carmel
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· 321 reviews
4310 E 96th St, Indianapolis, IN 46240
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14. Car Rental Indianapolis - Marion County
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· 1 reviews
121 Monument Cir, Indianapolis, IN 46201
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15. Enterprise Rent-A-Car - Marion County
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· 270 reviews
1202 E Stop 12 Rd, Indianapolis, IN 46227
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16. Enterprise Rent-A-Car - Marion County
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· 214 reviews
7510 E 88th Pl, Indianapolis, IN 46256
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17. Enterprise Rent-A-Car - Marion County
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· 265 reviews
3901 S East St Ste B, Indianapolis, IN 46227
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18. Enterprise Rent-A-Car - Marion County
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· 331 reviews
5110 Lafayette Rd, Indianapolis, IN 46254
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19. Enterprise Rent-A-Car - Lawrence
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· 699 reviews
7801 Pendleton Pike, Indianapolis, IN 46226
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20. National Car Rental - Carmel
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· 170 reviews
1748 E 116th St, Carmel, IN 46032
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