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1. CVS - Marion County
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· 168 reviews
1545 N Meridian St, Indianapolis, IN 46202
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chuck moore: It’s Like going to the BMVThese folks need more people help you can see it on their face
Ananna Burris: They have waaayyy to many scripts to fill & not enough help.They NEVER answer the phone & there line stays backed up in the store & the drive thru...The fact that it was literally 8 people working behind the counter & I called before I got there & had been on hold 15min. before I walked into the store...stood in line another 15min. & watched NOBODY answer the phone as I was still on hold...there excuse is that they're busy. They need to close that location down or hire more workers. The workers & the manager on duty clearly do not care.
Matthew M.: I understand the world is understaffed and there will be longer wait times. But that is no excuse for being rude with eye rolls and a general contempt of my existence. All I wanted was my prescription. Just a straightforward and simple request.
Daniel Captain: This pharmacy literally NEVER answers the phone. Doesn't matter the day or time, they don't have time to answer the pharmacy phone. Ever
Joseph Navarro: The pharmacy is super slow and drive through is always closed.
R John Donahue: No bathroom
Cathryn Richter: The pharmacy is the worst run pharmacy I have ever encountered. Go across the street to Walgreens!
Thea Jacobson: On hold for 40 minutes, phone gets picked up and immediately hung up on.I get it. Short staffed, I don't entirely blame the workers, but still an awful experience for the customer. I need info on my prescription.
Kaylee Jacobs: Long waits and you can tell that they are severely understaffed. Thankfully the pharmacist and techs are kind but I always feel bad with how overwhelmed they seem to be. This is clearly a high volume area so I don’t know why they can’t get more personnel.
La Shan McLaughlin: Staff was great! Helpful and polite. Great Customer Service.
Daniel Johnston: Just awful
John Koeppen: Waited in line behind 8 cars for about 30 minutes to pull up to this sign that the drive thru was closed. No staff bothered to come outside and redirect traffic. Person at the window was rude. Avoid this location if possible.
Bryan Rutland: Can make sure items that are priced at the price,stay the same price at chrck- out. So frustrating knowing you have to tell cashier,the price isn't reflecting on sign.
Alyssa Lovett-Lee: I worked pharmacy for 10 years. This pharmacy is by far the most unprofessional pharmacy I have ever dealt with. I go here because it's 24hrs and close to my home. There's no reason for the staff to be as rude as they are and for them to not be able to answer the phone. I've been in the pharmacy when there are at least 3 people working and when there are 6+ people working during overlapping shifts. It's ridiculous either way.
Aron Theising: impossible to get pharmacy on the phone. pharmacy dramatically understaffed. trying to get them to move a prescription to Costco ($100 cheaper there..) but can't even get them on the phone.
Ashley Gardner: System down over 2 hrs SMH ghettoest cvs I’ve seen
Jimmy Bailey: Pretty normal CVS nothing special. Nice employees, though.
Erick Aparicio: There's no option for zero stars. Maybe these guys can do pharmacology, but they're incompetent at answering a phone. If your MO for the business is that you're never going to answer phone calls, or that you'll hang up on customers who've been on the same psychosis-inducing hold music on loop for 35 minutes, then just don't have a phone.On your website, write "Hey guys! You're going to have to drive here, because we at this CVS don't believe in phone calls, and efficiency isn't part of our belief system. We get paid salary regardless. These are our values. Customer service? Who's that? Anyway, gotta go, we left our enthusiasm back at Butler pharmacy school."The above blurb will save a lot of heartache for patients who don't know they're committing a grave error in calling a phone that will perpetually ring in vain, at the expense of their zest for life. Sad!P.S. This CVS sells Ben & Jerry's ice cream. I recommend the chocolate fudge brownie flavor with chocolate chunks.Cheers.
Nicole Means: My fav
Richard Miller: Leaving one star because there is not a zero star listed. I had a free item up to $10.00 off coupon on my card. I purchased 3 items. $8.99, $3.89 and $1.49. When everything was totaled I only received the $1.49 item for free. When I told the cashier the dollar value she said that I already had the free item. I then told her I wanted the free item to be the $8.99 item. We went back and forth for several minutes until I finally asked for a manager. After calling the manager I stood there and waited another several minutes. After the manager arrived I showed her my phone with the coupon on the website and my email and she proceeded to take my phone and start scrolling through my phone for another 2 to 3 minutes. While all of this was going on I asked at least 4 or 5 times to cancel my order and ring up the $8.99 item by itself so I could get that free instead of the $1.49 item. This process took at least 20 minutes while there were at least 8 to 10 customers in line behind me and no other cashier. Management and employees need to be retrained in customer relations because all that could have been avoided if they had just rung up the $8.99 item separate when I asked the very first time.
Jacey Stuckey: They don’t answer the phones, so don’t call here. Use another CVS. You’ll be on hold for an hour.
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2. CVS - Marion County
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· 39 reviews
5208 W Washington St, Indianapolis, IN 46241
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Mark Abbott: The pharmacy people are great they even work through their lunch break a lot of times to try to get stuff done for people best CVS in town
rachel wilbur: They were able to use this Good RX coupon I found to lower my copay! I found that to be very helpful!
Nick Williams: Second time I’ve been in and both times I was just told a time that the prescriptions would be ready. Both times I made sure to give them extra time. I drove there on my lunch and was told they’d be ready in a couple hours. They set false expectations which messes up my schedule.
Chelina Grace: I would give 0 stars. Their customer service is really awful, first the wait time for pharmacy to answer can be 30 minutes or more, tell me a script will be ready at a certain time and waste gas because it's not ready; don't try calling that's a joke. I've moved my grandsons scripts to Kroger, then I moved mine there as well so that's more than 20 scripts every month CVS loss. Now I'm moving my grown son's too so there's more money CVS is losing and most everyone I know have moved there's too. Just waited more than 20 minutes to make sure my son's scripts from 2 days ago was ready. My husband said to just hang up and he'd take his chances. I called earlier and they were not from 2 days ago, I remind u, and told they would be in a hour but have been told that before too smhCVS needs to get it together
Rebecca Joseph: Doesn't answer the phone to verify prescription is ready.
Deanna Newhart: This place is so slow and not efficient what so ever. My scripts were sent 2 days before I went to pick them up and when I got there they didn't have them ready they said come back in 2 hours and when I went back 4 hours later they only had one ready so I had to go back yet again. ridiculous! I will be having my stuff sent elsewhere and this wasn't just the first time for this type of issue
Tyler Hibbard (Ty): Friendly customer service and overall good experience clean location And very well taken care of
Edward Shattuck: Great place and friendly service😉
Matthew Rudolph: Waited for pharmacy to answer the phone...both times I called 30 plus minute wait and they still never answered. They always take way to long to fill meds, also with non narcotic medications you are allowed to refill them 2 days early. Unfortantly this cvs will not abide by this standered that way they dont have as much work to do. This place is very frustrating.
Kim Canner: They are short staffed as many other businesses. This has caused closing the drive thru, unmanned phone calls and bad service with over stressed employees.
Adam Ohneck: Shopped here for 15 years and store manager refused to allow me to exchange new unopened diapers I purched here. Will never shop here again. Will report to corporate. Only returned one item at this store before. It was last week without any issue.
Mr. J: Was told multiple times prescription was ready give them extra time get there and meds still not ready
Liz Kellett: Never answer their phone and when you’re in there customer service is a zero.
JØŇÝ Æ.: Good attention very friendly especially if you do not understand some things.
Farah M: Bad service, screaming at customer on phone. She did the mistake but putting the blame on customer. Too bad.
Kendov: The least professional pharmacy ever.If you want to get your time wasted - this is the place.They have trouble filling prescriptions, staying open, notifying of changed hours or stocking the shelves.If I could leave one half of a star, I would.
Michael Hicks: They don't keep their COVID appointment so don't waste your time.
Jamie Cook: They were closed between hours the door said they were open
Geneva Samples: Always nice
Blaine Schmink: It was good. Friendly people that work there. And they just closed too early yes.
Eztefania Martinez: They always close early because it says they close at 9 and u come at 8 and when u arrive the lights are off and it’s locked they are so lazy I don’t recommend coming to this place.
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3. CVS - Marion County
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· 40 reviews
4401 E 10th St, Indianapolis, IN 46201
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Samantha Porter: Racist staff! They all need to be fired
sam hairston: Service provided was horrible
Brian Talmadge: Who ever is there now is rude and unprofessional and that’s why walgreen has better customer services and won’t lie about double bagging my margarita
R.Visions Production (Bernard Dukes): The lady in store gave me a bag with a hole in it . I went to buy Gloria Margarita and when I got home and walked to my porch the Margarita fell out the bottom . She claimed she double bagged it but she didn’t and made me buy a new bottle . The entire time her attitude was terrible it took her 5 mins to come out the back room to even get me the bottle when I first came she treated me like I was someone off the streets instead of a actual customer . I’ll be back tomorrow to speak to her boss because this is not how customer service works . If it was double bagged I wouldn’t be here typing right now . I do not appreciate how she handled me for a mistake she made.
Robin Hedge: We scheduled an appointment online for COVID and flu tests that were allegedly available only to arrive, wait over half an hour to be turned away because their “system was down”
bradlee burton: Not a fan of big box corporate anything but they are fast and friendly and always accommodating. The main pharmacist is awsome.
Brandon C: The pharmacy here can really mess up your day. The might not even put you in their system so that no one is responsible for dropping the ball. Every pharmacy can be out of medicine and I understand that. However, having you wait and then suggest you purchase items off the floor it's unacceptable. Not looking in the database to see what other CVS might have a product is also an acceptable. The thing is at the end of the day they did not try. This is the worst experience I've had at this CVS. Not a first customer here.
Marina Fernandez: I’ve been on hold for the pharmacy for 40 mins. This CVS is usually poorly stocked from shampoo to cold meds, and prescription drugs. 7/10 times they don’t have what you need.
D H: Slow, you have to wait at least 1/2 hour no matter how busy or slow the pharmacy is.
lc87: One of the better CVS locations I have been to. Transferred from a dumpster fire store (Castleton) to this one and I have been pleasantly surprised. Gentleman in the drive through is always kind and Pharmascist is quick and efficient.
michael schwartz: The most incompetent pharmacy. Never receive any script that is sent from my doctor, on multiple occasions. Thought CVS was better than this.
Heidi McKay: Doesn't care about their patients medications.. very incompetent
Jesse McIntosh: Very rude judge mental and not understanding. When you can go to another cvs right down the street and not be treated that way. That’s what I recommend. I’m not the kind of person to leave a negative review so my experience had to be sub-par…..
Elvin Johnson: Front store staff is helpful and courteous . They have a lot to deal with busy but they do it well.
Sherry Gray: The pharmacy technician at the CVS Pharmacy at 4401 East 10th Street, Linwood Square in Indianapolis, IN was unprofessional and belligerent when I tried to pick up my prescription today. My prescription had been filled and was awaiting pickup according to text messages I received from CVS. Apparently it had been restocked even though today was the day when I needed the prescription. The pharmacy technician got loud with me when I asked why my prescription would be refilled long before I needed it and why it would be restocked the day I actually needed it. She blamed me for signing up for automatic prescription refill. She loudly said that’s why SHE tells people not to use automatic prescription refill. I said it’s not my fault, it’s a CVS problem if they’re refilling my prescription long before I need it refilled. She then lectured me, blaming me, and telling me how I was the problem. Her customer service skills were non-existent. I was clearly trying to find out why this had happen and she was telling me a service CVS offers for convenience was flawed but it was my fault for choosing the service in the first place. Then she said I would have to wait 2 hours for my script to be filled. I asked why I would have to wait for something that was not my fault. She again got loud. I told her she was rude and that’s why her store is losing business, because those working in the pharmacy are rude and not helpful. She then told me to go to a different pharmacy, so that’s what I’m doing. I’m transferring every prescription of mine and I’m doing the same for the rest of my family. And I’m writing bad reviews in every place I can possibly do so. My new pharmacy offered me $50 to become their customer. They’re located in the same shopping center as the CVS, so they’re just as convenient but a lot nicer.
Sandra Sisk: Absolutely the worst. They won't answer there phone, closed drive through. It took me three days to get my medicine from the time it was due. I was sick. One of the nurses told me one time if I didn't like it to take my prescription to Walgreens.
Darren Chittick: While learning that their website was wrong and they have no covid at-home tests in stock and waiting while they checked other stores, neither people working the front counter were inclined to put their masks over their face.
Que Doji: There prescription phone line is horrible im still on the phone waiting to to talk to someone at 24 minutes as i type.
Nureca Perry: My boyfriend perspiration was supposed to be ready in two hours it was not it took 5 hours to get his perspiration after standing in line for and hour with 4 people in the back acting like they don’t see anyone waiting for service. Horrible staff unprofessional. Stay away.
Elizabeth Schey: Not that any CVS is good, but the pharmacy staff is beyond incompetent. How hard is it to read a note that supposedly has been in my profile for 2 years yet you delay my medication every single month! Every. Single. Month. I worked as a Pharmacy Technician for 20 years. If I had ever given the horrid service this store does daily, I would have fired. Sad to see a once respected profession be filled with any incompetent off the street.
Britany Bailey: Go here on multiple occasion well before they close abs they are closed two or three hours early.
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4. CVS - Marion County
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· 16 reviews
10001 Washington St, Indianapolis, IN 46229
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5. CVS - Marion County
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· 26 reviews
6509 N Keystone Ave, Indianapolis, IN 46220
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Bill Manning: The only reason I didn’t use extra care points/discounts was because I used them on my previous visit.
Michael Kelleher: This pharmacy location almost KILLED me.Do not use this pharmacy if you’re required to take medications such as benzodiazepines, or any other medication where withdrawal from said medication can kill you. Iv been taking Brand name Klonopin for over a decade. Although I have had many terrible experiences with this specific CVS, I did my due delligence weekly to assure my medication would be ready. My last visit to this CVS was after talking to multiple techs and pharmacists about my prescription being in stock over the course of multiple weeks. On the day to fill my script, they were miraculously out of stock and haven’t even ordered any, I can’t switch to generic because of the effectiveness, so I was forced to find another location while simultaneously worrying about having a seizure. The pharmacists didn’t notify me that my medication was out of stock, didn’t even contact other pharmacy locations for me, and pretty much left me in the cold to potentially die.As I established, not having access to my medication causes seizures and whole slew of symptoms that can be fatal. They once shorted me roughly half my prescription. I immediately count them in the car after receiving my medication for this very reason. Fortunately, he was able to give me the other half, but was questioned and generally treated like a criminal. When your pharmacists put you in a situation that can kill you or cause severe symptoms.Avoid this pharmacy like the plague! They don’t care about their customers and never will.
Lark West: Pharmacist Ethan is the rockstar behind this review. He has helped me navigate so well my Pfizer vaccines - knowing what/when is best for this 70-year-old woman. Grateful, I am. (and I received Excellent Bathroom Access from other employees when at the store)
Paul Kenfield: The employees have always been helpful and polite. This rating is because there are never enough employees to do the required work. Corporate is causing a poor experience for tgeir customers by refusing to pay enough and hire enough to maintain an experience equal to or better than their competition.
Jean Davenport12: This is my favorite CVS 🙂 to shop especially when I have coupons to use. Employees there are always so kind, pleasant and helpful.
Miss Strawberry Shortcake: Very convenient store. I always enjoy going here. Employees are very kind and helpful with everything. The store is so clean and cozy. Definitely one of my favorite places 😊
Jonathan Holden: In line for pharmacy drive-thru. Before closing time. Would not wait on my wife. Closed and basically so sorry. She went in to talk to manager did not care. Several other problems with getting prescription filled they will be out of a product send it to be filled someplace else without telling you.
Cory: This stores hours are 8am-10pm, but that regularly isnt the case. More like 8:30 or 9:00am
sydnie daugherty: I spent over an hour driving around to different stores to find some vicks shower tablets. Although they didn't have the brand name. I was able to find a similar cvs product. As I checked out I was telling the cashier after he asked how I found everything about the difficulty of finding it and he told me that next time if I have issues finding something they can search surrounding store stock on their system. He did not have to offer that. And that is a wonderful service. Of all the stores I went to (5), this one was the most helpful and kind and also had what I needed. Thanks for being there when no other was CVS!
Christina Marcolini: Small CVS that used to be an Osco drug. The employees are especially friendly and helpful.
Heather Bowers-Deneef: I used to LOVE this location. Their attention to detail and customer service has gone way down.
Brittany Crider: Good security, not very friendly staff nor are they quick to fill your prescription even when you are waiting inside. They prioritize the drive thru customers.
Kathy Mccullough: Love this place - very helpful and professional staff
William Colwell: Refused to give a price quote over the phone. Excuse was "store policy". This is a routine inquiry that every other pharmacy performs. Pharmacy blames the manger the manager blames the pharmacy.Stopped using this store due to the poor state of maintenance in the store. Now their lack of basic customer service is the reason.
Joe Clark: Always had good service and very polite associates.
Teri Adams: I was going to transfer my prescriptions here from another CVS on 96th street because it is closer to my new home. I was informed on the first visit that I would have to wait an hour EVERY time I wanted to pick up prescriptions for a controlled substance for my daughter's Aspergers Autism. Apparently this is because of the extra "paperwork" that has to be done to complete the prescription. Funny thing about it is I NEVER waited more than 15 minutes at my old pharmacy, even when I arrived at busy times. When I complained about the hour wait, I was told nothing could be done about it because it was the managers idea. CVS, you have lost a 14+ year loyal customer.
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6. CVS - Marion County
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· 34 reviews
9550 Allisonville Rd, Indianapolis, IN 46250
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Makayla White: Husband showed up for his appointment late after I called to make sure he could still come since he went to the wrong location by mistake he gets there in the time frame I was given for him to be there and now they refuse to see him . Extremely rude and unprofessional staff . Would never recommend here to anyone .
Sara Geer: Visited the MinuteClinic to make sure I didn’t have strep, pink eye and no wait, nurse was wonderful and got results quickly! If you are in a hurry, this is where you want to go for quick tests.
BillyBob Hammer: Could have helped me, but chose not to. Had time left in the day, but went the lazy way. Not impressed.
jake smerth: Extremely rude and snarky service from the pharmacy staff.Edited: didn't have time earlier for the whole review, so adding it now.I work for a delivery service. We had to take a Certification Course and pass Tests in order to be able to make Rx deliveries.Not only is it in the course, but the App LITERALLY says that if there's any issues with the order, The PHARMACY Staff are to call Support for my company. The women behind the counter were rude, talked down to me, spoke to me only from across the room and acted like they were better than everyone. But then when the lady got off the phone with support, she tried to LIE to me and tell me support told her to tell me that next time there's a problem, that I'M supposed to call them.There was even another CVS employee in line before me who stood there for some time without even being acknowledged, who finally just gave up and walked away from the area.These ladies are trash at customer service AND behaving like decent Adult human beings.I do not recommend this location to anyone needing pharmacy services.
Dorothy O'Laughlin: If front of store is to open at 8:00 am, If I show up at 10:00 am, I expect someone to be available at the front of the store. This was either 1/30 or 1/23. No weather issue.Thank you gentleman in the pharmacy, who was there at 10 as advertised, for promptly answering the phone. There were at least 5 other people who were waiting while I was there.
Jennifer Swopes: It’s really not good customer service as a pharmacy to shut down for lunch and not take care of customers when you have disabled people that aren’t aware and have to wait a half hour before they get their medication because they don’t have a convenience I’m getting in the house all the time
Sarah Smith: I am going to give them a two star rating. One, because the store wasn’t organized, with boxes of merchandise in the small aisle compared to the other cvs’s in the other neighborhoods. The pharmacy department was very unfriendly. The young pharmacist was on the phone with a customer when I stepped to the counter and the other pharmacist appeared to be ringing inventory. When the pharmacist hung up the phone, they visited among themselves about the previous call and ignored me for at least 5 minutes, when I finally said excuse me, he then stated to give them a minute, which I had already given but came over at that time.
Jaime Vado: The staff is good, I’ve never had any issues here and I always find what I need. Meds are always available on time. Don’t let the “Karen’s” reviews scare you off.
Nikki McCrady: I go to this cvs out of convenience for the location. However, after today I will be getting my prescriptions else where and driving farther for better service and hours.
Prosthetic Joe: Is this a pharmacy or a professional modeling agency? Wow! All the staff are so professional and attractive! Love coming here to get my vitamins.
Scott Bodenhamer: ZERO STARS. Had a trip planned and needed a negative CoVid test within 48 hours of departure. Scheduled two weeks in advance and they cancel our appointments two days before it's due. This was not as frustrating as trying to talk to a human to see if it could be scheduled at another store. I was only able to speak to a remote call center. I will never go to CVS again for anything.
Cindy Beuoy: This location has had its ups and downs lately but that is mostly due to staff issues since Jerry left in 2019, I gave them a bad review a few months ago before I realized that they have their hands tied and are doing the best they can. Hoping that now they have a 'regular' pharmacist this all will be cleared up. I have been using this location for 20+ years. The staff pharmacist, Ray, is doing a good job and deserves credit for working under difficult circumstances.
Izaelia: I've been using this pharmacy for 3 years now and they've always been the most kind and helpful - the rest of the staff have been wonderful also, even in times where you can tell they're understaffed. This CVS is very good and does not deserve this odd low rating.
Megan Solito: Staff is unhelpful and unnecessarily rude. A cashier was helping me, and I had a couple of coupons and apologized for the hassle in advance. Regardless, seeing the number of coupons, she was already showing signs of grief and not wanting to be bothered. Ignoring this, I proceeded but one coupon didn't go through, and I wanted to know why since the coupon and brand of product matched. I was given eye rolls, attitude, and the cashier said "I don't have the patience for this," and called her manager on me. I don't believe I was being combative, just wanting to understand. But from this point on no one addressed me directly, Just talked about me, in front of me, like an animal. I did not raise my voice. I held my tongue. But I was shamed over a coupon and left the store crying, in shock and embarrassed. The manager on duty did nothing to console me, was silent, and did not seem to have control of the situation at all.
Mehmet Turan: No full money back. I tried to return an item they refunded me %50 of the actual price of the item.I don’t like the prices. it is kind of %30 more expensive than the other store
Taylor Einakchi: Go to literally any other CVS location
billy anderson: Josh, the pharmacist, is rude and short every time I go in there.
Neisha Hardy: The guy that is there tonight June 11th is in need of customer service training and to be more personable. When my 5 year old who is excited about his toy and ask you about it... I need u to take 2 seconds, smile and acknowledge him.
Pearl Clark: The pharmacists are helpful and nice!
Based Micah: Most of the cashier's are nice and make good conversation, prices are okay. Not great but not bad. The staff in the medical section near the back are always great. And they play great music. They constantly have deals on candy and milk so I would recommend it be a stop before going to a movie.
K R: The entire pharmacy staff is very very rude!!!! The older short lady with grey short hair has been very rude everyone I take my mentally ill sister there to get her meds. She stared and gave dirty looks to her !!!!The manager was very defensive and rude as well . You all should work in an office if you don’t care about people !!!
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7. CVS - Marion County
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· 20 reviews
336 Delaware St, Indianapolis, IN 46204
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8. CVS - Marion County
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· 40 reviews
3808 Washington St, Indianapolis, IN 46201
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Shawna Henley: Rude employees.
Diana Cooksey (Denise): Always helpful
Monica Bryant: I WENT TO GET ON THE VIVITROL SHOT AND WAS INFORMED THEY DO NOT OFFER THE VIVITROL SHOT DUE TO THE CLINIC BEING A "QUICK FIX"
Royce Sanders: Adam and Mrs judy and Mike are amazing there super friendly and the care about us there fast and very helpful they always take the time to explain our medicine and any questions we may have
Kara Schaefer: Never answers the phone, when they do they put you in hold indefinitely. Very slow service
Harlon Wilson: I walked in to hear three employees complaining about work shifts pretty loud but - significant improvement in we'll staffed pharmacy. Parking lot always very dirty! Sadly, only choice in the area for RX. CVS used to be my go to. What happened CVS?
Charles Coomer: We dive past another CVS location just to go to this one. The pharmacy staff is very nice and knowledgeable. They get things filled in a timely manner. Pharmacists are caring and patient when dealing with customers. Really appreciate this pharmacy. They do above and beyond every time we are there. Fast drive thru, fast turnaround, excellent staff. Not much you could ask for.
Ginger J: I can tell you this every store in the hood over here got some problems customer service suck cash registers don't work coupons not accepted people don't know how to do their job I'm sick of it I'm tired lines long as hell
Wayne Deutsch: Great employees
James Holder: Maybe we can learn to answer the phones. Just pulled up 2 minutes before close and can't get mu wife's medicine so she can recover from the comfort of our home. Thanks CVS for being so caring.
Thomas Baughman: Awesome pharmacy staff. They know what customer service is all about!
Brittany C: Love the Drug Store but I can not get the portal to work correctly to see my medications & refill or see if they are filled yet & no one ever answers the phone every time I call, I literally am on hold for 20-25 min then maybe someone picks up usually I end up getting hung up on which is very frustrating since I have a low functioning immune system & Its very risky/stressful when I have to leave my home(*even being vaccinated). They reakly should hire someone just to man phone calks during this time if they are this busy its nit fair to the customer or to their workers!!! I'm getting so fed up im thinking of switching to another pharmacy but I realky like the pharmacist there. Please help them /us out hire more people! Happy New Year Everyone!!!
Brandy H: Does the pharmacy know how to answer a phone? I am consistently on hold for 20+ minutes before anybody decides to check if there’s anybody on the line.
cylea jarvis: 8:22pm store closed doors locked. I was a former cvs employee and if I left early I would of lost my job!!
Casey Williamson: The amount of trash around the entire building with two literal dumpsters feet away from mounds of trash is deeply concerning.
Casino Don: I have been using CVS for 26 years and was transferred to this pharmacy on 8/1/2020 due to my store closing. I have never had any good service at this pharmacy. There is one really rude lady that won't do her job. She has changed my name in the system, called me a liar, and messed up every refill that has been done. No customer should go through this. I am transferring to a kinder CVS. They also need to clean up their mound of trash at the pickup window. Nasty place all around.
Imari Sims: This is the absolute worst CVS there is in the city. The pharmacy never ever answers the phone. They're rude. They make mistakes all the time. I just hate this pharmacy.
Bob Cesnik: I am on the "do not call" list for Indiana. CVS used my personal medical information to make a telemarketing call to my phone promoting their pharmacy. That is misuse of my personal information. They have been reported to the Attorney General. I will no longer use CVS.
Sara Friede: Absolutly awful. Have waited in line 40 minutes to get my prescription. Currently waiting over 12 minutes and I was the first person in line when they opened. They truly don't care AT ALL in the pharmacy. They won't even apologize sincerely, they say "sorry" with an attitude like it's inappropriate to say you've been waiting. Not acceptable. Corporate needs to figure this location out. It is an absolute disaster. Cars lined up waiting behind me, people getting out of their cars to physically check the window. They'll forget half your prescriptions then give them to you without 1 word in the rudest POSSIBLE way. I speculate that it's completely possible to get friendlier faster service in an actual trap house.If i changed my CVS location to the farthest store from me id still be done quicker than using this store. I will never ever ever allow my medications to come here again. Ever.
Omar Samra: They close at 8PM, Mon - Sat. Google maps says 9PM. Update your hours ffs.
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9. CVS - Marion County
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· 76 reviews
8935 East 21st St, Indianapolis, IN 46219
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Shanika Scott: Hire clerks for check out only at pharmacy ridiculous timeframe to wait on medications that are already not filled timely. Man behind me seems ill no urgency or staff to get this line down
Amy Davis-Powell: Not enough staff in the pharmacy.
Keith Garrison: Dr said go directly to get medicine and take it before anesthesia wore off. Order not ready and "we close at 7"....seems like malpractice to me
Aley Underwood: Absolutely terrible. Adding 1 star only because you cannot submit with 0 stars. We called as soon as the pharmacy opened to check on a prescription needed and they said that it was to be available by 11AM. We double checked that they would have it by 11AM and they said yes. I get here at 11:25 and they said it will be an hour. ABSOLUTELY NOT. I said my MIL has already missed doses and was told it would be ready BY 11!! Then they said they could have it ready in 30mins, funny that after calling them out that all of a sudden they reduced the wait time by 30mins. They claimed the issue to be short staffed and having to wait on a timed safe. But, if the meds were to be ready by 11AM then they would have already had the safe ready and gotten the medicine. Absolutely ridiculous customer service especially when people actually NEED medicine!!!! If you can avoid this place, absolutely do so.
Todd Bell: This place is a dump run by trash if you work for a living and pay out of pocket for goods this just not the place!
Nicole Highbaugh: The drive thru is hardly ever open. The pharmacy takes days too fill scripts called in by your Dr. Or same day E.R scripts. I went on a Thursday @ 9:15pm and the store was closed with no explanation. The store is never tidy and organized. Always out of stock,with it seems like everything your looking for. The staff follow you around😡
Darrin Scott: If I could give a negative rating I would certainly do so. To start, this store is filthy dirty.I visited this store to purchase an Omron, series 5 blood pressure monitor which showed available at this store on the CVS app.The girls at the pharmacy are rude and perhaps a bit racist. They definitely had no interest in helping me. I was rudely told that they didn't have the monitor. I then combed the store and found two of them under glass and lock on aisle 16. When I informed the same girl that they did have them and asked if she could unlock the case so I could purchase the monitor I was sent to the front cashier. No time for me! The front cashier retrieved the item and I made the purchase.I'll never step foot in this store again.
Manny Ramos: Y'all need to update your hours on Google. They're not accurate.
Bryce Davis: This place sells poison. Cure yourself with nature like the Lord intended.
Miranda Kaminski: I use the pharmacy here for myself and my son's meds. I always go inside and there has always been a line but it goes pretty quickly. I have had good experience with the pharmacy techs being kind and doing their best to keep it moving.
La'Taurus Harrison: They have improved tremendously as far as prescription service.
Patrick Goolsby: Pharmacy is a joke. Never have my prescriptions ready even days after requesting. Switching to a different one.
nevada mangrum: I advise switching to Walgreens. Cvs never have rx ready. How a doctor call in rx 24 hrs ago and its still not ready. Horrible!
JustFollow Kenya (Mswhatleysworld): The store closes at 10pm. They have great customer service. The store is clean and well stocked. The prices are slightly higher than other stores on items that are not on sale. They give you coupons that help lower the prices.
Frankie Ryle: Ungodly phone hold times and the staff act like helping customers, which is their job, is a burden.
Char Halfnur: I needed my medication today...Maps says Pharmacy closes at 8. They were closed at 7. I even called to ask if they could have my med ready a day early because I needed it today. I have to call off work tomorrow now. At least they could have sent an email or something
Jackie Brown: I received my prescription very promptly. They are making an effort. Big improvement on time!
Lucid The Dreamwaker: Had to go pick up meds from dentals office,pharmacy insist they have no medication for me for days,while the dentist assure they sent it,had to send to another location,stay far away!
Barbara Gnagy: Every trip to this pharmacy is frustrating. I wouldn’t keep coming, but this is my elderly father’s pharmacy, and it‘s where he‘s used to coming. I came to pick up meds for him and the Rx had mysteriously been switched to “on hold” status. After consultation with the pharmacist, I was told the meds could be ready in 1 hour. While waiting, almost every other customer is being told their Rx is on hold and it won’t be ready for an hour.
Jamean Graves: This is by far the worst location in the world. Close them down.
K: Only giving this 1 star, because y'all in corporate need to pay your staff better and stop trying to micromanage every single aspect of pharmacy. Y'all in corporate world have NO IDEA about anything to do with healthcare or pharmacy. Your greed will only cost you in the end. Solidarity to the pharmacy staff who are doing the best they can with the scraps you give them. I hope they move on to better jobs.
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10. CVS - Marion County
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· 39 reviews
5925 E 71st St, Indianapolis, IN 46220
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SharnyJ Johnson: This pharmacy customer service at the 71st and Binford location,leaves much to be desired. It SUCKS! I was given incorrect information about my prescription twice. After being told to come in to pickup, I was told my prescription was not available for the same incorrect reasons. I explained to them what I had been told and the reason then changed to, they gave the meds to a customer who had been waiting since Friday. I have been waiting since Friday. I was given the phone number to a different location and directed to call them for assistance. Wow, how unprofessional. They wouldn't call on my behalf after srewing up. Good customer service is a lost art!
Katelyn Webster: I went to this location for a Covid test. I took the test, but was marked as a "no show" for my appointment. As a result, my test results were lost. I had to get another test elsewhere.
Jennifer Culhan: Okay, so I was reminded again last night why I continue to give this CVS 5 stars. I was fumbling with my coupons trying to make the most of my $ and Doug, the manager, was so so so helpful and patient. He truly could not have been more wonderful in how he helped me and worked with my order. Doug is the reason I will continue to patron this location. Great job!!
Carol Stemmler: This is hands down the most incompetent pharmacy and the female pharmacist on duty today is beyond incompetent! Customer service is in the trash.
Kortni Stout: I have gone to the pharmacy for 10 years. Over the past few months they have messed up everything. They put my medicine on hold, tell me they are the same thing. Well, people my Dr called it in so you do what they say. Now I have to go fight with them to put my inhaler back to active bc some reason they changed it to inactive. I am not happy with them. After 10 years I'm changing places.
Star Shines: The store in general is clean and stocked. The pharmacy always makes you wait forever.
Jorge M: Fui por mi receta y me atendieron muy bien ay una señora muy amable que se tomó el tiempo de ayudarme a buscar lo que necesitaba
Marcia: The pharmacy department is ran very poorly. Inefficient and rude when they are asked to do their job.
тнє drєαmíηg σηє: It's been very difficult for me to get my prescriptions here. When I went to pick them up the drive through was closed and I don't walk well enough to go inside for them. CVS doesn't answer their phones either. I've since moved my scripts to another pharmacy that isn't having these issues.
MASTOOR HUQAIS: Today I met a wonderful woman in this place with a very nice young man. Well, they are kind and love to help others. Thank you with all my heart
T Lane: While the clinic seems effective, the pharmacy here is completely unresponsive by phone. The wait times can be an hour long commercial.
Chris Bowen: The pharmacist at this location always takes extra time to help people get the information that they need, both the medical questions and how much the prescriptions will cost with the different insurance cards and discount cards that are out there.This is the most efficient pharmacy I've worked with in Indianapolis
Jacob Reinking: Was charged double for a visit that I received from the Minute clinic. Will not be going back to CVS.
Kelly Bohnenkamp: Aside from being a very well kept CVS, the staff at both the minute clinic, and the pharmacy are very nice. I will continue going to this minute clinic instead of other urgent care options because of the nurse practitioner and RN that work here. They were so so friendly and knowledgeable.
Matthew Reifsteck: My 3-year old tested positive for influenza. Doctor called in a prescription for an anti-viral at 10:00 A.M. For this particular medicine to be effective it must be given within 48 hours of onset of symptoms.Waited all day to get a notification that the prescription was ready for pickup, and no one would answer the phone when I called. Knowing they were closing I finally went at 5:50, gates were down, and I was told "they were way behind, so they were closing early" (how does that make sense)? Would not help me or talk to me.As a result of this, my son will simply not get the medicine he needs. It will be too late tomorrow. I understand staffing is short, but if thats the case why would you accept a time sensitive prescription? Just inexcusable.
Ally Bright: Great CVS! I did their covid rapid test in the parking lot and it was so fast and easy! I even showed up early with no issue. They were great at communicating and making the whole thing go very smoothly. The store is also great and clean and fast, too! I am so grateful to be tested and vaccinated by CVS!
Katherine Heger: Pharmacy unhelpful after cancelling my appointment, blamed me for not knowing AFTER I got text to check in. I know staffing is bad, but…this was horrible. Listen to the 1 star reviews on pharmacy. Know when the pharmacy canceled my appointment? long after I left. In other words, they blamed me for their failure.
J Bland: Went to the pharmacy as I was standing in line I saw a pharmacist screaming at a customer, when I got to the counter I saw her name tag,it said Shirley,we were all so surprised she was rude and very unprofessional, I know that times have changed but I felt so sorry for that customer she was a senior
Peter Simpson: Hold times on the phone are way to long for the pharmacy. I can't drive and I just wanna get my SSRI script filled. I've been on hold for 1 hour and 32 minutes and I bet I'll be on hold untill 6 when they close. Garbage.
Luke Busald: This pharmacy in the past has been very reliable. But as of recently it has been slow. If you are going to get a prescription from here just make sure you don’t go during lunchtime .
Paige Shipley: Have been trying to pick up a prescription for 3 days. The pharmacy is never open!
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11. CVS - Marion County
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· 26 reviews
6290 N College Ave, Indianapolis, IN 46220
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12. CVS - Marion County
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· 54 reviews
8970 S Meridian St, Indianapolis, IN 46217
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13. CVS - Marion County
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· 39 reviews
2330 E 46th St, Indianapolis, IN 46205
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14. CVS - Marion County
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· 25 reviews
5110 E 38th St, Indianapolis, IN 46218
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15. CVS - Marion County
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· 44 reviews
2975 Lafayette Rd, Indianapolis, IN 46222
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16. CVS - Marion County
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· 21 reviews
3350 N High School Rd, Indianapolis, IN 46224
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17. CVS - Marion County
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· 35 reviews
1530 Shadeland Ave, Indianapolis, IN 46219
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18. CVS - Marion County
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· 92 reviews
2215 Shelby St, Indianapolis, IN 46203
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19. CVS - Lawrence
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· 20 reviews
9805 Geist Crossing Dr, Indianapolis, IN 46256
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20. CVS - Marion County
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· 38 reviews
1616 E 86th St, Indianapolis, IN 46240
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