Best Fire Alarms Indianapolis Near Me

Gary W. Turner: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

Craig Bardach: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThey provide us with fire and security protection at a very fair price…they are great to work with - we have a terrific partner in Koorsen!

WG Courts: Positive:ResponsivenessThey were very quick to come out and inspect our equipment.

Jodi Stone: Positive:Professionalism,PunctualityGreat experience! Friendly staff (Rick Livingstone) Came to my office to check the equipment. Very efficient!

Teri Dougherty: Koorsen comes to our place of business every year to examine the fire extinguishers. They are always professional and friendly!

Karen Forajter: Koorsen meets the highest standards in Customer Service. They are quick to answer a call, schedule an appointment and to get your issue resolved.

Joseph Kartholl: Koorsen performed our annual fire alarm and smoke detector test, and they also provide our venue with fire extinguishers. Koorsen has always been professional and on-time. We are thrilled to use Koorsen for our fire safety needs.

Pawel David: We've worked with Koorsen for years and they have always done a great job. Anthony Jones, Chad Alfred, Angelique Wilson, and numerous other Koorsen peeps are always a pleasure to work with.

Conley Hoover: I've been working with Koorsen for multiple years and they have always been knowledgeable, helpful, on time with schedule and detail oriented each time I have worked with them. They are a great company to work with.

Libby Smith: Always very professional and thorough

Steve Porter: Always prompt and here when they say they will be and do a GREAT JOB!!

L D: Terribly unorganized and unreliable company.

Terry Borgan: 👍

Brian Rupert: Great company to work for and to do great business with.

Five Star: Their manager was very disrespectful after 1 of the employees almost got into 2 accidents out on the road and the manager was completely fine with all the risk his worker took while pedestrians and non workers were in danger, I suggest finding a better security company Koorsen is full of it and no money should be spent with a company that doesn’t care about their community ever.

d ford: I live in a building that uses Koorsen. We've had some problems with the system that resulted in it going off for hours at a time, days in a row. They eventually fixed it. hard to tell if management company (KMC) or Koorsen bears brunt of blame. But Koorsen did reach out to me after I left a negative review and was responsive, which I very much appreciate.

Sheryl Qualkenbush: The reason why my Assisted Living Community keeps using Koorsen is because of their employees! Their caring attitude, extensive knowledge, professionalism, attention to detail, and efficiency are second to none. I would recommend Koorsen to anyone who is looking for FIre and Security needs. They are such an outstanding company to do business with!

linda kilgore: I work for a non-profit daycare and we've had Koorsen for a long time. We had to change our codes, so we called someone out to help us. He had problems getting a code to be accepted so he spent hours at our place and finally got one code in - result - a $1000 bill.....we are a non-profit, his time spent was not our fault their system would not cooperate. We had another issue with the power going out, we hadn't see the hidden cord come undone. He showed up for 5 minutes, plugged it in, billed us $800. This is horrible business, they should be very ashamed of themselves.Disgruntled Customer in London, Ohio

Odai Alzeer: Happy with the service

Jeffrey Dalstrom: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueNelson alarm was fantastic! We needed 8 security cameras (4 indoor, 4 outdoor) at our business. The work they did was fast, affordable, and even better than we expected! Their crew was great to work with too. I highly recommend their services.

Kendra Hutchinson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI love everything about Nelson alarms. Mark was out today, outstanding work and wonderful customer service.

Ben Frame: Positive:Professionalism

Amanda Crislip: Nelson alarm does a great job for our home security.

louise lingner: Positive:Professionalism,Punctuality,Responsiveness

Donna Watzke: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueExcellent service from Mark. He called ahead of time, explained what he was doing, and made sure we knew how to operate our updated system.

Adam Guzowski: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueAlways a good experience when I need their help!

Tim Flint: Positive:Professionalism,ResponsivenessAmazing security company.

R Perkins: Positive:Professionalism,Punctuality,Quality,Value

Sandi Smith: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueMitch was very professional and knew is product very well. He was patient with me and explained things so I could understand them.

Lucy Smith: Positive:Professionalism,Quality,Responsiveness,Value

Ward Rehkopf: Positive:Professionalism,Punctuality,Quality,ResponsivenessGreat organization - very professional, helpful and quick

Patricia Mendez: Positive:Professionalism,Quality,ResponsivenessThis is a great company. I have used their services for almost 10 years. Their after-hours tech, Tristan, was extremely helpful walking me through an issue due to a low battery. And there was the courteous follow-up on Monday to make sure I was happy with the service,

Francette Calvin: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueWhat a kind , patient and professional tech!

Barbra Coots: Positive:Professionalism,Punctuality,Quality

Safeway Foods: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueInstallers showed up on time both days. They had a schedule and stuck to it for 2 days until the job was done. Very organized and did a great job for us. Will use them again for future projects.

Jack Connors: Positive:Professionalism,Punctuality,Quality,Responsiveness

Jenny Schmitz: Positive:Professionalism,Punctuality,ResponsivenessCourteous and professional. Nelson Alarm has always been top notch.

Libertad Properties: Positive:Professionalism,Punctuality,ResponsivenessKirk is amazing! I reached out to two other companies before reaching out to OnGuard. The other two companies never even sent me a quote. Kirk was able to get one to me the same day!!

Bennet Ackerman: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery professional, great service, show up on time wonderful company to work with. Very thorough in explaining how everything works. Best of all great pricingServices:Installation,Security cameras

FireHouse Band coreysanders4522@hotmail.com: Critical:Professionalism,QualityThis company is horrible, poor management unprofessional the worst I have ever delt with. I wish I had went with a higher quality company.Services:Installation,Security cameras

Rob Bray: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueOnGuard was able to reuse our home's wiring and sensors to replace a 20-year-old system. Kirk, the owner, returned my evening call the same day to discuss options. The service team was responsive and pleasant to work with. Highly satisfied.Service:Installation

Denise Riegle: Quick customer service response and professional service tech.

Adam Stevenson: Positive:QualityGreat company led by great leadership! Knowing the character of the owner, I can attest that the work will be done well, the process will be clearly communicated, and the whole project completed with integrity!

Joel Wesley: Service:InstallationPositive:Responsiveness

Randy Smith: Service:InstallationPositive:Professionalism,Quality,Responsiveness

Joe Kasenchak: Positive:ProfessionalismOnGuard Security Solutions was super responsive to our Security Needs. 5 Stars are not enough.............I would have given them 10 Stars if that was an option. Great Job Guys!!Services:Installation,Security cameras

Jackie Hurst: Positive:Professionalism,QualityNew mouse. Review of equipment. Great job.Service:Installation

Steven Ramos: Positive:Professionalism,Punctuality,QualitySend the bill snail mail to the school. It will get paid faster. I get hundreds of email every day. It has a high likelihood of getting lost.Services:Installation,Security cameras

James Perillo: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueQuality work, excellent service and professional installers. I would highly recommend OnGuard Security Solutions.Service:Installation

Pastor Todd Falk: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueAwesome service! Fishers Baptist Church and Christian Academy have used OnGuard Security Solutions many times and are completely satisfied with their work. That is why we continue to use them for all of our security needs.Services:Installation,Security cameras

Galaxy's Collide: Service:InstallationPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Andrew Lecklitner: If I could give more than 5 stars I would do it without any hesitation. We had Onguard come and install some security cameras around our home and the entire process from our initial meeting with Kirk and up to the installation day could not have gone any smoother. In our meeting with Kirk, we did a walk around the property. He listened to what we were looking for and wanting to accomplish. he clearly explained what all of our options were and went over the different types of equipment that they offered and what their capabilities were. He took his time and didn't leave until all of my questions had been answered. There were no high pressure sales tactics involved, the system I ended up buying was the perfect fit for my size home and seems to be a very good quality product. Brandon and Alex, our installers were AWESOME! I can't say enough good things about these guys. On time, professional, knowledgeable, very friendly...Onguard is lucky to have them. The cameras look great on my house, barely noticeable. Once the install was complete, Brandon made sure the system was configured to my liking, we setup the mobile app on my phone and he walked me thru the various settings and options my system has to offerer answering all my questions as they popped up. Just a great experience all around. Thanks guys, I really appreciate all your hard work!-- The Lecklitners--

Alan Ariel: Positive:Professionalism,Quality,Responsiveness,ValueAssisted with new cameras and cabling for a renovation project, profession job done, even assisted with some things that weren't on the quote!Services:Installation,Security cameras

Calvin Turner: Services:Installation,Security camerasPositive:Professionalism,Punctuality,Quality,Responsiveness,Value

Steve Presson: Our home alarm company went out of business. We needed a new company, with Alarm.com, who could provide our security. OnGuard is locally owned and operated. They updated our system (it wasn't cheap, but the cost was well within market price) and took over the monitoring. The installer, Dakota, was prompt, polite, and professional. He took his time to make sure everything worked and explained the system upgrades to us, but he also didn't waste time. We are very pleased to be back with full Alarm.com service.Service:Installation

John Thompson: I cannot rate ADT since I have never used their service.I moved to a new house so I was told I canreceive ADT for free and now I receive letters from ADT.I read that the cancellation process is very difficult and I just went through that with another security provider.I have purchased a security system from another company.

Gregory Dunbar: I've had ADT for two years and the video camera is so slow that by the time I get the text from the camera the delivery is dropped off on my porch and the person is already by back in his truck. I called and they said they would send me a new camera, then they didn't and the battery was dead and beeping for two weeks until they sent a replacement. I told customer service about this and they said that they system was still working good enough for you to pay full price. Shanta (customer service) was very rude on the phone. I would not recommend this company. Use comcast instead.

Ken Hamilton: trying to cancel service. made 4 different calls greeted with wait time fro 8 minutes or more, all I want to do is cancel- Email wrong address, ....frustrated

Esteban Flores: I run a business with three locations and have ADT at all three. At first everything seems to be great they are timely with visiting you and PROMISING the best security. Truth is their systems are faulty very often! Then you have to waste time contacting them which all of a sudden is very hard! Then you'll need to request a tech which was always 3+ weeks out! My system that isn't working and is suppose to help protect my business and you're telling me three weeks when you'd come over night to sell me the system.Service is very very bad after they make you sign a contract. If you continue with ADT good luck they don't treat you well.

Jesse Walker: Terrible . Please find security elsewhere . I'm begging you .

IRIDICLES ROMINIUS: This company is a total scam. The run under the guise of being ADT. They lure you in with cheap starter packages that don't keep you safe then push to upsell you. They will push thousands of dollars worth if equipment that competitors sell for much cheaper.Alarm technology is so advanced that it is easy to install yourself. Don't fall for their propaganda.

M M: *please read if you're considering ADTI went on ADT's website to request a bid for home security. Defenders was the ADT Premier Authorized Dealer selected to come to our house. Once we received the quote, which was over $4,600 in equipment, I noticed ADT required a 2-year contract. I told the installer no thanks, as we only had a one-year lease on our rental. I was then told that that wouldn't be a problem, because when we move they'd come uninstall and reinstall all equipment in our new home.After calling ADT several times, and being told ADT would not honor any "special deals" being offered by one of their dealers, I emailed the CEO, Jim DeVries. A supervisor on the customer service team responded within 30 minutes saying the exact same thing - ADT will not honor false promises made by by one of their authorized representatives.I then found out ADT acquired Defenders LLC. How does ADT acquire a company and not honor or inherit all guarantees made to previouscustomers? To say this is unethical would be kind. Stay away from ADT and go with another company. They just stole $4,600 and left me with unusable equipment.

Onya Jones: Charged almost $500 fee TWICE in two months! On the phone now with the REAL ADT and they do not see these charges on my account. I'm gettin my money back! #urcancelled #fired

K Campbell: Read the reviews before you consider adt, you will be glad you did. I wish I had. Providing customer service is nonexistent. The majority of the representatives are inexperienced, rude, no product knowledge, and lack empowerment to make a decision. The billing department is equally dysfunctional. The company is all about the bottom line not customer service. This company will eventually realize the importance of customers. Move on to a another provider You’ll be glad you did. Beware!

bruce pringle: I give this company one star only because you can't give it no stars and still post a review!!! Saw a brochure that advertised a price of 27.99 for a 2 year contract with a free security system; installation for $99 plus tax; and a free $100 VISA gift card. I called ADT and explained that I had an old system and wanted to upgrade to a system that would provide me door and window breakage coverage. The representative took my order. The next day, a technician arrived to install the system. He told me that the offer only applied to to a basic system of an alarm box, door alarms, and a few window alarms, and that based on what I wanted, it was going to cost $56 per month. Of course the representative on the telephone never explained this to me, even though I explained exactly what type of system I wanted. After an hour of the technician trying to upsell me and negotiations similar to what you might expect when buying a used care, he finally agreed to $36 per month for the system I wanted. He then proceeded to remove the old alarm box and install the system I had asked for.Within a day or two after the installation, I realized that my telephone land line was not working. I called my telephone provider and they sent a representative. He checked the entire telephone system and told me that there was a short caused by improper removal of the old alarm box and that he could not fix it because the problem was in back of the newly installed box which he could not remove. I then called ADT and explained in detail the problem caused by ADT's removal of the old box and installation of their new one. The representative arranged for a technician to arrive the next day to fix the problem.The next day, the technician arrived and I explained the problem. He said he didn't know anything about phone lines and couldn't fix the problem that ADT had created, despite the fact that the problem had been fully explained on the telephone to ADT the day before. He tried to tell me that the problem was not caused by the alarm installation, despite the fact that no one had touched anything to do with the phone system except the ADT installer and my telephone service provider had specifically traced the problem to the removal of the old box by ADT.I called ADT again and explained what had happened. The representative stated that ADT would find a fix for the problem and notifying me of how they were going to proceed within 24 hours. It's now been over 48 hours and nothing from ADT.About an hour after calling ADT, I received an e-mail with an invoice that indicated I would be charged $25 for the service call. I was never told that there would be a service charge to fix damage caused by ADT's own installation of the new system and, of course, the technician on the service call refused to try and fix the problem which ADT had created. I had to make yet another call to ADT to have the $25 dollar charge removed. Also, the service call technician filled out a work acknowledgement and check the box indicating that I had approved it. I had never approved anything, and never authorized the technician to fill out any acknowledgement on my behalf.By the way, I also never got the email with the coupon for the $100 VISA card that was part of the offer.As of now, I have no telephone service in my house, thanks to ADT, and no word from ADT if or when they might fix the problem created by their own installer.

Kristina Matney: Installed in March 2020.I was told my equipment would move with me. Now I'm being told by ADT that Defender's lied and I have to buy all new equipment for my move.So who's being the deceitful one here?

Atiya Smith: I have to add to this low rating and I wasn't even a customer. My credit report was pulled by this agency without my permission in 2019. I diligently corresponded with the company directly and through the Better Business Bureau to get the erroneous inquiry removed from my report. I received empty promises from their customer loyalty department after 8-10 correspondences via phone, email and the BBB. Till this day in 2021 there is still no resolve to removing the erroneous inquiry. I will always remember this agency not because of a positive experience, but a negative experience I didn't even solicit.

gloria tennant: They could not install the door bell camera. Promised a $100.00 gift card and now they are backing out because I did not spend enough money. $690.00 spent plus $53.00 month. They do not tell the truth. Unhappy with them.

Ramesh Mudi: I recently got ADT security equipment installed by this company. My entire experience of contacting this company as a first time buyer, obtaining a quote on the phone, agreeing to a contract and getting equipment installed have convinced me this is a 'shady' operation. What baffles me is why this company is engaging in questionable business practices when they have everything going in their favor. The name ADT is well known and they are in business for many years. That's how I ended up calling them in the first place for my needs. In fact, the name ADT was so reassuring that I did not even think of doing comparison shopping. With such brand recognition, I wonder why would they even have to resort to dubious business practices.I filled up the quote request form on ADT Security Services website. I had hardly hit 'SEND' button when I received the prompt call back. The guy that answered sounded like a typical snake oil salesman. Even before I started asking questions, he started saying "I qualify for hundreds of dollars in equipment credit" and when I said I want to move forward, he said as per their protocol, he has to have his "Manager" come on the line to discuss the contract further. The "Manager" guy started offering even more "free equipment credit" which simply did not make any sense to me. Not until the technician was at my house to do the install next day. They charged a fee of $107.54 to my credit card which I realize now is a 'sham' fee. They said it is to guarantee the technician come in to my house and explain the terms of the contract, They said this is 'refundable' if I decide after the technician comes in that I do not need the service. They said I qualify for a $100 Visa Gift Card which I now presume is a way for them to refund this 'sham' fee! When the technician who walked into my house and started listing the equipment cost running to an amount in excess of $1500, I was flabbergasted! I asked him what about the credit for the hundreds of dollars the sales guys offered me on the phone call. He blissfully acknowledged he had no knowledge of what credits were agreed upon and that's an issue I needed to sort out with the sales guys! I wanted to thrash it out right on the spot with the sales guys who had signed me up when the technician was sitting in front of me. It is when I couldn't get the same sales people on the phone (who had talked to me just a day earlier that I realized this was a 'shady' company I was dealing with. The salesman had audaciously indicated a 800 number to me which he must have been fully aware can never be used to reach him! Once again, my question is why all these games when they could've been straightforward with all charges and fees and I would have still signed up.All I can say to prospective buyers is "Caveat Emptor"!

Jacob Stouder: Keep getting spam emails about installations and package offers. Not even ADT, but Defenders. Everything from the emails to the website are misleading, and I want nothing to do with them.

Dave Burner: This organization is terrible and impossible to communicate to. They want a hard and fast sell and escape. Our home is large and requires an extensive security system. They would not listen to my description until an agent visited. Then asked for a substantial up front payment ($4,200), spent days attempting an install and finally left with all of the equipment. Payment to be refunded to me immediately. Six weeks later, three lengthy phone calls on hold and promises to "expedite", no return of the money. Today promised to expedite (again) -- ten business days! Everything referred to an unknown "manager". Stay away from this place. It's not the ADT that I knew well years ago.

Peter Malouf: biggest scam ever.Take advantage of college students and pressure them to sign contracts and for thousands of dollars of equipment. This should be deceptive trade practices. Just search ADT defender scam and see the thousands of bbb complaints.

Allison Brown: They will come to your house and waste your time. I called and was quoted one price for a set amount of protection and when they showed up to install it, they wanted 600 dollars more than what customer service stated. The manager (that came on site) laughed in my face even after calling to confirm that the price I was stating was what I was quoted. This was the worst experience I’ve had with a security company. Atleast Xfinity half way knew what they were doing, this company does not.

sarah nikkhah: I talked to Cris Steven today on a phonecall! It was one of the worst experiences I’ve ever had on a phone call. I cannot believe I was talking to a manager!!! I had the worst customer service ever!!!! By that I mean ever!!!! When they called me the morning they were nice and polite and clearly said you have to make a totally refundable payment and a technician will come and let you know what are your different options and you can make the decision whether to go with the service or not. When the technician Mike (who was very professional and this review has nothing to do with him) provided information we decided to explore more options before choosing the service and he said we will lose the deal and we said we understand but we don’t want to make the decision now. He provided discounts but considering the options the point was not discounts but was that we did not want to sign a 3 year contract without exploring more options and we did not want to make a decision under pressure. I apologized and told technician that we want to explore options and don’t want to make a decision now even though we may lose the deal. He called Cris his manager and Cris kept on putting us under pressure of ordering the service by asking many questions one after another and he was unfortunately not listening to me that my point was i needed time to make a decision and i needed to explore options before signing a 3 yr contract. Technician was there and could see that I did not say anything wrong i did not increase my voice or speak with a bad tone I just told him that I don’t want to make a decision on buying the service now and that was when he increased his voice, changed his tone and started saying that “I don’t want a customer like you I don’t want a customer who waste my time and my technician time” and he continued his inappropriate speech. I mean I could say yes ask him install all devices and cancel three days after installation and get my money back but I actually didn’t want to waste the technician time and my own time to install the devices and then change my mind. I wanted to make a wise decision even if that meant I lose what they called ‘one day deal’ . But seems like all Cris wanted was me signing a 3yr contract as soon as possible!! If you know you provide the best offer why do you put the customer under pressure they will choose you at the end!!! And as a customer I think I have the right to say No!!! Right?! And I have the right not to provide multiple reasons for not choosing the service!!! Right? He was talking about his time and his technician time as if he is the only one who has time! As if it’s not his job! As if the customer does not have time and as if I did not tell them from start that I don’t want the service and as if I was the one who insisted and kept coming with a new option and asking questions. as if could not put that time on finishing my work and my family could not have quality time watching a good movie instead of waiting for the technician calling him again and again and providing us different options. As if at the time of covid it’s easy to let someone come into our home. I mean the technician was great and he followed all the guidlines and the risk was two ways but we don’t risk our health, time, money and mental well-being to hear I don’t want you as my customer at the end of the day!!!! Maybe Cris had a bad day or whatever but what he did really ruined our day and Im sorry that tehnician had to be part of that and apologize for his supervisors inappropriate behavior!Im glad I can express my concern publicly and show how his behavior hurted me and my family... there are parts of his talk that I could not include here!!!Im just so glad it happened now than later!!!

Tiara Stephens: 1st tech came out took over 8 hours to install, provided me with too much equipment, attempted to cancel, a new tech came. Explained that I indeed was provided toooo much equipment, dialed back my services. Informed me that I would be receiving a refund/credit of $90 this was in July. Now we are in September and see nothing on my account the ADT representative see nothing on her end as well. Then I notice I was billed twice for services. One transaction for my monthly bill and another random transaction for who knows what. I contacted ADT billing and they do not see the random transaction. Informed me that Defenders will need to be contacted for my credit and this random charge. Called Defenders and was routed back to ADT call center. I had problems with them since the day I got them installed.