Best Holiday Inn Express Hotels Indianapolis Near Me

SNI: First of all the majority of staff are very friendly and helpful. The problems that we faced were with the maid opening the door with a do not disturb sign on the door and waking us up and was very rude. Asked if we were checking out and I told her that we have a late checkout and she goes to the room right next door and was being very loud and banging and the adjoining door between rooms and I finally said something to her about being loud and she didn’t even acknowledge me so I told her that she was rude. Tania was her name and the first day we were there she was vacuuming the hall and banging vacuum off the wall so loud in the hall and I just ignored it . The pool had so much chemicals in it that it was burning everyone’s eyes and you couldn’t even breathe in there. Not only the pool but the jacuzzi as well. I liked the majority of the staff and the location of hotel was awesome being right across the street from Lucas oil stadium. This is my story and I’m sticking to it. Last thing is the beds are so hard and very uncomfortable to point of like sleeping on the floor hard , that’s what the mattress felt like. So if you want to be uncomfortable while you sleep then go ahead and waste your money and let your family inhale the deadly chemicals in the pool and jacuzzi area. thanks for sharing

Sue Calabrese: Wonderful accommodations & customer service!Safety: Great locks security guards...plenty of staff aroundFood & drinks: Delicious breakfast spread

Shuying Sha: Room is big and clean, but the window does not stop around from the highway at all.Rooms: 4/5|Service: 4/5|Location: 5/5 …More

DiamondJosh1: dirty rooms! rooms smell badRooms: 2/5|Service: 2/5|Location: 2/5 …More

Rachael Carroll: What a great experience. My husband had to call the front desk one time to complain about a family above us stomping and screaming so loud it sounded like they were coming through the floor. The man at the front desk immediately went up and took care of it; it was never an issue again. The staff was so kind and the breakfast was better than at any other hotel that we have stayed at. Will definitely be coming back when we are in the area.

Stacy: Can you leave no stars? Live bed bug on the bed spread in one room, dead bed bug in another, 3rd room urine stains on mattress right below the sheet. We immediately left after that.Hotel refuses to refund, staff at hotel told IHG that an inspector was out to investigate at 10:30 pm on Saturday evening. (Really?!?!) IHG will not investigate further.

James West: Had to listen to what sounded like the ceiling crashing in from kids upstairs running jumping screaming on the floor above us. There was also a dog in a couple of rooms down that barked all day and all night. They hardly had anything for breakfast as supposed food co. Was on strike. Probably the worst place I have ever stayed in my life.

Miguel Alvarado: Very clean hotel. Very nice staff. Not far from downtown.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Taylor Redmond: had a lovely time, accommodations were nice. people were nice. the breakfast was a little lacking but it was complimentary! not bad for downtown indiana!Rooms: 5/5|Service: 5/5|Location: 3/5Hotel highlights Luxury, Kid-friendly, High-tech …More

Sarah Juerjens Bland: We stayed here due to the location- near many restaurants and the Children’s Museum of Indianapolis. The location is the only reason for any stars.Avoid IHG and stay at Hilton Hotels!1. Reserved 1 night to stay. After speaking with friends we were traveling with, we decided to add on another night. I called the ihg reservation line as provided in the email to add Friday night to ensure it would be booked in the same room.2. I go to digitally check in and notice my room isn’t what I reserved. Called the front desk and was told I have a different room reserved each night plus the hotel is overbooked so we would have to stay in a smaller room on Friday, check out at 11am on Sat, and wait to check in at 3pm on Sat. I called the reservation line to see if they could fix their mistake. They informed me this was all they could do, but we could leave any items needed at the front desk while we were out and stay in the lobby as long as we needed.2. Since the wrong room was booked by reservations, our room was smaller than expected for our family. We ate pizza with our friends in the lobby since we didn’t have room in our room. Our kids made a mess so we offered to clean it up. Instead of the front desk cleaning the area or asking cleaning staff to do so, they gave us some napkins and a broom to clean it up ourselves. No offer to help us and no disinfecting solution for the tables we ate at.3. On Saturday we checked out before 11am and asked to keep our things at the front desk. We were told there was no available refrigerator to keep any items that needed to remain cold, so we had to throw those out and use a cooler in our car for our child’s medication. We asked to be notified if early check in was available and were told there wasn’t an early check in list but the hotel could call if that was available.4. We took our kids to the Children’s Museum. Everyone was getting tired and our little ones needed naps badly. I still had no call from the hotel for early check in availability so I assumed that wasn’t an option. We decided to cut our trip short and go home. I called guest relations and informed them of our experiences. I asked if I cancelled now if I could please not be charged as we would have stayed had we a place to crash right now if reservations hadn’t booked us incorrectly. They said they called the hotel while I was on hold and I could not cancel my room without being charged the full amount, but the general manager of the hotel could call me in 48 hours.4. We took our kids bowling to try to pass more time before we could check in. We decided if we had to pay for the room for the night then we should tough it out and use it. As we are paying our check, I receive a phone call from the hotel front desk. The woman asked if we were still staying the night. I told her that I called guest relations and was told we would still be charged in full if we cancelled tonight so we were trying to pass time until we could check in at 3pm (it was 3:30pm at the time). The woman said she would cancel our room and we would not be charged for this night. I said with everything that’s happened I want a confirmation email showing this in writing. She said she would send it and I have yet to receive that or the refund that is supposedly being given for Saturday night.We stayed at Hampton Inn our last stay, near the Colts stadium, and it was wonderful. I highly recommend avoiding IHG hotels and staying at Hilton hotels!

ETHAN SMARTINI: Rooms were very clean and pretty roomy in my opinion. Bathroom was small and it felt smaller considering the door opened into it and not outside of it, but it gets the job done! We asked them to fix one of the TVs two days in a row but it never got fixed, that's my only negative. Everything was good!Rooms: 5/5|Service: 4/5|Location: 5/5 …More

Kenneth House: VERY Friendly AND Professional staff. Clean and Comfy rooms .....Great place to stay.Rooms: Clean and Spacious roomsSafety: Felt secure and safe here.

Guy Skrobul: We have stayed here many times since 2020. We have always had great stays! The staff are helpful, friendly, and courteous! We will certainly be back!Safety: We always feel very safe here!Food & drinks: The continental breakfast is always fantastic!

Craig Nance: Service was poor. Don’t recommend it

Leonard Zakoor: Super cool attendant. We checked in really late in the evening and he was more than accommodating!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More

Dé Soares: Very polite staff, perfect breakfast, everything very clean and smells great!!! I would stay there 1000 more times!

Cynthia Varela: Near Indianapolis downtown. There are other businesses within walking distance, such as Starbucks, Gatsby pub and grill, Jimmy Jhons, Jack's donuts, and Hot Box pizza.The breakfast included is OK.When I came back the second day, the bed wasn't made even though the cleaning was done.I couldn't use the indoor pool.I saw a guest with a small dog, and that made me think they are pet friendly but not sure though.The rooms have a microwave and a small fridge. Wide TV cable options including Disney Channel.A good option for a short staying.Rooms: During the night I stayed, the bed wasn't made.Nearby activities: Near Indianapolis downtown

Jackey Lee: Nice decoration, but terrible service

brianna adams: Worst experience I've ever had. We came to celebrate my daughter's birthday with two families. We picked this place because of the pool and hot tub. It was 60° in the pool room and the water was freezing. When we asked management about it they told us it was 85°. The hot tub is broke but instead of owning up to it, management told us "it was a liability to make it warmer". The kids got in the pool and, within 30 minutes, had blue lips. I pulled them out, and they were all shivering. When another family complained about cold water, the front desk asked them if they wanted some ice for it. Our room smelled like mold and was falling apart. The supervisor was aware of several families being upset and decided to leave, making it impossible to issue a refund without dealing with corporate and handling it myself. Customer service was nonexistent, and this was a horrible representation of a Holiday Inn. The beds were also terrible.Wanted to give an update on the status of my refund. My family was there for all of 2 hours before packing up and asking for our money back. Due to the supervisor leaving, I called back on Monday for a refund. He informed me I won't receive a refund because our room was used. I called corporate who told me they can only issue me points towards a future visit with their company.

Chad Thoms: Found everything to be above expectationsSuper clean roomsBathrooms stocked with soap and shampooPools was great and the pool hrs was awesomeStaff was friendlyBreakfast was GREATRooms: Super clean and well stocked bathroomsFood & drinks: Breakfast was awesome

Valerie Kuhns: Got charged for a night I did not reserve or stay at because I “didn’t check out”. Management has not called, or offered to work with me to dispute this charge. AVOID THIS PLACE!!!Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Tara: Out of all the Holiday inn Express & suites we stayed at on our recent trip this one was the best! This was by far the best breakfast location, the hotel was clean, and the staff was friendly! Seems like a nice location too, close to lots! Highly recommend!!Rooms: Nice size, clean, options for beds, sofa beds, suites, etc.Noteworthy details: Pool has lift for wheelchair accessibly

Courtney Henthorn: Traveled to the Carmel Indiana location with our sports team and our rooms electricity and heat went out for 2 hours. Room got extremely cold. I called to speak to the manager about receiving a refund for the day since we were without basic necessities Kendra Kearns, the group sales manager called me back and was extremely condescending. She said she would not issue me a refund because no one else in our group complained. I told her that not everyone in our group lost power and heat. Again, I asked to be refunded for not having basic necessities for two hours. In a condescending tone Kendra said “and what basic necessities exactly were you without” I said “umm electricity and heat?!” Kendra replied, sorry I cannot issue you a refund because no one else in your group complained. Worst customer service I have ever experienced. Have stayed at many Holiday Inn Expresses with amazing experiences. Carmel Indiana sadly doesn’t have the caliber of manager that most locations have apparently.

wendy knau: Check in was confusing. Staff appeared to be poorly trained. They held the full fee for the room, even though I booked with points. Normally a small fee of $30 is held for incidentals.The place had way too much scent...it appears they were covering up an odor.

Jeff Davis: Everything about our stay was perfect. People, room, and breakfast!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Joe Jung: So far so good. Clean and very helpful staffRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly …More

Dan “Dan” Kimmet: Nice, large clean rooms.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

Charles Kimmet: Nice,clean spacious rooms.Rooms: 5/5|Service: 4/5|Location: 4/5 …More

Angelo Serra: Pretty standard Holiday Inn with easy on/off the highway. The rooms are standard for a Holiday Inn and clean. The rooms were quiet and the bed pretty comfortable. I feel this may be an updated hotel as the floor seemed a little creaky at times. Our room was equipped with a small refrigerator, a microwave, and a single-serve coffee maker with pretty standard coffee.The front desk staff was very nice, check-in was easy and very quick. The included breakfast was pretty average - cereal, scrambled eggs, crispy bacon, biscuits and gravy, make-as-you-go pancakes, yogurt, coffee, juice, milk.

Helen Sims: The floor was creaky but the housekeeping staff was great! I didn't expect my room to he cleaned everyday but it was. Bed was made, towels were replaced. It needed a freezer but was sufficient for 3 days.

Patrick Hardin: Great hotel with large rooms. Breakfast was great, and even has a pancake machine which is great for the kids.Safety: While this is on a main street, everything felt very safe and the area feels very quiet and safe when driving around. There are several nice major chain stores nearby if you need anything, as well.

Frederick struckmann: Was told very rudely by breakfast attendant kitchen was closed at 6 am. Told her that's okay I just getting a cup of coffee. She told me no I could not take a cup. Then a little while later she was outside the front of hotel making out with her girlfriend in the way of front doors. When checking out me and another guest waited 15 minutes for front desk attendant to come back to front desk from there break outside to walk past us with no acknowledgement to go in back and play on his phone for another 5 minutes before coming out front to help us. This hotel needs better management and staff.

Martín Estrada Contreras: FantasticRooms: 5/5|Service: 5/5|Location: 5/5 …More

Margaret Carroll: Older hotel clean rooms were updated when I stood there elevator wasn't working. All in all, still a good placeRooms: 4/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Henry Young Jr: I liked the modern design bit found the sign in to internet impossible.Rooms: 5/5|Service: 1/5|Location: 5/5Hotel highlights Quiet …More

Tonikia L. Steans: Very nice and roomy. Room is a little dated and we were limited on towels and wash clothes. Would definitely stay again.Rooms: 5/5Hotel highlights Great value …More

Sarah Randolph: Room STUNK of smoke :-( Pool is looking rough and there were NO towels. The lobby was nice.Rooms: 1/5|Service: 3/5|Location: 4/5 …More

trinity howell: We have two toddlers and we got a complaint from someone underneath us that there’s too much walking/noise. The woman at the front office called to ask what we can do about that and we explained that we can just make two toddlers sit down and she replied with “they can’t have unhappy customers”. We decided to leave because there’s nothing else we could do about the walking/playing. The women had 0 empathy or apologies as we left. Also the mini fridge didn’t keep a cold temperature in our room and our food ended up spoiling after a few hours.

Hussain Muammar: Some updates needed, however the room was big and clean. Breakfest was horrible. I didn't eat due to the eggs looking like rubber even though they just put them out. Overall decent stay, the pillows were way too soft. I kept waking up and had some neck pain in the morning.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

Lynne Mennel: Clean room, friendly serviceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

latosha gordon: This place is amazing 👏 😍 I will stay again every time I go to FishersRooms: 5/5|Service: 5/5|Location: 5/5 …More

Mark Smith: Rooms are clean and comfortable. The hotel is very well maintained and beautifully decorated. The staff was all very friendly and helpful. Good variety of delicious foods for breakfast. On the down side, the elevator wasn't working through our stay, so running up to the third floor all the time wasn't fun. But free cardio I guess? The layout of the bathroom is a bit odd, with a shower that always wets the floor in front of the toilet. Need to put in shower doors, or figure out a better curtain situation. I would love it if the hotel had more USB plugins in the room. It's a wonderfully convenient feature I find in some nicer, newer hotels. Sometimes they are on the base of lamps, or extra plugs on the clock. It doesn't take a lot to put a couple in the room.

J P: Been at this hotel twice now. Definitely will be my last stay here. Was here for work both trips. First trip was better than the second. First trip my room came with a mini fridge, microwave and a very outdated tv and ac/heat unit. I could not get the heat to be at a steady temperature the entire time I was there. Had it set super low and I woke up at about 3:30 am to my room probably 80+ degrees. Had to turn the AC on the rest of the trip even though it was below 25° outside.The hallways of the hotel speak for them selfs. Walls patched up all over the place. Dirt and stains all over the walls. The carpet in the hallways are absolutely disgusting. Hotel gets very very loud. There’s constant doors slamming and people yelling in the hallways. Would get woken up very early in the morning due to just doors slamming and other people. The walls are super thin. They have the heat absolutely blasting in this place. The stairwells are like 80+ degrees. And parts of the hallways were also extremely hot as well.My second stay here was probably the worst. My room smelled like cigarette smoke. The floors weren’t very clean. And my shower would not get hot. Not even warm. The water was ice cold. I had one warm shower while I was staying here. And the other three times I had showered the water was ice cold. When I told the front desk about the shower. He had told me that they just got the part in for that room. Which makes me wonder why I was given this room having them known that the shower wasn’t in proper use. The fire alarm also went off while I was here. There was no fire. But everyone evacuated to be let back in ten minutes later. Also this room didn’t come with a fridge like my first one did. The showers in both rooms I had are very outdated. The chairs/desk in both rooms were very uncomfortable and not very convenient to work at. The desk sits very tall and the chair doesn’t reach the height of it just making working there uncomfortable. And I’m tall so I can only imagine someone shorter than me trying to use the desk.Overall I won’t be back here again. Staff was very nice both stays. No complaints about them. But this place needs some work.

charles taylor: The bed and pillows are terrible worst I have been in. The walls and floors are very thin. The whole place is dirty and needs a very good cleaning. The staff was very nice.Rooms: 1/5|Service: 4/5|Location: 4/5 …More

barbara manns: The pool area doesn't have a bathroom. The closest bathroom is halfway across the hotel by check in desk or what most people do is just pee in the pool. Gross ..Rooms: 4/5|Service: 2/5|Location: 5/5 …More

Tam Coleman: HaI arrived relatively early and asked for a quiet room since I had a migraine. Sweet girl at the desk, but she gave me a room right beside the elevator and vending.Rooms: 3/5|Service: 2/5|Location: 4/5Hotel highlights Great value …More

joda staats: Nice clean room, friendly staff. Will stay again if I'm working in the area.Rooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Quiet …More

Austin Young: There was a great deal of noise all night and early (6am) in the morning that wasn't addressed.Nearby activities: Great places to eat within walking distance.

Catrina Simonds: This hotel salvaged our trip to Indiana when our first hotel was a big let down when the "free hot breakfast" was not exactly what we expected. Holiday Inn Express was on point with their free hot breakfast. It was very good and had lots of options to choose from. Room was very spacious and staff was friendly and helpful.Rooms: Very spacious and I really liked the layout.Nearby activities: Plenty of shopping options surrounding the area and it was right by the interstate which is always helpful when traveling and needing to stay centrally located to family and other options.Safety: Very safe location in my opinionWalkability: Walking distance to Walmart next door and other shopping across the streetFood & drinks: Free hot breakfast from 6 - 10 am every day. Free coffee in the rooms as well.

Jay Day: My stay here was pretty good. The staff was very friendly and the rooms were clean.I would stay here again I the need arises.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Ashley Haug: The bed was as hard as rock, felt like we were sleeping directly on a box spring! There was no regular chair to sit in other than an office chair. Lights in the bathroom were confusing. Appeared they were short staffed at breakfast as only one guy was working and items were running out. Very congested and uncomfortable to get your food.Rooms: 2/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More