Best Residence Inn By Marriott Hotels Indianapolis Near Me

Mr Beasley: Will need renovation soon, but still nice. The one thing that bugged me was the sharp bolts sticking up out of the concrete at the exit from the parking lot. I reported them twice but no action was taken. They could easily damage or pop a tire on a car or one of those scooter rentals.The canal view is amazing and the people were very nice. Cole at the front desk for example was friendly and helpful with tourist questions. The breakfast was good although they did run out of creamer for the coffee and the lady told me there was none and there was no milk either even though they still had the cereal out. I suspect she just didn't want to get it for me as they were 10 minutes from the end of breakfast. Oh well, at least I got to keep my tip money! LOL. 10 minutes on a scooter!You can exit directly into the canal walk from the basement, either ned and there's more than one elevator down from the lobby level.You can rent the swan boats just about a quarter mile south of the hotel. To the left as you exit from the hotel. There's a deli on the canal about a tenth of a mile north and another 200 yards north is a nice park, playground, and chairs all over at the USS Indianapolis memorial. Well worth the walk.A great hotel in a great location. Highly recommend as lifetime titanium member.

Dale Ramey: Did not get the room that we reservedRooms: 5/5|Service: 3/5|Location: 5/5Hotel highlights Quiet, Great value …More

T. Green: Just did overnight sleepover for a few 11-14 years olds no biggieComplementary breakfast is always a plus!Walkability: On the canal great place for walking with or without children or pets

James Sheehan: Always a nice hotel and a great place to stayRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights High-tech …More

scott gross: Nice room with a full kitchenRooms: 5/5|Service: 5/5|Location: 3/5Hotel highlights Quiet …More

David Senkus: Great facility and staff. Elevator is pretty slow but that would be the only downside. If a slow elevator is the biggest concern, they are doing pretty darn good! Five minute walk to the USS Indianapolis Memorial.

Sherry: Oh my goodness! The manager Anthony! What a wonderful manager and such a welcoming presence to this hotel! Marriott - please put this man way up on the pay scale and authority. He is a perfect representative and made my stay very nice!

Nick: Very friendly and professional service. Had a wonderful conversation with the front desk staff about the show we were going to see. Room was very nice for what we paid.

Steve Foust: Could hear noise from other rooms and outside very loudly all night long. When a/c and or heat ran it was very loud in the room. Staff very nice. Pool was small but niceRooms: 3/5|Service: 5/5|Location: 4/5 …More

Stephen Halleck (SHalleck): PSA: I did NOT stay here. I asked about parking and was told it was $120 a day regardless of time spent. DO NOT PARK HERE. For what it's worth, the people I spoke with were polite.

Yogilatin Caldwell: I love this hotel and have done lots of business there.The only thing is the decor could receive a face-lift inside the 1 bedrooms in the kitchen and bathroomsFood & drinks: They do not offer food but only breakfast.

Amber Toomer: Excellent hospitality and staff at this location. The young lady who checked us in was inviting and personable. The breakfast was a bit lacking, but that was the only downside to our stay. The pool was just big enough for our kids to play, the rooms were spacious and clean. They did a great job updating the property from when we stayed a few years back. Having the option to walk on the canal was great, and the access outside made it easier. We would stay here again!

Latasha Rhem: Kids running through the hallway all night . The walls are thin . I will never stay here again .

Ed Allegretti: Nice hotelRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet …More

Dillard Knight: Very sketchy area, beside a trailer parks. Multiple people appeared to be selling drugs, drinking, and smoking weed in parking lot. Trash all in the bushes and hallways. Elevator broken. Pool is gross. Waited 15 minutes for someone to show up at front desk to check in. Multiple people living in hotel and smells like cigarettes and weed inside hotel too. Police on site during the night if that tells you anything. Rooms are not bad, but everything else was sketch. Stay somewhere else. Courtyard Plainfield is same price and 9 minutes away. Way better.

Latrice B: We stayed in a two bedroom suite here. Each bedroom had it's own bathroom! There is also a full kitchen and living room area. Our room was clean and staff was very friendly. There is an indoor pool, fitness room, and free breakfast. Outside you will find a basketball court and an area with a fire pit and chairs. Great hotel. I gave it four stars only because there is a little wear and tear in the unit ( cracked light fixture covers, old water stains on the ceiling in a few areas, etc. However this didn't take away from our experience much. I would definitely stay here again!

J. Darrell Allgood: Staff was nice and helpful. The hotel is in need of a serious upgrade. If you have to charge your phones and laptops good luck. Decor is from the 80's. I would not recommend this hotel to travelers.Rooms: 1/5|Service: 5/5|Location: 3/5 …More

Brenda Sparks: Clean.

Old Dad: Staff was very rude. Room was out of date and not taken care of, cracks in chrome finishes, bathroom door damaged, shower bar falling down, no usb outlets to charge phones. If you have options, stay somewhere else.Rooms: 1/5|Service: 1/5|Location: 2/5 …More

Ronald Foster: Super friendly staff and clean rooms. We had a great stay.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Suzanne Eggert: Best hotel staff I've ever seen! They really got to know us while we stayed and made fresh cookies multiple times and home-cooked dinners on special occasions. They are all so friendly and personable and go above and beyond for their customers. This hotel has a family feel and it's all due to the staff. The rooms are also great! Each room has a full kitchen and livingroom/office area and the hotel has a basketball court, firepit, pool, and gym.

Gerardo Dinglasan: Rooms are showing their age.Rooms: 3/5|Service: 4/5|Location: 4/5 …More

Akiela Atkinson: I loved the place but I swear they played me on the job I was lost and confused so they let me go after to days how rude is that

Gregory Harris: Hotel is very tired and in need of renovations. Was missing a microwave, iron, and hand soap from my room. The only positive thing about the property was that the breakfast was above average for the chain.

david whimore: Staff is very courteous

Darren Keck: Decent place to stayRooms: 4/5|Service: 5/5|Location: 5/5 …More

Gregg Larson: My current go to place in Indianapolis. Nice rooms and breakfast. Have stayed on multiple occasions.

Charlie Farr: I've stayed at this hotel multiple times over the past few years for a business client. First the pluses from my most recent stay: all three of the staff associates that I interacted with were pleasant. The young woman that checked me in, the young man at the end of his overnight shift, the breakfast area attendant were all friendly and polite. The hotel did have an early (5 AM) breakfast on a Saturday morning; I don't know if that's their regular starting time but our staff usually has to depart at 6AM so it was a very welcome relief. Next the 'it is what it is' : if you stay there and are a light sleeper, make sure you don't get any of the odd number 100's rooms in the main building. The reason is that there's an outdoor common area between the indoor pool and the rooms. If there's a party or otherwise social gathering there, you'll hear it in your room for as long as it's going on. If you're tired and you have to get up early for a flight, this can be an issue. Finally the bad: that I could tell, there's no (public) ice machine in the main building. There are signs by the elevator for the 2nd & 3rd floor that say 'ice machine located on 1st floor' but when you go to where the ice machine I guess was located at one time, there's an empty space where they park the luggage carts. Also when I was there recentl, the Business Center was closed. It's not an issue if you're checking in online for a flight but if you need to print something out, it's an issue. I seem to remember that it was not functioning last year and they sent me to the hotel across the parking lot that their company also owned to print some documents. Contrast this to a few years ago when the internet didn't work in my room and at one point they had three people over to work on it. So whether it's a result of the pandemic or just a general drop-off in business, from staying here multiple times over the past few years I see a slide in the quality at this location. . . .

sharie dukes: Had problems with the door ,st the living room tv,but room was clean and spacious, service was A1 sorry I didn't get her name , she was the best !! See you next timeRooms: 3/5|Service: 5/5|Location: 4/5 …More

John Merrell: Really nice roomie place, super soft and Spacious bed, kitchen, bathroom and shower is nice too.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Anita Thomas: My grands enjoyed there 2 days at the pool.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Andrew Nyland: Employees are friendly. However, the hotel is untidy and in disrepair. Do not use the pool, water was murkey and the desk worker was unconcerned when i mentioned that a light fixture was broken with exposed wire in the pool.Rooms: 1/5|Service: 2/5|Location: 2/5 …More

Justin Taggart: Rooms: I was willing to look past the disgusting clump of long hair in the toilet. But when there is more on floor and I have to pick it up (using towels), I’m not looking past that. Marriott continues to disappoint.Rooms: 1/5|Service: 3/5|Location: 3/5 …More

kristina spencer: Absolutely great place to stay. Very clean and curtious staff.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Shantillia Clark: The facility is nice and well kept. Most of the staff are very pleasant. The free breakfast is decent, but......I contacted the front desk in reference to them cleaning my room and bringing clean towels. The individual that answered the phone stated they would let housekeeping know as if it would be done. When we returned our room wasn't cleaned and we didn't have any clean towels. When I called the front desk I was informed that the room isn't cleaned unless your stay is longer than 7 days. SEVEN DAYS!!!! 1.) That is too long for housekeeping at any reputable hotel. 2.) The individual that answered the phone should have made me aware of this and it should have been communicated at check in. I did have some clean towels brought to me by the front desk. At breakfast on the day before checking out I found out that I could have sat my trash outside the door and they would have picked it up but they don't have the staff to clean the rooms every day. I didn't need it cleaned everyday but the day I requested. First time I have stayed at a Marriott as a reward member or Timeshare owner and was told my room couldn't be clean unless I was there 7 days or more. Apparently this has been going on since last March due to staff shortages. Stayed at a Marriott Downtown Indy. Didn't have this problem.

Sally Shapiro: They are very friendly and personable at the front desk. Rooms are clean.They need better luggage carts!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Eric Biehl: Rooms and location are perfect for me. Wish their breakfast was better.Rooms: 5/5|Service: 4/5|Location: 5/5 …More

Emily Bartelstone: The check-in process started with the receptionist calling my service dog a “pet” and trying to charge me a $125 fee plus another nightly fee. Everyone knows service dogs aren’t “pets.” The room looked relatively clean but there were some noticeable stains on the walls and furniture. There was also a rip on the ottoman. 99% sure the air ducts haven’t been cleaned in forever because I got super sick the first night and am still dealing with bronchitis 3 days later. Now I’m being charged a random $40 fee and nobody will answer the phone so I can ask what it’s for. The last Marriott I stayed in was great…this one not so much.

Damon Thompson: Customer service is TRASH!!!!! Called in to speak with the front desk agent only to be rudely hung up on. I called back and my calls were ignored. I wouldn’t recommend this hotel to homeless people.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

Jeremy Johnson: Hotel hallways could use some updating. Room are good. Staff is not very engaging.Rooms: 3/5|Service: 2/5|Location: 3/5 …More

Panda Lenee': Honestly this is one of the nicer business-y hotels I've been into.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Ilia Kosarev: The main issue was that in hotel description is 1 rollaway bed permitted in room. And this hotel doesn’t have it at all. I called the support and they didn’t help me. The hotel is dirty in general and roach was on the floor. Very disappointed. Not expected this from Marriott.

Braeden O’Hern: Terrible hotel the entire hotel smelled like weed and the rooms are disgusting. Itchy sheets, uncomfortable bed, dirty room, and a terrible elevator.Rooms: 1/5|Service: 1/5|Location: 1/5 …More

bob: I have no complaints. Was a good place to stay for out-of-state training.Rooms: 3/5|Service: 5/5|Location: 5/5 …More

Ngozi Ayogu: I enjoyed every day I spent,starting with the gym,breakfast, and hanging out at the pool...Rooms: Neatly and specially set up ....I love the setup and everything in it ...its a home outside home.

Randy & the kids on my Bucket List Adveture: Nice, comfortable and very safe and affordableRooms: AwesomenessNearby activities: Alot to choose fromSafety: Five stars,very safe, and you know itWalkability: So much just in walking distanceFood & drinks: Affordable and hummyNoteworthy details: They know how to give great service

Karina Pinella: Good breakfastRooms: 4/5|Service: 4/5|Location: 4/5Hotel highlights Kid-friendly …More

Niket Mody: Great extended stay hotel. The staff and service is fantastic and the cleanliness was on point. We stayed for business and enjoyed our stay. Steve, CJ, Sean, Miguel, Martha, Inga, Tracey, Timothy, Maria and the rest of the staff were great. Will be back to visit again.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Janel Bataller: I stay at a lot of hotels for work and this hotel is better than most RI. The room was clean hotel staff very friendly and helpful as expected. The pool was actually warm, and the breakfast selection had a wide variety. There was even iced coffee as well as plenty of free water bottles available at all hours.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Denise Kjellgren: Jacuzzi and playing basketball were highlights. Front desk people were helpful and friendly. Bed was sooooo comfy.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

Nicole Cade-Kennedy: Stayed here with my family just this past weekend. Everyone was very nice, room was perfect, breakfast was yummy, whole property was well kept and quiet. Couldn't ask for a better stay.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Suzy Godsted: Very friendly staff, furnished clips use updating

Jeremy F: Very nice and clean hotel. The front desk staff are very pleasant and helpful. Chryle and Becky were very informative on all the local places to eat and near by attractions .The Rooms are very clean and smell good, breakfast was hot and fresh. Highly recommend this Residence Inn compared to other Residence Inns nearby.

Michelle Morris: Clean rooms, plenty of amenities and really friendly staff, literally everyone working there at every position was so friendly. The breakfast was a nice perk, would love it if it was available Tim 10am instead of 9am when on vacation.

Pradeep Shah: All good!Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great value …More

Patrick Evans: Hotel is conveniently located off highway. Staff was friendly. Room was big, even by comparison to other Residence Inns I've stayed with. Breakfast was good. Would definitely stay again if passing through the area.Rooms: Room was clean, modern, and very good size for two adults and a dog.

Jillian Ripley: We LOVED our experience. My husband had a conference and we tagged along. The room was beautiful and clean. The pool was not too cold and very clean. We will definitely be booking again if we come back to town.

Matthew C Stevens: Staff was very unprofessional, especially Assistant General Manager. Asked my family and I to leave after our house fire because I'm diabetic and forgot a sharps container.Rooms: 3/5|Service: 1/5|Location: 5/5 …More

Jeff: Stayed here over the Christmas freeze of 2022. Had 4 adults and 2 dogs in 2 rooms. The rooms are large and well appointed. The staff is very friendly. There is a free buffet breakfast. Will definitely stay here again when visiting family on the south side of Indy.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Kid-friendly, Great value …More

AverageRedHead: Great location and very friendly staff. Room was great except the deadbolt kept getting stuck out when door was opened.Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Jennifer Britting: Excellent place! Clean and very well appointed.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Ben Heighway: I was shocked by the amenities in our room, which included a full sized refrigerator, electric stove top, microwave, dishwasher, and counter with seating.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Quiet, Kid-friendly, Great value …More

Esther M. Parrish: The rooms are very spacious & quiet. Hot lasting water. Variety Breakfast. And the Maid name Ann, gets 4 stars for all her hard work.😇

Brian Coyan: Hands down the best hotel I have stayed at. Room was spacious and clean and the staff was courteous and helpful.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

moe edward: Good quiet hotel with very friendly and helpful staff. I arrived quite late and the gentleman at the front desk was both professional and attentive, while making me feel valued as a Marriott gold elite memeber.Rooms: 3/5|Service: 5/5|Location: 3/5 …More

dvsundarraj: Rooms: Great value hotelHotel highlights Great value …More

Melinda York: We stayed here on a last minute trip. The Residence Inn we stayed at last time in Indy was booked up. This one is definitely showing it's age and is due for a refresh. The staff member checking us in was kind and helpful. The hotel had a bit of an unfresh smell in the hallways. Our room was okay, but showed a lot of wear and tear. The TV's are small and not smart TV's. The coverlet on the bed was clean, but had holes in it right on the top in the middle! I was shocked that it was being used. The room was a little bit grubby looking overall. The fridge had dents all over it, the cabinets looked worn and scratched, stained chairs, just general heavy wear and tear everywhere. There was a fireplace in our room, which was cool, but it didn't work. The closet door was missing one of the sliding doors.The pool area was decent, my kids had fun playing there. I could see where there used to be a hot tub, but it was filled in, what a bummer.The room we had faced the highway and it was super noisy. I could barely sleep even with earplugs. The big trucks are so loud. I definitely recommend requesting a room that doesn't face the highway.The location of the hotel is within a short driving distance to several restaurants and stores.Breakfast was okay, it wasn't as quality or plentiful as many Residence Inns I've stayed in, but was acceptable. They had oatmeal, eggs, biscuits and gravy, waffles and other items.All in all, this Residence Inn was not up to what I think of as Residence Inn standards. I would recommend checking out one of the several other ones in the area. It is amazing to me that this hotel room was over $200 a night, I would expect something much nicer for that kind of money.

Zachary Killion: Spent $7 on a water. Saw the same water in an airport for $3 and some change. Bring your own water.Hotel was ok.

mickie murphy: Staff courteous and helpful but the facility is in need of updating and the bed needs replacing. You can see the bow in the mattress. It was not exactly a comfortable bed.

Brett Albin: Hotel was very dirty . Holes in the carpet and stains on the couch. So dirty that we decided not to sleep there and drove two hours home. Very dissapointed in Marriott. Sell this property!Rooms: 1/5|Service: 4/5|Location: 4/5 …More

Timmy Adesina: Room was sparkling clean, very well organized And spacious. Will definitely recommend or return whenever I’m in the area.

Scott Fields: Super clean & professional staffRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury …More

Marc-Grégor Campredon: Staff was super helpful. Room was very clean.The breakfast was as expected, I really liked the person in charge, she was helping everyone on a busy morning.Room are very quiet, nothing modern just very simple as expected or needed.

Jerry stephenson: It's just old and outdated here. Beds are are broken and worn out and bed frames bent up paint peeling everywhere.

Charlie Scott: Would expect more in such an up and coming area. Significantly missed the mark on cleanliness, service and amenities. To describe in basic terms...aged and gross.Rooms: 1/5|Service: 1/5|Location: 3/5 …More

Missy Haas: There's nothing either terrible or particularly amazing. It's just a generic hotel. Plenty of parking. Rooms are larger than most hotels. Staff is pleasant. Everything worked and seemed clean. Nice to have the little kitchenette, even though we didn't need it. No complaints.Rooms: 3/5|Service: 4/5|Location: 3/5Hotel highlights Kid-friendly …More

Linda Kraiko: Had to move from my first room due to roaches in the kitchen area. Front desk staff didn't believe me, so I had her come to the room they had given me. She screamed when she saw them. I would have changed hotels except for the fact that my company had already paid for the room. Left as soon as a could the following morning! Don't stay here for any reason.Rooms: Awful. Roaches, Felt the bed springs all night! Toilet kept running on and off all night.

Cassie “Olemacsfarm” McCormick: Was like having your own apartment! Very clean and in nice areaRooms: 5/5|Service: 4/5|Location: 5/5 …More

Sabrina B: No continental breakfast but it was clean. Nice staff

Francesco Fuentes: Excellent location in the city at a reasonable price. The parking is a bit expensive, even if you are a guest, so be sure to check out that price before booking.Rooms: 4/5|Service: 4/5|Location: 5/5Hotel highlights Quiet, Kid-friendly …More

Sarai Hernandez: This was my first time at this hotel coming from 3 hours away and I was treated great by the staff. Room was clean and I just felt comfortable being away from home. Had a restful sleep and the ladies who work in the food area by the entrance are very kind and even took the time to explain menu choices to us. I appreciated the bilingual staff and their professionalism. Highly recommend to stay here and will be definitely staying here again whenever I’m back in Indy.Rooms: Comfy and clean.Walkability: Close to downtown. Very walkable.

Kimberly Jean Miller: Rooms: Room was excellent and beautiful. The view outside was nice 👍Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view, Romantic, Quiet, Kid-friendly …More

ADSN TV: Courtyard by Marriott Indianapolis provided a wonderful experience during this year's NFL combine. The room was very clean and spacious. There were lots of lighting options in the room. There were also plenty of outlets for charging via power cord or USB. Loved the swivel TV mount to allow viewing from anywhere in the room. The movable desk was please because it allowed you to sit more comfortably while working or eating.The fridge and microwave were put to good use on the lengthier work days of the trip.The hotel had a full bar and dining, which made things very convenient on heavier work days. The bar tender was fast, friendly, and had some really great inventive drinks. There are large TVs to watch your favorite game or program. They have an I door pool and fitness center. The hotel was conveniently located near all of the venues we worked during the event.It is just two blocks from a full service grocery store to stock up on essential items for long stays. And there are several eateries within walking distance from the hotel. Some of the city's most iconic restaurants and attractions are only a fifteen to twenty minute walk from the hotel ...or a short Uber ride away. (Less than $10 dollars)Good rates were available.But the most amazing aspect of the hotel was its employees. The service was top-notch. The staff knew the city well and gave good selections, directions, and suggestions on where to go for food and fun as well as work venues. They really make you feel at home.The business center is located right in the main lobby area.They also have a gated parking lot if you are driving. We would definitely stay here again!Rooms: The room was very clean and spacious. Loved the swivel TV mount to allow viewing from anywhere in the room. The fridge and microwave were put to good use on the lengthier work days of the trip.Nearby activities: It is just two blocks from a full service grocery store to stock up on essential items for long stays. And there are several eateries within walking distance from the hotel. Some of the city's most iconic restaurants and attractions like Lucas Oil Stadium and the Indianapolis Convention Center are only a short walk from the hotel ...or a short Uber ride away. (Less than $10 dollars)Safety: The staff is always alert and ready to serve and make you feel safe.Walkability: Be sure to get out and walk while you are there because there are so many attractions and eateries in the area. There is even a shopping mall downtown.Food & drinks: The hotel had a full bar and dining, which made things very convenient on heavier work days. The bar tender was fast, friendly, and had some really great inventive drinks. They also have other items to purchase from the front desk vending area.Noteworthy details: Go here for the service. Everyone was so nice.

Brandy Day: The room was pretty clean. We didn't have any hot water was told they should be there to turn the gas on in the next two hours. Woke up the next day to no hot water again.

Ben: Very nice locationRooms: 5/5|Service: 5/5|Location: 5/5 …More

Benjamin Martinez: For a hotel room or a motel room and especially for downtown's and for the money I spent for 2 days I think it should had been better I'm in a wheelchair and we got a room for wheelchair accbilty and the bathroom the shower was small it was not easy to get or out oh I feel like I should had at least got a free night especially the heater it really wasn't keeping the room heated for me the lobby and outside was nice but room give it 2 stars I wish they would had gave me a extra night but I know they won't would i go back and stay if its free ya

Crystal Takacs: Very pleasant stay and would recommend and stay here again. We received amazing customer service from every employee that we encountered. We were in town for a very large cheer competition and they didn’t hesitate to accommodate an early check in and late check out that was needed. They are very knowledgeable about the area as well. We were on the first floor and even with a large cheer competition and cheer teams staying there our room was quiet and we had no noise disturbances.The only negative were the hours of the Bistro. They are limited and not open for lunch and close early. And they did not have a shaker to make the expresso martini that is advertised on their menu.If you are looking for some place clean, quiet, great customer service, and walking distance to convention center, mall, several restaurants, look no further!

Luke Postell: Staff was very helpful. Rooms were clean.

Donathon “Doc” Tears Sr.: Great Place to StayRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Luxury, Great view, Kid-friendly …More

Karen K: Rooms: I didn't like the fact of no movie rentals.No WFi 👎

Sydney Newsome: I didnt stay here but I was sent here from Residence Inn for the Bistro. (It is closed on Sundays and Mondays, btw). Devin at the front desk was super helpful in finding a place to eat for dinner and helping me with directions on how to get there. He even provided a delivery list for local restaurants since i hesitant in leaving and coming back. (I am from a small town of 700 people, so this traffic is too much for me.) If I ever had to come back to Indy, id book at this hotel just based on Devins helpfulness.

S B: Nice hotel with friendly service.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Melinda Miley: Booked a room and received confirmation that everything was good to go. Two days before our reservation the hotel cancels our room. The hotel did not provide a reason, but they did send me an email saying that I would receive a full refund. Two weeks go by and I still did not receive the refund. I sent an email and received no response. I called the property and FINALLY got through to an operator. The woman who answered the phone tried to tell me that I was the one who canceled and therefore I could not be refunded - which was not true. It wasn't until I told her I had an email from the property stating I would receive a full refund that she finally agreed to issue the refund. She was extremly rude, argumentative, and acted as if the ordeal was my fault (all I wanted was my money back). So not only did the hotel cancel my reservation 24 hours before I was due to arrive, but I had to fight to get my refund. Bottom line: This was a horrible experience and I would advise others to not bother with this hotel. We stayed at the Staybridge Suits outside Indianapolis instead and it absolutely wonderful - much better than this poorly organized and managed hotel.

Monica Del Castillo: Writing in real time. Asked for a double room with 2 queen beds for 4 people. We got 2 full sized beds passing for queens.We checked in around 10PM and tried to sleep. The beds were too small. None of us could sleep. My spouse has back pain and was not able to get comfortable. After 8 plus hours of driving this was just the worst.Went down to the front desk a few minutes ago (it's 1:45AM) and let them know of our dilemma. When we told him these were not queen beds and not big enough for 2 normal sized adults he had no response. Literally nothing. Not, "I'm so sorry, lets see what we can do" or "these are teacup queens they're all the rage now!"But the staff is nice enough, this is not their fault.We just had to pay for another room with a king bed and left our (older) kids in the original room so each of them could have their own bed as they were uncomfortable too..From reading some of these reviews they are well aware that their beds are smaller than they claim.We stay here a lot but have not brought our girls until today. So usually we get a king bed. We travel quite a bit and this is one of our favorite stops along the way to our destination.I just don't know if we will be returning to this location even if it's just the 2 of us. Customer service was horrendous. Just paid for 2 rooms when we should have only needed one.I don't want a generic reply to this, saying they will "look into it and rectify the situation". Unless the hotel gets actual queen sized beds, which they are not going to do because the double rooms are too small, nothing is going to be rectified.I would like some money returned to me. This is absolutely unacceptable. I came here to rest not to be wide awake at 2am upset.Morning update: Because we did not sleep well until we got our new room we slept in, missed breakfast and are getting on the road much later than we were supposed to, eating into our driving time and itinerary. This is how one frustrating thing can ripple into many others. But I will stop now as I refuse to let this ruin my and my family's day 💛 onward and upward!Noteworthy details: Beds are smaller than they claim. Do not get double beds unless only one person is sleeping in it.

Gafar Olanrewaju: My Experience staying here was so horrible, great location but bad service, building looks so old, lack renovation, very poor services, valet drivers we looking like they would rob you, they speak to you shabbily and unprofessional... Getting to the room, everything looks ancient , bed was so hard and uncomfortable, I was disappointed with this place or I would say my expectations were total high but this place don't deserve to be in the Downtown area.. Next day, checking out, I got to find out my car was never parked but was left out side the hotel the whole night after I paid $40 for valet parking, then I was told they couldn't find my car keys, they called the manager, when the manager came they spoke to their drivers and after they did, they walked right pass us without saying nothing or addressing the issue with us.... Then the receptionist said the keys have been sitting right in front of her after wasting an hour of our time... This place is totally trash and they do not deserve the location they are at because they are bad in business.

Adam Simon: The staff were amazing! Everything else, blah. They kept the rooms and common areas clean, but there were a lot of things about the place that didn't work right. Like the showers. And a little piece of toilet paper would clog the commode. The two stars is for the management, but 5 stars is for the staff. They were so professional.Rooms: Really old, and uncomfortable beds.Walkability: You're right downtown, so there's plenty to do.Noteworthy details: The buttons on some elevators didn't work.

Mark Ames: Basic and clean hotel. This hotel is connected to the Marriott, Courtyard Hotel and the convention center via the parking lot. We were able to stay on budget at the Fairfield, socialize in the lobby of the Marriott and visit the convention center, all via the skywalks and parking garage so you really didn't have to go outside in the winter weather.One thing; many rooms have either no view or terrible views of mechanical equipment or walls. Gotta stay at the Marriott if you want to look out the window at beautiful downtown Indianapolis

Alejandra Garza: Belen was amazing at the front desk, she was very professional, helpful, and gave great recommendations for touring Indianapolis.The room was clean, breakfast was great. Staff kept cafeteria cleaned and fully stocked with breakfast options.Rooms: Very cleanSafety: No concerns regarding our safety.Walkability: Walking distance to Eiteljorg museum, Lucas stadium much more!

Jean Sink: My friend and I stayed in June 2022 for the TGC Women's Conference at the Indy Convention Center. This hotel was extremely convenient: easy to park (and cheaper rate since we stayed), connected to the convention center by elevators and walkways, breakfast in the mornings (continental, standard variety). The room was clean. The staff at the front desk was friendly and happy to answer questions. We will plan to stay again for future conferences!

Charlotte Cervantes: We have stayed here many times, and we are always greeted with smiles. All the hotel staff goes out of their way to make your stay perfect.Walkability: Connected to the convention center

Bernadette Williams: Overall, i did not stay long enough to make a general review, but it was ok. Except i did not like the idea of going to another hotel for dinner. Yes, i understand it's under the same hotel brand. I am a Marriott Bum. But sleeping in one hotel and eating in another takes time away from what i want to do. All in all, my stay was good, and i will be back in a week or so.

Chennal Powell: The roomsare no updatedas all and are VERY narrow.The restaurant that is connected to the hotel was closedpermanently- it would have been move to know this priorbut overall i wouldnotrecommend staying at this property.Motworth the money!

Alisa Neff: Nearby activities: Museums across the street. Zoo not far. Some restaurants very close.Food & drinks: Good breakfast foods.

Olu S: Angelica was very nice and provided necessary details about the hotel.Room was neat and my needs were attended to.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Joeann M: Everyone was kind and nice. The hotel was clean. Will definitely be returningRooms: 5/5|Service: 5/5|Location: 5/5 …More