Best Residences For The Disabled In Indianapolis Near Me

Bunny Marie: The kindest most loving people you'll ever meet in your life! God has graced me tremendously by placing these amazing humans in my life!!! Thank you so so much for all that you do! (aka Megan Marie Long)

Shawn Ruben: I called them with a question. They answered the phone with no greeting. My question had to do with a very serious issue that needed immediate attention. Not only was I turned away but the woman i spoke with also ended the phone call with a yup. If they can't display basic courtesy over the phone I doubt they can help your loved ones.

Timothy Hammel: We attended a meeting here and the employees were very nice, helpful and caring. Don't know much about them but the people we were in contact with were great.

Emily Scott: Thanks you

Melissa Sheehan: Having had a previous experience with my mother staying at University Heights for pulmonary rehab in 2019, my siblings and I chose this facility again when my father needed physical, occupational, and speech therapy following a stroke in November 2022. My father was admitted to U.H. on 01/10/23. My sister and brother-in-law were with him upon admission and for the entire day. They were given zero instruction as to what the protocol was for my dad needing assistance for going to the bathroom, getting into and out of a chair, bed, or wheelchair. Ultimately, they did everything for him. Once my father was in bed for the night, my sister and brother-in-law left. My father fell out of bed that night. This fall could not have been prevented. The issue was my family did not receive a call about the fall. We then hired a third-party sitter to stay with him all night. A member of my family was with him all day and evening the rest of his stay as well. I could go on about the next several days and the utter lack of attention given to my father and the incompetency of the staff but will fast forward to his final day at the facility. On Saturday, 01/14/23, I said good night to my father around 10 p.m. The sitter was there and told me to go home and get some rest. I felt very comfortable leaving at this point. The sitter left the following morning as schedule at 7 a.m. I arrived at 9:03 a.m. I will never forget the moments that followed. I walk in to find my father in his wheelchair across from the nursing station. I had expected this to be the case. What I had not expected was my father was breathing in a way I have never seen anyone breathe. A nurse was standing there taking his vitals and indicated "he is not doing so well today." I looked at his oxygen level and it was 83. I then looked to see if he was being assisted with oxygen through a cannula and he was not. I asked why he wasn't receiving oxygen and the nurse replied "he is DNR." I proceeded to indicate being DNR does not mean you do nothing and told her to get oxygen on him. The oxygen tanks were kept in a closet. She was unable to access the oxygen as she did not know the code to the closet. I had to leave my father, run down the hall, and find someone who could assist. During all this time, I noticed my father had evidence of vomiting on his shirt. They indicated at around 7:30 that morning he had begun vomiting. NOONE CALLED US! Also during this time, the nurse asked if I wanted her to call 9-1-1. My question was "you haven't called 9-1-1!?!" She then indicated she did not know the address to the facility. I then ran down the hall again to find an onsite manager for assistance. I realized during this time my father had another stroke. When we spoke with the doctor later that morning after learning my father had suffered a massive stroke, he indicated his vomiting was most likely due to the stroke and the start of the pressure in his brain building. While the outcome would not have changed for my father, we lost the last 90 minutes of his life in which he was alert. I can only imagine how scared he was and how he wondered why his children had not come. We didn't come because we didn't know. We were never called. I do not recommend this facility for caring for your loved ones. My family and I witnessed call lights going off for 15 minutes or longer at a time. And no, this is not a staffing shortage but the wrong staff. One of my family members witnessed the aids braiding each other's hair with multiple call alarms going off and not being tended to. It is sad how the care provided at this facility has declined so much in just 4 years. - Melissa S.

Mandy Wise: Sam moved into a group home with QRL in January 2020 after living for 3 years in another larger group home with a different organization.Sam suffered physically and mentally abuse by both staff and housemates at the previous home. The staff were ill trained and often struggled to communicate in English. There were constant staff and management turnovers. Sam became a flight risk, became physically aggressive and had numerous hospitalizations and run-ins with law enforcement.Sam is happy and settle for the first time in years. The staff are awesome. Our house manager is excellent. The administrative staff keeps us up to date and informed. The owners are hands-on and are always readily available and work with us as a team to provide Sam with the best care possible. We a truly thankful for everything QRL has provided Sam and would highly recommend QRL to anyone seeking group home care for their loved one.Mandy and Mark Wise

John Heiligenstein: A wonderful, caring, welcoming community, fully integrated into the larger community. So much growth among the villagers. Turnover with coaches is high