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1. Chatham Home - Marion County
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· 28 reviews
517 E Walnut St, Indianapolis, IN 46202
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Gurpreet Heer: Very Nice & Sturdy Furniture - Original
Katie Orozco: Cool stuff but expensive
Jennifer Abrell: Very nice, love the vibe here. Helpful staff, thanks, Cassie! Beautiful pieces. Will be back.
Shelley Hanmo Qian: Amazing little shop for home goods!
Kimberli Thomas: Beautiful store
Teresa Hudson: Nice home decor and a vast choice of unusal and hard to find items. Its a must see.
Taylour Treadwell: Chatham home is a charming store. Hope is very personable and really cares about her customers. They have nice furniture and are a great company if you are searching for some unique pieces, or you can design quality furniture of your own. Definitely a local business to support for amazing service and quality furniture to match.
jim vin: Wasn't very nice
Andrew Wells: Recently purchased an awesome buffet from Chatham Home. We LOVE the piece and the store is awesome. Faith went out of her way to help us and is a delightful person. We will be returning in the future and recommend you do the same!
Ernest Berman: Bought a small table we had been trying to find. Nice furniture and a bit unique at a reasonable price.
John Becker: Large inventory if unique home goods and furnishing. Service was very friendly and helpful.
Robert Wagner: Stopped here because of the TV Show Good Bones. My wife wanted to see where the two chicks and hammer gals get there ideas. We liked walking around and looking at the cool pieces of furniture. The lady working the counter was friendly and the place extremely clean and well maintained. I will back with friends and alot of moola.
Jose Casasnovas: Very nice place, and very good service. Seems a bit pricey but they have good quality furniture
Angila Lindley: My favorite home decor store in Indy! Unique pieces, affordable prices, one of a kind items, Real furniture not MF wood.
marianne ryan: Extremely down home furniture store. Has the family atmosphere with the perks of unique fashion and decor.
Tre Pryor: Fun store with some cool, interesting pieces. Only complaint might be the prices which seemed high to us.
Ty Courtland: Don't rush in this place(enjoy) it
Cary Soileau: Great selection of art, furniture and unique gifts!
Luis Andrade: Great product. Could work on their customer service. Heard they had a blue wash Sheesham wood wine server that would look amazing with our Sheesham dinning room table we purchased at Urban Styles. When I asked if they sold the "floor" model, the sales woman informed me in a condescending tone that they didn't have "floor models", they sold everything they had there in stock. As if my question was moronic. I asked because the one on the "floor" had a white scratch on it. Remember that scene in pretty woman when Julia goes into a shop and gets rejected by the sales clerk. Well, that's what it felt like. Chatham House, you just lost a $1300 sale.Addition: 3/5 we purchased the unscratched piece that the sales clerk claimed to be "one of a kind" from Urban Styles Furniture @ 40% off, their retail price - which was also cheaper than Chatham Home. So we thank you for being rude. You saved us $400.Hello Hope. Had I seen your original response sooner, I would have contacted you right away. It sounded very sincere. As I mentioned before, I have shopped there often for home accessories. I googled to look up your hours of operation tonight. The blown glass on drift wood caught my eye and I was hoping to purchase one. It's unfortunate that your addition calls me a liar. Only confirms my review based on, not your product but your "customer service". I won't be returning. Thanks.
Ben McGhee: Great collection of pieces. Really unique items that could make a room shine. Casual atmosphere and layout makes for a great time browsing. I highly recommend!
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Furniture store
2. Kirkland's - Marion County
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· 133 reviews
8928 US 31 South Greenwood Shopping Center, Indianapolis, IN 46227
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MM Higgs: I love shopping there!
Chuck Winslow: Good deals
sue barron: Getting rid of Christmas items now so I got some good deals. Went back next day and not much left. Good place for large pictures and mirrors.
Bonnie Tucker: Great place to go to get furnishings for the house.
Francie Stephens: Great assortment of Christmas items.
Debra Waltz: The staff is friendly and I love a lot of the merchandise.
Ramona Holt: The Greenwood Store is the BEST, unfortunately it's so far away 😪
John Angeline: Too many things for me to buy. :) Love the items!
Jonathan Franklin: The staff is friendly and knowledgeable. Great selection and setup of products for your home!!!!!!!!!
670 XC: Awesome 👍
rita roberts: The employees were willing to help me and went over and beyond anything I could have expected.
Tina Duncan: Love this store! Love the customer service! This is by far my favorite store! See you soon! 🙂
Doug Bane: All good
S T: Fun
Mitchell Duncan: Staff is super helpful!
Maryann Chisler: Great sale and nice employees
Megan Binkley: Very nice staff, high quality items
ConnieJo Harris: Love this store!
Diana Denney: Love this store! Always great items. I usually find way too much I would like to buy. 😉 Hardly ever leave without buying something. Also love their Daily Deals! And the K Club.
Rosio Moreno: I can always find amazing decor for my home. I love this place!
Melissa Edens: Great products. Super friendly and helpful staff.
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Gift shop
3. Homespun: Modern Handmade - Marion County
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· 176 reviews
869 Massachusetts Ave, Indianapolis, IN 46204
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Reed Morrison: If you hate your job. Don’t work there. Rudest dismissive employee. 3/2 at 12:00pm.
Molly Rainette: Awesome local shop selling locally made crafts and items. The store was clean, great atmosphere with wel owing staff. Layout was great and just a fun experience with so many cool things to peruse. We bought gorgeous art by the artist Emma Overman for our walls!
Jueleen Provstgaard: Great place to nose around, lots to look at. Item's are of good quality and priced fairly. The employee working while I was there was super friendly and helpful.
Robert Castillo: It's a cute little shop for getting knickknacks. There workers there were nice.
Daniel Corson-Knowles: This is THE BEST place for local Indy gifts! I always find something unique and here
Glenn Ryan: Great place with unique items from local merchants.
Pam A: Staff are awesome and knowledgeable regarding merchandise. Great customer service.
Sarah Wesner: Fun store with lots of different choices and fun products!
Daniel Drexler: Great selection and friendly staff! Unique gift items.
Jill smith: Love shopping here. Unique
Scott Mccolley: Best place to get your souvenirs while in Indianapolis Indiana. Definitely 🛑 here.Enjoy!!!
Adrianna Shiflet: Such a cool store!
Benjamin Buchenot: For gifts that are on point you can't go wrong with Homespun!
Kara Gladish: This place is my go-to for gift shopping. So much cool, quirky, local, and/or delicious stuff!
Bryan Truex: Always a nice variety of things and especially local items.Plus, they're dog friendly!!
Matthew Market: This place has been awesome for 11 years!Buy art here and support local, independent artists!
Kelly C: Super cute and unique merchandise!
Cortnee Yarbrough: Always find something to love here!
Alex Vinzant: They have so many amazing things. Basically everything you could want from around Indy and then some.
Elda Jameson: Awesome boutique with majority local & handmade goods. Friendly & knowledgeable staff and a great variety of eclectic, cute, and fun gifts!! Selection of cards and stickers are excellent as well. Definitely worth checking out!!
Nai Collymore-Henry: Friendly staff. Cute decor. You can get lost for hours. Beautiful art and prints. A must!
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Furniture store
4. Pottery Barn - Marion County
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· 72 reviews
8702 Keystone Crossing Ste 129, Indianapolis, IN 46240
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A Google User: Never friendly
Susie Dawson: WARNING I am very disappointed with my experience at Pottery Barn. My husband bought bedding, including the Classic Organic Sheet Set I would never shop at this store again or any Pottery Barn. My husband and I bought these sheets on March 26, 2023. We had a king bed delivered on March 30, 2023. We washed the sheets March 30 before making up the new bed. When we got them out of the dryer on Wrinkle Care setting Permanent Press, they were beyond wrinkled - all scrunched up. We did not make the bed after seeing the sheets and went to the store to return them that same day. We were told they don't take back sheets once they are washed. Well, first, one does not sleep on the sheets until they are washed. And, they have to be washed before one knows they are 100% unacceptable. The salesperson got the manager for us, who told us this is store policy. He did not even want to look at the sheets for himself - totally indifferent to the issue. We spent a lot of money for a quilt, two quilt sham covers, and two linen duvets. They refused to make the issue right for the sheets. I said I would report them to the BBB and Attorney General of Indiana. They said to go ahead. I forgot small claims court and AmEx. I am getting my $169.00 back the hard way, since the easy way is not possible. Having read the small print on the receipt, it is not stated anywhere that this is a store policy. I am contacting Simon Mall about this store, too.
Anthony kirkpatrick: Bought a couch 2.75 weeks ago. A week before delivery they canceled my order my order because of problems overseas [terrible excuse for a week before delivery] . Called for support.. the first lady put me on hold when i asked if they would make it right and give me a discount on new purchase [i just moved & have been without a couch so this it's a big deal as planned my move in around the delivery of a new couch] and immediately hung up on me. Called back sat on the phone for 35 minutes just told me they will give me no discount. Now after wasting 2.5 weeks waiting .. I have to go shopping again for a new couch and start the process over. This company has wasted ample amount of my time and doesn't seem to care. Basically telling me to kick rocks.. funny thing.. I was going Saturday to buy a dresser and bed from them.. but it appears they don't care about my businessThe second lady I talked to in the phone was nice but management doesnt care about customers. And with the first lady hanging up on me [yes I was polite].. id say the company absolutely does not care about their customers. Shop some where else!!!!!!
L Hill: Great experience with ordering a bedroom set. The sales lady was so nice and personable on a busy evening. We received our delivery on time. We had an issue with the quality of our headboard but we were directed to contact customer service and the process of getting a new headboard was simple. They were very responsive and helpful. With the shortages of everything today, I was very pleasantly surprised with my experience! I took one star away, not because of the service at the store....but because PB charges SO much for shipping and delivery! We ordered 4 pieces so it was fine but it wouldn't be worth it if we only ordered one piece.
Mariah: Pottery Barn products and quality are great, but their lack of customer service as a whole is disappointing. They refused to offer a discount or make it right after they delivered the wrong color of a 2 month backordered item. I now have to wait 3 more months for the correct item because of their mistake. I will not buy from PB, West Elm, or Williams Sonoma (all companies they own).
Shannon Lamb: We completely redid our bedding a week ago and needed a lot of help. There are so many layers.. the sales associate, Frank, really helped us. It took a minute for me to explain what I was looking for, but he listened and brought out the perfect duvet cover! We ended up getting a full sheet set, 2 throw pillows & covers to match the duvet + another blanket. It was a pricey investment, but totally worth it. The sheets are SO LUXURIOUS. They are the Tencel lyocell sheets and you literally just glide right into them. I am absolutely obsessed!!
Kate McKibben: Timeless and classic decor
Amalia Griffin: Do not believe delivery times at all! “In stock” for my zip code apparently means changing the delivery window without notice despite the product still being listed as in stock and ready to ship on the website. Hope to receive my couches that I ALREADY PAID FOR eventually 😩
Katie Kawiecki: I ordered from Pottery Barn 1 time and will never buy something from this company again. I ordered 2 items in April, finally received them September 4th. The bed was damaged and replaced. The expensive dresser was broken, the drawer would not open and it was refused and put back on the delivery truck to be returned. It’s now October 20th and Pottery Barn has still not provided me a refund check. I continue to fight with them, each time I call customer service I’m provided different info about when the check is being processed or if it’s processed. Just want my money. I will not buy again from here nor do I recommend anyone else!
David White: Service at this location is always very good parking is a bit of a struggle at times in the mall.
Carl Tha Prez: Well organized many different design options at this store.
Jeanette Mentesana: I am just going to share my experience with what I just wrote to Pottery Barn Customer ServiceI ordered this the first week in April for the Spring and I am not going to recieve it till August!? 🤣The ship date had been changed already no less then 3 times.I think at this point and since it apparently takes at least 4 months to recieve it, I will use it for next Summer.If things take this long to receive I guess you need to order 2 seasons in advance.Meanwhile, I ordered and recieved this exact item from another store in early June. So I guess my order can just be for next year.Pottery Barn really need to change your expectations to recieve it by dates.I mean ordered in the beginning of April and not receiving till August is pretty crazy even in these crazy times.
Mukta Umarani: I wanted to share my experience with the Pottery Barn . I spent $400 on a comforter and shams (king size) which I use only occasionally . So this 1st time I washed the comforter after I bought it last year. It is supposed to be machine washable. And unfortunately color bleeds heavily. With one wash it's completely unusable now. I called customer care and they said they can give a 10% refund which is a joke for a completely unusable comforter now !!
Ben Pearson: Would be five stars, but the $4000+ couch I bought arrived damaged, the replacement was also damaged, but third time was the charm and they did manage to eventually get me a great couch. At least they eventually got one that wasn't. I've bought several pieces of furniture here and have been happy with all of them. Some is made in America and some overseas...they could be more clear on the origin. For the price of some of the furniture it should be made here.
Stacy Hall: Worst customer service. I have been waiting on $260 for a refund on a damaged item that was delivered twice. I’ve been working with Customer service since 5/13 and everyone I speak to says they are sorry and will get the issue resolved. We thought we were doing PB a favor by saving them money and accepting $260 on a damaged piece instead of continuing the cycle of returns until they delivered a quality product. Every item that comes from OH distribution is damaged and every item has to go back at least once. The price compared to quality is not equal. PB may never pay me my money but I can guarantee I will never spend another dime in store or online
Emily Rothgeb: I didn't purchase anything here but my mom did, the ladies were nice and helpful (Denise) and they let me enjoy their comfy couch selection while waiting for her to wrap it up! 😂
Tiera Milbourn: The customer service could use some major work.I walked and walked literally past 7 employees and not one greeted me or asked if I was looking for something or needed help. Some where chatting and others just looked miserable to be there.I came in knowing I was going to place an order for two pretty expensive items yet they didn’t seem to care. I had to go up to someone to ask for help. Thankful, he was great to work with but if you’re wanting people to buy from your store, maybe hire people who actually want to be there an will go above and beyond for customers. And honestly, a smile and a hello go a long way!The furniture here is quality and worth the price. The shipping is pushed out for some things so don’t expect it to arrive the week you order. But as they say, great things are worth waiting for!😉
Debbie Temperli: The customer service here is terrible. Designers that don’t follow up, return policies that are ridiculous considering the constant back order and multiple delays in product. Rude employees for the majority.
K M: $200 processing charge that we only learned about after buying the item. It was never listed in the total. Online purchase.
Deborah James: Blissful!♡
Shawn Hegg: Ordered a bathrobe online and instead of a bathrobe I received a monogrammed coffee mug with my initial on it instead. I called customer service and was told they wanted me to send back the mug while they generated another shipment. The lady put me on hold and the call was disconnected. Called back, finally got ahold of another guy who agreed that sending me to a ups store to ship back the monogrammed mistake was asking too much. Surprise the item is now out of stock. Got bumped up to a supervisor who told me there was absolutely no way to fix the problem. When I asked them to ship it from a store inventory she said it wasn't possible and told me she generated a refund because there was nothing she could do. Don't buy from this store online. Their strategy for over selling items is to send you a coffee mug with your initial on it.
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5. Crate and Barrel - Marion County
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· 146 reviews
8701 Keystone Crossing, Indianapolis, IN 46240
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Randol Logan: Lots of plates and cookware
Leo: We have spent a lot of time looking for the perfect couch, and our salesperson, Rose was awesome during the process. She was very helpful, nice, and sincere and did an excellent job at explaining everything. We finally bought the couch of our dreams and are so thankful for Rose's help. We are very happy customers!
C.V. Jones Jr: Always good to look at just got to watch the prices
Mariah: All the items I’ve ordered from here have been great quality and no issues with delivery. Highly recommend!
Kylie Lockett: Great location in the keystone mall.
Terry Franzman: My favorite furniture store.
Uday Kamath: We had an issue with our furniture delivery due to some miscommunication from their delivery company. I went in and talked to the store manager Evan about the issue, he was very polite, professional and he took care of us and made us whole without having to go through any long arguments. Needless to say we will be purchasing our furniture here in the future. Thanks Evan.
Jennifer Jamason: Clean, well stocked, great displays. Friendly customer service.
Tevon Scott: Evan and Ashley, went above and beyond today for my husband and self. They ensured all questions were answered, were very funny as we waited, and made sure we knew about the product we purchased. Above all else, I appreciated your patience and ability to do your job without a fuss.
theresa predmore: The assistant manager is the best. Thank you for your help. Pleasant experience.
DK G: Nice to look at all the modern and up to date kitchen and home wares, but still hard to swallow the prices for some even the simple items.
Christy W: I have to agree with the other complaints around furniture purchases. I ordered a bed in February which was to be delivered in May/June. It has pushed back to September and they will not refund my deposit. I will never order furniture from C&B again.
Nick Damptz: Why is this place still around? SUPER expensive for no reason. Tried spending a gift card twice and even the "clearance" items are expensive and damaged... why? Save money go to other places
Veronica Vernon: I have sadly had the worst experience with this location. I asked to place a large furniture order. The store employee gave me false information and left off a key item from my order. The store called me to schedule a delivery of part of my furniture and told me I owed money on the account, which I did not. They said they would call me back after checking their system; they never did. I have had to spend hours on the phone with customer service to resolve the issues that started in the store. I know this is a trying time for all, but I am so disappointed in the service here. I do not recommend using Crate and Barrel for any furniture needs. There are nearby stores with far superior customer service.
Holly Krajewski: Employees here are always friendly. A product I came in to purchase was out of stock and I was able to have it quickly shipped to my home for free. Also, I appreciate that this store has taken extra measures to purify the air with several purifiers throughout the store during the Omicron surge.
Anthony Scott: Love this store. Friendly staff and great furniture.
Cathy G: Dreary day, dreary store. Everything is black, white, and gray. No colors, no fun.
p s: This is a large store with many options for kitchen ware. The staff was very helpful looking at dinnerware options. Prices can be quite high for higher quality items. All equipment that I have purchased from C&B have been long lived.
Danette H'Bey-Thompson: Bought champagne glasses didn't realize I didn't have a full set.
Jeffrey Jones: Nice stuff
Alberth Franco: Really great staff in the store. There are definitely some good buys and sales. Their furniture is of great quality but on the more expensive side. Overall, highly recommended to drop in and check it out
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Furniture store
6. At Home - Marion County
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· 297 reviews
3015 W 86th St, Indianapolis, IN 46268
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Pamelia Sublett: The front desk guy was very rude. I put my items away and left and will not return. I think that he was the manager.....! The woman up front as well was the complete opposite, very kind and helpful.
Doug Winkler: Nice place I did notice a lot of empty shelves. We bought a nice umbrella and wind chimes.. This is when it went downhill we had picked out 4 American flag pinwheels for t our sidewalk in the summer. After waiting in line for a register we were told that the pinwheels had been discontinued and they couldn't sell them to us. We asked well what are you going to do with them the cashier said they would go in back then get thrown away. We are no we will pay for them! She said nope I can't sell them to us and showed us her screen. Doesn't make sense so I won't go back.
Kelly Jones: Great store, reasonable prices, wide selection. Definitely recommend
Heather: The best At Home in central Indiana! I’ve had many great experiences here. Absolutely worth the drive. Very kind employees and generally a good assortment of merchandise. There is something for every season all year round.
Phillip Pope: A lot of empty shelves and aisles but is organized. Not an employee in sight and a long checkout line with one register open.
Nichole Howard: Great store
Nadine Fletcher: Found exactly the towels we needed
Ramona Holt: Great items and Great Customer service!
Jeremy Tuterow: Updating to 5 stars. We were there today and it was very clean and orderly. 3 cashiers, and all were extremely friendly. Stepping it up!
Laura Smith Mitchell: Don't expect much service. I get the staffing issues, but after visiting twice and finding the right chair and in stock...I was told " sorry I cannot help you, come back tomorrow ". This was the manager.Lost my business!!
Cindy Juhl: Always luv this place. So big. Got my steps in! 😂
Angela Howell: First time visiting..really neat store..helpful staff..great variety..I will be back..
Zachary Teeples: They have some cute stuff but i feel like they’re gonna go out of business lol
S. Stephens: 86th/michigan locationQuick in and out visit. Found what I needed and moved on. Friendly checker along with decent prices.
Tabitha Brooks: Found what we were looking to purchase. Got home and discovered the hardware for one of the largest patio furniture pieces was not in the box. Called store and associate that took the call was not helpful. Called Noblesville store and Manager named Trish helped us with a convenient solution. Will be using the Noblesville store as my new At Home location.
Tinna Stephens: Love this place has a little bit of everything
Terry Morris: Where I work
Heather Hawkins: Loved it
A: Worst experience I’ve ever had in a store. Prices were not correct for anything in the store. No manager/ supervisor for escalations. Cashier was rude and had no idea what she was doing. Will not be coming back. Did not give me my receipt. Everyone just standing around and talking. No customer care at all.
Kenneth Stone: Definitely a must go to get vases and picture frames
Amanda Philips: I love shopping you here
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Furniture store
7. west elm - Marion County
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· 56 reviews
8702 Keystone Crossing Suite 160, Indianapolis, IN 46240
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Mariah: I ordered a chair from West Elm in cream but they mistakenly delivered navy blue. The original order was 2 months backordered and I now have to wait 3 additional months for the correct color because of their error. They won’t offer a discount or anything to make it right.Also, the lack of customer service options is such a hassle. You have to call in every time you need something and the wait times are ridiculous. There’s no email customer service option. Do not recommend.
Regina Vaughn: Let me start by saying I have a lot of West Elm products in my mid century home and have been happy with my purchases UNTIL I purchased a sofa with a chaise two months ago. The cushion in the chaise is overfilled in one compartment and under filled in the top one. Since they are individual compartments in the chaise cushion, you can’t fluff them and distribute the fill in the low areas making the chaise uncomfortable to sit on. The company won’t do anything about a sofa I had for two months! If a company can’t stand behind their product then I can no longer buy from West Elm and make sure I let everyone know not to buy there.
Martin Flaherty: Fun place to look around.
Geist Nails: I believe this is the worst buying experience I have ever had to gone through. I ordered some furniture back in August of 2021. A couple of months in, we decided to cancel the order because they kept delaying the order for delivery. By the February of 2022, they were still delaying the order for delivering. By this time we called about 4 times to cancel the order. They denied the order and will not accept our cancellation. Next thing you know, they sent home a credit card statement charged for the order. I called them to explain we cancelled. They said “not to worry” they will take care of everything. After a few weeks, they sent us a gift card not knowing what it was for. After that, the credit card sent us a balance of the amount on the gift card. At this point, I was done with dealing with West Elm. I would not work with them at all playing dirty tricks. We called them about this and the rep said they’ll take care of it. Now we had to call Capital One to dispute the charge, they denied the dispute even though I called about that incident as well. I literally had the worst experience with this company with service. I regret ordering anything from them. I thought they would be a reputable company being it is located in a high end mall. Dirty people playing dirty tricks. Be careful please!
Looshone Scastara: Beautiful furniture! Wonderful and kind staff, check in with me if I needed help! Very helpful!Love the furniture being sold, not too pricey either! Highly recommend
Keira Goff: Son and daughter-in-law registered with this company for wedding gifts. I ordered a product that showed in-stock off their registry. First, it wouldn’t come off the registry to avoid duplicates. I guess that worry was unnecessary as the item was actually back ordered. Ok, so it’ll come a couple days after the wedding. It’s 2022, so we can be patient. Now, they keep moving the shipping date, the product STILL shows in-stock (it’s not), and I’m wondering if the product will ever arrive.
Danette H'Bey-Thompson: A little pricey, but you can find unique items here.
Siera Hampleton: If I could give 0 starts by the way that I was treated in this store I would. They treat me like I did not exist. When I ask from pricing on a item from a tall guy with blonde hair he looked at me did not even speak or greet me. Walk by and pointed to a associate that did the same never will I go back to this store!!!! I don’t know if it was because I was black or the fact that they are lazy!!! Mind you the store was not busy!!!!!!!!!!!!! Worst experience ever!!!!! Mind you I drove 2 hours just to go to the store to be treated very unacceptable!!!!!!! Close the store or hired people that want to be there that are helpful!!!!
Debra Mason: I'm getting ready to place an order for end tables that I've been in love with for years. They say I will receive in a week, but I cannot for the life of me understand why it takes over a month to get bedding? It would seem that while other retailers have recovered from pandemic delays, getting some things at West Elm is tantamount to getting toilet paper a year ago.
J A: Firstly, no price match. Secondly, It is very hard to cancel the order. I have to wait for 48 hours to see if the order could be canceled. And, according to the customer service, it is impossible to get the white gloves delivery fee back because the order just shipped out from the vendor to their delivery center. Even the order is not scheduled to deliver, they are still not going to refund the delivery fee.
HONGXIA REN: I purchased a mirror on Oct 1st. Within a week, the price was reduced by $100. I called the customer service for price adjustment. My request was denied after I called two representatives. I got different responses from different representatives. I couldn't even cancel the purchase, though the item has not been shipped based on the information on my end. Price adjustment within a week of purchase was provided by other businesses, yet not available at West Elm. The customer service gave inconsistent answers. The webpage of West Elm does not allow product review from customers. I was a loyal customer before. However, I no longer think their service is customer-friendly. Plus, the quality of some West Elm products is not justified for the price tag.
Haley W: Bought a sectional a few weeks ago and was shocked about the lack of customer service within the store. My boyfriend and I came in when it was a less busy Saturday morning and there were two other people in the store. There were 5 employees standing around the cash wrap and we were ignored for a solid 5-10 minutes. Eventually a manager came to our assistance but we were still unimpressed that no one initially came over to help. We did end up purchasing the sectional but I can’t say the experience was all that we wanted it to be…
Katie Coots: Placed an order at 9:30am, called at 10am on hold for 45 min asked to cancel order, said they can't its already been pulled and now i will have to wait 7 days to get it and then ship it back. That obviously was a lie.
Matt T: Great customer service
Anna Kraft: We ordered some barstools that were falsely advertised as being delivered August 12. Once I made my purchase they told me they would be delivered November 19 instead. I called immediately to cancel and their customer service was not open during the advertised hours. I called and cancelled the next day. 12 days later they called me and told me the order could not be cancelled. You cannot trust this company. First they falsely advertised the delivery date. Second, they falsely advertised their customer service hours. Thirdly, they are attempting to charge me for the order after they confirmed the cancellation
Jo Stember: Nice but beyond my budget
Catherine Elyea: Extremely nice employees who helped out with all the questions we had about the items and furniture.
Ken: Very nice
Leah Smiley: Beware!!!! Read the bad reviews before you purchase from West Elm. There is a pattern. They take your money and you will not know when these knuckleheads will ship your item.
Deirdre Howard: Products not great
UG UG: Shipped used/returned furniture to us.
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Furniture store
8. Nadeau - Furniture with a Soul - Marion County
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· 37 reviews
5459 E 82nd St, Indianapolis, IN 46250
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A Banerjee: Reasonable in price, classic contemporary furniture with off the beaten path styles. Only drawback is, they don't deliver.
Chad Bauerle: Wow what a find, we have been searching for a new TV stand for a couple months and found an amazing, one of a kind piece that we instantly fell in love with!It is clearly high quality craftmanship and the staff were so friendly versus the experiences we've had at Ashley Furniture, Godby and other furniture stores.Do yourself a favor and go in and ask for Steven, he was awesome and you're sure to find something to enhance your home. Wish we had found this place long ago.
Brittany Green: My sister purchased a dresser from here a few years back. She kept noticing little piles of saw dust in and around the dresser when she had her house checked for termites. She had the tech look at the dresser. HE said those were caused by by wood boring beetles and they would have come in the dresser. They are not native to the states and there was no other evidence of them existing in the house. He tried to treat it but they will not go away. She contacted the store and they said there was nothing they could doing seeing that she had purchased it more than a year ago. I would be hesitant of buy any untreated wood furniture from this store. That's what these beetles like to burrow in. She is now sitting a $600+ dresser on the curb with a note because she doesn't even feel comfortable donating it.
Julie Kennedy Carlberg: This is a great store. Awesome, unique pieces that are solidly built and fairly priced. The staff is super welcoming and I shop here frequently. Instant satisfaction since their showroom is their stock...you walk out with something to place in your home today.
Parker: Have bought several pieces here over the last few years - always unique furniture and always great customer service! Really an awesome place.
Armbarred: Always such great interaction with the staff. Very helpful and knowledgeable about their items.
Charles Morgan: Amazing furniture, we bought 4 pieces that were perfect and that nobody else could match the style let alone the price. What I have now is 4 unbelievably beautiful, one of a kind pieces of art/furniture in my home. So happy to have found them and I will definitely go back!
Holli Frazell: Great store, we always find original pieces of well-made furniture at a great price. Highly recommend.
Melissa Duncan: This store is filled to the brim with tons of unique pieces that are real wood! The staff was super attentive and gave me great ideas for creating my new space! I highly recommend visiting. Their stuff changes often.
Apostle Dr. Mary Mocha: Good service
Michelle Haffner Hall: Love this store! Just got 3 end tables for a remodeled family room. Can't wait to get them home. So many pieces and so much variety, plus great quality. Great staff also!
Ann Sombun: I love looking at different types of furniture. They always have different things every month.
Drew Thomas: Unique quality furnishings from India. Solid woods. Excellent staff. Wholesale prices.
Brenda J. Agnew: Amazing & unique !
charles dale: Great customer service. Very knowledgeable. Stopped by late afternoon gentleman there was very helpful, showed me what i was looking for.
Bitners Sunflower Urban Garden: Prices amazing, unique furniture.
Black Butterfly: This place has the most authentic, quality made items to fit your specific personality! Definitely worth stopping.
Ben Pettingill: All of the top options for furniture. Got 2 beautiful night stands. They even had a back story on how they were made!
Jerry Sizemore: Get what your looking for here
Allison Mette: Great selection!
Gene Deardorf: Nadeau has some very creative and colorful furniture which are very unique and modestly priced for great deals!!!!
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Gift shop
9. Silver In the City - Marion County
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· 384 reviews
434 Massachusetts Ave, Indianapolis, IN 46204
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Sarah Leap: Wonderful staff, plenty of fun stuff to see and buy!
Jodi Riordan: Great place for gifts and lovely jewelry.
Jade West: such a funplace to shop
Harsha S: We had stopped at this shop earlier in the weekend and noted that they sold a lot of "gift shop/tourist" items. Many of the products seemed like they were made by either independent designers or small businesses. It had anywhere from jewelry to stickers to gag gifts and books. We stopped by on our last day to see if we could grab some items. I ended up buying some dad joke socks. The employees were very welcoming and helpful. I recommend checking this place out!
J V: Cute store! A lil chaotic and haphazardly organized but a nice mix of items for anyone to enjoy.
Tavia Morgan: Was shamed for using the wrong gender pronoun in store, felt extremely unwelcoming and I will not be returning.
Sophia Emerick: Everyone is super friendly and welcoming here! Very nice variety of things such as gifts, household items, and jewelry!!
Rebecca Endsley: The cutest store!! Unique gifts. Super nice staff. I love these types of stores. Love finding fun gifts for friends and family. If you are in the area, it’s definitely worth stopping in. Enjoy!!
Savannah Aldridge: Cute and unique merchandise, including some Indy items for tourists. I got an adorable sticker for my phone case and some postcards.
Denise Laverty: This shop is so cool and carries such unique items and gifts. Great place to find something for those hard to buy-for people! Staff are all super friendly and extremely helpful!
Jennifer Freeman: Always love visiting this store for unique gifts.
RealtorClaireAnne Aikman: Cute place for out of the ordinary gifts.
Amanda Melvin: One of my favorite shops downtown.
Josh Schoenbachler: Plenty of little knick nacks and things to look at and buy. Good stop while you're walking around.
Steven Flowers: I love this store! Their products are fun and unique. They sale work from local artist and the staff is incredibly knowledgeable and kind. I’m most moved by the store’s active engagement in social justice causes from being an advocate with their products, donations, and even engaged with policy by testifying at the statehouse making arguments linking social justice policies to pro-business policies. I am throughly impressed and look forward to every visit.
Becky W: I worked at SITC many moons ago when it was open in Lafayette. Every time I'm in Indy, I have to stop in. It's such a fun little shop with the best gifts!
Kathy Graves: A little pricey but they're local with a lot of unique and fun items.
Leah Bode: Such nice people who work here! This is the perfect place to go for finding gifts for friends and family
Ken Armstrong: A shop full of unique gifts that is sure to have something to interest anyone! A great place to stop in and stroll around, this is definitely a place to visit while walking down Mass Ave!
Dave Meeker: Great place! Thanks Kate for polishing my wife’s necklace!
Jill smith: Unique
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Furniture store
10. At Home - Marion County
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· 534 reviews
7667 Shelby St, Indianapolis, IN 46227
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Beth Stainbrook: Thought it was too pricy
DeVonna Carlisle: I would have given a five but I was charged regular price for several items that were marked extra 50% off tag.
Jennifer Swift: Always have fun trips to At Home. Buying today for my Daughter's new house! So excited. Quick check out, not too busy on a Sunday morning.
gary cummins: Very helpful staff
Brad Carroll: Not much selection, for what they have it is overpriced.
Jimbo: Came here when no other shoppers were here, and it felt like a desolate apocalypse (in a good way. )
MOHAMMED DALOWAR HOSSAIN: Price wise I think this is the best place for home goods
Michael Pawelczak: Good stuff and helpful staff
Sherry Wilson: Loved variety and prices.
Dick Mobley: Still haven't found what I'm looking for.
Dale Box: What a fantastic and fabulous store, came in to check it out and left with over $400 worth of stuff, definitely recommend this place for anyone looking to decorate.
Jen B: A lot of unique stuff that you can't find other places.
Livvy Owen: Updated review. Their shelves are not always completely full, as they seem to have a stock problem like every other store is currently having. However, they still have a wide variety of a lot of different items. For instance, the amount of halloween decor is very pleasing for anyone who loves decorating for that holiday. I'm sure it's the same for other holidays. Definitely recommend, if looking for anything for your home or for a house warming gift!
Darth Stanley: This stacking technique made me laugh then buy something!
Michele Young: I was just along the trip to the store with my daughters. Didn't purchase anything but there's a nice selection of just about anything you can think of!
angela lucas: They have great stuff there just a bit expensive
Scott Ritchie: Pretty good trip. Organized on shelves and pretty good variety
Ron Capuyan (RythuM): Mobility cart died in the middle of the store, very dangerous for those with severe disabilities!! Sent the email but also contact the local employees who are being ignored by corporate & pleading with customers to help them out.
Cindy Kay Baker: Big selection but a little overpriced. Noone greeted me or asked to help as I walked around the store for about 15 minutes. Won't be back. Sorry
Vanessa Kenworthy: Great selection, some items priced outrageously, but for the most part on par.
Joy Hughes-White: Fabulous home decor options, little more pricey than I'd like to spend, but definitely unlimited options for the entire home
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Furniture store
11. World Market - Carmel
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· 393 reviews
2200 E 116th St, Carmel, IN 46032
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12. Old Time Pottery Indianapolis - Marion County
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· 159 reviews
8811 Hardegan St, Indianapolis, IN 46227
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Home goods store
13. Hampton Designs Studio & Shop - Marion County
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· 72 reviews
5515 E Washington St suite a, Indianapolis, IN 46219
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14. Foundry 317 - Marion County
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· 5 reviews
819 E Westfield Blvd, Indianapolis, IN 46220
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Home goods store
15. Decorate - Marion County
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· 10 reviews
708 Massachusetts Ave, Indianapolis, IN 46204
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16. RG Decor - Marion County
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· 27 reviews
4341 W 96th St, Indianapolis, IN 46268
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17. Kirkland's - Plainfield
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· 87 reviews
2540 Perry Crossing Way, Plainfield, IN 46168
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Gift shop
18. Be The Boutique - Marion County
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· 6 reviews
5607 N Illinois St, Indianapolis, IN 46208
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19. Anthropologie - Marion County
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· 82 reviews
8702 Keystone Crossing, Indianapolis, IN 46240
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