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Cell phone store
1. Verizon - Marion County
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· 111 reviews
350 Massachusetts Ave, Indianapolis, IN 46204
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Ashtaye Nance: I honestly don’t know the purpose of the store, went to get help with a iPad I bought from Verizon and they told me they couldn’t help me because they don’t have computers, so there’s that.
David W: Help here is great!
Seth Norton: I've always bought a screen protector with every new device I've ever bought. Verizon was always very prompt with putting the screen protector on my new cell....this particular location didn't even mention that I even bought it for the cell to begin with. Yeah, sure, I'm well aware of my being capable of doing it myself, that's not the point. Point is, I definitely won't be buying anything else with them again. Then I ended up having to go back because they also failed to give me any receipts since I'd paid with cash.....smh....
Stephanie Wakeland: Super friendly staff. Helpful and not pushy whatsoever when it comes to trying to up sell. I would say very respectful towards customers in that way.
Joshua Chandler: Had a few issues with the app, but when I went to this location, all issues were no longer the factor. Awesome team, perfect outcome.
Ryan Roper: The people are cool but might be the most useless store I’ve ever been in. Can’t transfer data, can’t store any phones or devices, can’t return anything, and the options are limited as hell. It stinks
Patrick O'Neill: I got Verizon’s 5G Home Wifi, but the hardware wasn't marked as delivered, and when I registered the account and setup the hardware it put the account in a broken state that their backend software didn't account for (setup before confirmed delivery). After talking with 3 cx reps for an hour, we ended up canceling service, as nobody could resolve the account issue.The customer support rep sent me to this Verizon corporate store to get a shipping label (they said the label could only be physically mailed or picked up in store). After waiting for ~20min, I was told that the store cannot return, ship, or even print out a label to ship my router. I am forced to wait for a label in the mail and give me new address that I am about to move to.
shocked X: Terrible customer service
Jeanice Chastain: the employee that helped me at first seemed like he wasn't trying or cared enough to help me. but not let first vibes stop you, turned out to completely opposite. he tried everything to figure a solution for me. not on just one phone but all three I had with me. he was able to help me get two out of the three, and the third one wasn't compatible. he answered every question, I felt like he was sincere and experienced. so glad I stopped in there!!
Kathy Roache: After I was told on the phone that I could return a product to the Verizon store, I get there only to be told that I couldn't return the product in store. I had to receive an email with instructions on returning the product. Total waste of time.😕😕.
Lemer Seven: Very helpful and patient.
Gargoyle: It's a pretty nice place, staff is professional can't complain 😊 I originally don't know what there cellular service is like but it was already at a good start with their staff
Theresa McMiller: The young man, Neil was very friendly and engaging in my problem with my phone and resolved its tech issues.
Hector C. (DetailMOB): Very Good costumer service !!
Helena Van Auken: The whole system is a mess. If you want anything done just go to the store first because the app and website are trash and so is the customer service line. The employees in store were nice and helpful although my trip lasted much longer than I anticipated.
Naomi Davis: They sell phones yet can not help you with the phone.
Nefra's Journey: Great 1 on 1 customer service
Jourdan Carroll: God bless Neil from Verizon. This man helped me so much when I screwed up my phone and was very stressed about having to possibly tell my stepdad. Jen the manager was also incredibly helpful and kind. 10/10 you guys are the bomb.
Sierre Celestin: The people who are working is very rude and unprofessional..
Kyle Kingen: I had a really great experience at this location and I appreciate Neil with all of his help!I started a new line and traded in my old phone as it was bugging and it was time to get a new one. I definitely recommend stopping by at this location for great help and people!!
David Wolfe: Fantastic customer service. The best I've encountered in the industry
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Cell phone store
2. Verizon - Marion County
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· 226 reviews
Cherry Tree Plaza, 9875 E Washington St, Indianapolis, IN 46229
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Donald Marcrum: I went looking for a phone case for my phone and they had exactly what I was looking for
Jeremy Crouch: Nice job setting me up with a new ipad
michael day: Always great customer service
Dustin Clark: Don't waste your time here, go to a different location where you will be greeted and helped. Employees here didn't even want to help or offer any help. Went to Noblesville Verizon and they answered my questions about travel pass.
Gregory B. Newell: Their pay your own bill machine is great. Customer service is good. They know their jobs
Matt Bartlett: Website and everything says open till 7. Got there at 620 closed and door locked but employees still in there.
jorge rowell: No comment
Teto Kasane: Store clerk told me i could get 400$ off my new phone if i traded in my old one. Wrong. It takes off a portion of every monthly bill, but if i pay extra it doesn't include that portion of the 400 i supposedly get. They explain it to their customers all wrong, very sneaky.
Sue Miller: Not helpful rude!
Jonathan Winchester: The management really cares. Friendly staff that know what they are doing. I've tried them all. Verizon IS the only cell company for us.
Jake P: Walked in to there gentlemen up front, and was assisted immediately. Didn't end up with a new phone, but definitely got the information I was looking for. Will return for phone once we see a new deal we like.
Tim Pritts: I suggest avoiding this place if you need a phone or good customer service! Oh! Yes! They are very nice and accommodating until you buy a phone! I spent $300.00 for a phone that didn't activate within 24 hrs like the liar that sold it to me said it would! I went back, and the staff were rude and crude! They didn't want to be botherd! Now I have a worthless new phone that dosen't work! The owner dosen't care either or he would do something about his very unprofessional and rude staff! All he does is write nice letters to customers who have been ripped off! Lining his pockets with stolen money! They are being turned in to the Better Business Bureau, the Indiana Attorney General's Office and the Verizon Co! Something must be done about this den of thieves! This is the Verizon store in Cherry Tree Plaza on E Washington St! STAY AWAY!
Austi Rose: Even though I couldn't leave with a new phone, the staff was great, friendly, and very helpful.
Charlie Lopez: 5G upgrade, new iphone & good trade in value were great unexpected results after the visit
Ashunti Taylor: I have enjoyed my Verizon experience
Pam Pillow: Not helpful
Anita Chaplin: I'm a loyal customer and have been for over 7 years...passing up better offers. I'm loyal until you screw me over! Stealing over $620 from me for what I've paid in insurance on my phone and then not want to replace it.... seriously? You don't deserve my business!!!!!
Jesus Garcia: Had a horrible experience last time I was here
JOE LYONS: Helpful staff
Mary Tolbert-Smith: Jonathan was very, very helpful.
Nicole McMillen: The man who helped us today was kind AND made us laugh. The store was bright, clean and professional.
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Telecommunications service provider
3. Comcast Service Center - Marion County
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· 19 reviews
4225 E 82nd St, Indianapolis, IN 46250
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Sherice v: If it weren't for a decent tech, I'd give a zero. I've had this service for 10 days and internet lasted 1 day, I've missed 5 days of work. Paying 100$ + for installation and then monthly service fee over 50$ to miss over 600$ in a work week. Not worth it. Maybe TMobil might be better.
Tracey Creal: The worst.
Nettie: Xfinity/comcast has wasted my money, time, and energy, I have been a customer for years. To start off they sent me a flex box that I had not approved of, asked, or accepted, they then charge me for said equipment monthly, I call and call as they always just hang up on you after spending 30 minutes trying to get ahold of customer service. As I told them I would not drive the 30 minutes each way to return this flex box they can come pick it up because I did not ask for this or approve of it, they state that they have a pickup you can choose online, it did not work for me, so I schedule for a supervisor to call me because the person I spoke to doesn’t know how to set it up, they never do. I drive this back to the store wasting more time, money in gas and wear and tear on my vehicle, I cancel my account while returning the flex box. I get a final bill that they owe me $10.69 on 11/18/22. I start receiving messages on the daily about unreturned equipment, I have used my own router and had returned the flex box when I canceled my account. I wasted another 2 hours of my life trying to talk to someone about the “unreturned equipment” which they stated, that’s an error in the system don’t worry about it. Fast forward to sending me another final bill for $227.01 on 1/2/23 unreturned equipment, now trying to get ahold of someone they can’t find my account because it has been closed so they just hang up on me…. now I talk to a chat agent, and they can’t help me.don't make the mistake like me go with another company!
Elizabeth Crepeau: Did not show me the correct left turn.
bruce roberts: Cant imagine working for this Merciless, deceitful and expensive corporation !!I learned my lesson, never again.
Mary O'Hara: Spoke to Jacob at The Xfinity Store after a Crazy time trying to deal with Xfinity over the phone. A Jason Isaaks had been calling me and trying to collect money. Had several calls that told me Xfinity was going to take over $2000 from my bank account. This was not true. Jacob showed me how to get hold of Corporate and not get caught up in the automated loop. Ed from Corporate got my account straightened out. So GRATEFUL to be able to work with HUMAN kindness.
Susan Wesley: Terrible communication with customer service. We have been trying to get our refund for over 6 months and getting in touch with a agent is impossible. I would never recommend this company....ever!
Kim Morris: We had to go into a physical building because the online and telephone services couldn't take care of our billing issue. It was finally resolved in the store.
malay27: Bill never stops going up.
John Russ: Helpful and friendly
Mike Dickson: Great service, reasonable price. My beard and my hair look great! First beard trim ever and she did great!
Aquaponicliquid garden: No idea how to follow what they agree too.. they are so terrible with customer service
Diane Faux: It was okay
Donald Keys: Great customer service.
Achour Haroun: the first time I meet a customer service like that, she just has to tell me go out, you are not welcom
Amanda Laney: My prepaid internet stinks. Xfinity customer service was rude and talked over me and would not listen to my issue. I had to get stern for the woman to be quiet long enough to listen and then she clearly wasn't because she started talking about an issue we had already resolved the previous month telling me I needed to call to be compensated for the lost days of service. I asked her 3 times about the issue I was calling about today saying I was going to miss the last 6 days of my service and how do I get compensated for THAT issue (multiple times I had to explain that I was referring to my current issue) THEN SHE GOT SMART and said "Can I talk now?" (Mind you I was just finishing my statement so she could understand bc she clearly wasn't) . Now I have to wait over a week for internet that my son needs for school and my husband for work. I told them that was unacceptable and they didn't care. She only bumped me 2 days...it's laughable and if I could afford another internet service that wasn't prepaid I would have cancelled right then and there. TERRIBLE CUSTOMER SERVICE
P: They’ve been going up on my bill every month. They will be surprise when I cancel here in a few days I have switched to AT&T and they have a $55 lifetime price with no rental for the box or no contract and installation is free and on top of that they’re giving you $250 gift card I suggest everybody from Comcast and Xfinity to switch over to AT&T
Leslie Icenogle: Cancelled services in Jan, now Sept and they are still billing. NO COMMUNICATION, NO SYSTEMS.. They will let you sign up, but won't let you stop services!! Different story every time you call. Hmmm.
Michael McNeely: Too long hold to get no answers and no problems solved. They can't even hire people who speak English.
Amber Hinton: We have been trying for 3 months to get our cable buried and have been "forgotten about", marked 3 times just for comcast employee to mark job complete even though it wasn't, then finally they came out to do the job digging 2 trenches and leaving the cable exposed in three area. They then proceeded to lay bark from a tree on top in one area and a huge clod of dirt/grass over another area that someone will trip on. Highly frustrated and annoyed with service.
Robert Dorman: Jacob was very helpful and got me what I wanted!
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Cell phone store
4. Verizon Wireless - Marion County
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· 4 reviews
4525 Lafayette Rd, Indianapolis, IN 46254
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Kyle Bisdorf: This location is closed.
Robert Fike: Service was good, but a little high pressure sales work.
Michael Hartzel: Rachel was extremely helpful...
Max Layman: Don't go here. I went in to get a broken phone replaced and the salesperson asked for all my information to send me the new one. I waited a day or so after the expected delivery date (4 days later) to call back and ask where my phone was and found out that my order my never initially submitted. They need to train their employees on how to use a computer and actually press the submit button. I also overheard another custom asking a simple question about a phone he was buying and salesperson had no idea how to answer. These employees need some serious training.
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Cell phone store
5. Verizon - Avon
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· 379 reviews
10651 US-36 Ste A, Avon, IN 46123
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Ellie Marshall: Employee very helpful & knowledgeable.
Irish girl 18 2021: Always friendly and knowledgeable.I won't go anywhere else.
Brett Braunecker: Scheduled an appointment for 12:00pm to have our daughter's phone looked at and checked in at 11:55am. Left a little before 1:00pm after never being seen and people walking in without an appointment and being seen before us. They basically just ignored us after we checked in. After 45 minutes another associate asked us if we'd been helped and we told them we checked in around noon and no one had helped us since. We were told we'd be seen soon and then watched as he talked to another associate who we assumed is the one who didn't bother to check his tablet for the next appointments and took a walk in. Why even have appointments if you don't even honor them? We left about 15 minutes after that still having a broken phone and never receiving assistance. What a joke and a complete waste of time. Will definitely use another Verizon store from now on.
Carl Krzywosinski: Anthony is Great!
Christopher Hacker: Rob provided the worst customer service experience I have ever seen and/or heard of in my life.
Wamisho Einamo: The most unprofessional place.
Debra Johnson: They always help with what I need. Specials are really good!
Kimberly Lewis: Terrible customer service. I made an appointment for 5:00 p.m. at 5:00 p.m. I was told it would be at least an hour. They would not reschedule me. They would also not give me proof of purchase of my phone which is what I needed in order to unlock my Apple account.
Kelly Cook: This place is awesome! The knowledge, patience, and professionalism is unmatched with ANY cell phone store I’ve ever been to. I switched over from AT&T and it wasn’t easy with the port on AT&Ts side but working with Anthony made it bearable. He made the phone calls and was super patient and informative and in the end got everything handled for me. I’ve got to give a shout out to Connor as well because he helped with the initial order of my new phone and transferring of my account and his help was appreciated as well. Honestly I don’t understand why this store only has 3.8 stars. They’re great!
Hugo Hutchinson: Extremely knowledgeable and friendly. Great service!
D. Hammond: I went in to return a phone as directed by Verizon online services. I was greeted by a gentleman who stated, "Umm, no, we don't do that." I proceeded to show him my email. He said, "Well, I will put you on a wait list to be helped, but I can't promise you anything. When I questioned the wait and why would I would wait if no one is able to take care of my return, his response was, "Well, not to be rude, but you are here on Black Friday." That was not my concern. My concern was waiting when he was not certain of his capabilities in helping me. He gave me a box and advised me to change my return option and go to UPS. I would advise you to seek out another store for your Verizon needs.
Leesha McCormick: Good customer service
Erin Whitlow: Great service high priced
Errold Mayfield: Just paying a bill.
Melinda O'Dell: Thank you, Rob! Glad you're back!
Tameka S: Knowledgeable staff with little waiting. Took care of all if my needs.
F. K.: The staff was very helpful, answered questions about plans and devices, and even helped with a device settings issue.
Jill Foley: Excellent customer service. I was promptly greeted and able to take care of a an order I needed to cancel right away. The sales person was knowledgeable and answered all of my questions.
kzoell: Extremely disappointed in the manager at this store. His attitude from the beginning was poor and he did not want to help. I was Simply dropping an old phone in for the credit, as advised by a store associate from the same store that sold the new one to me, and the manager told me that wasn’t how things were done and that I needed to ship it in. We were told there was a wait while the manager walked around without helping anyone. The store became busy and he completely disappeared. Once I was finally helped it took 2 mins to trade the old phone in and leave.
Brian Williamson: My visit to the store was excellent! The manager, Matt, assisted me. He was very knowledgeable and helpful. However, the Verizon customer phone support is the worst! If I attempt to call the store, one of my options should be to speak with someone at the store. Instead I had to go through the Verizon Assistant, who finally transferred me to a live agent, who gave me incorrect information. Verizon customer service used to be very good, but in my opinion, is terrible. Customer service is very important to me. I have been with Verizon for 13 years. If it weren't for the network reliability, I would switch because of the experiences I have had lately.
Anthony Lillig: Friendly staff
