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1. Chase Bank - South Bend
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· 31 reviews
2101 S Bend Ave, South Bend, IN 46637
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Emerald Copeland: Terrible company that supports domestic violence and helps criminals. Closing my account with them permanently. Now that we’re in this inflation period the “services” they claim to offer they do not anymore. Also very problematic if you are traveling to places such as Chicago because you cannot even ask ATMS due to them all being locked in lobbies because they act like ghetto trash there. Had to find a new bank because as someone who’s business gets paid in cash I cannot afford to waste time not being able to make deposits due to the recklessness of other individuals. Picked this bank because it would allow me travel and the convenience of having access to my bank however this place is nothing but problems at this point.
Yvonne: Some of the workers will treat you like you don't exist. Very rude and disrespectful. One of the "Karens" walked right in front of me and didn't even say excuse me. She did it intentionally. Lucky for her, I refused to stoop to her level. Didn't feel like catching a case that day. Fortunately, I can change banks! :)I'm so happy to be leaving AmeriKKKa soon! This country is overrated and it sucks because of the people in it!!
Marianne Hatfield: We have been to several Chase Banks and appreciate every single one. There has never been a problem or rudeness with anyone at Chase. Our money is safe and we are always greeted and leave with a smile.
lashaun waddell: How is it on a Saturday morning you have two tellers one for the drive up and one for the inside horrible service
Charles MacMillan: I've tried multiple times to set up and start a checking account here. I finally scheduled an appointment with a banker after previously arriving and seeing multiple, personal bankers, not assisting anyone ... but no, I had to schedule an appointment.I showed up 5 min early, waited 20 min, then just left.Last week was my 5th and final attempt, done with this institution.Thanks GuPersonal touch goes a long long way.Stoked to open accounts at 1st Source, should have gone there in the first place.
Susanna M.: Not drive thru atm even though there’s signs for it and the only working atm they have is out of cash. I’m sorry but you know you’re going to be busy on a Friday, plan for it.
M N: I like Chase in general because its international. I use this location often and I've never had a bad experience here with a teller, in fact they are always great to work with, which is why I gave it two stars. The customer service with the bankers, however, is abysmal. In my most recent visit I was there to discuss opening a new five-figure account and discussing investments of a significantly higher amount. I was told by a young Asian woman who's name I don't remember, but who's also ignored me multiple times there, that even though there appeared to be 4 non-teller employees there that they didn't have the time to see me. Guess I'll be keeping the bulk of my money where I get offered a cup of coffee and called sir or Mr. when I walk in the door.
V: Wow so slow
Ainur Kagarmanova: Terrible customer service. Everyone is very slow and rude. Appointment times mean nothing to these people.
nature of life: Good Customer service, very helpful and Very Happy with them.
Thomas Harris: Best bank Ive had yet.
Julieanna Robinson: STAY CLEAR OF CHASE BANK! They let someone walk in and steal $10,400 out of our savings account and overdraw our checking $1600 at another branch out of state!!!! All they can say Is theyll send it to their fraud department! It’s ruining us! Your money is NOT safe at CHASE!!!
David Lewis: They don't even pretend to answer the phone anymore. Just play you a message and drop your call.
L D: This particular branch- says it closes at 4pm. If you call at 3:50pm THEY WILL NOT ANSWER. I have called all other branches and they pick up. I called needing the direct deposit form (would’ve taken 1 minute). THIS BRANCH IGNORES CALL MOST OF THE DAY. This rate is only for this particular branch. The rest of them ? EXCEPTIONAL!
smackdown2211: $8.00 to cash a check that's drawn on chase bank. Pass cost back to customer writing the check. Then add $5.00 for the inconvenience. 'Asked if I would like to open an account. Couldnt help but laugh.
cherrybeer: No one is answering the phone!!!
Stephen F. Takach: Friendly, knowledgeable personnel who have helped me with questions on several occasions.
Steven E. Moore: Friendly staff
Santiago E: Very helpful and polite staff. Handle difficult situations quickly and efficiently. Quite impressed.
Emily Potucek: Drive up ATM at a convenient location.
Lukas Koestler: Absolutely worse service. I would recommend any other bank instead!
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2. Flagstar Bank - South Bend
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· 22 reviews
4400 Miami St, South Bend, IN 46614
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Ashley Bell: Have went to this branch several times, every time the tellers are really nice and give treats to the kids when they come. Have went to this specific branch location for resolution on several issues I had with other branches. I also went here recently to do a transaction and my vehicle wouldn’t start back up. I rolled it to a parking spot and a couple of minutes later the branch manager came out to check on us. She offered for us to come in the branch with all of my kids to wait for the tow truck. She offered refreshments even for all of us! This branch always goes above and beyond customer service and our family really appreciates it especially when I haven’t liked the transition from Wells Fargo I continue to be a customer because of this branch! So way to go!!!
Steve Woodcox: The manager was very helpful and considerate in getting my account set up
Patricia Hosea: Friendly and helpful tellers and bank associates! A great place to bank!
Chris Villanueva: Came to open an account and everyone is very friendly and welcoming.
Amir Coley: I'm a new customer with Flagstar and so far it's been a pretty good experience. They're pretty flexible with their terms. I look forward to having a good long standing relationship with this institution.
Sam Rader: RUDE! Wouldn't make change for a tourist to use for the tolls. Good grief! 😡
Dan Jackson: Lost ATM card. Sending me a replacement in 7-10 days.
Cody “GreyReviewer” Divens: Had to transfer from wells fargo... It was officially closed a week ago. My check was deposited to flagstar.. Flagstar doesnt know where it is.. Its payday/friday and my entire check is in la la land and nobody can tell me what happened.
Kristin Harris: I would give it a zero if i could. Poor customer service. Was forced into this bank from wellsfargo. I have had nothing but problems. Absolutely ridiculous!!!!
Nathan Kim: Worst bank
Rae McLean: Always friendly, will keep you updated, great place to bank
Jamie McCreery: People here are friendly
Eriberto Salgado Román: Hablan espanol..y son muy amables
Sheila Friesner: My experience here is always good and the employees are very friendly!
Daniel S: Walked in with ID to make a deposit. Would not let us make deposit even after they confirmed ID because I didn't have debit card on me and hardly use this bank (now I remember why).
TG OneBar: Always helpful
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3. PNC Bank - South Bend
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· 10 reviews
4501 S Michigan St, South Bend, IN 46614
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Dawn Young: Went there to give someone with car trouble a hand
alexa pagan-santiago: My mother went here to do a wire transfer and was “helped” (if we can call it that) by a woman named angel, when my mother pronounced her name with a spanish accent she immediately received backlash & told my mother to not say her name as such (only way she knew how) and when she asked to do a wire transfer, Angel immediately sighed & gave a stank attitude to where my mom just decided to leave instead of dealing with her. I strongly suggested to my mother to leave that bank.
Cathy Kraft: I absolutely do not like the electronic doors, That alone makes me feel uncomfortable, your bank does not need to be in our neighborhood if you need to be buzzed in or out think about the message you are sending, If you feel your bank isn't safe in the neighborhood then stop taking our money !!!
Christy Garrison: Great customer service
Kimberly Cunningham: Don't use this bank they are unreliable and made it a nightmare to close a bank acct when my father passed. He had other accts at different banks no problems this one nothing but problems lost documents. Be warned. Update:: stiiiiiiill waiting 4months later. Yikes!!!!!! If you bank he I feel sorry for your kids who need to close your accts after a death.
Bin There Dump That Michiana: Excellent service by the staff. Very friendly. I’m glad to be part of PNC with my business.
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4. KeyBank - South Bend
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· 8 reviews
4627 Miami St, South Bend, IN 46614
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Jennifer Stratton: The people are ALWAYS rude... Disrespectful sometimes!!! I don't use this location unless I have to.
Katie Morman: Always have had good experiences here!
Silly Wabbit: Love the fee-free checking and savings accounts I was able to set up online. The tellers have all been 110% polite and professional, and the branch manager is a delight. I can't say enough good about KeyBank on Miami and Ireland!
ROSEMARIE Harnden: The manager was very rude IN FRONT OF OTHER PEOPLE Cathy!!!NOT HELPFUL & JUST WALKED OFF ROLLING HER EYES
Rose Sullivan: Always friendly and helpful
Alex R. (Frozelar): I have always gotten excellent service here. They were very friendly and efficient about getting some new accounts set up for me. The ATM and teller services outside are convenient to use. This is the bank I usually go to and it's never disappointed!
Audrey Baker-Robinson: Awful customer service. Poor management.
Rae McLean: Always open
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5. Flagstar Bank - Mishawaka
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· 30 reviews
2926 E Mishawaka Ave, South Bend, IN 46615
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Corbin Trent: The bank on Mishawaka Ave has to have the absolutely worse service I have ever seen in my entire life. I am standing in line right now as I am writing this review. I have been standing in like for 15 minutes with the same woman behind the desk just looking at me. When I asked if she was going to help me she told me I would have to wait for the other person to come back from the bathroom. When she finally walked out 20 mins later she started helping people in the drive thru line. I asked what was going on she responded she is helping you as I listened to her take care of person after person in the drive thru line. Finally when I spoke up again my check and I' was taken. There is no sense of urgency or customer recognition at all. Just blows my mind that the customer service is so bad here and the people that work here get away with it.
David Battle InformInspire HolisticHealth360 LLC: Bankers were supportive about my concerns. They were patient in getting the accounts started due to my work schedule (3rd shift) and other interruptions.Big reason for choosing Flagstar: it has a branch within a block of my office.
Scott Reed: Great Bank and Knowledgeable staff. Very happy with my banking at Flagstar.
Jays Everyday: Inside clerks are very slow, i am currently writing this review at their front desk waiting on a withdrawal of under 5k that is taking over 20 minutes. Not to mention I called before coming to make sure they had the specific amount. Still alone at the front desk waiting for an employee to come back.
Gregg Schimmel: They are very knowledgeable with what I wanted to do
Barry LaDow: The tellers were very knowledgeable about the products offered, and very efficient in getting my new account set up.
Hoosier Pioneer: EvEryone was nice and helpful. Please stop calling me. You call when I sleep.
Mariela Parker: Everyday is worse. One day I can receive money, another day I can't receive money. I try to transfer money by zelle, and for security, the bank stopped the transaction for only $20!!!!! It is the same If I transfer money to the same person $1 or $200. So if you call customer service on weekend, forget it, you have to wait until Monday to resolve the problem. So you can't move your money freelyI'm going to close my account. I have a lot of headache from all of this. It's enough
andrew wolfe: Always friendly and welcoming tellers, inside and drive thru. Always ask me if there's anything more they can do and thank me for coming into the bank.
Karen Guerrero: Bot anything g like Wells Fargo
Nathan Kim: I’m leaving Flagstar. It is the worst bank ever I have been. They don't even deserve to have a one star.
Alek Cherrone: After all these shenanagins with switching over are done, im leaving this bank.
Scarlett Mclain: I am a previous Wells Fargo customer, and have been happily for several years. Flagstar stepped in and bought the Indiana branches, and have know about this transaction for the better portion of the year. They failed to send out debit cards, checks, and other pertinent account information prior to the exchange. Their websites publicly stated that ATMs would be operable until Friday 11/30 at midnight, which they were not. And Wells Fargo was not made aware of that time frame. Their online banking is still down and is quoted to be down until 12/4, according to the 888 number you can call. The 888 is now just a recording, you cant even access a live person or a menu option. No one can see their account balances, and the banks are all packed in person. This was absolute insanity to botch something this big, right after Thanksgiving, the first weekend of the month and right before Christmas. They lost at least 1 customer, I'm sure there will be more to follow.
DJ Sin_x_Big Dolla Beatz: All I'm gonna say is this Wells Fargo seriously need some professional customers service and people that knows exactly what they are doing in there if you know what I'm saying! Now I have to start traveling across town to deal with people that know what to do instead of going a couple streets over....Iooks like I'm going to have to switch banks.
Joel Florek: I am a longtime business customer of Wells Fargo. I had my 10month old daughter with me and stopped into this branch to open a new business account. I had to use the restroom as I had been driving for a while before getting here. They refused to let me use the restroom that employees have and made me go to a nearby gas station which only had an employee restroom as well. Happy to see the gas station attended had more customer service sense to let me use their restroom....
L K: very professional workers
Sheila Friesner: I have always had a positive experience here and everyone is very friendly and helpful!
John Z.: Best bank ever!!!
Christopher Firestone: I love it
Shawnda Goff: ok
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6. Old National Bank - South Bend
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· 7 reviews
130 S Main St #100, South Bend, IN 46601
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Jay: Wow, just called to ask a simple question and intended on asking another but I was promptly hung up without a word after I was answered. No wonder your rating is so bad. Funny thing, my 5 seconds of interaction with your rude employee told me all I need to know.I would suggest avoiding this joke of an establishment.
Mxtt Beats: This is the worst experience I have ever had with a bank. I got approved for a credit card around 2 months ago and they withdrew $300 from my account. I have still not received the card. I’ve called the customer service line 4 times now. The 1st time I verified my address and they told me to wait a few more days, although it had already been 2 weeks. The 2nd time I called I verified my address (again) and they told me someone forgot to put a stamp on the envelope and it was mailed back to them. So they sent out a new card (another 7-10 business days) about 2 weeks went by and still no card. I called, verified my address (for the 3rd time now) and they told me to wait a few more days. Today is the 4th time I have called behold they have an incorrect address for me EVEN THOUGH I HAVE VERIFIED IT 3 times over the past 2 months. So today they sent me out another card, another 7-10 days, and I am losing faith that I will ever receive it. I asked how I would be refunded my $300 if it doesn’t show up this time and get this they will “mail” me a check. MY ENTIRE ISSUE IS THAT THEY CANT EVEN CANT EVEN MAIL ME A CREDIT CARD. STAY AWAY! STAY FAR AWAY!
Boyd Services: Great Place to do business.....they have my trust.
Emily Sowder: Paid my car loan off in full 2 years early and they won’t stop my payments automatically. Now, I will either end up going my old monthly amount until I get the form by mail to sign and send back or call my real bank and begin their stop payment process, which will cost me a fee of $50. So to keep my money I have to pay or wait forever to get reimbursed for the money they don’t need to take out because my loan balance is zero. I tried to get them to send me this stop payment form via email so I could get this done before the 15th (7 days from now), but they won’t do that for security reasons.Just stop my payments when I don’t owe you anything. Makes logical sense. Thank goodness your not my bank. I will never do business with you again.
Douglas Cuskaden: worst bank ever... don't waste your time here...bad business
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7. Centier Bank - South Bend
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· 3 reviews
108 N Main St, South Bend, IN 46601
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Tearra Lewis: Very good staff, clean, and offered me the best account that fit my needs.
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8. Flagstar Bank - South Bend
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· 21 reviews
2317 W Western Ave, South Bend, IN 46619
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4worldlovers: 
At Flagstar, the success with our customers starts with our people. The expertise and personal dedication of our team are the factors that allow us to excel. That is why we set the highest standards for our staff. Please call us or stop in to our office. We'll appreciate the opportunity to serve you.
At Flagstar, the success with our customers starts with our people. The expertise and personal dedication of our team are the factors that allow us to excel. That is why we set the highest standards for our staff. Please call us or stop in to our office. We'll appreciate the opportunity to serve you.
Jose Garcia: The best nicest people that I ever met that I was treated very good never been treated so good at a bank😀
Seriously Sickened: I just I just opened a checking account and they had NO MANAGER for this store. Apparently the Hispanic lady helping me open my account was substituting from another store and messed up and didn't send my debit card because she was too busy screaming in my face at other Hispanics walking in the door talking in Spanish and she wasn't paying attention to my situation and she told me I would be getting my new debit card in 7-10 business days but it's been 14 and I still haven't received it. Apparently after calling another store they said she NEVER EVEN SENT IT!!!! I've never dealt with such horrible customer service by a manager of a bank dealing with my hard earned money. Don't expect to get a debit card for a month going with this bank.
Abbagail Miller: DO NOT BANK HERE IT IS AWFUL AND THE PEOPLE ARE WORSE
Scott Reed: Great service! Team is very helpful and manager went above and beyond.
Shane Chandler: I was very happy, the manager was a very great helper, he let me know that there was an app so I could check my balance at any time
sharon wells: Was a great experience for me everyone was so pleasant
Kita B.: I have not had any troubles with Flagstar thus far it has been easy to access my information and the staff when I opened up my checking account was very helpful and friendly.
Connor Free: Garbage
Rhonda Campbell: My bankers were very efficient and helpful!
Jacqueline Bishop: This branch has thee worst customer service ever! They refused to notarize a document for security discretion which is an inconvenience to the customer in which i believed to be just as important! I've ordered 2 new debit cards since Covid hit, no new card. They're pretty much useless at this point. Flagstar needs to close or go back to wells fargo! Thunbs down for western branch very bad service. They just lost a customer.
Ariyan White: If I Could Give This Bank 0 Stars I Would . Not Able To Acess Anything About My Account Only If I Go To The ATM, Hours Of Wait Time For Customer Service, Everything Just Been Hell! Looking For A New Bank Currently
Erica Aguilar: This is for flagstar in general, nothing to do with the western branch.It has been one nightmare switching from Wells Fargo to flagstar. Can’t get through their lines, have to wait 3 hours to get anyone and then they still can’t help you. Can’t even get access to my account at all besides going to the atm to windraw.
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9. PNC Bank - South Bend
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· 13 reviews
110 N Lafayette Blvd, South Bend, IN 46601
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John R: Last time I went the entire atm was broken and they were in the middle of being closed for a week. Something is typically broken when I visit the atm here. Usually the deposit function for cash and checks is broken. Tried to contact pnc through the app and someone replied but i cant check it because the entire app and online service is now unavailable 5 minutes later. Clown stuff.
Nancy Jessie: PNC is amazing and the staff is very kind and helpful!!
Dominique Bradley: Melanee was the best teller I could have ran into while trying to solve a minor issue. She was very professional and friendly. She told me exactly what I needed and how to get the paperwork I needed. She also squeezed in time to explain something to a peer if they ever had another customer had the same issue or request. Great job Melanee! Sorry if I chopped the name. Your company should know that you rock because you did what CORPORATE customer service couldn't do for me. So thank you sooo soooo much!
Mary Kreske: Went in for a simple transaction. They only had 2 tellers, they were taking care of the lobby and the drive thru. Waited for over a half an hour in the lobby, finally one of the people in the office came out and asked how I was being helped. I told him what I needed and he made no attempt to help me. I waited a little while longer and went somewhere else. Why bother asking, if you don't intend to help me, and are just going to stand there staring at me? I was told at another branch, that he should have been more than capable of helping me. That there was no reason for him not to. They have been shutting down branches and cutting staff. There is no reason they shouldn't have another person who can run the drive thru. The drive thru was also packed.
Cathy Kraft: Took care of business, everything was awesome from the security guard to old fashion customer service, prime example of how to take care of the people in your neighborhood, Excellent job to you all 💗💗💗
Richard Kuhlman: I went to close account I had to obtain bank checks because of limit to online transfers. Not a good bank.
Lara Latshaw: As a business owner i LOVE this PNC branch. Venus is always very helpful and so is everyone else. This bank is friendly, convenient and helpful!
Riker Call: Ethan was super helpful in getting my account set up.
David Lewis: No one ever answers phone.
Jude Ash: They are personal, professional, and very helpful. Great service. Venus and Keya are just phenomenal.
Robert Clark: Great service and friendly!
10. Advance America - South Bend
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· 37 reviews
3520 N Bendix Dr Ste. A, South Bend, IN 46628
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11. Old National Bank - South Bend
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· 6 reviews
1233 N Eddy St Ste 101, South Bend, IN 46617, United States
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12. Centier Bank - South Bend
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· 3 reviews
2850 W Cleveland Rd, South Bend, IN 46628
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13. KeyBank - South Bend
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· 6 reviews
4854 W Western Ave, South Bend, IN 46619, United States
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14. KeyBank - South Bend
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· 5 reviews
19730 Darden Rd, South Bend, IN 46637
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15. 1st Source Bank Drive-Up Only - South Bend
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· 3 reviews
225 N Main St, South Bend, IN 46601
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