Best Car Rental Agency South Bend Near Me

Chris Lockman: Great service, clean store. Hard to get through by phone.

Tony Ruiz: Great customer service. Convenient location for me. Did not have to drive to an airport.

Tim Morgan: Very quick and easy

Crystal Dunnebacke: Excellent customer service from Jair, the gentleman at the front desk.

Melanie Lyon: I have always had fast and efficient service here. The staff is competent and friendly

Kristi Bugajski: We needed to rent a car during the holiday airline meltdown. After a nightmare of a day trying to make a one way reservation, I found this enterprise. Mitch Warner was a rock star, and saved our vacation. I highly recommend this location because of their excellent customer service.

Salih Yasun: Friendly and professional staff.

Ms Johnson TJ: The lady that works there is rude, The two guy's are very good with customer service and handling problems, But the car's are a whole different problem, The first car looked great clean and fresh but it was a gas problem I put 55 dollars in the first car only had it for three day's that was a no no so I returned it and the employee had me switch to a different vehicle. The vehicle stank so bad I didn't even drive the damn car, My whole weekend for the holiday was crazy but I did like the fact that the employees put a sanitized wipe in the car. If you are getting a car please look, smell and wipe before you leave the parking lot, Will I go back maybe but hopefully I don't need to.

Andrews Cleanup & More: Recommend

Steve Nichols: I received great customer service, as I have in previous visits to this location. In addition, I witnessed the team working with a very difficult customer, who, quite frankly, had their mind set on being unhappy. The team did a great job trying to work through the situation. I will use this location again due to the people there, though it is not the closest rental provider to my home. Thank you to the team!

Pilar Perez Romero: Very nice staff, fast service

Julie Stafford: Very poor customer service. Gotten a rental through them failed to tell me that progressive wouldn't pay some of the charges. The rental was supposed to be fully paid for up until October 8th of 2022. Even with having insurance and having a claim through another insurance for them fixing my truck. They refuse to work with you on any type of payment

Jesus Garcilazo: Very poor customer service filthy worthless cars. Very disappointed will not go back. Will not refer anyone there. Will give zero stars but I can’t.

Jennifer Hall: Friendly speedy service. They have good selection of vehicles.

DroneNut Hill: You are a lifesaver🙏🙏 .On the day ND student returned for the move-in weekend, my car decides.to take a dump.so I knew car rentals would be sarce near me, but the South Michigan street location came through.ty ty...

Vertrice Napper: They normally have a great selection of cars to rent from I personally rent from them whenever I need a vehicle I definitely recommend them but make sure you have a 200$ deposit ready if not going through your insurance company

David Kellems: They were FANTASTIC. My car was rear ended the day before, and my insurance company sent me to them for a rental while I waited to get mine back. The staff was friendly and extremely helpful in spite of the fact that I was supposed to go to a different location that, it turned out, had already closed for the day. I explained that I had to have a car to get to work the next day, and they came through for me in a big way, putting me in a 2021 Toyota in immaculate condition. I highly recommend these folks.

Jennifer Nyikos: The reservation and check in process was fast and friendly. The vehicle was clean and well maintained. Enterprise is my go to location for car rentals.

LJ Somontes: Just accompanied the customer

Darcel Birton: Love them

Erica Minix: I rented a car from Southbend Airport location. Was so convenient and the gentleman that helped me was wonderful. I wish I had his name. Car I received was clean. 💜

Jedadiah Haines: Thank you for helping us in the time we needed I gusse after losing a job because no truck and not help get us out of sport car in a shown storm lol but I still life and dead thank you and can u shift it to the left and little deeper

Gretchen Moore: Had a great experience this weekend thanks to Kym. I had made a big mistake in my travel plans and Kym went above and beyond to help me straighten things out. I am so grateful for her patience and guidance! She saved the day!!

C Waller: Arrived at South Bend airport and picked up my car. I don't think they check them before giving them to customers. no caps for any of the tire air knobs, all tires were low and rear passenger tire had a nail in it. Had to pull over 3 times on my way to Elkhart to fill it during the night. Not what you want to deal with after a 2.5 hr delay and 12 hrs in airports and planes.When I called to get a replacement the next day, the lady said they had the same car available in Elkhart and they would be waiting for me. Go to the Elkhart branch and, no one knew I was coming, and they only had a sedan instead an SUV.The guy I got the car from told me to email him if there are any issues. I did and got no response.I cannot recommend this company due to their lack of follow through and quality of service/rentals. Do yourself a favor and rent from somewhere else when visiting South Bend Indiana.

Marcy Griffin: This was booked on expedia. We were not told we could not use a debit card (that the local branches accept) until we arrived to pick up the vehicle, causing us to have to put on another's credit card and costing us for an extra driver for the person actually renting and driving the car. We had called the day before to confirm the vehicle, but it was not available when we got the vehicle. The branch told us we could drive around to other branches and try to trade out for the minivan we reserved. Finally found a minivan, it was dirty (used mask & wrappers, and carpet was torn up) but we needed it and were already 3 hours late. One day into trip the van broke down. It took them nearly 4 hours to get a new van around. We use enterprise a lot but this was the worst experience ever.

Heather Ebner: Our rental was ok. We reserved a truck. Which there were none when we arrived. only 1 person at the counter for National to help everyone getting off the flight that reserved a car. Not good Customer service when you wait 45min to get the car. Return was easy because no one is there and you drop it off. Last rental was much better.

Rapid Roadsode: If I could Leave 0 stars I would . Had an auto emergency and had my car towed. I needed to rent a car last minute . Enterprise website showed plenty available so I had the officer on scene take me there. I get there and am told that because I rented the car same day I was sol. I was then told to get on like a find a car . I asked the young woman behind the counter in Alamo garb if she could help me find an actual unspoken for car at a near by location . The 6’2 white , balding , ginger worker in enterprise garb told me no they wouldn’t assist and I had to find me own car . I told him that my experience with enterprise at the moment was unpleasant and maybe he should assist instead of telling me to deal with it myself . His reply was “ I have things to do and I’m going to call the police .” I told him to go ahead and that I’d be writing a review and speaking to corporate . I asked his name and he refused to identify himself which is why I described him. Very disrespectful and unhelpful.He did call the police , hoping for what , I don’t know . When the airport officer arrived I explained to to him the situation and he left me alone to search online for another car .A guy that overheard the conversation pulled me to the side and suggested a couple of neighboring towns I should try that may have available cars. As I write this I am $45 into a $80 cab ride to Elkhart Indiana .Then $50 miles into the ride I get a call from the enterprise in Elkhart ! You guess it! After calling the number and asking if they actually have cars available they tell me that the call center knows nothing and that each branch does what they want . Not only can they not rent me a car but they can help me find a car and I’mOn my own .Never again!Thanks enterprise !

Rick Harfert: Grat place awesome staff only place I will rent a vehicle from

Aleksandra Plisow: Worst customer service, just terrible. Definitely would NOT recommend

Daniel Pasky: Do not rent from this location. They do not properly notate damage to the vehicle before renting it to you. Thus, when you turn in the vehicle, you will be responsible for the damage because it was not properly notated.

Todd Allen: Good business

alex scott: I requested a car seat 3 days before pick out and was told by law they are required to have car seats on hand. When I arrived and picked up the vehicle they told me there are no car seats in the entire airport and I needed to leave my family there alone at 11pm and go buy one. So family travelers maybe pick a different option

ND 4LIFE: Service counter was closed before and after my rental so I picked up at national. Good thing I knew that Alamo, National & Enterprise we’re somewhat the same company. Vehicle had a large rock chi- in it when I received my rental but it was not reported, good thing I took enterprise’s rental insurance. Prepayments for tolls were useless and my money was not returned. I returned my vehicle over 24 hours ago and still have not received my final bill or receipt. Enterprise could definitely do better in this instance. Overall the pick up and drop off was fairly easy to located and use.

BARBARA OLIVER: Lack of customer service skills. No clean cars dark lot to go find your own car. Customer service sucks.

Jessica Englebrecht: Severely disappointed! Set a reservation for 9pm. Show up to pick up and we are told that we have to wait until after the last flight arrives. This last flight doesn't get in until after 11pm. This still doesn't ensure we have a rental! Even though it was already reserved! Absolutely unacceptable! Do not recommend!

Michael Segura: Enterprise Rent-A-Car's Team and car selection at South Bend International Airport were top-notch especially during a hectic commencement weekend for local colleges and universities.

Michael Tan: This Niles MI location has all the best people there. They are helpful respectful, kind, cheerful, and honest!I go to this Niles office as a first preference?

Ellen Winch: Wonderful customer service

Jody flower: No problems and received a brand new car

Champ Scott: I have called at least 5x throughout the day, spending time on hold(up to 13 minutes) and have yet to talk to a person. Customer service is nonexistent, but since they have cornered the market in South Bend, I guess that’s ok.

Tiffani Howard: This budget location has the absolute worst customer service I've ever witnessed at any establishment. The lady was watching a show on her phone the whole time. We had some issues with renting a car that wasn't her fault but she did not offer any type of alternative option or try to help me at all. She just watched her show. So I had to wrack my brain to figure out the issue myself. Finally got everything figured out and paid for the rental. The other lady had a child there with her. Her and the child went to get the car and the child rode in the passenger seat. It was very bizarre. Throughout the whole experience they never explained anything to me. Luckily I've rented before and knew how it worked with the gas and mileage. When I returned the car they didn't even speak to me. She gave me a piece of paper and didn't say anything. I had to ask if we were finished or not. They were both very irritated doing their job. Do not go to this location!!!

Tyshaun Marshall: Great customer service. Fast and efficient service. cars are detailed well I come in and get in and out every time love the conversation with workers keep up the good work

LaShawn Logan: Fast pace, good service,and really friendly,and helpful people

Ida Williams: Not a very good experience. Rental car heavily smelled of marijuana and seats were badly stained. Budget should never rent a vehicle in this condition.

Sherry Hodges: Staff was ok, nothing to brag about but nothing to get real upset over. There were what appeared to be a couple teens in the back room of the office. The car had a couple burn marks on the seat, car smells of pot and had 2 previous renter contracts as well as 5 packs of thc infused gummies in it so i know the cleaners didn't do much. Seat back wouldn't move and maintenance required light was on. There was a sign and note on the web page advertising after hours drop off but when i called to extend my rental they said no after hours drop and they closed at 1pm

Aqueba Jimerson: Great place to rent from… Cars are always clean and Staff is always Friendly… I’m looking forward to my next rental!!!

Ladell Allen: Great place to rent your next car! Ebony is awesome! She is very friendly, knowledgeable, and hard worker. She will do her best to accommodate your needs when renting a car. I highly recommend that you rent your next car from here!

LaVon Thomas: Fast and friendly service.

Jesse Roach: There was only one staff but they were fantastic! Got me out in 5 minutes but without feeling rushed

Eric Johnson: I can't imagine a worst rental experience than what our family experienced at this Budget location. Go elsewhere.Our family chooses Budget for their convenience, customer service and honesty. Price is always a concern, but we choose Budget over their competitors for the things that are important to us.NONE of these elements were evident with this rental experience originating at the South Bend 23134 Lincoln Way West location. Our poor experience was further compounded when we received a letter THREE months after our rental notifying our family of a charge for damage that was identified to a mirror.We scheduled our pickup at 8am that morning and when we arrived on time, we found the doors locked. There was no one present in the rental office and the first person to greet us at 8:25am was the teenage child of the office staff opening the store. The staff’s unprofessionalism was readily observed as she was wearing a tank top and bra and made her feelings known to anyone who would listen how tired the was and did not want to be there. It was about five minutes before we realized that this person was staff. It appeared that she had two of her children assisting with the rental process.After an unhurried processing in the office, we followed our clerk into the lot to inspect the car. I found it highly unusual that we were not allowed access to the inspection document and did not have any assurances that what we were noting was being recorded. We pointed out various body rubs, etc that may be construed as damage, but the identification of such was made extremely difficult due to the condition of the car. It was not washed, vacuumed or windows cleaned at the time of delivery. A customer should be allowed to perform the inspection and note damages on the vehicle they are receiving. It was like a big secret what she was noting on the report until we received it.We finally were able to leave the rental office shortly after 9am, a full hour after our reservation.On our way home, about a 7 minute drive, the car’s oil warning light came on. When I got home, I checked the oil and it was not registering on the dipstick. Upon further inspection, the tires were all under inflated, the washer fluid was empty (which I filled 1 gal from the supply I had at home.) We were uncomfortable taking the vehicle on a scheduled 700 mile drive that day with the condition of that vehicle, so we returned to the rental office.In short, there was practically no effort to resolve our problem. We requested that we receive another vehicle or that our current one be made safe to drive. (oil added, tires inflated, other fluids checked) The onus of resolving the issue was put almost entirely onto our family. The staff member was highly resistant to satisfying our concerns or coming up with solutions. Would not even pick up the phone to call the reservation office at the airport. Customer concern, focus, and service were nowhere to be found. We demanded that the clerk take the initiative to resolve our issue and their response was "ain't nobody gonna tell me what to do, I don't know who this b*#&$ thinks she is talking s*#t to me like that"We finally were able to convince the mechanic to add oil, inflate the tires, and check the vehicle out for leaks and potential issues. Our family were finally able to begin our trip at about 1030am. Two and a half hours after our planned time and reservation.Budget has refuse to acknowledge this poor experience and fraudulent charges as a result of our family's charges of the claimed damages.Find somewhere else to rent your vehicle.

Marla Godette: The staff was well informed and very kind! She was very helpful. The reason for a 3 star is the establishment was filthy and presentation was as if it had not been cleaned in weeks/months. When I dropped the vehicle off a week later it was even worse. The staff was still just as pleasant and definitely knows her job. She needs to be trained on excellence of presentation so she can move up. She’s great!

MeChelle Brooke: Ebony and her sister were wonderful! It was my first time renting and they made it such an easy process. If I need to rent again, I will definitely be going here. Thank you again!

Gregory Gill: My only issue with budget is I’ve been getting representatives who have been misrepresenting the the company by giving me wrong information or different information when it comes to fast break points profile earning rewards I’ve been told several different stories and I’m confused as a customer

Sheere Fervida: Great prices, fabulous owner whom is extremely friendly going above and beyond.

Tawana Battle: No drop box an don't use the Dropbox at the airport

Artur Silva: Disgusting. Does corporate know you’re raising kids in this office? There were piles of trash on the floor and staff incapable resolving any of the many issues with this rental. I had to walk out and not rent because of their incompetence and absolute disdain of costumers. No thanks.

Andrew Patterson: Nice people

lUIs espinoza: Would like to share a great experience while renting a car in South Bend, In.Thanks Ebony for making day eventful with the great service you provided and exchanging the car because of mechanical defects. You helped me through the process, Budget should be proud to have you.RegardsLuis

vickie hernandez: Ebony was great to work with. Quick in and out. Thank you

adolfo ocampo: Very polite n profesional on renting and receiving the rental. Easy n fast no problemas.recomend it to everyone.

Tracey Pappas: The absolute worst rental car experience ever. Only location with last minute rentals. Received a car that was dirty and told to take it or leave. Amber the agent at the counter was beyond rude and unprofessional. I will definitely reach out to corporate on this. If I could score zero I would.

Kimberly Ndlovu: We were given a car that smells like weed. The smell was so strong you could smell it standing 6ft away from the car, it was bad. Unfortunately I don't smoke so it was very uncomfortable. We tried exchanging cars, but they told us there was nothing they could do about it. I couldnt reschedule the appointment I needed the car for, so I had to put my one year old in that car. Avis you really did us wrong on this one. We forgave all your previous faults but on this! I am never renting from you guys ever again. Had a headache for 3days straight after that. The car was even dirty, it had pet hair all over the back seat and crumbs all over.

Titus: Easy access, nice employee.

Matthew Webber: Car was super gross. Nonsmoking car reeked of smoke. Lady told me they never have time to clean cars.

Mary Gerbec: Easy pick up and drop off. The lady at the counter was very nice. It was a nice vehicle. Only one issue, we had to buy windshield washer fluid, it was empty.

Geert de Man: Office was closed. We had a delayed flight and our travel agent called them how to deal with the reservation and the delay until after opening hours. The message of them was that they would wait until we were arrived. That was so not true office closed everybody gone. My advice book at the neighbours National perfect car and service.

Sharmila Roy Chowdhury: Terrible customer service. Class of car booked was not available. Was told by the agent that if I wanted the small car that I booked, they had one in the parking lot that I would have to go and clean out myself as the person who cleaned cars for them was not available.

brenda heider: Super friendly staff. Easy pick up and drop off . Car was amazing.

Patti Bell: Great customer service. Vehicle could have been cleaner on inside.

Charmaine Rand: Wonderful staff. Avis is the best

Myrlande Francois: I rented an intermediate car for two days and had a wonderful experience with Avis in Southbend airport Indiana over the Thanksgiving break! The staff were courteous, thoughtful and professional. The price was fair against their competitors and it was my primary reason for booking with them. I look forward to do business with them in the future.

K.C. Hohensee: For those that appreciate achieving status, the experience at South Bend was disappointing at best. The assistant at the desk was curt and seemed to be frustrated at having to work that particular shift. I asked about the complimentary upgrade and was told that wasn’t an option. I then expected to have a vehicle available for quick pickup, or to be able to select my vehicle and go. Instead I was sent to the back of the lot, to spaces not even marked as Avis, to a filthy (inside and out) vehicle that was too small for my group.The vehicle had marked up spots where it had been in a previous collision. While I’m grateful I wasn’t responsible for it, it was such a tacky way to walk up to the rental.Overall, a tremendously disappointing experience, and one I’d hope no one have to experience.

Alejandra Aguilar: I keep trying yo communicate with the counter and they never pick up the phone.

Michelle Schlueter: I picked up my non smoking car. It smelled of smoke so bad it made us sick! If I didn’t have an event I was rushing too I would have returned it but was only in town for a few hours.Disgusting.

Kuldeep Niraula: If I have to speak about the quality of the minivan that Avis provided to me, and the ease of check-in and check-out process, I would give them 4 stars. But they billed me $210.70 additionally saying that I had not returned the van with full fuel. When I reminded them that I had returned the van with full tank fuel, they corrected themselves. But, I had to call them twice to get the fuel charge taken from my card. Each time I called them they took out half of the amount from the additional charge that they had put on my credit card. I had to provide them the information about the gas station and amount of fuel that I had filled in the van to fully fill its tank. The customer service representative were cooperative and addressed the issue, but the overall hassle was frustrating for me. Especially, after I had made sure at the rental office that everything was fine when I returned the van, and they had verified that I had returned the van in the manner it was requested in our rental agreement. If I had fully trusted Avis and not checked my credit card, I would have never known that they had charged me additionally, and may have missed the deadline to return the call to request the correction of the extra billing. Thankfully, they addressed the problem, but the overall experience was a frustrating one. That is why I am giving them 1 star for the overall service.

GJo: Terrible experience at South Bend airport. Car had trash in it and was filthy. Customer service, when we dropped off the car, overcharged us and was incredibly rude when we pointed out the overcharge! They said we picked up the car at 10am when our flight didn't even arrive til 4pm.

Michael Walter: No-smoking car smelled of smoke. Gas tank was not full

Debra Doornbos: Recent, rental, much improved! All services perfect! Past rental for 3 months. Each vehicle said maintenance due, return to dealer. I was told by agent to ignore light, they forgot to reset it. This makes me wonder what else mechanic forgot. I was at counter when another individual had mechanical problems with her car. Agent friendly and helpful.

Mike Jay: Easy and reliable service

Lori Salyers: When my flight was cancelled, they were very helpful and were able to simply keep me in the same vehicle for the extra days needed.

AMcLeod timetraveler3: Excellent customer service. Nice vehicle. Easy return.

Jennifer Olivier: Wonderful staff and easy to get your rental. Love they let you pick what you want to drive. The cars are clean.

Douglas M.: Kudos to Alamo Rental. Selina H. was ever so helpful in helping me with a car for in South Bend, In. I needed a rental within a short amount of time due to a family medical emergency. I am happy to say the whole process easy, w/Selina helping my already stressful situation. She was very quick to respond to my questions via email and very helpful over all.

Sunshine Everyday: Very efficient and friendly staff.

Rodney Tolbert: Got free upgrade staff very helpful

Michael Genau: Waited on hold for 12 minutes to be told "Your call could not be completed at this time, please try again later."

Kathi Borsodi: We had reservations with Alamo but not until 8 pm but got in at 6. The two gentlemen told us we have to wait until 8 to pick up the car. I asked if we just couldn’t pay for two extra hours and they said no because they go hour by hour and only clean as many as the reservations they have which is totally ridiculous. Wouldn’t let us pay and we had dinner reservations meeting up with family. That is totally ridiculous as what do they do if someone doesn’t have a reservation. I would give them a -0 for customer service. I don’t think I will ever rent from National/Alamo in South Bend again.

Zayre Sull: They had great service the young lady at the counter was extremely helpful and very nice made it a painless experience and the car that I got was amazing.

Adrienne Lee: Always a good experience at Alamo. Curtis is a good representative for Alamo. He always make sure I'm taken care of.

Rob Aitchison: After renting from this counter for over 3 months (two weeks at a time) I returned the car as usual to catch my Friday afternoon flight. There were 4 people behind the counter. When I checked for my receipt on Monday it said that I still had not returned the car. Called national service (there is no number listed for the counter). They said to give it a couple of days. One week later is says that I returned the car but on the 28th, not the 19th when I rented it. It also showed that I had racked up 2,400 miles. I probably racked up around 500 miles.I spent 2 weeks talking to six different people at National service. They kept telling me that someone from the counter would call me but the local counter never had the decency to call. National finally and begrudging refunded me for the "extra week". If I had to guess someone that works at the counter "borrowed" the car and had a hell of a trip.I have spent close to $4,000 dollars at that counter over the last couple of months. I will be in and out of South Bend for the rest of the year. I will be renting from Avis or Hertz.

Esther Park: We reserved for a car, but when we got to the airport they said all the cars were sold out. They did not even tell us beforehand! Very disappointed :(

Walter Recavarren: Fraud, avoid this place. I rented a car, it had some mechanical issues but nothing that would make it undriveable; the problem was it also had scratches, was told by branch employee that "if paint was not chipped it was fine". He didn't even do a walk around vehicle nor came outside of his desk to do a visual check. I was naive enough not to get something in writing. A few days later after returning the car, I get hit with an $800 bill for damages. Do yourself a favor and avoid them.UPDATE 12/19/20 : After the help and investigation by Customer Care and Damage Recovery Unit Dept for Alamo; they were able to resolve/close the claim. It's a relief the company I have used for so many years is still reliable and professional , even if the branch did not meet my expectations.

Brenda Thorek: Car was dirty on the inside. Crumbs on the passenger and back seats. Booked thru Costco, Conf # C376782695, for $202.83. Credit card charged for $234.80. Plus I never received my receipt via email otherwise this would have been addressed at that time.

Lyeela Mason: If I could give this company a zero I would. Rented a car and they place a $200 deposit on my credit card. The car was damaged. I took a video and went back into the lot before going anywhere. Talked to the employee showed him the damage. He said he had no more cars and that he would note the damage. Brought the car back and they kept my $200 deposit. Now no one can tell me why. They keep saying a damage admin fee. But when I call the damage department they don't have any information and cant tell me why I didnt get my 200 back. Never again. this place is terrible.

Michael Babb: When you find yourself in South Bend, Indiana in need of a car you should book with Alamo. We arrived at the airport at 9:45 p.m. We had reserved a car with Hertz. We called in advance to notify them our flight would arrive late, Hertz reassured us someone would be there to provide us the car. They lied! The only car rental counter open was Alamo. A gentleman named Curtis was working. We explained our situation as he chuckled; he said Hertz always leaves at 4 p.m. even if they know you are coming. Short story made long, he quickly leased us a car and we were on our way within 15 minutes. As you can see, Curtis and Alamo care deeply about their customers -both expected and unexpected- so you should save yourself the hassle and go with the only company that is going to take care of you . . . Alamo!!! My new car rental company! Thank you, Curtis!!!

Brit Brit: Never renting from here again!!! There were roaches in my rental care which delayed my trip due to the fact that we had to wait for the location to open the next morning. Still waiting on a refund two weeks later!!!

Karen Reuther: Rented a Hyundai Santa Fe in April to be picked up in July. Alamo had the best price. When we picked up the car, they didn't have any Santa Fe's, which was disappointing since I placed the order so far in advance. They said they would upgrade me to a 7 passenger vehicle - a Ford Edge - at no extra cost! That was awesome, however, the car I received did not fit 7 people. There were 2 seats in front and a bench seat in back. It worked fine for the 5 of us and our luggage.The staff was very friendly. The return process was a breeze. They were in walking distance from the Grand Rapids Airport. Only airport locations take debit cards, other locations in Michigan are credit card only - not even cash.

Kurt Friedman: Alamo car rental in the South Bend regional airport was awesome. They were open late and able to get me a car quickly. The vehicle was nice, clean and the guy behind the counter was friendly. He tried to harass me when I let him know I had rental insurance on my auto policy. I wish they wouldn't do that. Anyway, the price was very reasonable and I would definitely rent from Alamo again! Thank you Alamo, you made a stressful trip back home a little less stressful.

Sam Carter: Free Upgrade for my Families Funeral Visit to Michigan. Thanks for Nice Big Clean SUV for Snow. Sam

Mark Vino: Great rate on a F150 rental with the 5.0L, so much fun for 2 days.

Nancy Mcintire: Very nice and friendly! Asked for something good in snow and they had it for us. Would recommend!!

John Smith: Great people! Need more inventory!!

Stephanie Wong: I had booked a reservation online with this Enterprise location a few days before I needed to return home for a family emergency. I received a call 30 min before my pick-up time and was told there was no vehicle available. They further stated they only had 2 cars on the lot and that I was 10th on a waitlist. I told them I needed a car urgently and my matter was apparently forwarded to the regional manager and they would get back to me. I never received a call back and was truly left hanging by this company.

Champ1964: This Enterprise was a Starship Enterprise! They have your back here! After calling to reserve a car in route, never getting a confirmation from the company I arrived at enterprise hoping that they had my reservation. Apparently it did not go through but the attendant on staff could not have been more friendly and more helpful and I had a car at the right price within a few minutes and was on my way. A great experience the way you would want it to be anytime.No surprises, no disappointments. Just good business. Thank you so much buddy.

McKinnies Tribe: I rented a vehicle from Edison location, I got up the next morning, went to take my kids to school and the vehicle would not start. Called roadside assistance for Enterprise and they had car towed and ubered me to the 933 location because it was closest to my home.It was 20 degrees out, the Uber dropped me, the door to location was locked with a sign that they would return soon. I called, and someone came and opened door. Was very unapologetic of the issues I was having with rentals….said he didn’t know I was coming….then proceeded to say the only car he had was a Chevy Malibu. By this time I was already an hour late to work and said that was fine.I get in the car and it had not even been cleaned. Smelled of smoke and was filthy. I kept it because I was already late because of the first rental not starting, but man…smelling like smoke is not cool….Enterprise used to be so top notch with customer service. It has completely went downhill. So disappointed.

andres recalde: This rental car place always a problemToday I have my reservation to pick up a car and when I got there the rental place was close having me suspended my trip to take my son back with mom. Very very disappointing plus if you call they don’t answer.

Linda Green: Arnold is very nice, car is nice, very professional!

Andrew Temple: Beats hertz

kimble griffith: Great service.. Super nice people.

Carrie Hall: Customer service was horrible.

Tom Fuller: Enterprise is a good company. This one time, the vehicle was not clean, the store manager was deceptive and I had to call corporate customer service. A review of his performance record is recommended.

Lindsay Marquette: We had to pick up a car instantly since our car was stolen, and Enterprise made that experience easy and stress free. They had Covid safety protocols in place for safety and were still kind, friendly, and helpful.

Shelly Speakman: Upgraded beacause what we wanted was not there.Much bigger vehicle.

Melanie Kaomixay: Arnold was really nice. We rented the car for a week over a holiday weekend. No issues with the car. Super quick and easy!

Greg Lomasney: This is a well run outfit. They had an awesome car ready for my one way rental, got me in and out efficiently, and were nice and patient throughout. Definitely recommend.

Big I Bbq: Once again I had great service from Enterprise. They were very fast and I was able to get on the road quickly. I highly recommend using Enterprise for car rentals.

Nathaniel Hamel (Nate): Fast friendly service

Lawanda Carver: Excellent

Don Burns: Really convenient place to rent all kinds of vehicles except trucks. Knowledgeable workers who really try hard to deliver the very best. Prices are good and location is fairly convenient.

James Kauzlarich: Very nice people!

JOEL HEMZE: Always a friendly smile to greet you at the counter. Very smooth and quick check in and out process. Highly recommend.

Joannie Campbell: If I could give them a zero star, I would. By far the worst National location! Does not follow their own corporate policies and procedures or honoring reservations.They do not value customer loyalty or corporates whom use their services year round, whom have contract with National and heavily rely on these services, which this location failed to provide.

Phinehas Campbell: Don’t count on this place to hold the 24hr reservation policy. Would not rent me a car even though it was within 24hrs of the time selected. Renting from National year round doesn’t matter to these guys either. Terrible customer service.

Bradley Molnar: Beautiful rentals if theyre in.

Matt: S@!tshow. I went in to renew my contract after 30 days and I was charged 800 for a month the they told me the last 15 days way going to be 900. I had documentation showing that I booked it trough my HR travel site1300 and they said pretty much do you want a car or not have a car.out of town and away from work I had no option . Now I have to deal with my work and the local rental agency. My fellow coworkers didn’t have to go in person to do such and got the rate they originally agreed to.I was told they needed to see the car and rewrite the policy with my signature. They did not look at the car and I did not have to sign a new document.

Corey Louzon: I rent frequently through National as I travel a great deal for business. I prefer to utilize the emerald aisle (Executive Elite member) whenever I fly out to airports that have them. When traveling to more "driveable" markets (Indianapolis, Chicago, etc) for my job, I'm actually glad to utilize the counter service because I get no better service than from the men and women with whom I do business with there. A major thank you to Selena and all the gentlemen at the National Car at SBN for service that is second to none!Update (07/12/22): went back and was promptly waited on by Selena. She provides incredible customer service every time I'm renting at SBN!

Vince Smith: Selina is great. She took great care of me. I definitely recommend working with her

Tim Fann: I was told I could use my debit card for the rental fee but when I got there they said I had to have a major credit card. Not Happy

Tina Weldy: Our rental agent, Selina was fantastic! She was very helpful and accommodating. We look forward to future flights to South Bend and renting from National rental. Thanks Selena!

Dakota Rupe: Ladies here where great and lifesavers especially when hertz who I had a reservation with didn't have me a vehicle.

Beth Wade: The National rental office at the South Bend airport is one of my favorites. The staff is friendly, vehicles are in good working order and clean.

Tommy Morrissey: I always receive 5 star service at this Location. Barry Chandler is courteous and professional. Thanks Barry!!

Jim Smith: Returned a car Tuesday night and was up against the clock to catch a train. Luckily for me, you have Karen. Profecient, quick, friendly, funny,etc. An ideal employee for customer service. Hadn't dealt with her before though I have returned several cars there. Would have DEFINITELY REMEMBERED HER! An asset to your company! Thank you very much Karen!

Carmen Luisa Coya: Karen was the agent that helped us. She greeted us with a warm smile and gave us some excellent tips for the area. I'm in application process for one of the universities in the area for my PhD. My husband was with me on this trip, and it was the first time for him to be in South Bend Indiana. He was shocked to see how kind and courteous that Karen was, but the rest of those that worked at National.We had a little bit of an incident where my husband bookbag was open and he accidentally dropped a very precious article that was given to him when he was deployed. One of his battle buddies gave it to him during the mission. When we arrived in Texas I was able to call back and connect with Karen and let her know that we thought it was left in the car. Luckily we were right! Her quick action and reaction help us secure this valuable and sentimental item of my husband from a a fellow soldier who served alongside of him. We are returning to South Bend next week to explore more the opportunities of my studies and reunite him with a this gift that serves symbol of loyalty and excellence for him. For us now this has a double meaning Karen reminds us of that symbol of loyalty to the customer and excellence as well. We would rent from them again the next time we go back just because if the excellent service!

Tyler Thomas: As an executive elite member I always get annoyed when there is no Emerald Aisle but not here. The staff is always so friendly and awesome to deal with it brightens your day. Wish all locations were like this. Great job guys.

Pat Valerio: Easy check in and check out at South Bend. Smooth as silk! I was upgraded to an aircraft carrier (Ford Expedition with turbo). Smooth ride.

Scott Harris: I waited over 90 minutes for a car to be found! This was after having to negotiate down from a $1140 three day rental charge, OUTRAGIOUS!!!!!After 30 minutes of negotiating the rental cost down to $540 I was asked to wait longer for a vehicle. South Bend Airport.

Ross Helms: My last trip was awesome, the car was great! The only reason I give a 4 star instead of 5 is because I am an emerald member but the last location I went to did not have an emerald isle. There was signage showing cars in the emerald isle, but SBN airport does not honor it. They did go above and beyond once I walked back into the airport and stood in line, just wish I'd have known instead of walking around a bunch of random cars hoping one of the doors would open!

Robert Tooker: Great service at the check in counter.

Jason Sherrett: Just waited an hour for my rental car. They dont know how to staff appropriately for timed reservations. Meanwhile the Avis and Budget customers were served immediately.

Braja Swar Rout: Very convenient location. Friendly efficient staff.

SD MONORANZIN: Very good service

Rochelle Leslie: I drove from Plymouth to bremen at 10 am for food give away at park. .It wasWonderful them doing this for people. The weather was cold , and sometimes not goodThank you so much to them as i needed the help right now being unemployed and loosing my apartmentIn etna green last friday. Thank you bremen and food distribution. I appreciate you greatly

Anthony Young: Okay

Evan: Very trashy. They allow child molesters to stay there.. Manager and the people staying there are always drunk. Showers dont drain. Toilets dont flush. Everyone there swaps partners. Extremely disguting place to stay

James Ham: Owner is such a great guy! Everyone around the rooms are great company! 10/10 would stay again!

Christopher Conwell: Aaron the manager is doing a Very Good Job at making this Hotel a Very Comfortable place to stay again. Brendan should be proud of what he has done to the Bremen Inn. Great Job Aaron!

Becky Wade: Terrible service. Waited 20 min for a sandwich

cheryl hochstetler: They rent to drug addicts. The manager is a nice man but doesn't care who he rents to. This place is as bad as the red Rock in Plymouth. Needs to be closed down

Diedra Balsley: Trashy, dirty, bad people living there

nathaniel hunt: This review is in regards to Joel at the Mishawaka location. Don’t go to this place. We are buying 2007 Honda Odyssey. It had a intermittent brake noise the day after we bought it so my wife scheduled an appointment. Joel was later rude to my wife because she thought the noise went away and canceled the appointment but had to make another appointment when the noise came back. So I called to address the unprofessional behavior when he got upset and now refuses to fix our van. I understand SOLD AS IS but sold as is and standing by your mechanics work are two separate things. They replaced the brakes before we bought it and put either wrong pads or the wrong rotors or it’s possibly a manufacturer error that should have been noticed. The rear rotors are now warped and the van vibrates when braking due to over sized brake pads overheating the rotors. Also front tires had to be replaced, a new neutral safety switch installed, and now the inner tie rods need replaced. We’ve had it 30 days now having nothing but problems with this vehicle and have already put hundreds of dollars in parts into it. So keep in mind they don’t guarantee their own work so when they mess up servicing the car it’s your problem. Don’t buy a car here because it will most likely have an issue. My wife called back to respond to the managers reply on this review and Joel refused to allow us to warranty the parts out. He claims there is no warranty even though every part store has warranty for brake parts. He also refused to help resolve the issue. I REPEAT DO NOT BUY A CAR HERE!!! Brake failure can cost people their lives. My wife and 3 small children ride around in this car. I’m including some pictures showing that hubs were not cleaned, anti-seize was not used, brakes not properly greased, and they left the old retaining screw broke off in the hub not allowing rotor to seat properly. I was a ASE A5 certified brake technician for years and can tell this is clearly an uncertified mechanic or a negligent one that should not be working on cars.

Payge Fissgus: Mishawaka location review. DONT BUY A CAR HERE!!! Very unprofessional. Bought a 2007 Honda Odyssey. Started having an intermittent brake noise the next day. They just replaced the brakes so I called and made an appointment. The noise went away so I called to cancel the appointment but the noise came back. When I called them Joel was rude and said if I cancel they won't help me because it cost them money for me to cancel. As if it's not going to cost me to drive back and forth 40 minutes for a mistake they made. My husband called to address them being rude so now they refuse to help. Now the rotors are warped I've had to replace 2 tires and the neutral safety switch. I've barely had the vehicle 30 days and it had already cost me hundreds of dollars. Joel still refuses to help even after claiming he would in a reply to my husbands review and also claims they have no warranty on the part from the part store even though every part store has manufacture warranty on brake parts. Attached are pictures of what we found on the front brakes. No anti-seize, not properly greased, retaining screw broke and left from the old rotors, and the hubs were not cleaned. The rear look like oversized pads are on it so it's leaving a lip on the outer edge of the pads. Overheated the rotors and they are now they are warped

Racquel Escobar: Good people I wouldn't say anything to hurt this business Maria is my heart 🙏 She's family oriented and very polite

Angella Hunt: They have been nothing but kind to me I started out with a cash car that did me righteous for a few years and not because the Malibu died cause she didn't I upgraded and since then no problems and always willing to work with me I got low miles Shiney toyota just like I wanted thanks affordable auto roseland

Margaret Brawner: Must check it out ! Wonderful Lady fantastic service !

George Triangle Recovery: Maria is a true superstar, professional, prompt and friendly! Can't wait to do business again.

Prophetess Mae: Cars are over priced, but they don't check your credit. If you have income, they give you a chance. Make sure you get nothing lower than 6000, and test drive it first (take some with you that know cars).

Cynthia Liggins: Love it

Desiree Dunomes: The staff are friendly and great to work with!

Leasa “Leasa” Marie: Unlike one of their competitors, they were very nice, let me pick the car I wanted even though it wasn't the original day I went in. The car is serving me very well, the down payment worked well for me, and the payments fit my budget not the agenda of of the salesperson. Overall very happy with my choice to do business with them!

Tanzli Dangerfield: It’s okay

Nicole Sanders: Bought a truck from here that they "promised" to fix and waited over a month for parts to come in then waited another month for them to get it in to even work on. Needless to say have had a truck I can not even drive but yet stuck paying for each week. Very unprofessional and highly upset.

Lauren Fite: Worst service EVER. Do yourself a favor and drive a couple miles to the Mishawaka or airport site. Those ladies actually CARE about their customers. This site is just trashy along with the lady at the front desk.

Zachary Nihil: Lady at the counter is not helpful. Terrible experience.

Paula Davis: Blessed of Yahweh-Elohim with a very affordable car... HalleluYah!!!

brian young: Nice people, easy process. Some nice cars.

Andy Anderson: Dawn Krieg @ Mishawaka Location Is The Best!! Went In This Morning (08/11/2018) @10:00 a.m. And We Test Drove A Couple Vehicles And Found The Exact Vehicle That My Girl and I Could Both Agree On!!! Buying From Dawn Was Easy, Made Us Comfortable And Made Sure We Were Definitely Happy!!! I Recommend Affordable Auto To Everyone Needing To Buy A Vehicle!!! Thank You Dawn!!!

Tammy Kelley: Very affordable car rentals and easy to deal with. Give them a chance if you want to save money.

Tammy Phillips: Quick and Reliable !!

Kristen Crandall: Always available to answer questions. Polite and professional. The car I’ve had for over a year has had no problems and is in great condition. Extremely affordable.