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Jennifer Newkirk: This hotel is not for groups. We had the police called on us for eating dinner in the dining area. Apparently people talking and eating at 6 pm was police worthy. No one was yelling, cursing, or drunk. No kids were being obnoxious. Everyone was quiet during mandatory quiet time. I've been attending tournaments for 5 years now. Heck, Drury Inn encourages families to hang out in the lobby! This was unreal.And before the manager said, "You were happy when I left", I was. I was until one of our families was double charged and you wouldn't even speak to him about it, saying he had to go to the tournament company. No, that's not the way this works. You charged him. You must refund him. You also did a round about now that we are not in the hotel and again made it seem like the families were the problem. So glad I took video. I will be sending it to corporate.Edit after manager responded: the guest that called the police was the guest in the lobby that was told to shut up twice by your staff. Further, don't you think it strange that all of us that have attended tournaments for years, some as much as 10 years, and this is the only time we've encountered a problem with hotel staff anywhere?

Jesse Wisdom: Hotel is fine for a hotel. The staff was unreasonable and called the police for eating dinner in the lobby/breakfast area. There were three groups not causing any issues. We were here for sports tournaments. If they don't want people in your hotel then they shouldn't partner with tournament companies that will fill their spaces. I do not recommend this hotel. I have never been treated this way at any hotel or resort.

Leah Foster: Communication is horrible between employees, you get different answers depending on who you talk too. Some employees were extremely nice and helpful and others weren't. The hallway smelled strong of weed from a birthday party that they had at the hotel in their rental space. The pool was nice and clean, and the room was clean as well.

Jakobi Lyons: I loved everything about my stay here at the hotel. The staff was great and welcoming. The only issues that I had is that we needed extra blankets for the kids and was told they were out and or weren’t clean by the time we went to sleep. As a father i kept my cool and just give my kids my blankets and just used the shower curtain as a blanket. Derry greatly apologized about what happened and gaves us a great compensation. Other then that I would book again.

jessica pedzinski: My boyfriend and I stayed there while visiting from out of town. Upon arriving it appeared to be a nice hotel, I have worked for a holiday inn myself, so I knew I would be welcomed and reminded why I stay at IHG properties. Upon walking into the lobby, we were immediately greeted with a friendly, warm smile. A young gentleman by the name Derry, was the agent checking us in. It was a quick and efficient check in process. He made sure to mention my boyfriends status, and told us about the perks we are receiving being IGH members. He even did an exceptional job telling us what was fun to do in the area, as it’s been a while since we have been in the area. You can tell Derry took pride and had passion in his job, he was so kind and admirable. It’s not often you come across workers in hospitality that are that way, especially after Covid. You can tell he will go far and is a wonderful asset to this team. (I can see him growing with the company and promoting with his personality and drive) We will definitely stay here again, and I’d like to think Derry made our visit extra special out of everyone we came across.

linda Weinberg: Rooms: Very clean and niceNearby activities: Casino, shopping, restaurants.Rooms: 5/5|Service: 4/5|Location: 5/5Hotel highlights Quiet …More

margie weiss: Elevator was down, but the staff was very courteous and helpful. We enjoyed lounging downstairs to watch the football game and chat with friends, then headed to our rooms for a great night's sleep!Rooms: 4/5|Service: 5/5|Location: 5/5 …More

Cyndy McAtee: Very clean room! Great breakfast. Helpful staff. I came in at 11pm expecting nothing great. Check in was quick by a very kind lady behind the desk.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Robert Pitzer: For starters, my wife and I are frequent HIE visitors and "snobs" almost. So first thing I noticed was how clean, fresh, and new the South Bend HIE was. Yes, a spot or two may not have been SPOTLESS, but this location FAR EXCEEDS other hotels I've been too.What's more, I asked for a late check out. And as my workday progressed, I had a feeling I wouldn't make it back before the check out time (to change out of work clothes and such) so I called and spoke with Angela. She was more than accommodating and assured me I could come after the actual time.... which I did and was giving her my keys because I felt so bad, but she was adamant that it was fine, I should freshen up, relax, etc before traveling again.SO HOSPITABLE! I was blown away by Angela and the rest of her team there and look forward to my business bringing me back to the HIE-South Bend!Oh and one more thing specific to Angela I almost forgot.... she had been there all day and before her shift changed, her replacement called in unable to work, phone was ringing crazy, the elevator broke down, people were steadily coming to check in and she ONLY HAD A SMILE and positive words coming from her. Furthermore, between all this, she took the time to help a young lady schedule travel to get home for an emergency. Absolutely stellar job Angela!

Rob Simones: Staff breakfast rooms fine. But make sure you get receipt right at checkin. They will steal your money and rates will increase at checkout time and your card is charged do not expect your incidental charges to be returned they will add it to room rate I've been staying at motels constantly since 2019 and have never been stolen from my job puts me on road all year but I for sure will be staying elsewhere. Actually the comfort suites in Elkhart including taxes only charged 108 and there breakfast rooms and staff are good. Here they have laundry facilities and even offer laundry soap

Tone: They got two goats on their roster, S/O Angela and Carmen.Them Queens are what customer service is all about and I would like to show my appreciation and give them their flowers. They truly make you feel like family and make the stay comfortable THANK YOU LADIES. The hotel itself is a great stay, the beds and rooms are clean, the water pressure is on point, hot breakfast, and you can take a dip and get ripped cause they have a indoor pool and a fitness room so I highly recommend this place.

Worthy Robinson (Boobie): It was good just $100 extra for accidentalsRooms: 5/5|Service: 5/5|Location: 5/5 …More

Angela V: Stop by the desk & say hi to them! The housekeepers are incredible & pay attention to detail. The staff are great, the lobby/breakfast area - clean!, the guest rooms are exactly what you need when your power is out and you just want to get away from the kids in your house! Ha! The new general manager & the sales manager are phenomenal human beings. Really can't get better than here!

lexi arndt: The service my family received was incredible! The women from the front desk to the housekeepers were fantastic! The lobby was clean & the rooms were meticulously cleaned! We already can not wait to come back for our next visit!!Rooms: 5/5|Service: 5/5 …More

Ken Stinson: Amanda and Angela are simply amazing! They both go the extra mile to make your stay as comfortable and pleasant as possible! They both are very friendly, welcoming, and very helpful with any needs you may have! Amanda went 3 floors to find me a comfy pillow! Angela checked me in friendly, professionally, and with a great attitude all while staying on the phone with an elderly couple to make sure they found their way to the hotel safely! Im Very grateful they work at the hotel I stay when I'm in town! Thank you Amanda and Angela for going the extra mile 👍❤️😎

Nolan Vandy: great friendly and helpful staff. front desk excels!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

A Moskyz: Best hotel I stayed in during a 46 hour road trip from Florida to Oregon.Friendly staff. Clean and quiet room