Best Sports Equipment Rental Service South Bend Near Me

Katie Deisler: I chose Burns Rentals as my rental provider for table runners, China, and candles at therecommendation of my venue. They appeared to have a great selection of inventory. Burns fell short inalmost every way. I’ve detailed their mistakes in chronological order below for reference. Note: I workedas both a wedding planner and the manager of a rental company for several years prior to gettingmarried. No rental company I’ve ever worked with had this many issues and missed this many basics incommunicating with clients.1. Our initial quote said items would be delivered on Friday before and picked up the Monday afterthe wedding. When calling to make my deposit, I verbally told the associate that I only had thevenue booked on Saturday and that delivery/pickup times would have to be confirmed withJennifer (venue owner). The associate who took my payment verbally confirmed this wouldhappen. It didn’t.2. I got a voicemail on Thursday before the wedding that rental items would be delivered first thingFriday morning. I called the office immediately upon receipt and left a voicemail saying deliverycould not be Friday. I also followed up via email with Lauren (my rental coordinator) and got noresponse.3. Additionally on Thursday, I got a note that our sheer table runners were not going to beavailable (they were sub-rented from another company) in time for our wedding. Thereplacements they sent were a different color and texture (these were refunded, though).4. The rental items showed up at the venue Friday morning despite my communication that thiscouldn’t happen. Instead of coming back on Saturday, the drivers made my groomsmen andcoordinator take personal cars to our AirBnb to unload items themselves. Our family and bridalparty had to personally transport rental items back to the venue on Saturday.5. The delivery drivers confirmed verbally that they would pick up rental items on Saturday nightfollowing the wedding. Both my coordinator and officiant heard this statement being made.6. At the end of the wedding- my coordinator called Lauren asking why the rentals weren’t beingpicked up. Lauren informed us it would have been an additional $600 charge to pick up theitems on a Saturday, even though the drivers had already confirmed it.7. My family had to move rental items back to our Airbnb (including waking up guests who hadalready left the party and calling them to come back with additional vehicles).8. In total, my family moved rental items 4 times personally.9. I only received a 5% discount and half the delivery fee as compensation for this. This totaled arefund of $220 on a $3600 contract. This is hardly enough to compensate my family for thetime, labor and emotional energy spent on moving the rental items.10. I went back and forth with Lauren and was refused to talk to the business owners (even at mymultiple request).A rental company’s basic job is to confirm delivery time with the venue coordinator/contact. I had mywedding coordinator’s name and phone number on our contract, and they never used it. They neverresponded to my voicemail or written request on Thursday to prevent the Friday delivery. The deliverydrivers lied to my coordination team about Saturday pickup. Confirming delivery details the week of theevent (if not before) are the absolute basics of owning a rental company. I was told verbally uponmaking my deposit that the company would call Jennifer to arrange a drop-off time. I believed thiswould happen and didn’t worry about it until I was aware it was going wrong. This company had workedat my venue before, and I believed they would fulfill their end of the bargain and follow up on what theytold me.

Jones Painting: Our company has used Burns rental equipment for over 10 years. Staff has great knowledge of their equipment and if there ever was an issue with equipment they’ve always made it right. Highly recommend.

Robert Gruber: Burns was great to work with for our June 18th 2022 wedding. The office folks where very understanding of our changes. The delivery crew were quick and polite. Thank you for the help.

Taylor Smith: Clean friendly personal service. Great place

Andrew Young: My girlfriend parents rented a skid steer from burns rental. On the way back their trailer blew a tire I called and they told me it was my problem to fix it. I called a tow company to fix since there was NO SPARE TIRE FOR THE TRAILER. The tow truck driver told me the trailer was unsafe and should not be on the road and was not equipt to pull a skid steer of that size. I should have known this when the guy hooking the trailer said the connector was "run over" so the lights wouldnt work but in the companys eyes it was still road safe. Now I'm out money for the rental plus money to fix the tire. Needless to say go to another company to rent your equipment, they are terrible.

Carl Fuller: I've been using these guys for the past 12 years they always help me in every way to make sure my jobs get done. I wouldn't use nobody else! Clean equipment & when I ever had a problem with a tool or anything there always very fast to help and fix the problem!

Micah Kipfer: We had a hard time communicating. Once we got talking everything was perfect. Very Clean. Thank you!

James Goodloe: They have just about anything you can think of.They also have a cool koi pond.

Chris Hurt: Knowledgeable, friendly, and very helpful!!

Kelvin Skeats: I rented a 14" wet concrete saw. Connected water no water so I cleaned the 2 orifices still no water. I took it back they gave me another. I connected water to it again no water to the blade, then I noticed the 2 orifices were missing! I took it back they apologized. I'll go somewhere else.

Mackey White: Descent prices good people

Jonathon Boykin: Awesome tools and service every time

Lori Herbers: Was in town helping my son and fiancé with wedding plans. Found Burns online, but was hesitant because of the negative reviews! Called anyway because of their vast assortment they offer and knew we needed everything from soup to nuts for the venue. Had a very productive conversation with Lauren that ended with us visiting the business and ultimately hiring her as the event coordinator! She was very detailed oriented as we went through everything that would be needed without any pressure. Gave as much time as we needed and so much to pick from! Just remember, when you see a negative review that there are always 2 sides to a story! I’m so glad I called!You should run not walk to Burns Rent-Alls

Rebecca Holloway: Just talked to Brian and even though they are closed he offered to help me get a generator for my senior parents as they have been without power for 24 hrs. and I live in the Indianapolis area and could not help. He was so responsive to my FB message asking for help. So glad to know there are local companies willing to go the extra mile for those in need. It sucks being so far away from loved ones in need but comforting to know folks like Brian are there to look out for people in the community when it counts.

Stephanie Rosales: I DO NOT RECOMMEND THIS PLACE!!Went in to rent some cloth napkins for my wedding. I needed about 300 so I placed an order for 310 to be on the safe side. The sales person told me we had to order them ASAP since my wedding was so close. So without looking around at different vendors, I ordered the napkins.The Thursday before my wedding on Saturday, we go to pick them up and after a while of waiting a girl finally comes up to us and says “I am sorry, I’m not sure what happened but we did not put in your order so I have zero napkins in the color that you want.” Clearly I’m visibly upset and she says “I can check to see what other colors I have available in that quantity that you need.” So I ended up having to change the color of the napkins. Finally I tell her I’ll go with a gold color napkin and she says “okay we have that color in the quantity that you need in hand, I’ll go grab those.” She hands me a bag and off I go.Then Friday comes around (our wedding was in Goshen) and we are setting up the tables at the venue and we realize we are short on napkins. I call Burns immediately and explain that they gave me less napkins and not the 310 I had paid for. Then she says “yeah well we only gave you 165 napkins because we refunded the rest of your money.” At this point I am livid because who wants to deal with stupid stuff like that the day before your wedding! I explain to her that I didn’t ask for my money back because I still needed 310 napkins regardless of whether they had ordered the right color for me or not. She is very apologetic and says they do have the rest of the napkins on hand and someone can deliver them to me. So that was a plus.Sunday I go and check my bank app and see that they had charged me again for the napkins!! (I’ve seen that several other reviews have mentioned that Burns makes unauthorized charges on their accounts and that’s exactly what happened to me too! So beware!) On Monday when I went in to return the napkins I explained this to a lady that works there and without checking anything on her computer she says “yeah but we have you your money back on half the napkins initially.” I try to explain to her that the full amount was charged the first time and there is no refund and there is now an additional charge. finally she looks at her computer and goes “oh I’m very sorry about that, the wear house guy posted it as a credit and he should not have done that. I’m not sure why that happened but we will get that refunded to you.” She did not take any responsibility for what had happened and seemed to push it off on other people and their mess ups.Overall, I had a terrible experience with burns rental and I would not recommend it to anyone much less a bride because brides do not need this type of careless, unprofessional experience days before their wedding. I will add that Burns called me and seemed very embarrassed/ apologetic about their unprofessionalism and they said they are going to give me a $100 credit on my account for when I rent with them the next time for my troubles with this rental. But honestly, I don’t ever want to rent anything from them again so the credit is no help.

Tim Loftus: Nice people but rented a drain cleaner for my main line that was supposed to be 100ft which would of been perfect for what I needed. But whoever used it before me got it tangled or kinked somehow at about 50ft so that's all I could use which got some but not all of what was clogging my drain. So after spending 100 here I had to call a plumber to bring over the exact same equipment (working of course) and had it cleared within 10 minutes but for $350 because it was a Saturday. Showed him a picture of the one I rented from here and he said it should of never been rented out. He told me they most likely had to be aware that this one wasnt going to work right and they didnt give me enough bits to even get the job done if it had been. It was just a major hassle that could of been avoided if they'd of checked the equipment when people return it so the next people arent trying to repair your things in the short window they have to use them. Maybe it was an honest mistake and maybe not but I wouldn't be willing to risk more of my money at this place to find out.

Cynthia Witherspoon: Will not do business with this company again!

Abby D: Normally don’t write these but this lady has been harassing me for the past two weeks now and today she (Hannah I believe is her name) decided to take a payment out of my account without my consent.We had Rented for our wedding. Flowers were beautiful. But event specialist failed to mention anything about a damage waiver form. Didn’t find out till about 16 days after our wedding when we were randomly sent a statement With a total amount due. Didn’t understand it so I asked what it was. A few days after get a voicemail saying it’s almost been a month since the wedding we need you to pay this. When they had only just told me about this amount due not even a week. Meanwhile I was thinking I had 30 days to pay it(NOPE). On top of our event specialist missing an important part (we asked for plates in our meeting and didn’t realize we didn’t have any plates till the event at dinner) .

Zachary Graham: Machine had some issues, was treated like I was going to break it before picking it up. Was treated like I broken when I reported the problem with. The sales pitch was ‘we are more expensive because we know what we are worth.’ I’m telling you they aren’t worth the price. I am going elsewhere for my next rental.

C M Watters: Great service! Rented a saw last minute from Eric and when returning it with Glen . Both very knowledgeable and professional. Will be a returning customer for sure!

Katie Kluga: Journeyman brides: you will need ribbon to attach to the seat cushions offered here. Customer service was good except woman on the phone was impatient and gruff when I ordered cushions. I also left them a email review.

Shannon Geaugh: It was great they allowed us to get the chairs by ourself so we had them and there very helpful sweet people who work there

Alexandra Shields: From the very start, my experience with AAYs was incredible. Completely different than any other event rental service I had been in contact with. JJ from AAYs was kind, communicative, thoughtful and creative. She invited us to the showroom to view every rental piece (no other rental service offered this option). JJ came in on a Saturday and opened the showroom specifically for us to view the rental pieces and to accommodate our schedule. All items rented were beautiful and very well priced. I have already referred people to AAYs. They are wonderful!

Pam Porter: Top Notch service from start to finish. Everything we got for our daughter's wedding was fabulous & pristine. Everyone from the office staff to the delivery staff were wonderful. They were very considerate and conscientious from the beginning to the end. There's no other place that compares to the service you'll receive!!

Olyvia Searcy: Very friendly staff and beautiful show room. Rental was easy and we will definitely be back for future event needs!

Miranda Rosezelle: AAYs employee's were very patient, kind and helpful while we made several changes to our quotes to make sure our event had just what we needed. They had several options that met our needs and even helped to make suggestions so that our pieces matched. They were also priced well which is always a great bonus.

T Bone: Great job of explaining what we were getting and very organized!

Mariana Schnell: Love this place. The show room is great. All you will ever need for a party. The only down is that delivery with orders of $250 or more.

Nanci Yokom: Very helpful staff. They spent time with me to understand my event and the feel I wanted. They worked to get me want I wanted at the best price. Pick up and return were easy. Great business!

Delayna Myers: I was extremely pleased with AAYS for my wedding! I worked with JJ and she is so kind, responsive, and helpful. All of the items that I rented from AAYS were in great condition and they made adjustments as needed. I would definitely recommend working with AAYS for you personal or corporate events!

Katelynn Price: Amazing linens & services!

Juliana Ekema: Have used AAYS for a few years now for grad parties (tables and chairs). Friendly staff, easy to order, quality products, easy pick up/return, online receipts. Great business to work with.

Mary Totten: Items arrived exactly as ordered. Staff was helpful and courteous. The rental process overall was very professionally conducted and executed. Thanks AAYS Event Rentals for making our event run so smoothly.

Mark Stallings: They do amazing work and are a pleasure to work with. Everything was delivered early and hassle-free (unlike Taylor Rental who was 7 hours late....We wish we would have found AAYS earlier so we could've rented everything from them!!) The staff was VERY kind, helpful and informative and it was an all around awesome working with them! We even recommended AAYS to 2 different couples at our wedding who are planning their wedding for next year.

E C: Great customer service from ordering to set up.

Sally Schwartz: Excellent service from start to finish - no mistakes, other rental companies I work with over many years and many cities forget pieces of my order - this party rental company is the best! Great load-in folks, like Caleb. as well!

Greg Keiser: Friendly staff and many options and designs to choose from.

Velinda Troyer: AAYS was excellent to work with. Quick response to my initial quote request and very helpful through the whole planning process. Would definitely recommend and use again.

Tianna Wisdom: Over the phone & even in person, I receive excellent & friendly customer service. I wish that all businesses were inviting as yours! I will be back!!!

John Yarger: Really appreciated a tent table chairs etc for a socially distanced Thanksgiving. Great service and cleanup.

Marteze Butler: Good for rentals

Elizabeth Wolever: Rented a dump trailer and a hitch for 24 hrs

Jojo: Absolute pleasure to do business with. I was able to get what I needed in a speedy manner and in my schedule for a very fair price. The staff was able to answer all my questions and were very polite. Also took the time to give me a quick tutorial on the equipment I rented. Michiana Rental has definitely earned my business in the future.

Dom: Just rented the ring saw and it was the perfect tool for the job.Thanks to whomever it was at Michiana Tool Rental who suggested that saw for my concrete work.

Hollie Kirk: Easy to reserve and pick up. They even load larger items in your vehicle for you.

Nate Miller: Always a positive experience. The staff is knowledgeable and polite, and will be back again and again.

james lee: Great staff. They stayed calm and respectful, while I was in panic mode. Needed generator before a freezer with about $2500 of product thawed. I'm a micro business couldn't afford the loss.

Jeff Chambers: I rented a mini-skid steer from the Plymouth store. Four hours into my task a bolt/shaft sheared on a pulley on one of the tracks. I called them but it was after hours on Saturday during 4th of July week-end. When I called their number I was told by the answering machine that a service tech would call me back. Well, my first assumption was "I'm done for the week-end", but alas within 15 minutes I received a call back. Within a half hour Dawson arrived from the Plymouth store. He tried but could not get the sheared bolt out of the pulley. He called for back up and Keypher from the Niles store grabbed a new pulley and headed for Bremen. Keypher and Dawson worked together on the problem and within an hour they had the skid steer back up and running. I am totally amazed at the quality and speed of service these two gentlemen provided. They were very polite and given the circumstances, a really hot day and them having to lay in the dirt to fix the problem they stayed positive and worked together to get the job done. I highly recommend Michiana Rental, they go above and beyond to take care of the customer. I'd give them 6 stars if I could.

Jeremy Wroblewski: Easy and quick transactions. Great help with good tools

Didi D: Very rude. Went with a company in South Bend. Hire at your own risk.

Justin Begeman: Nice new equipment. 24 hr Mechanic Service was a big help when equipment malfunctioned on a Sunday morning. They load and unload your equipment rented. Wish they had contractor pricing. I rent from here at least once a week for specialized landscaping equipment.

Jennifer Inghels: Outstanding service and friendly staff! Throughly impressed with their professionalism and attention to detail!! I would recommend them to anyone needing construction equipment! They have my business and I will definitely be back!

Stephanie Barrett: These guys are amazing. So friendly answered all my questions I had. Will be back again. ❤️

Kelly Neubauer: Great service, reasonable pricing. Always do a good job for me on both tools and event rentals

Jr Zantow: worst place I've ever rented from I'll never rent here againa This place is a joke

Steven Kelems: People are pretty rude on phone and when picking up and dropping off equipment. Short staffing is not an acceptable reason to be rude. Customer service needs improvement.

C E: Wet saw rental, needed a new blade, so one trip back for that. They gave us a compensation of a day bc the day we rented it it would not cut right.

Kim Gambee: Very happy with the Service and price. My husband has a bad back and it took two people to load, and it was only 15 degrees outside they did it with a smile. It was a very pleasant experience. Thanks Michana Rental

Lew Wagner: If they dont have what ya need ya dont need it

Leonard Brownlee: They have better equipment for your money and friendly service. Would rather postpone a job than use other rental companies and have done just that.