Best Ups South Bend Near Me

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1. UPS Customer Center - South Bend

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· 81 reviews

3800 Lathrop St, South Bend, IN 46628

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UPS Customer Center: what do users think?
M N: Under construction, despite that the woman that helped me was very nice and went out of her way to find my package. Thank you!
Steve Squires: Friendly and helpful staff. Just a little slow on the service at the counter but they are probably short on staff like everyone else.
Freedom Fighter: Fast service! Customers need to go in the back! The front is for their drivers. 👍
Matthew Lehner: Whole customer center completely closed for a remodel. What a waste of time.
Jose Crespo: Why your drivers always leave my package on the wrong house 🙄 the numbers are in the front of the house !!
Michaellyn Greyeyes: This inform needs to be disclosed. How long your care center going to be closed. So, we aren’t driving thirty minutes in hopes to get package out.
Ken Van Nevel: I was home when they supposedly attempted to deliver my package. The delivery slip was wadded up and on the ground. I picked it up thinking it was trash I then called the 800 number. They don't make it easy to get a delivery. I drove out to the UPS store at the airport to get the package. I'm not Happy with UPS. I would consider not using them in the future.
James Roberts: Worst customer service ever they dont have a clue what's going on this building had to wait 5 hours on a package I was told was already there
Laura Cox: Needed to make an Amazon return. There was no attendant around to assist me. Finally, after about 15 minutes of waiting, an employee opened the window and began taking care of the people that had gathered. If the attendant was busy in the back, it would have saved a lot of aggravation and wondering, if they had placed a note on the counter stating that. I had no idea what to do and was not just going to leave my package on the conveyor with the hope that it would be properly returned. The Lady that did finally help me, was very knowledgeable and accommodating.
Cynthia Hunter: Thank you ups for fast and friendly service ❤️ I will visit your services again thank you UPS
Josh Hicks: Very helpful
JoyfulMeltingWithLisa: I have had several packages throw on my porch and broken, the latest today! This is unprofessional and unacceptable!! I will be reporting this event once again and sadly UPS will do nothing!!
James Richards: UPS is totally worthless paid for next day shipping they couldn't get a simple address right next package that company sent me it won't be delivered for another 4 days how is that next day air and they continually blame it on the company that Senate even though it's not their fault I will never use UPS again
nicole marie: Quick and easy
Hong Vi: So I had this big packages from amazon and its expensive, so I requested UPS to hold it for pick up on Monday. They hold only 1 of 4 packages and deliver the other 3 leave it in the front door. The only package they hold at the office for me to pick up, I was never ask for an ID all I did was said the name. Very disappointed.
Big Country: They r very helpful. The lady very nice
Ander Levi: There supposed to me open there holding my package and theres no one here
Aaron Blamer: Only open from 8:00 to 11:00 am and then closes until 5:00 pm which is really inconvenient.
Neal DJ: Good
Jane Nickles: They are very helpful
Jacqueline Green: They keep your packages secure!!!!!

2. The UPS Store - South Bend

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· 31 reviews

2043 S Bend Ave, South Bend, IN 46637, United States

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The UPS Store: what do users think?
Adam L: Great service 👍
Usman Tariq: Very Excelent Service.
Malena Núñez: Very bad services,👎 never use this place!!! Better use FedEx they have the best service.
Dontasse King II: The customer service was really great here. The store was super busy and the customer service was great.
Nicholas Lowe: This was my first visit. I had half a dozen items to return to Amazon. Amazon gives you the option of returning items just by bringing it into the UPS Store, no box, no label, etc. So, I had to go through my phone and go item by item with the worker (each item was ordered separately and had to be scanned individually) and as I'm giving him an item, I have to find the barcode provided by Amazon for him to scan. He was patient and helpful and it went very quickly. This was my first time returning items in this matter. So, I wasn't sure what to expect. Thanks for the help!
Michelle Jones: They have always given me Perfect customer service. Thanks, to you all!
Tommy Matysik: They randomly change their hours. Have come here three times to try to drop off a package on separate days when their hours said that they were open. Each time, they were actually closed. They won’t get a fourth chance
Mackenzie Balentine: I was literally sitting in my living room and they did not knock or ring my doorbell and said I never came to the door for my package. Needed my package for work and now I have to wait and go out of my way to get it. Called multiple times to speak to a representative and I would not get connected.
Shayla O'Connor: The older woman who works there is incredibly rude, my entire experience was so irritating for no reason
Brittany Vargo-Boice: I appreciate how patient the person working was with me was.Thank you.
Gypman: Fast service.
Joshua Biggum: Don't go by the posted hours they like to close early
Sherry lee: Prompt efficient in and out in minutes
Mel Roc: I often go here to drop off my Amazon returns. The staff is quick and efficient and there usually isn't any wait. If they are with another person they tell me "I'll be with you in a minute." Always a good experience.
G Kame: The staff is professional but they were not wearing face coverings when I went into the store and conducted business. I wore a mask and probably should have turned around right away and left. I will never do business with them or any UPS store again.
shawn flattery: Fast and friendly. Thanks for helping me out!
Albert Farley: ups workers alway ship my packages with such grace
Kevin Boland: Great service and friendly staff members! They make returns painless 👍
Karen Hickey: Although this store is rather close to where I live, I avoid doing business there. I will drive to the south side of town or to Mishawaka where the employees are friendly and appreciate the business. The woman is rather rude and the fellow isn't much better. I have yet to hear a thank you from any one who works at this store. A dose of customer service would be welcome.
Depa Cline: Awesome people! Great service! They don’t lie about their computers “ being down” like the other stores.
Felicia Wagner: Asked a question on the phone about UPS delivery and the person that answered the phone had a very condescending tone. I do not know their name (it was a female), but the call was made at 1:39 PM on March 16th. I would recommend this location to improve their customer service.

3. The UPS Store - South Bend

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· 66 reviews

3903 Portage Rd Ste C, South Bend, IN 46628

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The UPS Store: what do users think?
Marcus Felde: Always helpful, cheerful, considerate
Jocelyn Martindale: I recently went to this UPS location to send a box of snack-filled stockings to a not-for-profit organization that sends them to deployed military and veterans at VA hospitals. Mohamed was so very good with his packing and, because it was for a not-for-profit he didn’t even charge me for the box! He was so kind and thoughtful. I really appreciate him! I will definitely go back to this location even though it is further from my home!
Don Burns: Apparently they close well before 3:00 on Sundays despite their claims.Today I arrived by 2:55pm pier Verizon Wireless time and the door was locked.When I tried to open the door it was fully locked.Inside, I saw a person g around who looked up at me then turned away.
NATURALLY DAY’S EYE: As a small business owner I wouldn’t be able to balance life without services like these. Although Sunday packages that are dropped off won’t be picked up from the store until Monday, it will save me time tomorrow. I always get great, pleasant service when I drop off my packages here. Great Job✔️
Q.S.V. Services: Terrible service I have been a customer there for years today the man that says he owns the store treated me with the most Terrible insane service most unhuman I've ever encountered !!! WHAT UPS STORE DONT TAPE OR PACKAGE BOXES 😒 isn't that why you was there!! Your job!!He says it needs tape I say ok tape it,It's not my job he yells! we'll ill pay or sell me tape I'll do it myself no I wasn't given these options no instead he yelled at me like his kid and told me take my stuff and get out his store well ok no problem hopefully the next ups store I go to actually has a piece of tape or will sell me some so I can send off my package since I see even though it's advertised they pack and ship I guess this location only packs and ships for certain people don't go there unless you wanted to be treated like a dummy and want to receive poor service thanks for wasting my day!
Patricia Frey: Mohammad and Sam were awesome! I had called earlier about shipping a very heavy hitch Sam was very informative and patient. Mohammad was able to package the hitch and take care of shipping with ease! We were so thankful for awesome customer service!
Benjamin Cabe: I think it's worth noting that many of the poor reviews are of a previous store owner. The new owner, Mohammad, is wonderful. Every time I visit the store I leave with my needs taken care of and a smile on my face.
Timothy Finnan: Incredible service! Definitely a step up from prior ownership.
Kymra Keigley: Always helpful and great customer service
Stefany: Abismal customer serivice, very rude. Will use Fedex from now on.
Mariah Housing: Always quick and fast and friendly great customer service.
Matty: Visited this UPS store a few times to return large items (cargo baskets & crossbars). Mohammed [store owner] went above & beyond each time to help me with the process. Couldn’t be more thankful enough to have such a genuine person to assist in a stressful situation. Any future returns, this is the UPS store I prefer! Thanks Mohammed! -Ryan M (the Kayak Guy)
Sara D: My elderly mother went into your store today to do an Amazon return. Upon entering the store, the employee all but said "did you need something".. Nothing friendly or welcoming by any means. From there, my mother had. in her hands, the item she needed sent out. Before she could say anything, the employee says,, "that need to be packaged?" My mother replied that it did.. The employee goes to the back. My mother hears all sorts of sounds, tape tearing, etc. When the employee comes back up, my mother then lets him know that the item is an Amazon return.. He brashly says to her that it would have been nice if he had known that since he just wasted so much time it putting it together in the wrapping. She apologized and told him that this was her first time doing an Amazon return. He made no comment on that. As she was walking toward the exit door, she turned around and asked him if the item would be going out today or tomorrow or if he knew when it would be leaving the store. His reply was that they had two weeks to ship it. Just a reminder that a little bit of kindness goes a long way. This employee started the interaction on a negative note and proceeded to carry that throughout the entire interaction with my mother. Rest assured, that my mother won't ever be returning to or recommending your store to anyone as a result of this poor experience she had today.
linzey sirk: Fast and easy! Mohammed was a great help with my package. Super friendly with a great location. I will be back again.
Nick Collins: Muhammad (spelling?) a fantastic guy to deal with and always kind and patient! Keep up the good work!
Jay Baby: I had to get a notary signed and couldn’t come to the store for this service. I explained to Muhammad, who was very understanding and ended up coming to where we could get the notary completed. He was very patient and had great customer service! I would recommend this store and their services anytime!
Mary Gongwer: This is the only UPS store I go to.
Bonnie Jedral: I have had a couple of issues with shipping and returns. The men that works at this store has gone above and beyond to help me. I appreciate all that they have done.
Kooziekami (Kooziekami): Came in with a last minute package and was greeted with a friendly smile and we’re extremely helpful.
Fredj Mansour: Best store ever with a new owner friendly and patient with customers
Sherrell Harris: Was going to return a package I got from a 3rd party sell r off Amazon and the return price was more than what I paid for the item. Muhammad was extremely helpful in this process

4. UPS Access Point location - South Bend

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· 1 reviews

4403 W Western Ave, South Bend, IN 46619

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5. The UPS Store - South Bend

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· 39 reviews

1290 East Ireland Road Ste V100, South Bend, IN 46614

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The UPS Store: what do users think?
Suzanne Matthys: I forgot my prescriptions at home when I went on vacation. I had someone overnight them for me, but due to bad weather they were not able to get them to me the next day. I spent an hour on the phone and had to pay extra money to have them held at a location so they wouldn't be delivered where we no longer were staying. UPS says they can't do anything for me, that I have to go to the UPS Store-Erskine to have the package rerouted. I just went there and the manager refuses to help me. I just got the prescriptions filled before I left and now I am going to have to pay to get them refilled. Don't use any UPS store, but this one is just terrible for not helping me!
Au Point Hospitality: I use the ups store by grape road and get excellent service and we find solutions to ship items. This store was a complete opposite experience. I was told to go to Lowe’s. To return my Amazon package. That was already packed, by Amazon. Didn’t offer me a box to ship it. The female employee looked at me like I was crazy when I was confused by the interaction.
Meraki Beauty Studio: Shayla was amazing, she helped me print flyers for my business. She made the process so easy. She was also very kind and patient. I will definitely be back!
Trinity Robinson: I called today to try to get details about two items that I shipped back. She wouldn’t allow me to get a word in. Every time I tried to ask a question, she would talk over me. It was an Amazon return and I had the receipt in hand. On the receipt were two tracking numbers listed, in which neither were valid. I tried to ask why and her reply was, “I don’t know. It’s your receipt.” The same receipt issued from the UPS store. I asked if there were someone else there who had the information I needed, she refused to even try to find someone and told me, “We all going to tell you the same thing.” She had a terrible attitude and just didn’t even act like she wanted to help. I asked if she was the manager, she said yes. I told her that her managerial and customer service skills were terrible and to get further training. I was not impressed, especially since she claimed to be the manager.
Carla Campbell: If I could give it a zero I would. The staff mistakenly shipped a Christmas package heading to VA to MY own home address! I brought the package back in after receiving it next day and they told me it would be even more to send it to the right address! Got a refund and took elsewhere. TERRIBLE CUSTOMER SERVICE. If you want your package to go to the right place, do not go here! Never again!Update: ups store customer service said this was absolutely unacceptable and they are escalating the complaint to store owner and regional management today. This is purely a mismanagement of THIS location, staff and management, John.Update: nothing happened. I haven’t used ups since.
Nicholas Lowe: I visit this store a couple times a month to return products to Amazon. The Staff is always friendly and attentive.
William Earl Snyder: Charged $5.98 to place item in box a put one piece of tape on it. Staff are clueless. Would rate less than one star if I could. Total to ship package was $34.43. Way overpriced. Will never use this location again.
Candice Al Wahidi: I've never seen anything so ghetto in the 10 years I've been in South Bend. I've been coming to this UPS for a long time and never been treated so poorly. The 2 girls that are working there are very rude and actually cruel. They laughed at me because I was struggling to carry a wine refrigerator into the store. They rolled their eyes at me when I said I wasn't aware of 2 dollar fee to print my return label from Amazon. Usually they scan the code.They screamed and yelled at me when I told them they were being disrespectful and rude. I will not be returning. I know no one cares but if they continue to do this to other customers, the business won't be around long.
Patrick Ruch: I have only been to this location twice and wouldn't you know both times I was told that the computers were down. Well I can tell you there won't be a third time.
ccmetalhead: Owner put a 5 dollar minimum on credit card purchases but they have the gall to put a sticker saying small business friendly on their door. Owner seemed offended that I would dare say something about it.
Patricia Frey: If I could give this store a zero I would! The Customer Service is HORRIBLE! The Manager is awful! We had a large hitch to be sent out? They first stated they could not ship because of the lubricant. I said that made no sense. UPS stated it was a biohazard. The hitch was in a Rubbermaid. The gentleman stated that it needed to be put i. Their box and wrapped special, i stated that made no sense. The manager came up and was belligerent then turned around rolling her eyes at me. I told her not to roll her eyes at me and then she started yelling at me and said she was going to call the police. I said i was not yelling and she went and turned to her staff and and said that i was yelling. At that point I took my package and left. I was shocked by the whole interaction and the lying of the manager. Will never go back to that store. Awful service!
Shay H: The young man I was interacting with was up front and honest. The woman who imposed herself into the conversation was incredibly rude
Brandy Baker: The associate John was very rude. The customer before me he felt the need to complain about Amazon returns, which is what I had at the time. He acted as if he was annoyed and inconvenience by my return. Is that my fault Amazon messed my order up. I don't like having to come and stand in line to return an Amazon package at 5:40 at night either after a long day of work. Plus I didn't receive the correct merchandise but I didn't have any problem being respectful and kind. You might want to find a new job he doesn't like working with people. If you UPS contracts with Amazon to return packages then there should be no reason and employee should act or complain to other customers about having to do their job.
Sam Vermande: Amazon sent my prime package to UPS. I got an email saying that I needed to sign for delivery and when I clicked on the link it said my package would be held at the UPS store. So my prime package that Amazon said would be delivered the day after I ordered it is trapped in the ups store all weekend. UPS, on their part, was closed an hour before their posted closing time, with no signage in place - I expected them to close early on New Year’s Eve but a sign saying so would have been nice. They did, however, tell Amazon my package was delivered. Which I guess it was… just not to the address that was the delivery address. I’ve dealt with UPS freight over losing an entire 609 lb skid of airplane parts worth $12,000 so I don’t know why I’m surprised they can’t deliver a $25 8x10” envelope. Worst “shipping” company in existence.
Ken Dougall: Lousy service, employees wait on you if they feel like it, one guy there really has an attitude, I have to use UPS but I hate going in here
dbrown 125: Lost my package that was suppose to be sent back to Amazon.
nancy hegland: Shayla was so kind, helped me with my package as I couldn’t carry it. So please thank her once again from me for her wonderful service and the nice smile on her face! Nancy Hegland👏🏻
Tyler Neely: They could have more employees working out front during busy times. There are 8 people in front of me in line with only one person working the counter. Otherwise, nothing negative to say.
brandi brockwell: HORRIBLE customer service!! They put someone out front that is still in training that had no idea you can take a stack of documents through the copier to auto feed for copies (took 1 page at a time for a double sided document). Didn't keep any of the documents in order and says "do they have to be in order"? ( Um, yes since thats how they were handed to you!!!) She didn't even know to print 1 side if you didn't need copies of the front. How about NOT putting obviously not trained associates up front who don't know what they are doing? Then charges us for allll copies for copies that only needed one side printed
Ben Hershey: Great Service, above and beyond. I needed a print job done last minute including binding. The owners really helped out to make sure it was done including one coming in from home to help with the binding. Thank You very much and job well done!
Raimie Wheeler: Never got notification that they had received my package so I could go pick it up. When I had time to try tracking it and discovered it should be available for pick up I tried calling to confirm it was still there. No one ever answers the phone. I really don't want to have to drive there to find out they aren't even open, or my package isn't there.I get with Covid things are different, but you should still be notified of your package and be able to confirm the place is open.You are better off getting your package delivered elsewhere. If it wasn't for porch pirates being so prevalent in the area they wouldn't be so busy.

6. UPS Access Point location - South Bend

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· 2 reviews

2051 S Bend Ave, South Bend, IN 46637

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UPS Access Point location: what do users think?
Barry: UPS forgot to pick it up.
Angela Mccahill: They're not open on Sunday till 10:00 p.m. so I don't know why they're saying that

7. UPS Access Point location - South Bend

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· 2 reviews

3207 Lincoln Way W, South Bend, IN 46628

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UPS Access Point location: what do users think?
Beth: Very easy directions for UPS Access points for my Amazon packages that I wanted to send back but since Amazon doesn’t have a local store if your not satisfied with the merchandise you order they will let you return about anything you buy from them which I like that feature & usually you get your money back fast.

8. UPS Access Point location - South Bend

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· 1 reviews

130 E Ireland Rd, South Bend, IN 46614

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UPS Access Point location: what do users think?
Janell Johnson: Went there to drop off ups package. Guy at counter said he was busy with customers (who came in after I did) and wouldn't wait on me

9. UPS Access Point location - South Bend

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· 1 reviews

2101 E Ireland Rd, South Bend, IN 46614

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10. UPS Drop Box - South Bend

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· 3 reviews

919 E Jefferson Blvd, South Bend, IN 46617

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11. UPS Access Point location - Mishawaka

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· 5 reviews

210 N Main St, Mishawaka, IN 46544

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12. UPS Access Point location - Mishawaka

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· 3 reviews

6502 Grape Rd #730, Mishawaka, IN 46545

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13. The UPS Store - Mishawaka

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· 54 reviews

5776 Grape Rd Ste 51, Mishawaka, IN 46545

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14. The UPS Store - Saint Joseph County

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· 2 reviews

12820 Adams Rd, Granger, IN 46530

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