Best Water Testing Service South Bend Near Me

Moe Horowitz: Wonderfully lady teck ..very helpfull

Gwendolyn Knowlton: Wonderful until you have a problem.I had Canneys water come out because our water softener, that they installed, was stopping water flow in our entire house!They test the water and inform me that it's simply the filter which had a 1/4 layer of sediment on it.Canneys were who installed the unit. After install they walked me through use and maintenence of the unit but forgot to tell me there was a filter on it that needed to be changed every 6 months or so. I have had the unit 3 years!! In the three years they have been been out twice and never said anything about a filter. They said not to mess with the panel because the FILTER is set so many times a day✔️, to only use crystalized salt✅ but NOTHING about a filter and the unit is a medical necessity for our daughter. Then they say they can even replace the filter because they don't carry that style. So they did nothing as far as servicing my equipment AND the call would not have been needed if they had instructed me properly. One of the original installers was present and confirmed that he did not discuss changing the filter.I say listen, I'm expecting a significant discount on this service fee because had you told me about the filter it wouldn't have been necessary nor did you service my equipment! I also informed that they'd been out two other times and never mentioned the filter when we complained of slow water flow, only mentioning a programming issue.We call the main office and the OM speaks to the owner Kevin who says Ill take off. $25. I say absolutely not. I'm willing to pay half but given the circumstances I think that's more than fair. Owner refuses to discount more than$25 of the$139 service price stating, You are responsible for reading your own owners manual.As a small business owner, I think fairness, integrity and customer service are crucial to your business, as is word of mouth. I did read the manual but was walked through what I was supposed to do.The Admin Asst is supposed to call me later for my card info because the service guy had no way to run my card other than to write my numbers down. No sir.Additionally they arrived 2 hours late and did not call. I had to call to find out where they were.They made me wish they had never received a dime of my money, EVER. Customer Service means something. People mean something but clearly not to this company.

Lori Little-Mckelvey: Wonderful job and great to work with.

Dean M: I desperately needed water testing for a project I was working on. They were helpful courteous had a quick turnaround and their results were highly accurate and exactly what I was looking for. Will definitely use them again.