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1. Deals On Cable - Fort Wayne
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· 11 reviews
2002 Garden Park Dr #2, Fort Wayne, IN 46825
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2. BaseLine Internet - Fort Wayne
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· 7 reviews
3101 New Haven Ave, Fort Wayne, IN 46803
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Eric Arnold: These guys are amazing, the customer service is some of the best I have seen. They dispatch technicians super fast. The internet it’s self is pretty reliable. Only had a few minor issues, we had them fixed within a few hours. The only complain I have and it’s very minor, is that we don’t seem to get the full speed that they advertise but it’s close and still really fast. I would definitely recommend these guys for you internet needs!
Brian Kechel: I tried Frontier DSL, MediaCom Cable both were terrible. I found myself constantly disconnecting my WIFI to use cellular. Baseline Internet is far superior to all other options in my area. Great value for price.
Heinz Florin: Baseline Internet is fantastic! Our internet service is fast, reliable, and the price is right. Amy's customer service is second to none. Thanks for finally bringing fiberoptic to Leo!
Brian S: I was very excited to finally get Fiber Internet in our area. One of the main providers in the area said they'd be expanding to our area but never did (10+ years after saying they would). The reliability I have received from Baseline has been excellent. They have a small company feel with a very personalized and responsive support team. Great upload and download speeds. They did a great job with the install and cleaned up very nicely after themselves both inside and out. Very impressed 7 months into having service with them.
Bill Raspiller: Very Happy with Baseline Internet service! Great customer service ! Very nice people!
Dwight Silvers: We are very pleased with the technical performance and even happier with the Customer Service. What makes this company stand out is their concern for the customer. As all companies have to do from time to time, when BaseLine performs maintenance, it is really nice to get an advanced warning. Generally, their maintenance is performed between midnight and 5:00 am with rare instances where service is interrupted. What a breath of fresh air to do business with a company that values their customers. As a side note, our experience with their technicians and office staff have been very pleasant and professional as well
Jason Jordan: Baseline service has been great. Actual speeds are very close to what we're paying for (200 down/100 up). Downtime has been very minimal and much better than expected. Customer service and communication is awesome. We have recommended to many Leo neighbors.
B. Swaim: We have had BaseLine Internet since the fall of 2021 and are very pleased with the technical performance and even happier with the Customer Service. What makes this company stand out is their concern for the customer. As all companies have to do from time to time, when BaseLine performs maintenance, it is really nice to get an advanced warning. Generally, their maintenance is performed between midnight and 5:00 am with rare instances where service is interrupted. What a breath of fresh air to do business with a company that values their customers. As a side note, our experience with their technicians and office staff have been very pleasant and professional as well…!
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3. Xfinity Store by Comcast - Fort Wayne
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· 117 reviews
4545 Illinois Rd, Fort Wayne, IN 46804
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Michael Blair: We were getting less than 4 Mbps and called to have it looked at. They arbitrarily canceled an appointment we had set a week before with 0 notice. Then they tried scheduling us another week out when I called to complain. After escalating the phone call they set an appointment for us that day at a time that I told them did NOT work for us. They showed up to that one when no one was home. When they called to ask about it I told them we'd be home in the afternoon that day they said they could be there. Guess what? No show again.I switched to frontier the next day and have had much better service, speed, and experiences since. Xfinity then tried to charge us four time our monthly bill to cancel when we did not have a contract with them. Do not go xfinity. Save yourself some trouble.
Thomas BEIRL: Send our box back and are still getting billed monthly. Call customer service and they told us to bad ...
Micah J (KBF): I will not deal over the phone anymore, such a circus of broken promises. But on the other hand I got excellent service by Carlos from the Fort Wayne-Illinois Rd location. He helped tremendously when the other store turned us away with hardly any support and over phone customer support had no clue just broken promises.
Robert Campbell: Matt was awesome he took care of everything i needed with my cell phone and internet thank you so much
William Barva: Do not call the customer service number to make a payment go to the store customer service techs can't be trusted made a payment over the phone after calling the store number my payment was held for 3 weeks by some random person had to jump through hoops to get my money back beware of calling customer service to make a payment do it online or use the app honestly just go to the store for any issues at this point I'm super skeptical about calling for anything
Hunter Cook: Just get Frontier. My internet with Xfinity didn’t work for two months, and I’m still waiting for my supposed refund. The internet constantly cuts out, and I had to pay for a new modem because they sent me a broken one. Literally a worst company does not exist.
Dakota Pruitt: Called to cancel service due to moving. Customer service rep was very rude & pushy. Told him I was in a hurry I was in the break room at work. Proceeded to put me on hold for over 15 mins to “process my request”. Very unprofessional.
Mike bryant jr: My service never works I waste $300 a month for nothing and the customer service is a joke would not recommend
Amy Gutierrez: I don't even bother to call the 800 # or even on chat due to never fixing anything being on the phone for almost 2 hours and being confused even more etc. So I just don't waste time walk in and they fix everything immediately. Best service I've ever had in that area actually 😊They are DEFINITELY on point... Anthony, Carlos,or Matt A1 service frfr
Joshua Horner: Great service in this store.
Jennie Hartley: Much surpassed my expectations.
Alisa: Change the plan w/o knowledge or consent and more than double the monthly cost. Cant speak to a live person. Take your business elsewhere
Neal Mack: Look elsewhere for service!! They will take money out of your account even if you cancel your service with them and tell you u have to wait 30 business days to get your money back then once you wait 30 days you have to wait a additional 3-5 business days and it MIGHT be on your account
N Rieke: DON'T USE COMCAST XFINITY! I've had Comcast for 1 year & am changing to another carrier the day my contract is up! The internet constantly cuts out & 4 Comcast service techs still haven't been able to fix it. Comcast is AWFUL!
C K: This place is so friggin slow. It takes FOREVER for the smallest of things. Coming here you better be prepared to wait a LONG time!
Jamarcus Everett: Very helpful and dedicated associates.
colin jellicoe: This is the place 4 years ago I signed up for Xfinity x1 with 5 g .And I phoned the costumer Service and got the worst service ever I am a gold star costumer . Had a issue with losing my hard wired Internet for my gaming I asked for my router to be moved to my Office but he totally went off at a tangent and moved the router to the living room It got me so frustrated I now am thinking going to another provider.
Charles Brockmyer: Great help friendly service
Robb Gerken: Slow and poor overall service
Da Family: A little wait, but great customer service!
Julie Morris: Excellent service and answered all my questions. Great pricing and could not be happier. I have always had great service from Comcast Xfinity.
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4. Fort Wayne Phone + Internet Bundles - Fort Wayne
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· 1 reviews
3090 E Washington Blvd, Fort Wayne, IN 46803
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5. Frontier Communication - Fort Wayne
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· 16 reviews
4027 Beckwith Dr, Fort Wayne, IN 46808, United States
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Joshua Hargrove: Great local internet service provider. No-contract plans are a major plus. Friendly and professional employees. Thanks Frontier for excellent communications.
Junk Mail: Won’t answer calls, won’t answer emails, showed up to this location while online says they are open, no one is here. Been trying to cancel my service for 6 weeks now, no luck. This point I’m at a complete loss how to stop being charged for internet I’m not using for a location I’m no longer at
Evan Asper: Had Lloyd installing, went smoothly, internet 500mbps upload and download when testing hard-wired. Would be a 5 star if frontier was able to facilitate same day or next day burying of the line. Said 2 weeks which makes mowing a bit more of a difficult task and feel bad for neighbors who get back of yard it goes through.
Amanda Kochel: Very terrible service! I almost want to disconnect service JUST because customer service is very lacking. I needed a technician to come out to the house and talked to 3 people and they kept sending me to the automated line. If I wanted an automated person, I would've asked for one! STOP SENDING ME TO THAT LINE AND JUST SWND ME A SERVICE PERSON! Please do your job. This is embarrassing for you. Thanks.
Matt Williams: Slowest internet I've ever encountered, by a landslide
Leah Dennison: 1) Was supposed to transfer account from previous roommate to my partner and I (end of September). Failed to add me even though SS# etc was given.2) Had to add myself because otherwise my $50 EBB credit couldn't be applied. Was charged a fee for adding my name even though they guaranteed me they wouldn't because it was their error 10/29.3) Somwhow now have two accounts. Was billed for both and they both are higher than we have ever paid. No $50 credit applied, still have $23 charge for adding me. This was on 11/30.4) One account is now closed out and according to them it was closed Nov 30th, but they took a payment for the closed account on 12/27. We apparently still owe for the other account.. again both Bill's much higher than it's ever been.5) They tell us they are no longer accepting new EBB effective 12/30 (today) even though we are already approved. We are on the phone with them still.. will update later..
Practice Practice: Lack of communication and poor service.
Pam: I have been waiting since July for frontier to bury a line. They showed up one day just to tell me a third party needed to bury the line.... ok. I knew that. Didn’t they??? Had 2 appointments since that no one has shown up for. Spent over 6 hours on the phone over the past few months and still nothing. This is by far the worst customer service I have ever encountered. If I could give them less then 1 star I would.
Eric Blaine: Frontier hire possible some of the dumbest people for there customer service department. Its the best internet I've found but I'm looking new because there customer service is just that bad
Jessica Jessica: Took 3 days to have a technician to come out and hook up service. Had Wi-Fi less than 24 hours and it stopped working was on the phone for over an hour trying to fix still nothing and now need another technician to come out which will be another 2 days!! The worst customer service I've seen in a long time! Verizon should have never sold to this company!
Theresa Steele: Critical:ResponsivenessI had an upgrade from residential to business internet scheduled for today 8 am to 12 pm. I have no internet service. No one showed up. No one called. I have no idea when I will have internet. A supervisor was supposed to call me right back. It's been over an hour and half and no call.
Ronnie Slone: Fast baby fast
6. Frontier Communications Fiber-Optic Internet & TV - Fort Wayne
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· 20 reviews
4011 N Clinton St, Fort Wayne, IN 46805
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7. Xfinity Store by Comcast - Fort Wayne
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· 61 reviews
407 Coliseum Blvd W Suite 105, Fort Wayne, IN 46805
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8. Frontier Communications Retail Store - Fort Wayne
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· 51 reviews
5907 Covington Rd Suite C, Fort Wayne, IN 46804
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9. Mercury Networks - Fort Wayne
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· 42 reviews
3402 Metro Park Dr N, Fort Wayne, IN 46818
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