Best Medical Diagnostic Imaging Center Fort Wayne Near Me

Alex Ross: I had an awful experience here. The doctor didn’t even look me in the eye and preformed the imaging very harshly. Was in a lot of pain after and was rushed out of the back door. I have never experienced something like this at a medical establishment befofe.

Barbara Hunter: Very professional and kind staff. They went out of their way to make sure I was comfortable and made sure I had my results and understood things before I left.

Paul Twedt: Very professional, friendly and quick service. Thank you.

Joanne Bergman: A++. All precautions possible taken for Covid-19. Tech was very professional. I was taken early due to cancellations, which was great.

Apoorva Nad: The wait time was very long more than an hour. But the Staff were friendly and helpful. They explain every step, and answer any questions you might have. I am very impressed with Gretchen. She was extremely kind and helpful. It was my first time there but and she made it easier.

Lisa Hiner: I had an MRI taken at this place and the experience was wonderful. The place was clean and everyone was very nice.

Michael Vorndran: I had a closed MRI here and I was a bit anxious about it since I am somewhat claustrophobic. The MRI machine that they used had a much larger opening than the last closed MRI that I had several years ago and I had no anxiety problems whatsoever with this one. The attendant was extremely friendly and accommodating, which also helped greatly. There was little wait time, which was an added bonus. I would recommend The Imaging Center for any of your imaging needs.

Angela Krebs: My appointment was at 7:00 and I was out of there before 8 o’clock. Everyone was very courteous. Thank you for the nice experience!

Betty McGillvary: BEST PLACE TO HAVE A MRI DONE. THEY MAKE YOU COMFORTABLE AND ARE VERY FRIENDLY AND COMPASSIONATE. GREAT TEAM OF PEOPLE

Josie Dunlap-Smith: Everyone at the Imaging Center made my appointment so fast and easy. I like being able to make an appointment and not have a long wait. The staff is so friendly and helpful!!

Tavia Brown: This test was performed on Hattie Dunbar

Craig Daugherty: Had a scan 3 weeks ago and haven't heard my results. Called my ordering doctor and the nurse said theres no word from The Imaging Center. Not good.

Courtney Hoerger: If you want to go somewhere that has absolutely zero respect for your time then this is the place for you. An 820 appointment should not commence at 9 AM. This is the beginning of the day how are you running 40 minutes behind. The entire scan took less than two minutes from start to finish. Did you have 20 other new people show up today that you decided to cram in before me? On top of that they do what’s called a pre-registration where they call you the day before and ask you a bunch of questions, only then to repeat the same exact questions when you show up in the morning. Why waste my time with pre-registration if it does absolutely nothing? The only positive thing about this place was the technicians were really nice.

Luci Moran: Accompanied older family member. Person at door very rude. “You have to wait in the car”. First of all, I understand that patients are the only ones allowed inside. She didn’t even give me a chance to tell her the current medications, of which I have a list. And don’t tell me where to wait. Just say, “I’m sorry. We’re only allowing patients in the building at this time.”

E. Wilson: Fast. Very nice people work there. Went out of there way to make me comfortable. This is where I'm going from now on if possible.

kevin sayers: always short waits and quick service, even for walk ins

Laura Cox: The radiologist, Dr. Hagedorn, is great and kept me comfortable and kept my mind off the procedure. He and the entire staff were great for an anxious patient like me.

tamara sorg: The woman who did my ultraound was friendly and amazingly thorough.

Donna Crow: Super team!!!!!!!!!!!!!

Daniel Fairchild: Directions were excellent, people very friendly with all the paper work , wait time 20 minutes, I will suggest this place to other people.

Rhonda Steffen: I would highly recommend Direct imaging the ladies there are truly amazing, very professional, polite & very helpful. They went above there duties and made a call to my insurance and saved me money!I want to thank each and everyone one of you and the service technician was professional and amazing as well !! Absolutely amazing service.

Vern Criswell: The front desk staff & Xray tech Jackie were friendly, polite and informative. I was there less than 1 hour.

Laura Contreraz: Office staff was very nice. The MRI technologist Jackie was very friendly and thorough. She answered my questions and made sure my prior images from another town and report will be available for the radiologist to compare. Great experience at Direct Imaging.

Aaron Hooks: I'm so glad my insurance has steered me here. I've had three MRI's here and the staff is excellent, the reports are timely and the price is reasonable.Kellie was my tech this last time and she really helped me get past some discomfort and claustrophobia.This is the place to go for scans

Aaliyah Valentin: Receptionist was friendly, polite & welcoming. Jackie was also friendly, welcoming, and made me feel very comfortable. Definitely will return or recommend.

Molly Niezer: Such a friendly staff! Really appreciate them adjusting their schedule week of Thanksgiving to accommodate appointments!

Katelyn Ferrier: Direct Imaging always answered their phones promptly and every single person I spoke with on the phone or in person was beyond kind. They helped answer insurance and pricing questions and went above and beyond by calling my insurance multiple times to make sure it would be covered. I was able to make an appointment within a week of my initial phone call. The whole office and imaging areas are very clean. I will be recommending Direct Imaging to others!

Ada Wilkinson: Great staff and awesome prices!

Eric Booker: If you were to ask me where to go to get imaging done, I'd tell you to go to Direct Imaging because there's no hassle on retrieving your records like at local hospital. The staff are knowledgeable and friendly.Direct Imaging is located near Meijer's at 1355 Getz Road Suite B, Fort Wayne, Indiana 46804. I have nothing but good things to say about this medical diagnostic imaging center. All of my images are in one place plus I have digital access to them at any time.

CC Ziegler: I was very nervous about having my MRI done. Jean worked with me, was calm, understanding and caring. She offered possible solutions to help me through and I was able to make it through the process. I am so thankful!

Kyle Raugh: Jatina was very kind and explained the whole process well. Great staff!

Chad Jones: I've had several exam done at Direct Imaging in the last year. Everyone from the front staff to the Techs have always been super nice. Lobby wait times have always been very short to none. The amount of time from getting my order to getting the exam scheduled and done has always been less than a week. They're great, and the only place I'll go to get my exams done. A+

Jolene Marshall: Scheduling was easy, people were kind and professional, price was fair and I will definitely go back if needed.

Sebastiana: Moved to the USA and got a rude wake up call after getting a bill from hospital for MRI and CT-Scan. At first I didn’t think it was real. Found out about Direct Image and now I’m not afraid to have an MRI or CT scan whenever needed. Same care and same quality as hospitals. Better actually.

Susan Bone: I would highly recommend Direct Imaging . Very friendly staff , the Chest x ray was super fast , and very clean environment. Prices are terrific compared to a local hospital!!

Mike L: No issues what so ever. Got right in at my appointment time, CT scan was quick, staff was friendly and no issues with insurance or payment that others have mentioned. Prices are fantastic. I would definitely recommend and will use again when needed.

Cathy Wright: Right in, right out, professional and will use them again.

Abee B: My appointment was great. They took me back for my MRI at my appointment time. They were friendly from my check in to my scan. They got me in and out very efficiently not making me wait for hours. I recommend their service.

Denise Pequignot: Didnt realize I needed to schedule an appt, I thought I could walk in like before COVID. But Xray Tech said they could work me in. Always friendly!

Jessie Rogers: Great location and friendly staff!

Barbara Deckard: Staff was professional and very gentle during the procedure.

Essa Scott: Went and seen them in March. Never received any kind of bill or phone call telling me I owed them money. Then today I get a phone call from a debt collector! I have excellent credit that I have worked very hard for so this really upsets me.

Joyce H: Good luck trying to actually talk to a person on the phone- nothing but recordings .they call with a message to call back and nobody answers the phone.

Alyssa Fisher: Dr. Johnson & Hollie were great! The entire staff took excellent care of me during my visit and were very fast. Would highly recommend!

ggx_acura: HORRIBLE! so every year I am told to come back for a retest, i go back in and same thing over and over. Last year same thing and I show up with them saying well this is not going to be covered on insurance or it will go against your deductible. So i was told i would have a $400 plus out of pocket i would have to pay for a re-test that I did not need. I said no i will wait until my annual. oh no, you will still have to pay for the diagnostic test redo because that is how we are going to bill it they said. I said why would you do that when I could get my annual paid in full. That is how we do it and everywhere else is going to do the same thing you will not be able to get the covered screening until you do this retest and pay. So if you do not get their "retest" they make so many people get, then they hold you hostage and tell you cannot get your regular screening so basically you are stuck or you run the risk of not getting the screening to make sure you do not get cancer. and no, afterwards I found out that you can just go somewhere else to get your regular screening and do not have to get a retest. They lie and scam! go somewhere else!!!

Rita Berger: In and out in about an hour.Some of the most caring people around. Very professional.

robert bowling: When with my wife for follow up, was not allowed to go back because they don’t have private rooms. Expect you to sit in the lobby 2 hrs while tests are run. Total BS.

Lori Chester: I would like to start off on a positive note my saying the women that did my mammograms and ultrasound were very caring and understanding. They did their very best to make me comfortable. That is where my good experience ends.I went for my first ever mammogram, everything went better than I expected. I was in and out in 15 minutes. Before I left I was told I would get a letter in 7 to 10 days or a phone call if they needed me for anything else.Fast forward six days later, I had not heard anything. I was thinking all must be good, I'm in the clear. No such luck. On day six I get the call for more imaging. I'm on the phone with their representative and I'm telling her "ok, but why do you need more images?". My answer is "One out of 10 people are called back...blah, blah, blah". I make the appt. Then I decide that explaination is not good enough for me. I call back with same question, different lady. This time my answer was "Almost everyone gets called back their first time".The day before my second appt I decide to try to get an answer again, by this time my mind has been totally consumed with what could be or couldn't be. On my last attempt, the third lady told me I was coming in because " That's what the Radiologist wants".When I finally make my appt, fuming by this point, I get into the mammogram room again. I am told why I am there and I'm totally floored. Feeling somewhere between furious and feeling like I was going to pass out.It did turn out alright for me, but the communication here is horrendous. I feel like they held my life hostage for two weeks.If you choose to go here, please don't give up until they answer all your questions.

bs cy: My entire experience just felt weird.

Sheryll Questa: Had a great experience getting a mammogram. Staff were very caring as I was nervous (first time). I would definitely recommend.

Lisa Batchelder: All of the staff that I have encountered have been professional and kind. I found the office to be very clean & nice. I would highly recommend this center. Rachel was my RT, Dr Powell was my Radiologist and they were both awesome!

Tonya Rakoczy: I had a biopsy done 1 yr ago and it went very smoothly and professionally. They explained everything that was to happen, and the Rad was very polite and kind. Thanks for a great experience in such a scary situation!

Angela Hockenberry: I had gone there over a yr ago and was told to go to Matthew25 eventhough I have 2 forms of insurance and Im BRCA2 ER-

Brett Kinsey: Came here with my wife to comfort her through the experience and was not allowed to go back with her. Had to wait in the lobby. Very Disappointed!

Joshua Stidham: Absolutely horrendous. My mother had to get a biopsy procedure done in a smaller hospital in LaGrange, IN. They didn't have the proper equipment, so she went sent to this center today. The doctors at this place didn't have the proper equipment to do the procedure again... IT IS A BREAST. DIAGNOSTIC. SPECIALITY. CENTER. GET IT TOGETHER - what an absolutely horrendous facility.**UPDATE - my mother now has gone there 2 times. The initial doctor was uncomfortable with doing the procedure at her first appointment, which was at a small hospital in LaGrange, IN. She was then sent here, and was unable to have the procedure done because the doctor didn't feel "comfortable" doing the procedure. YOU'RE AT AN IMAGING CENTER. HOW CAN YOU NOT FEEL COMFORTABLE DOING THE PROCEDURE AT A SPECIALITY FACILITY. After she rescheduled after the horrendous experience, she was rescheduled to come in again. This time, she was scheduled with the INITIAL doctor at the SMALL hospital, and she was once again "uncomfortable doing the procedure." HOW IS THIS DOCTOR STILL IN PRACTICE, AND WHY WAS MY MOTHER RESCHEDULED TO SEE THIS IMBECILE AGAIN. If you don't feel "comfortable" doing your "job", why the hell are these people paying you to give patients the run around and all around terrible experience. My mother didn't give me the name, but the doctor's name is Dr. "D". She's apparently blonde and pretty, but that seems to be the only redeeming qualities she has. Please don't ever go here to receive any sort of care - you will be poorly disappointed.**SECOND UPDATEAt this stage in the game, I have debated on following up with this post... but apparently, this center needs a little customer service training. Here's a free lesson.A customer service rep contacted my mother on Friday (3/11/2016) to inquire about my (scathing) review. She said that this review is exceptionally harsh, a little bit of hearsay, and "hurting business."Let me paint a little picture for you. I am a 27 year old man and live in one of the largest cities in the United States. I work for a healthcare management organization that manages almost 60 primary care clinics throughout a good chunk of the state I live in. A few years back, we made some major changes to our protocols and processes that ended up really sacrificing the quality patient care we were delivering. We were swarmed with very malicious and poisonous online reviews, saying our facilities were a scam and we were taking advantage of people.At the end of the day, people are people. The information people write on the internet must always be taken with a grain of salt; no one REALLY knows what happens during patient encounters except those who were actually in the room. Emotions can cloud reality, so usually these reviews are a healthy mix of truth, frustration, anger, and emotion.When we received this onslaught of reviews, we didn't call each patient individually and ask them to take them down. We simply responded to their posts online to show our presence and let them know we were truly sorry. We always left the contact information so disgruntled patients could follow up with us so we can smooth over anything that we possibly could.Towards the end of 2015, we started a yelp campaign and handed out cards to existing patients and asked them to write a review if they a) felt compelled to do so and b) if they really had a wonderful experience with us.3 months into 2016, our good reviews are outweighing our bad reviews. Not because we called our patients (mind you they called my mom, and not even me... did she write the review? no) and told them to take it down (that's customer service 101, as a business you have to live with what people write about you... you can't take it down), but because we owned up to our mistakes, CHANGED OUR PROCESSES AND PROTOCOLS, and then were able to deliver quality care that inspired people to get the word out about our business.Fix your business. Hire smarter people. Fire those who can't do it.

Charlene Keene: I had a biopsy there today and it was great. The staff made me as comfortable as I possibly could be. They explained every step as they went and tonight the Dr called to ask how I'm doing. Very caring and considerate people.

Mike McKinney: Professional service at affordable price point, I highly recommend using them.

Peter MacDonald: Amazing ambiance!

Tim Walston: I have always went here since 2012 and have no idea why people on here has a problem with this business. Waiting room is small but I've never had to wait more then 10 15 mins unlike the fancy ones where ive had to wait for hours.Linda has always been helpfull even working w my insurance co.the equip.is as good as any place I've been and results are in drs.by then end of day or morning.bonus points because they are the only MRI place in town that thanks you with a gift card.thank you open mri

Natasha Gilbert: This was my fourth MRI and by far my worst experience. Having an MRI when one is already in pain, is difficult. The staff was particularly cold and uncaring about patient comfort. The facility and equipment were well used and not particularly clean. A doctor is supposed to be available when having an MRI with contrast, there was no doctor in the building. I would not recommend using this facility.

Pat Lewis: I am a registered nurse and have sent many patients to this facility and have had numerous MRI's myself. I am extremely claustrophobic. This facility has highly trained, courteous and empathetic staff. The equipment is current. This is a small but very efficient office. The cost is several hundred dollars cheaper if you have insurance and the Radiologist reading fee is included. They also serve patients without insurance for literally thousands of dollars less. I have in the past and will continue to highly recommend this facility.

Zachary R: The food was undercooked and the servers were rude .

Jay Gorndt: This was a terrible experience! The tech was nasty and rude. I arrived at the 8:45 am time for Mir appointment, only to be told my appointment was cancelled. I was called earlier in the week and told the amount I would have to pay, I said fine and that was it. Now this tech is telling me that I said I didn't have the money and appoint ment was cancelled! I told her that was not correct. After much discussion she said ( not nicely) I could come in at one, she would have to rearrange her day!I came back at 12:45, she told me she talked to the person who phoned me. She said that I was told when I called back that I'd have to reschedule! I Never Cancelled My Appointment!!!!!!! I have never had an mri , she was short and abrupt with me, never telling what to expect! Just " it's important to stay still, don't, cough or clear your throat!

Kurt Patterson: As the other rater noted the office is not plush but it doesn't have to be. The equipment seems to be top notch and the tech staff is the best. I would rather not pay more than I have to site in a plush office for 10 minutes waiting to go back for my MRI. I have been here twice and will be back.

Sheryll Questa: This place has one thing going for it, the price is very affordable. However, the office is very dated, and rather lacking inside. The staff was efficient, and friendly enough, but I just wouldn't go back.