Best Burglar Alarm Store South Bend Near Me

lauren corwin: We signed up with ADT with them knowing full well we were flipping a house and moving. We were told that wouldn’t be an issue and the people who purchased the home could then take over the contract and installments as they would be using the service. We don’t have the equipment or access to it. I called to make sure everything was taken out of our name. Spent 3 hours on the phone and got transferred no less than 8 times and hung up on twice with overseas representatives whom none of which gave the same answer, or didn’t have any answers at all. Was told we had to sign up to continue services through ADT Blue or would be charged over $2000 + $1200 equipment fees for early cancellation. We agreed to sign up for Blue to continue our services since that was the only option we were given and then were also billed over $4000 in charges. I tried to use the chat feature today and the representative was trying to pass the buck again stating she couldn’t access my account since we were using Blue ADT now. When I called her out she looked up my account easily and told me I was told I was being charged that amount - false! Once contracts are signed you can’t even re-pull them back up to review. Horrible customer service, sleazy if not also illegal business practices, and too much out sourcing. If you’re looking to work with an honest business this isn’t the one!

Justin Messer: Good service if you don’t mind paying the bill and pretending your building is secure. I’ve had this system for 14 months now and after several 45 minute trips to the location with and without a technician the lastest being yesterday it was operating less than 24 hours and is now down again. This is getting really old.

Troy Perkins: These guys are a bunch of desperate crooks. We cancelled our service over the phone and were told that it would stop immediately, as it should have. Later, we found that they continued to bill us for a whole other month. We refused to pay it, because the service was not active and we were not even living in the house any more. They eventually sent us to collections, so we ended up paying it just to not have to deal with it any more. I wouldn't use ADT in the future if my life depended on it. They are clearly getting their butts handed to them by more modern competitors like SimpliSafe and Ring, so they will put the screws to their customers and milk every penny that they can out of them to make a dollar on their way to bankruptcy.

PD Dance: We tried cancelling our service via the online account. It said we had to call to cancel by speaking with a representative. We called starting in September and each time we went through the prompts to cancel we were placed on hold with no option for a call back. Each time we were on hold for more than 30 minutes or longer until our schedules would not allow us to hold any longer. We called to talk to customer service to cancel our service, they said they were sorry but we had to go through the "right channel" to cancel our service, but we could try to use the chat on the app, and they offered to put us through to the proper department. This was the first time we received a call back offer after 90 minutes. In the mean time we tried the application chat. Even worse the chat asked want we wanted to do, we answered cancel our service. It asked for a reason, we answered, and it told us we could call to cancel the service and posted the hours. It asked if we needed anything else, we answered yes and it placed us in a line of 39 customer before it would help us again. We received a call back after 45 minutes, a person asked what we wanted to do, we said cancel our service, and they put us on hold again for approximately another 45 minutes. Another person came on and asked what we wanted to do, again they put us on hold for another 45 minutes. Finally a third person came on and we cancelled the service. Very frustrating, and because we could not conveniently cancel our service back in September we have to pay a prorated bill for an extra 2 months that we did not want.

Cory Lanning: Horrible experience, stay far far away from their contracts and faulty equipment. If there is any device issues good luck nothing is user friendly and plan on having hours of your time tied up on the phone to get it fixed. Terrible customer service. Fed up with it and I've lost enough money having to take days off for them to repeatedly fix the same issue. Canceled their services and got charged a 1300 some dollar cancelation fee, best money I've spend with them. They do have fantastic response times on events tho. Go with a system you have more control over without a pricey install and contract.

Jacob Ansell: Do not ever use this company!! My wife and I recently bought a home with an existing home security system. We were looking into setting up an account with them but after many phone calls and emails discovered there were many hidden fees that made it all feel like a scam. After we told them we did not wish for their service they sent out two salesmen to my house while my wife was home alone at 6:30 at night. I had asked them to leave and they did. Fast forward to this morning I go to leave my house for work and discover that the home security system which was said to be out of service, had re armed itself. We were unable to disarm it in any way until I had cut all the power cords. Calling ADT they told me, sometimes the equipment does that. So on top of the scams and unsolicited visits they are really going to try and say their systems have a known history of being able to disarm and arm themselves at random will? No, if i wasn't convinced before, I am now. STAY AWAY FROM THIS COMPANY

Catherine Clements: Continued charging after service was discontinued. It was disappointing but I’m editing my review because after I posted this, I contacted the company using the email provided in their reply and they addressed my issue completely, sending me a full refund for the extra charges. They were very responsive and I appreciate it.

Tanyia Cornelis: This company took money out of our bank account without our approval for $562.97 after we canceled there service within the 3 day period in I have the proof now we are fighting with this company to get our money back plus the first mont of monitoring of $68.08. When we called them to cancel in the 3 day window they told us they couldn’t put the $68.08 back on our debit card because they took it off file well days later they took $562.97 out on that exact card they said they no longer had on file in they would have to mail us a check, then they tell us the check was mailed. So a manager called yesterday in said it was going back on the card we paid with well they all lie we still have not received our money back. So I filed a complaint with the BBB trying to get our money back in I have also filed a complaint with our bank in sent them our cancellation paperwork from ADT. SO WITH ALL THIS BEEM SAID DON’T TRUST ERIC IN SOUTJ BEN INDIANA HE IS A SALESMAN FOR ADT IN HE KEOT CALLING ME SWEETY IN I FAULT VERY UNCOMFORTABLE WITH HIM IN MY HOUSE.

Lynn Yaggi: ADT TEDHNICIAN WAS GREAT AND ANSWERED ALL MY QUESTIONS.

Abraxas Smith: Do not do business with these people! We are moving into a retirement community and called to cancel our service and were told that we are under contract and if we cancel we owe over 600.00!! We never agreed to any contract after the initial one at the time of installation. They said it was a verbal agreement made over the phone which neither my wife or I EVER did. Now we are forced to get an attorney. These people are desperate money grubbers who don't mind ripping off seniors. BEWARE!UPDATE 10/17/20...I received an Email from ADT saying that our account had been cancelled. Thinking the matter was closed I returned to this forum and took down the negative review. Then, TODAY, we received a bill from ADT for 736.47!! A hundred more than the original representative said we owed!! This is reprehensible! I can not encourage you enough, if you are looking for a security system DO NOT CHOOSE ADT!!!

Arlene Bostic: I CALLED THE TOLL FREE NUMBER FOR ADT TO INQUIRE ABOUT AN ALARM SYSTEM. THE TECHNICIAN CAME TO MY HOME IN TWO DAYS - SET UP WAS COMPLETED. THE TECHNICIAN (JODIE) WAS EXCELLENT SO FAR WITH INSTALLATION AND EXPLAINING HOW IT WORKS AND VERY NICE IN HIS DEMEANOR. WE HAD ADT IN THE PAST AND CHANGED TO VIVINT WHICH NAME CHANGED TO NORTHSTAR AND HAD A HORRIBLE EXPERIENCE AND THEY CHARGED DOUBLE OF WHAT ADT CHARGES AND IN FINE PRINT WE LATER LEARNED WE WERE LOCKED IN FOR 4 YEARS.......... BEWARE!

Anne Kaufman: My install was complicated. I moved across country and given the pandemic had difficulty completing my relocation. I received good customer service when calling to reschedule or explain my situation. My install went smoothly and I appreciate my system!

Ariah Downey: So I was scheduled for an appointment weeks in advance, everybody I spoke to was super sweet and nice. But the installing tech got here and it just went horrible. He was sweet but he came in his own car. Not an ADT company car, then we find out the proper steps we not followed so he spent awhile on the phone. Then looked into installing and got everything set up, just for him to tell us he didn’t have a ladder. It wasted 2 hours of our time for nothing.. the guy was super nice... but the point is. It was an appointment I made in advance to get my system hooked up and he was not prepared at all for installing anything... debating on canceling and finding somewhere else before the next instal is supposed to happen

Just “P”: Horrible Experience! Tried to call in to talk to our installer for a question. Went and looped through several rounds of IVRs to come to the person still was not able to.

Jeffrey Petermann: What an absolutely horrific experience I just had. Calling to get pricing, and all Damarius, their customer service professional, did was tell me how horrible all of the competitors were, talked down to me because I would even consider simplisafe, Then when I told him I wasn’t going to do anything with him and give him my Social Security number until he gave me pricing, he demanded to know how many windows and doors I would be protecting and got progressively more belligerent as the call went on. If that is just the quoting process, I shutter to think what service after the sale looks like!

Paige Phillips: I thought the company was more customer oriented under old management. Found out my favorite installer was let go awhile ago through a friend.

Corian Fennell: Great place to work. People who actually care about your opinion and work with you on situations.

Ron ODell: TC built a quality custom system to fit our needs. Honest, fast, on-time and within budget. What more can you ask for?

FRIESO: Trash

Tyra Gaylord: I have used TC Security for ~20 years. The reason that I chose them was because their technician explained how everything worked and spent a lot of time with me. Whenever my alarm goes off for anything, a person calls within 2 minutes to see if i am okay. That person has stayed on the phone with me while I check around the house. The system has worked great. I have been very pleased.

Mark Gendel: Great company to work with, they have provided service for over 20 years in multiple location for our organization.

Doug Hill: Rock solid security. Have used them for over 15 years.

Scott: Service truck no. 6515..on 4.9.2023..driving on N drive road in kalamazoo tailgating us..passing us on his cell phone cutting us back off..get some better employees driving like this while they advertise on the truck like this

Ovaela Bloodwed: Positive:Professionalism

Kevin Smith (Captainkev): We were unable to arm the system and called Koorsen for assistance. Within an hour, service technician James arrived at our store to troubleshoot. Determined a glass break sensor had failed and was able to successfully arm after repair. We could not be more pleased with the response time and James' efforts.

Nichole Tredway: Very timely, professional, and provided excellent communication

Dave Tuttle: James did a great job setting up our new alarm system

Grant Privett: On time almost every time. Had to reschedule a few times due to scheduling but not a complaint one.

Verlin Martin: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value

River Pointe: Positive:Professionalism,QualityWe have been using Koorsen Fire & Security for several years and have always experienced great customer service.

Candice Van Zile: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueVery nice and professional. Came in and went right to checking all the extinguishers without disrupting any of our technician's or office staff. Really appreciate that we never have to call them to come out, they take care of everything.

Evan Henry: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueShowed up when scheduled and completed activities in a timely manner. Very knowledgeable, professional, courteous, and friendly. Highly recommend.

Sima Patel (Hampton Inn): We had two really nice guys that came out on September 15 , 2021 to check our Fire Alarm System. They answered all of our questions and were very kind.Sima PatelGeneral Manager

Nick Nate: I have been dealing with Aubrey Ginzer at Koorsen for a few weeks now and she has helped me get everything on track with our buildings at South Bend Country Club. The customer service has been 100% great!!

Meg Esau: Koorsen Fire & Security has been extremely helpful with meeting all of our needs. Aubrey is incredibly knowledgable and answered all of our questions in a timely manner. Scheduling has been a breeze and everyone has shown up promptly! Thank you Koorsen!

Jaldeep Patel: excellent service,Reasonable price

Tom Davidson: Service has been prompt, on time. and accurate. Communication is above average and reports available when needed. Aubrey does a good job with scheduling appointments and following up on inquiries. Work performed was timely and accurate. Overall, a positive experience and I would recommend using Koorsen.

Fred K: Koorsen's from day one of working with them has been a great experience. Easy to talk to and always transparent about everything they are doing. With the recent ice storm that hit our area up here we had to have them come out and help us with out aging system. Everyone from the tech on duty, the ladies in the office and big man in the office at the shop has supported us with getting back up and going. All I can say is that every one of them, every single one of them are FREAKING AWESOME!!!!!

Tina Slogar: I've got to give a shout out to Aubrey Ginzer from Koorsen's! She gave us stellar service! Walked me through (hand-held basically) a difficult process. Called and emailed me many times to make sure we were on track. She got guys out quickly during this holiday season. I am so amazed at the top-notch customer service. If anyone deserves a Christmas Bonus it's this gal! Thank you Koorsen Fire & Security for being in business and having great employees! Wishing you the best this holiday season and a prosperous New Year. Many thanks, Tina Slogar, Five Star Life

Evan Walker: Very disappointed with Koorsen. We signed a 5-year contract (I know, big mistake number 1) to provide security monitoring for our home. Shortly thereafter, it became apparent that the home's existing Koorsen-installed equipment was not functioning properly on multiple devices and would need to be replaced for an unacceptably high cost. Ultimately, it would cost nearly the same to replace the system completely and start over. Eventually, we decided to cancel our contract as we were getting nowhere with Koorsen customer service, our service rep who inspected the equipment prior to us signing the contract was unresponsive, and we saw no positive way to resolve the problem. Unfortunately, due to mistake number 1, we had to pay for the balance of the contract, for no service and faulty equipment. Definitely do not recommend.

Nicole Read: This company is notorious for showing up at properties and demanding access. They may or may not have an active contract when this occurs. As such many contracts have been removed from them and switched over to more reputable vendors.

Candi Al Wahidi: They came out to my business where I have a retail store and 2 apartments. I have a total of 5 extinguishers and I have to give 24 hour notice to the tenants before anyone can enter. I made them aware of this 2 years ago. They came about 3 months ago and walked into my retail business and told the employee that they are here to work. My employee had no idea what the guy was talking about. Anyway, he didnt do anything and I was never contacted. They sent me a bill for almost 100 dollars for doing nothing. I'm still in dispute with them all while mine and my tenants extinguishers are expired. I will be calling a different company that has people skills and consideration.

David Fumo: The owner of the company has been easy to work with and responsive. Our security detail this summer is running smoother than it has in years

Jasmin Avelar: TERRIBLE CUSTOMER SERVICE, VERY RUDE! I called trying to confirm a billing address while I was doing my job for the company that I work at and the male person who answered my phone call the first time he hung up on me. I called the second time and the same person answered again, he raised his voiced at me and I told him that there was no need to be rude, He said in a rudely tone of voice and in a negative way: "I DO NOT HAVE TIME FOR THIS MA'AM, I AM IN A HURRY". I told him that it was not my fault and to have a great day. He then said "YEAH, BYE". There was no need to be rude I was just doing my job. You could've been polite and professional. Have a great day.

Carlos Reyes: Mikolajewski and Associates helps keep my car lot safe and secure. We had a rash of theft issues for many months in the evening and decided to hire security for the lot. I have cameras all over, but they only recorded the issues happening. This company has stopped the issues! They have been very professional, responsive and easy to work with. Definitely recommend!

Matthew Sowers: Gene Mikolajewski and his associates at Mikolajewski Security are the best. They care about your safety and maintaining the safety and security of your property. They have taken care of the Hilton Garden Inn for years and always made sure that everyone felt welcome and secure. I couldn’t be more thankful and appreciative of their services over the years and would recommend them to anyone that needs private security. Many thanks!

Debra Bizon: Positive:Professionalism,Quality,Responsiveness,ValueMikolajewski & Associates were very professional and responsive. I would definitely recommend their services to other business owners. I appreciated their good communication as well!

SHAMROCK: CLPM 317-SECURITY: Unprofessional

B Wolf: WAS a family owned business. Not any longer. Now you deal with Iowa customer service and they suck.

Norm Robertson: Calandra did a great job! Was on time, Clean and organized and caused no disruption to my business during the install.

Matt Stringfellow (Slimfella): Great place to work and even better to have for a security service provider!

Michael Imler (Mana Croft): Calandra Clevenger performed a security installation service at our Ridge NAPA Auto Parts store in South Haven, Michigan and provided an excellent service. The system works great and works better than our previous system, and with no issues during the installation process. Very impressed with their service and techs, thank you!

Brent Barber: A recent security camera system repair was accomplished by Robert, a Per Mar technition. He arrived on schedule and immediately started troubleshooting the problem. He quickly discovered a failed PoE Switch and began the search for a replacement. Having located one, he left to pick it up, returned, and installed the new one in minutes. The camera system was back in operation within an hour.Hats off to Robert who has always been a pleasure to work with and to Christine and the rest of the local Per Mar team for their excellent coordinated effort. Thank you!

Jennifer Hayes: PerMar has never let me down. I've used them for probably 15 years. Every time I have a problem with my system operation it is resolved by the next business day. My tech Justin G. was very good and professional. I appreciate the customer service from the initial phone call to the end of the job. I would recommend them over these new internet services because I feel they are invested in my safety. I had a potential break in one time and the police were there in like 3 minutes. Thank you, PerMar.

Susan Moore: Our technician Calandra was very professional and very knowledgeable. She was a pleasure to work with. We will definitely recommend her in the future. We will also request her for any of our alarm service needs.Susan and Rick Moore.

Montessori School Elkhart: What an amazing experience from the staff we had interaction with. Highly functional and knowledgeable. They were in and out efficiently. Available for questions and concerns. Thank you to all from sales to installation to service.

Craig Perry: They were very professional and a place was very clean

Jerilynn Langwith: The install technician was great - Justin G. I would recommend Per Mar for in home security.

Dawn Morrisson: Calandra installed a new security system at Exterior Arts. We received great customer service and she was very easy to work with. Our salesperson Nicole Bodle was wonderful as well.

Janice Ivkovich: Justin Galinsky was efficient, knowledgeable, and personable. Our neighbor is using Per Mar and is very happy with it. Justin just installed it. The salesperson was good also.

Donald Neely: Tech was masked, in time and very competent.

John Rice: Calandra did a great job upgrading a system that was probably at least 50% older than she is. When the upgrade was complete, she patiently explained the differences between the new and old systems to the dinosaur client. Thanks!

Cecilia Cunningham: great technician! So pleasant and what a pleasure the visit was. Reward this man! Good service always from PerMar.

Tina May: Justin and Calandra were very nice and friendly. They did a really great job installing my security system, And explaining how everything works.

Uriah Liskow: All these guys do is shine their flashlights at nothing and call it a night. I saw it first hand.

Mary: Justin G. and Matt S. worked on upgrading my system to 5G, replacing both my keypads, and adding a water sensor. Both were professional, competent, and determined to get the work done right. They answered all my questions and Justin made sure I knew how to work the new keypads. Excellent service! Thanks!!

Joan Downs: The technicians who were in my house to upgrade my system were great! Especially appreciated Matt Stringfellow and his assistant.J. Downs

Poorna Bhagat: I miss it being run by Nobi which was far more personalized . Ive gotten different answers on the same issue from different people - not satisfied

Rich Betz: I like the service but never received an answer to a question I sent over a month ago.We try to buy local when ever possible. The small town service and value we initially was outstanding. Then they sold out to a bigger company.A simple call ,text or email would have been nice.

Marvin Metzler: Great company to do business with. I use them for home, relatives and business.

Karen Pedler: I have done business with them for over 25 years and the quality of service has continued downward. I would never use them again.save yourself a lot of hassle and call a reputable company