Best Toolroom South Bend Near Me

Summer Morris: It is a shame that there are such negative reviews about this place, I'm just going to list off a few things my family and myself liked about our stay...-due to negative reviews we asked to see a room before we payed for one and the man was so kind and genuine about it, infact letting us see 2 rooms-everywhere is CLEAN, we didn't even see dust in places you exspected to see dust-all staff was kind twards all customers and was enjoying eachothers company at work-breakfast was a good selection (even had waffles with toppings to add in the mixture)-large fitness room, good pool area, had a buisness center to do work if needed, good sized rooms, lobby was nice-rooms block out noise and stay warm-good price-beds aren't hard, wake up well restedThis is getting long but we really didn't have any issues with our stay.Rooms: Warm, good sized, quietNearby activities: It's right near town snd theres a buttload of things to do in South Bend

Keshia Hammonds: If was filthy,nasty,dusty and they had bugs in the bed I had someone put it in the bottle

Daniel Lambert: Nice hotel

Jennifer Penrod: One of my family members booked a room here for his sons birthday. He planned to let kids swim and do food and presents in the room. He told the clerk when he booked over the phone that it was for this specific reason. When he went to check in they told us we needed to pay $10 per child that was attending and would be swimming. Never in my life have I had a hotel charge for kids to swim. We voiced our dissatisfaction and were met with no empathy or leeway from the front desk. The pool was absolutely disgusting and cloudy. The front desk wouldn't give us more than 1 pool towel per kid and even went as far as telling us to just use the room towels. How would they dry off from a shower if they used to room towels and wouldn't give any extra? I would highly recommend never going to this location. I would rather sleep in my car on the side of the highway. The sheets were stained and the headboards were oily. They also own the hotel in front which is a sleep inn. Probably wouldn't stay there either. Also, after paying cash for kids to swim, they charged the room credit card for the kids. So they obviously don't know what they're doing and have horrible customer service.

Mariah Murray: My insurance booked us a room due to our furnace going out in a snow storm. When I arrived the lady that told me her name was Betty was being very rude to two other guests that were before me in line. When I approached the counter, I told her I have a reservation, but couldn’t even give her the reservation number before she screamed at me no you don’t. I was taken aback and tried to explain to her and show her the email from my company that I do in fact have a reservation. After this she refused to check me in and then stated my company would need to call her to book a room. So while I was on the phone with my company I asked Betty for the number to call her. She stated you know I need to call my boss because I don’t think I want to book you guys in. She then came back and stated that she could not take payment over the phone per her boss. My insurance people were very confused because they have a contract with this hotel. Long story short my house will not be ready and I’m currently in my car in the snow looking for a place to stay. I will never do business here again, and neither will my insurance.

Melissa Mack: Great place to stay while driving thru the area. Not top of the line of course but for the price it wasn't bad. Friendly staff. Hot breakfast.Rooms: 4/5|Service: 4/5|Location: 4/5 …More

George Koppers: Pool still broak dirty rooms , it's becoming the normal with the private owned quality inns. I do a lot of traveling and the comfort inns and quality inns are becoming nasty hotels. The people buying these properties are scrimping on amenities and are not repairing or thoroughly cleaning the rooms . Breakfasts have become gross also.

Ginna (ginnamwal): I don't recommend this place at all! Even though the rooms were clean and the breakfast offered was good. The pool was closed for renovations, guest laundry didn't work. It was offered for me to use the guest laundry at their other property. However, the staff at the other property was not happy about that. They were rude and we found out the hard way it didn't work. Our clothes never dried. The absolute worst part, is the guest pin pad was BEHIND the desk. The desk clerk took my card, and then to my dismay signed the pin pad on my behalf. When I said something it didn't phase him at all. When I insisted and pressed for both a receipt showing proof of payment for the room and the $20 pet fee ( very reasonable no problem with that at all ) The desk clerk, stated "I will just charge your card and you can get a receipt in the morning". When I said this was unacceptable and I was uncomfortable with that and I wanted one now. He repeated the same thing. Tired from my drive, I nervously just walked away. When, I came back in from unloading my car, the desk clerk had the receipt for the pet fee charge. When I went to the desk in the am for a late check out they happily allowed us to check out at 12. When I went to check out and provide my Choice Privilege number I was told to call Choice they could not do it. When I asked for a receipt of check out. I noticed none of my information was listed on the reservation. My name was wrong, no address information just a generic N/A and South Bend In as my address. This alerted me, I was informed they couldn't change it, and I had to call Choice. The desk clerk had taken my ID and Card the night before and was typing things into the system with them. But no information was in there. This alerted me majorly. When I phoned Choice they didn't seem to be alerted either. This was a MAJOR issue for me. Choice and this property dropped the ball, by encouraging their desk staff to illegally sign my signature into the pin pad. The guest pin pads are for the guests to use to sign their own name! I filed a formal complaint with Choice the same day I checked out 12/28 and I have yet to hear back from the property. I am watching my card closely.

Linda Wagner: Night desk clerk, Betti, after her shift was over, took me to the hospital for my chemo treatment and picked me up when finished to return me to the hotel. The blizzard did not get taxi, uber, or lyft services to me. She is now known to my family as Betti Angel.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

DeKiffany Warren: My stay was good however if I can figure out how to post a picture of the breakfast, you’d be highly disappointed as I was. The eggs for the 2 days I stayed were so hard, overcooked and not for human consumption. Definitely should be more mindful when feeding guest. I’m sure they wouldn’t eat that mess either. They were better off now serving hot food if they were going to serve junk.

Richard Joseph: An excellent hotel, and value, for the price. Clean rooms, good free breakfast, and friendly, professional service from both the hotel staff and owners. Would certainly stay again!

Alex: 4 stars for the price. No juice at breakfast though, pool was closed. Smelled a bit like smoke in the rooms.Rooms: 3/5|Service: 5/5|Location: 4/5 …More

Eric Markovich: I am not sure why the negative reviews so I am posting on my own experience. This establishment was cleaner than some I’ve stayed in. We stayed here to attend a ND game. It was just a15 minute drive to the Campus/Stadium. Very acceptable for me. I would stay here again. Beds were okay but some place to sleep as we spent most of our time on campus. I would recommend this place to anyone

Martha Bell: The rooms were clean and airy and the front desk steered me to just the right place for dinner.

shawn E: Don’t stay here…It’s a joke

Kevin Downs: I know this is a 2 star hotel, but it definitely wasn’t “quality.” Everything was outdated, pool closed, the breakfast was terrible, and the entire place smelled like a foot. Every hotel has some sketchy people, but this hotel seemed to attract it. I gave it 2 stars because I managed to survive my stay there. There are other 2 star hotels nearby doing it better.