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1. Old National Bank - South Bend
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· 7 reviews
130 S Main St #100, South Bend, IN 46601
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Jay: Wow, just called to ask a simple question and intended on asking another but I was promptly hung up without a word after I was answered. No wonder your rating is so bad. Funny thing, my 5 seconds of interaction with your rude employee told me all I need to know.I would suggest avoiding this joke of an establishment.
Mxtt Beats: This is the worst experience I have ever had with a bank. I got approved for a credit card around 2 months ago and they withdrew $300 from my account. I have still not received the card. I’ve called the customer service line 4 times now. The 1st time I verified my address and they told me to wait a few more days, although it had already been 2 weeks. The 2nd time I called I verified my address (again) and they told me someone forgot to put a stamp on the envelope and it was mailed back to them. So they sent out a new card (another 7-10 business days) about 2 weeks went by and still no card. I called, verified my address (for the 3rd time now) and they told me to wait a few more days. Today is the 4th time I have called behold they have an incorrect address for me EVEN THOUGH I HAVE VERIFIED IT 3 times over the past 2 months. So today they sent me out another card, another 7-10 days, and I am losing faith that I will ever receive it. I asked how I would be refunded my $300 if it doesn’t show up this time and get this they will “mail” me a check. MY ENTIRE ISSUE IS THAT THEY CANT EVEN CANT EVEN MAIL ME A CREDIT CARD. STAY AWAY! STAY FAR AWAY!
Boyd Services: Great Place to do business.....they have my trust.
Emily Sowder: Paid my car loan off in full 2 years early and they won’t stop my payments automatically. Now, I will either end up going my old monthly amount until I get the form by mail to sign and send back or call my real bank and begin their stop payment process, which will cost me a fee of $50. So to keep my money I have to pay or wait forever to get reimbursed for the money they don’t need to take out because my loan balance is zero. I tried to get them to send me this stop payment form via email so I could get this done before the 15th (7 days from now), but they won’t do that for security reasons.Just stop my payments when I don’t owe you anything. Makes logical sense. Thank goodness your not my bank. I will never do business with you again.
Douglas Cuskaden: worst bank ever... don't waste your time here...bad business
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2. Old National Bank - South Bend
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· 6 reviews
1233 N Eddy St Ste 101, South Bend, IN 46617, United States
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westowitz: Jennifer was very helpful and went out of her way to help us with opening a new account even though I'm pretty sure she was still technically on lunch break for another 20 min.! I only waited for 1 min. when I arrived and that was only because the teller was going above and beyond for her guest. Great service!
Rana Mort: The tellers at this branch were amazing. Very helpful to someone new to the area! Their customer service went above and beyond!
Gayle Carter-Wilson: The correct spelling of the location is: Eddy Street Commons
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3. PNC Bank - South Bend
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· 13 reviews
110 N Lafayette Blvd, South Bend, IN 46601
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John R: Last time I went the entire atm was broken and they were in the middle of being closed for a week. Something is typically broken when I visit the atm here. Usually the deposit function for cash and checks is broken. Tried to contact pnc through the app and someone replied but i cant check it because the entire app and online service is now unavailable 5 minutes later. Clown stuff.
Nancy Jessie: PNC is amazing and the staff is very kind and helpful!!
Dominique Bradley: Melanee was the best teller I could have ran into while trying to solve a minor issue. She was very professional and friendly. She told me exactly what I needed and how to get the paperwork I needed. She also squeezed in time to explain something to a peer if they ever had another customer had the same issue or request. Great job Melanee! Sorry if I chopped the name. Your company should know that you rock because you did what CORPORATE customer service couldn't do for me. So thank you sooo soooo much!
Mary Kreske: Went in for a simple transaction. They only had 2 tellers, they were taking care of the lobby and the drive thru. Waited for over a half an hour in the lobby, finally one of the people in the office came out and asked how I was being helped. I told him what I needed and he made no attempt to help me. I waited a little while longer and went somewhere else. Why bother asking, if you don't intend to help me, and are just going to stand there staring at me? I was told at another branch, that he should have been more than capable of helping me. That there was no reason for him not to. They have been shutting down branches and cutting staff. There is no reason they shouldn't have another person who can run the drive thru. The drive thru was also packed.
Cathy Kraft: Took care of business, everything was awesome from the security guard to old fashion customer service, prime example of how to take care of the people in your neighborhood, Excellent job to you all 💗💗💗
Richard Kuhlman: I went to close account I had to obtain bank checks because of limit to online transfers. Not a good bank.
Lara Latshaw: As a business owner i LOVE this PNC branch. Venus is always very helpful and so is everyone else. This bank is friendly, convenient and helpful!
Riker Call: Ethan was super helpful in getting my account set up.
David Lewis: No one ever answers phone.
Jude Ash: They are personal, professional, and very helpful. Great service. Venus and Keya are just phenomenal.
Robert Clark: Great service and friendly!
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4. Chase Bank - South Bend
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· 31 reviews
2101 S Bend Ave, South Bend, IN 46637
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Emerald Copeland: Terrible company that supports domestic violence and helps criminals. Closing my account with them permanently.
Yvonne: Some of the workers will treat you like you don't exist. Very rude and disrespectful. One of the "Karens" walked right in front of me and didn't even say excuse me. She did it intentionally. Lucky for her, I refused to stoop to her level. Didn't feel like catching a case that day. Fortunately, I can change banks! :)I'm so happy to be leaving AmeriKKKa soon! This country is overrated and it sucks because of the people in it!!
Marianne Hatfield: We have been to several Chase Banks and appreciate every single one. There has never been a problem or rudeness with anyone at Chase. Our money is safe and we are always greeted and leave with a smile.
lashaun waddell: How is it on a Saturday morning you have two tellers one for the drive up and one for the inside horrible service
Charles MacMillan: I've tried multiple times to set up and start a checking account here. I finally scheduled an appointment with a banker after previously arriving and seeing multiple, personal bankers, not assisting anyone ... but no, I had to schedule an appointment.I showed up 5 min early, waited 20 min, then just left.Last week was my 5th and final attempt, done with this institution.Thanks GuPersonal touch goes a long long way.Stoked to open accounts at 1st Source, should have gone there in the first place.
Susanna M.: Not drive thru atm even though there’s signs for it and the only working atm they have is out of cash. I’m sorry but you know you’re going to be busy on a Friday, plan for it.
M N: I like Chase in general because its international. I use this location often and I've never had a bad experience here with a teller, in fact they are always great to work with, which is why I gave it two stars. The customer service with the bankers, however, is abysmal. In my most recent visit I was there to discuss opening a new five-figure account and discussing investments of a significantly higher amount. I was told by a young Asian woman who's name I don't remember, but who's also ignored me multiple times there, that even though there appeared to be 4 non-teller employees there that they didn't have the time to see me. Guess I'll be keeping the bulk of my money where I get offered a cup of coffee and called sir or Mr. when I walk in the door.
V: Wow so slow
Ainur Kagarmanova: Terrible customer service. Everyone is very slow and rude. Appointment times mean nothing to these people.
nature of life: Good Customer service, very helpful and Very Happy with them.
Thomas Harris: Best bank Ive had yet.
Julieanna Robinson: STAY CLEAR OF CHASE BANK! They let someone walk in and steal $10,400 out of our savings account and overdraw our checking $1600 at another branch out of state!!!! All they can say Is theyll send it to their fraud department! It’s ruining us! Your money is NOT safe at CHASE!!!
David Lewis: They don't even pretend to answer the phone anymore. Just play you a message and drop your call.
L D: This particular branch- says it closes at 4pm. If you call at 3:50pm THEY WILL NOT ANSWER. I have called all other branches and they pick up. I called needing the direct deposit form (would’ve taken 1 minute). THIS BRANCH IGNORES CALL MOST OF THE DAY. This rate is only for this particular branch. The rest of them ? EXCEPTIONAL!
smackdown2211: $8.00 to cash a check that's drawn on chase bank. Pass cost back to customer writing the check. Then add $5.00 for the inconvenience. 'Asked if I would like to open an account. Couldnt help but laugh.
cherrybeer: No one is answering the phone!!!
Stephen F. Takach: Friendly, knowledgeable personnel who have helped me with questions on several occasions.
Steven E. Moore: Friendly staff
Santiago E: Very helpful and polite staff. Handle difficult situations quickly and efficiently. Quite impressed.
Emily Potucek: Drive up ATM at a convenient location.
Lukas Koestler: Absolutely worse service. I would recommend any other bank instead!
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5. Horizon Bank - South Bend
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· 14 reviews
1747 17400, IN-23, South Bend, IN 46635
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Natalie N: Ali helped us set up an account and made it a wonderful experience. She was a delight! Thank you so much, Ali!
Saint Km: Horrible customer service. I will never bank with them or refer anybody to do so.
Jequea Kirtdoll: Looking for best outcomes for myself. This bank is it. I went and was denied my first appointment but had a satisfied second opened within minutes
Nicole Hall: Constricted by covid guidelines.
John Schmidt: Incredible Bank very helpful people are incredibly friendly welcome you in and they take really great care of you thanks Horizon really appreciate the way you care about the customer.
Alexandra Sobieski: I have nothing but bad things to say about Horizon Bank. After years of putting up with their poor customer service, I finally pulled the plug and closed my account with them. I would never recommend their services to a friend (or even my worst enemy). They are beyond incompetent at every level.
Shar Smith: Very helpful and nice. I would recommend them to anyone that is looking for a good bank to bank at.
Christel Golubski: Amamzing!!!
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6. Flagstar Bank - South Bend
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· 21 reviews
2317 W Western Ave, South Bend, IN 46619
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Jose Garcia: The best nicest people that I ever met that I was treated very good never been treated so good at a bank😀
Seriously Sickened: I just I just opened a checking account and they had NO MANAGER for this store. Apparently the Hispanic lady helping me open my account was substituting from another store and messed up and didn't send my debit card because she was too busy screaming in my face at other Hispanics walking in the door talking in Spanish and she wasn't paying attention to my situation and she told me I would be getting my new debit card in 7-10 business days but it's been 14 and I still haven't received it. Apparently after calling another store they said she NEVER EVEN SENT IT!!!! I've never dealt with such horrible customer service by a manager of a bank dealing with my hard earned money. Don't expect to get a debit card for a month going with this bank.
Abbagail Miller: DO NOT BANK HERE IT IS AWFUL AND THE PEOPLE ARE WORSE
Scott Reed: Great service! Team is very helpful and manager went above and beyond.
Shane Chandler: I was very happy, the manager was a very great helper, he let me know that there was an app so I could check my balance at any time
sharon wells: Was a great experience for me everyone was so pleasant
Kita B.: I have not had any troubles with Flagstar thus far it has been easy to access my information and the staff when I opened up my checking account was very helpful and friendly.
Connor Free: Garbage
Rhonda Campbell: My bankers were very efficient and helpful!
Jacqueline Bishop: This branch has thee worst customer service ever! They refused to notarize a document for security discretion which is an inconvenience to the customer in which i believed to be just as important! I've ordered 2 new debit cards since Covid hit, no new card. They're pretty much useless at this point. Flagstar needs to close or go back to wells fargo! Thunbs down for western branch very bad service. They just lost a customer.
Ariyan White: If I Could Give This Bank 0 Stars I Would . Not Able To Acess Anything About My Account Only If I Go To The ATM, Hours Of Wait Time For Customer Service, Everything Just Been Hell! Looking For A New Bank Currently
Erica Aguilar: This is for flagstar in general, nothing to do with the western branch.It has been one nightmare switching from Wells Fargo to flagstar. Can’t get through their lines, have to wait 3 hours to get anyone and then they still can’t help you. Can’t even get access to my account at all besides going to the atm to windraw.
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7. Flagstar Bank - Mishawaka
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· 30 reviews
2926 E Mishawaka Ave, South Bend, IN 46615
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8. PNC Bank - South Bend
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· 10 reviews
4501 S Michigan St, South Bend, IN 46614
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9. 1st Source Bank - South Bend
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· 12 reviews
100 N Michigan St, South Bend, IN 46601, United States
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10. Centier Bank - South Bend
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· 3 reviews
108 N Main St, South Bend, IN 46601
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11. Flagstar Bank - South Bend
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· 22 reviews
4400 Miami St, South Bend, IN 46614
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12. 1st Source Bank Drive-Up Only - South Bend
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· 3 reviews
225 N Main St, South Bend, IN 46601
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13. Lake City Bank - South Bend
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· 4 reviews
101 N Michigan St, South Bend, IN 46601
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