Best At&t Fort Wayne Near Me

Josh Quintana: I had a problem with two of our family’s iPads, and I was pleasantly surprised when the representative, who is named Seth, was able to solve my issue and get both iPads up and running in less than 10 minutes. On top of this, he apologized for the iPads, not working, solved the issue and there was no charge for the service. overall great experience thank you Seth for providing a great experience.

Adrienne Knight: Great service

TRUTH Be Told: Seth was great I was in and out in no time.

Alena Martynyuk: I was paying my bill by Kiosk . Thank you for install Kiosk back .

Nadine Putt: Not happy, no one knows what is going on, everyone gives you a different answer, I do not have what I signed up for, and paying more!

James Murray: Went in the location off of coliseum to see about upgrading my phone.Acted like she didn't have time to listen to what my needs were and what i was looking for in a new phone. Asked me if I had a prepay plan and if I was gonna buy a new phone straight out. I said yes and then she told me to go to Best Buy..lol that's not good business practice shifting a customer to someone else. Been with AT&T probablylonger than she is old. I have always had a prepay account by my own choice. The same # also from the start. Her attitude and demeanor makes me rethink my loyalty to ATT as I'm shopping at BEST BUY... I think corporate would be real happy about this LOL

Hunter Justice: Had some issues with my phone. Walked in to the store and Alexis greeted me. She resolved my issue with in minutes. Super sweet and knows what she’s doing ! 10/10 recommend working with Alexis at this location.

Angie Sturm: I had the BEST EXPERIENCE HERE!! I always avoided getting a new cell phone bc it was overwhelming and people always made me feel stupid. NOT THE CASE HERE! They made me feel appreciated and were real people!!! Thank you for making something I use to avoid for months now a good thing I look forward to! Will recommend to everyone I know THANK YOU!

Kyle Dellinger: Great staff, very friendly and educated on the business. Got exactly what I wanted and was in and out in less than 10 minutes. 10/10

Angela Miller: If I could rate a 0 I would. This has been the absolute worst experience I have ever had with a cell phone company in my life. I ordered phones online and there was a huge problem with that. Reluctantly then I was forced to go into the store to sign up for service. I was there for 4 HOURS. FOUR. HOURS. I. SAT. and waited for phone. Then TYPICALLY a PROFESSIONAL asks all the plan details. I was not asked which plan option I wanted at all. I literally TOLD them I did not want the insurance nor any additional add-ons and all that was STILL added to my bill. Then come to find out that particular woman I worked with had LITERALLY. PUT SOMEONE ON MY PLANS NAME AS "AHOLE" so that when he called anyone thats what came up on thier caller i.d. How anyone in the customer service industry could be SO..ENTIRELY. UNPROFESSIONAL. is just beyond me. FURTHERMORE..then my phone had a problem transferring numbers from our old t-mobile accounts and my mother didn't have service on her phone for 2 days and I couldn't even call her to know that it was a problem and spent at least a total of 4 hours on the phone with customer service the following days trying to get this issue resolved. The transition was absolutely horrible and i HIGHLY reccomend that if you are switching to at&t to not go to this store in particular.

Michael Filosa: Not entirely helpful. Honestly better off doing what you need to online.

Nicole Culbertson: Anthony at the Coliseum store was fantastic!! He got me right in, listened to what I needed and got it 100 percent spot on!! I got a new plan with a new phone, got my work discount !!! I have never had such a great experience at a phone store!!

izabela chociej: Andrew at the Coliseum location I’m Fort Wayne is amazing. If you need anything I would suggest going to this location! Effortless, easy and super helpful visit with getting a new phone! Sooooo appreciated! Thank you!

Tammy Garcia: Andrew at AT&T Spearhead Mobility was amazing. He was very help and patient with my family.

Jesse Garcia: Very helpful and thorough knowledge

Meaghan Caliste: Store manager Andrew was very helpful and nice. He was very understanding when my kid was running around and helped me through everything. Will continue to go to this store for the customer service.

Anton Jamar: Great service and timely

Jerimee Haiman: The wonderful woman who’s name starts with an A (I don’t want to butcher the spelling) went above and beyond for us. She was incredibly friendly, efficient, personable, and handled our two new lines while also helping a family without sacrificing the attention from one or another. She made the entire process as stress-free as possible, and if she isn't a manager, I would love to see her as so the next time we visit. She rocks!

Deven Cobb: I went in this AT&T location with the very complex and somewhat confusing situation Right away I was direct to management like I expected I would be given my situation. The manager was very patient and friendly as well as a Attentive She listened everything I had to say and then based on what I had to say She decided I needed a new SIM card So within minutes my phone was back working again I was able to make calls and left without being charged anything This was my 1st experience at this location and overall it was a good experience much better experience than I had at the corporate store on Jefferson road They could really learn a thing or 2 from her over there. For now on any problems I have or any upgrades I have Will only be done at this store

Joe Burns: Very helpful!! They were so nice!

PAC PAC: Elizabeth Hathaway at the AT&T store at 6723 W Jefferson Blvd, Fort Wayne is amazing! She was so knowledgeable and helpful! She helped us pick a new internet plan that we’ll use in a different state, plus a share plan that was perfect for the two of us. She helped us work thru getting my husbands phone off his company plan, and validated the plan and billing was correct! Thank You Elizabeth!!!

kendyll landis: elizabeth was the best help ever! couldn’t have asked for better service!

Suz Blaugh: Dustin was a real help to me today. Great customer service!

Eve McManama: I already have AT&T service and have been to other AT&T stores but this was by far the best experience I've had at a cell phone store in years!!! Nick helped me add a hotspot to my account and also showed me how to set some things up on my current phone. Everyone in the store was very helpful. I would string recommend them!

Deb Shaw: Nicholas Simmons went beyond the call of duty to make sure our experience was positive! Totally recommend this store!

Hailey Hackworth: I had a great experience at the store on W Jefferson Blvd! I just bought a new iPhone at the AT&T store in Columbia City. They changed my data plan without my consent and did not give me the promotion they promised me. I went to the AT&T store on W Jefferson Blvd and Dawson helped me get it all straightened out! An absolute LIFESAVER!

Philip Dail: Great customer service ! Jefferson corporate store is awesome

renee robinson: Deb was great at helping me choose my phone. Dawson was awesome too!

Maumee Rentals: Great experience

Jesus Hernandez: Upgraded my phone to the newest iPhone. Great experience!

Alejandro Guzman: Very fast customer service

Corine Jones: Elizabeth Hathaway was AWESOME! Had the worse ordeal with ordering online and she fixed it and made it all better. If you ever want service from AT&T go see Elizabeth she will take real good care of you!

Gladys Calderon: Helpful staff!

Byt Bro: Stopped by for an upgrade and was an amazing time, great staff !

Anthony Miller: Nic was very knowledgeable and quick to help me.

Jamie Freeze: Chris and his team were informative, professional, and quick! I would always recommend Chris and his AT&T store.

Doug Morris: I’m approximately a twenty five minute drive from this location, but I will continue to make the trip for any of my account needs. Chris Vogel and the rest of the staff are at the top of the field in customer service, patience, and product knowledge.

Tim Vogel: Great Customer interaction with all the staff members, very clean store!

Nikki Lesley: Scheduled appointment online for Saturday afternoon. We showed up early and were helped by Nic right away. He was very efficient and helpful in our purchase of 3 new phones.

Will R: Not gonna work with att anymore. Make sure they add the next up feature on your bill. They did not when i bought the phone when i said yes when wanted it. Surprised they added the insurance. Dont even bother calling into costomer service over the phone. You'll get the run around. Switching to Verizon ✌️

samuel schwartz: You need a new phone and you’re worried about going to AT&T because it will take awhile or you will get bad service? Worry no more as AT&T on Meijer drive is awesome! Pone takes care of me on every single thing I need no matter how big or small they may be! Tonight he set up 2 new lines for me within 30 mins!Can not recommend this man enough!

Keith Feller: Was quick and attentive with service.

Anna Kyle: Best experience at this store! Helped with my needs and explained all my options. Very friendly and patient.

D B: We visited the Meijer Drive AT&T location to upgrade a phone for my mom, and add a line for an Apple Watch. The two gentlemen were professional and thorough in helping us with our cellular needs. Keep up the great work!

Jaspartap Singh: Nice staff members.He solved my issues.Thank you so much.

Jacob Reinhart: This place is trash. Been an at&t customer for years, was excited when this store opened because it would be the most accessible from my house. 3 times going in and waiting for 45 minute average and all 3 times my problem wasn't resolved and they sent me to another location. Still a fan of the service, but this place is terrible.

AxN ChaoticWolf: They were soliciting in Big Lots in New Haven without permission and made my shopping experience at Big Lots uncomfortable

William Quaintance: Pawn, Aaron, Derek? Were awesome

Teri Duesel: Aaron was Awesome! The staff at AT&T on Meijer Dr off Maysville have always worked wonderfully with me! You guys rock!

Ryan Romich: The employee helping us was all over the place but rarely helping us. We got tired of his constant phone calls and text messages so we ended up walking out. I gave them 2 stars instead of 1 because he said he was sorry but it was a stressful day.

Jared Saylor: Fine job

Cheri Dellinger: Went to the store at Maysville location. Karen and Aaron were fantastic! Had a couple issues I needed help with. Very knowledgeable, patient, kind. Thankful for them and the experience I had! Walked out with an awesome new phone as well!

Linda Zimmerman: Professional, courteous, good experience

Alecia Fahl: Both of the young men was very helpful

angela olvera: Chris was so helpful!

Brian White: Karen the store assistant was helping another customer when I got there and she finished up with the other customer and was extremely nice and helpful. She did an awesome job at helping me out with getting a new phone and plan

Danny Captain: Anthony was extremely helpful getting me setup with a new plan and phone. Thank you!

Amanda Ellison: Very helpful staff

David Phillips: I went into the physical store as directed by at&t customer service to switch out a phone. Anthony was rude, dismissive and condescending. I have been with AT &T for over 20 years. I have never had such terrible service. When asked for a member of management, he was cagey and uncooperative. Anthony should NOT be the public face of this company or any other company.

Enrique Arguello: Simply amazing! Chris was incredibly patient and knowledgeable and went far beyond your typical employee as far as customer support and customer satisfaction goes. The rest of the team were also Amazing! Isaiah, Anthony, and Karen were always great at jumping in with any questions we had. Thank you all for a great experience, definitely 10000 better than the Coliseum store.

Aye Thuzar: Alicia gave me a wonderful experience switching over from T-Mobile I’m looking forward to doing more business in this store

Jazzy: Love it 😍 and Jose is the best to help you out

gene harrison: Since signing with AT&T I have spent over a hundred hours trying to strengthen out the billing. They are constantly overcharging me and adding items I have not used or purchased. Not sure their service is worth the continued abyss.

Andrew - GunZoneDeals.com: This store is a joke! Do not waste your time. Mariah could not even look up my account. No manager present to speak with. Mariah's answer to everything was to call 611 which is a one hour hold time with India.

Greg Kolkman: The staff went above and beyond to resolve my technical issue

sherry fike: Great experience!

Delaney Staup: What a JOKE. JON (Lima rd ft Wayne) WAS TERRIBLE with his customer service. All I wanted was a new SIM card. He could not even do that, but rudely said “he’s done his job” and continued on with cleaning HIS OWN phone. I have been with this company for 18 years. What a disappointment. And my phone still doesn’t work.ZERO STARS JON

Jeffrey Myers: Hi John this is Jeff Myers I’ve owned my own business is my whole life and I’m 59 years old and this young lady Moriah I jokely call her Mariah Carey so I can remember but she has given excellent outstanding service I’m glad to be with AT&T now but that one little forewarning if you don’t give her a raise somebody’s gonna steal her away and you wouldn’t want that to happen because she’s a consummate professional God bless AT&T and you guys in this office Jeff Myers

Bethany Wagner: I dread as I am sure everyone else does as well going into a cell phone store. We are stressed and just want to get in and out. We were able to get in and get help within seconds of walking in and we’re not the only customers. The young lady that helped us was very patient, informative, and helped us with exactly what we were looking for. This experience was the best experience We have ever had in a cell phone store and am happy I switched carriers.

Margaret Margaret: Very professional staff

To Breathe Again: Not sure why this is posting as the band but hey, if you like hard rock similar to bands like Shinedown, Halestorm, and Architects, Give us a shot!Anyway,Alex was excellent and very knowledgeable about the products and was able to get us exactly what we needed. We cannot wait to come back on Thursday to complete the transaction for our new iPhone 14 Pros!- Austin and Greg (Scotty)

Alexis Kostka: Great service! The customer service representative, Moriah, was so helpful and was a delight to talk to!

Vincent Sutter: The personnel at the Lima Road (Hwy 3) store were professional, knowledgeable, and efficient. Setup my new phone and completed a full transfer of ALL of my data/photos/ contacts in record time! Highly recommended!!!!

Dennis Rice: The gentleman that was helping us was too busy gnawing on his fingers to the point of bleeding and answered with " I don't know" so many times and to all but one of my questions was truly wondering why he was even hired. Had absolutely no knowledge of anything ATT related.

Rena Thomas: Daughter had a broken phone…..just wanted to buy a new one in full!!! Patrick said no you can’t pay for your phone in full!! Which he was lying cause I called AT&T…..AT&T said you can always pay for your phone in full!! Completely changed my phone plan….added iCloud 99c adding protection 17 dollars a mouth…..plus added a upgrade charge of 30 dollars!!! Put an otter box and other things on the table……said free??? Nothings Free Patrick!!! Wanting to warn people…..cause your family shouldn’t go through what my daughter went through.

Judy Burford Rivera: I just got this phone and went to AT&T for them to fix it because it wasn't working right. And the man who waited on me was rude and said that there was nothing wrong with it. So it still doesn't work.

Sherilyn Jackson: The service person was busy but very polite and took care of me in a timely manner. I am disappointed with company policy. I had to buy a new phone but they no longer come with everything too make them work, without spending extra (charging cord yes charger no). Also as a long-term customer, just paid monthly bill had to pay extra to continue said services. Wasn't a new service. 😕

Jenna Grace: Very friendly employees and quick and easy services

Rhonda Klopfenstein: Lima Rd in Ft. Wayne, AT&T customer service is promp. However when I needed a new phone the gentleman told me since I haven't been with AT&T more than 3 months I can't just buy a new phone. I have to wait 3 months and he told me to go over to Walmart and buy a temporary phone. That guy just lost a customer. I have more stories just like that with "that" store. The younger generation doesn't know how to keep a customer. I went to Kendallville, perfect example how to keep your customers coming back!

Jeanne Zehr: Thanks to Alex we have one phone working better, a new phone on its way, a better monthly plan, and all with a smile!

Park Hedges: Customer service was great

Travis Julian: Great training center

gene Edwards: Thanks for the help!! Brian is good

Claire L: My experience is good at first when I went to trade in my phone and get a new number. They told me trade in is like 1k so that will be deducted from the cost of the new phone. So I trusted what they say got a new phone and trade in my old phone when I went to give my old phone I remember they didn't tell me how much is the value of my phone that I'm trading in they just say let me sign paper which I did my bad for not checking had they told me I won't cos its way cheaper not even a cost of my monthly bill. And now I'm stuck to paying higher monthly cos my phone that i trade in did not cost anything which they said cost1k before. I just found out when they sent me the bill and it's way higher than what I expected. To think that I paid the initial payment of $300. I just sign up for basic plan but I saw the bill so many charges which I didn't know. I've been using at&t and this is the first time I experienced this hidden charges. And I felt cheated for telling me that my phone cost like this but end up not worth anything. I'm not a happy customer at this point.

Roy Kuhns: Great service! Thanks, Brian D!!

Stephanie Poynter: I was having a huge crisis this morning and needed a new phone. Tim helped me so much through the process! He provided the best and least aggravating assistance that I have ever received from an AT&T store. Keep up the great work, he was a lifesaver today!

lilly roberts: Great customer service …

Robert Howell: I stopped in at the AT&T store on Lincoln to get an upgrade. As soon as I entered Brian was immediately able to assist. I came in only intending to get phone but he managed to upset me and we added 4 accessories as well. These are the Galaxy Buds 2 Pro, a Samsung Super fast Wireless Charger, a Samsung 45W PD Power Adapter and a clear case for the Galaxy Z Fold 4. I haven't received the earbuds yet so I can't speak for them. I am having trouble with the wireless charge as it seems to need the phone set on it in very specific part of the phone. When it is on the wireless charger it shows charge time is 2 1/2 hours which is longer then I anticipated by about an hour.Brian wasn't pushy but he was certainly intent on the added accessories being included. I would still give him a 5 star rating though and even recommend he get a bump in his pay for pushing products with a passion for AT&T. I know it's hard to find people self motivated like this (especially since he was alone in the store).

Cindy Sanchez: Ven aqui por los telephones Nuevo. Tim is absolutely amazing and got me everything I needed.

Barbara Minniear: Told me my bill would be one thing instead it's higher and paying on a phone that's been paid off.

Don Dotterer: New Haven Indiana store was great.

Aimee Shive: Thanks for all the help brian

Rex Rothgeb: thanks Brian for helping me solve my problems with my device!!

Susan Boutwell: Brian is great! Helps me all of the time. He is the only reason to visit this location.

Bruce Tippy: Used to get excellent service there. Now the people there act like they don't even want to be there. Now investigating possible other cell company services and if I find one, I'll change!

Charley Collins: Brian saved my number from t-mobile canceled status!

Karen kessler: Thanks for getting us set up better than walmart!

Eryka Bobay: Ethan and Brian were very helpful. Ethan went above and beyond to make sure I was comfortable with my new product. Ethan was very knowledgeable and helpful. I would recommend this store and these two gentlemen. Excellent people and sales reps.

Joyce Ternet: Nice and inviting workers.

Makenzie Schneider: yee haw

Carl Sheehan: Very nice workers.

Carolyn Burris: Best service in town! I don’t go anywhere else. Thanks