Best Ford Fort Wayne Near Me

Rhonda B: The customer service depth was excellent and very friendly I'll take my car back if and when I have another issue thank you

Dustin Smiley: Ran hard pull on credit, letter stating no hard pull for simple shopping not financing yet. Still hard pulled across every credit bureau. Thx

William Abbott: Gotta say, this experience started off great but then it sort of slipped. Bought my car, negotiation was fair, I picked up the car hassle free. Texted back a few days after after they asked ME if I had any questions or concerns. A fella named Matt Wilson is speaking to me at this point. Asked some basic questions about scheduled maintenance and he became very standoffish like I was trying to get free repairs out of them, when I was simply trying to figure out if I'd need to have the timing belt and water pump replaced very soon. Overall that really brought the experience down because that tells me they think the worst of their customers, and if they think that, who knows what goes on behind the scenes?

Sims HD: Nice selection of vehicles. Starting the process of replacing the wife's ride. This might be the place. They have what I'm looking for at the best price & miles I've found thus far. Time will tell.

David Griffin: Jerry in the Bobdyshop was very pleasant to deal with!

Karen: One of the best experiences in buying a car that I have had! Quick and easyThank you!

Sean Kaleta: Made an appointment to have an oil change done. Was told to arrive by 9:00am, which I did. Told they were backlogged and would take about an hour and a half. 2 1/2 hours later, the vehicle is finally taken in. 3 hours later, the vehicle is still on the rack being serviced. Don’t make an appointment at Bob Thomas Ford. If you do, cancel your plans and pack a lunch. You’ll be here for a while.Update: Manager came out and spoke to me, apologizing for the situation. Gave me the oil change for no charge. Made good on their mistake.

braeden hensler: My Dad has had his Police Car in for a service that would take a reputable body shop a week or two at most. It has been at Bob Thomas for two months and isn’t even done yet. Disgraceful how they put the City on back burners because they think they can. Taking advantage of the fact that the city probably won’t complain to just be awful is a terrible and dishonest service model. Unacceptable and will tell everyone just how truly bad this place is and not to spend their money here for a new car or repairs.

Ian Frost: Should add was saturday and woman amswered putting me on hold for no endLet me add 5 star auto body experience thoFor serviceJust got put on hold but got no serviceIs Saturday but my experience I tried for 5 minutes I'll try somewhere else I guess

JON DAVID: Service is fast and affordable

C. Jackson: When I purchased my 2023 Maverick, they suggested the comprehensive road hazard policy due to the amount of driving I do each day for work. I’m usually not one to buy extended warranties, etc., but this one that covers tires, wheels, the windshield and offers paintless dent repair made sense. I’m glad I got it, because here less than a month later they are fixing a flat that I got today. I pulled in, they found the nail and immediately got the truck on the lift. $0 deductible, and great service. Money well spent!Chris Jackson

Official Workjobs: Very well helpers

lenora devreax: No contact

William Weiss: Very good place to get repair work oil changes and tire work. Very organized and professional. Coffee and tea while you wait.

Jessie Carter: Always treated me fair and square

Reginald Smith: Had RV serviced. All went as planned. Thank you

Austin Baker: Can’t recommend this place enough. Will definitely do business here again. The whole process was quick and easy. Very honest people as well.

Andrew Metz: Have always had terrible customer service experiences. Not good with communication when they have my vehicles. Appreciate that they offer rides from and to. Work is generally thorough, but have missed items in the past.

Romaldo SMG: No me gusta

Ron Roberts: Friendly and helpful with my service questions.

Andrew Callison: This review is for the service department. Bob Thomas Ford West Service Department has to be the most professional dealer service department I’ve ever worked with as a customer. They were incredibly responsive and squeezed me in a day earlier than scheduled, performed all the service perfectly, and were very affordable. The service manager, Kent and Derek did a great job of explaining everything and the courtesy shuttle driver, Bill, was incredibly friendly. I didn’t buy my current Ford from Bob Thomas, but I’ll certainly by my next Ford from them!

Mark Mann: A good experience buying a 2019 Ranger. My salesman Steve Robb was fair and honest. Service after the sale was also very good. I think this is a well run organization.

Nick McLay: I was recently shopping for a Tahoe SUV. I found a really nice one listed at $38k used on their lot. I went in to look at it and loved it. I left a message for a salesman to call me. Mysteriously, the price went up top $44k. I pointed out that was not the price listed online. They were not apologetic. I went to another dealer and bought the same truck, very nearly for the market price. I see that here it is weeks later and they STILL have that truck now listed for $37k. Might want to reevaluate your pricing structure.

Amber Smith: I purchased a vehicle in April of 2021 and had an awesome experience with the sales process. I paid cash for gap insurance and the extended warranty. Together around 3k if not more. Unfortunately, I totaled my vehicle nearly 5 months ago. I immediately let them know the situation. I went in and signed paperwork less than a week after the accident. My insurance had already processed the claim on the vehicle, paid it off and gave me my remainder left over. It took Bob Thomas over a month to get my portion of the extended warranty that was owed to me. I am still waiting on my gap insurance money. I have spoke with Tim at least 8 times. There are several messages that he has not returned. He always tells me he's calling someone and he will call me back. He has never 1 time called me back. I can understand 1 month... but 5. I was going to return there to buy my next vehicle but unfortunately because of this I won't. It's really unfortunate. Tim in finance, if you get to see this review, the 1 star is because of you. I'm sorry to the sales team. Please consider calling me and giving me the money that is still owed.

Tim Cowan: Great dealership, The salesman was very helpful and actually had knolage of the product he was selling me. We were to reach a deal quickly with my trade in. Very satisfied customer. Will go here again in the future to buy the wife a vehicle.

adam welsh: Me and my wife decided to purchase a used car at Bob Thomas Ford. We asked for them to show us the sheet that the mechanic filled out during inspection and everything he marked off good. Well, fast forward a month later I was doing the front differential I noticed the fluid was silver, then I decided to check the drive shaft, and the front axle to the differential and come to find out the front differential was completely shot, and the drive shaft from the transfercase had play in it to. So as I called Bob Thomas Ford about the problems that were there when they said everything was good, I asked to see if they can fix this since since they said everything was good on the vehicle. After waiting for the response back they asked me if I purchased the warranty and I said no. And all in response I get was "sorry we can't do anything about it." So if you purchase a vehicle there bring your own mechanic you trust. Because these mechanics don't know what they are doing. Now since there no help from them for missing the mistake they made. I have to pay $4500 to get this replaced. So I'm never going there again.

Lee Gibson: Had Great Service from Curtis and Jenny. Will return for all my Ford Needs

Ryan Hanen: Great place to do business. Steve Robb helped me make the purchase of my first new vehicle ever allowing me to put my wife and kids in a safe, reliable vehicle. Very happy with BT Ford.

Matt Baker: I have a 2015 Ford Edge that needs a new engine. I called for an estimate, and the service person says "I think the last one was around 8,000 dollars. That was all he said. He didn't ask me the engine info or anything, and didn't even offer to give me a detailed estimate for this job, which is a big job! I will never have work done here, nor buy a vehicle from here.

Jeff Fairchild: I went in just browsing to see if I wanted to purchase a new to me vehicle. Steve Robb was very helpful and not pushy at all, I actually left and came back later. I found the vehicle I liked and Steve was very helpful in getting a deal done. I love my new car and I'm very happy with my experience at this dealership.

earl shaw: Great place to stop for a vehicle. We shopped all over looking for what we wanted. Stopped in salesman was very patient and helped us a great deal. Found my new car dealership

Tim Garber: Predatory lending at it's finest - a little long winded post, but worth the read. My wife and I recently bought out our lease and originally purchased the vehicle at another Ford dealership. Decided to use Bob Thomas as it was just down the road from us rather than driving 1.5 hours. Shame on me for not reviewing the purchase agreement prior to having the check cut from our bank. I assumed it was a straightforward car deal and they would appreciate the car sale for their forecast and dealership performance from the manufacturer enough to make this easy and worry free. After a review of the purchase agreement, they added a shadow marking ($300 add-on fancy name for window etching stickers) to our car deal. Mind you, nothing said we had to bring this vehicle to Bob Thomas to sign the paperwork nor did they ever ask us to make sure we brought the vehicle in so they could pull it into the service department and install the window etching. In fact, they told me I would be in and out in 15 minutes which further confirms they had no intention of adding the window etching to our vehicle.Just goes to show you even when you are helping a dealership out by giving them an additional car deal they will still try and screw you over. Not sure if they saw an opportunity of my wife coming in by herself and thought was an easy $300 for them to make. Unfortunately for them, I read over the agreement and am familiar with car deals enough to spot predatory lending when I see it. Buyers beware, just when you have a little trust in the automotive space, they always show you why you shouldn't. I'm sure they will just say it's default added to every car deal they do, and slipped through the cracks. However, any honest business would never charge you for a service they didn't perform and would make sure they didn't. They know they had no intention of adding this to my vehicle and wanted to make a quick buck. Hope this helps future customers when deciding whether or not to choose Bob Thomas Ford.

Tarah Rose: Stereotypical greedy salesmen and inefficient customer service

Scott McDevitt: Justin Petties was very helpful, he answered all my questions quickly and was glad to set up a time to finish a deal that worked with my schedule. Definitely recommend!

Roy Munguia: Great Place to do Business! Called about a truck they had, and met with Steve Robb. Took it for a test drive, and after hammered the details for the deal, and got a great deal. Steve was patient, professional, and went above and beyond to get some details ironed out. It was a great truck buying experience, and one that is centered on listening to the customer, and doing what they can for the customer. I highly recommend buying and asking for Steve Robb.

SHAWN HUGHES: Brent did an awesome job making us feel that he could help us find exactly what we were looking for and that he could get us in it ASAP! The staff was friendly, courteous, and following strict Covid-19 protocols for our safety.. They truly took away all of the stress for us in buying our new vehicle and we'll definitely be back for current as well as future business... Thanks again!

Alvaro Caro: Disrespectfully, lack communication, auto shop very expensive

Dwight Zurcher: I have waited till my temporary tag expired and still haven't received my title. I called and got no time as to when I would get my title from the a---hole I talked to.Never deal with them.

Josefina Bella: Great service. I love my new car!

Dean Baker: Just bought a truck from this dealership. Wonderful experience and our sales representative, Justin, was friendly, courteous, helpful, and knowledgeable. Would highly recommend this dealership and Justin and definitely do business again with them.

Melinda Light: I took my car in for a transmission issue and ended up sending it somewhere else. Come to find out when the other place got it it was over heating and the drive shaft was damaged which neither one was when it was taken there. They said they didn't do nothing. If I could give them a zero star I would.

Kayla Brumbaugh: Nick, Mike, Phil, and Jonathan made our experience so simple. They were kind and knowledgeable. They truly wanted something that was best for our family and our budget and got us EXACTLY what we needed!

Bertmeiser: Absolutely nothing could have been done to improve my car buying experience at O'Daniel Ford. I don't ever recall being out the door so quickly with my new vehicle. Everything was done before hand making it actually an enjoyable! Austin was great to work with and Lauren made the financing a smooth process. I'm enjoying my new Maverick.

Susan Saylor: Always respectful helpful and friendly

Richard Carper: Even though we could not make a deal on a truck I was looking at, Nick and Mike were excellent to work with. They were very professional and direct and worked very hard to meet my needs. the truck just wasn’t what I expected

Jonathon Cousion: Best service ever. Great prices and efficient work.

richard vonderau: This was my first time i used o-daniel ford in New haven Indiana. They moved my service time so I wouldn't miss any work. They put my ranger in the service area. They told me it would take on hour. The service was done on time and everything was cleaned up as I would expect. Very clean facilitie. Friendly staff. Fair price.

Terrie Gabet: I have never had such a wonderful experience buying a car! Thanks Cam for the excellent customer service and no high pressure!!

John Young: Excellent service. On time and as quoted.

dave webb: Made the buying experience very easy Great people to work with

Gary Newman: Great service.

Chris Sparkman: I’ve bought 2 cars from these guys , and I couldn’t ask for a better car buying experience. Mike Pocci is top notch, and he will go the extra mile to make sure you’re a happy customer.

Corrie Holterman: Their service department is wonderful! They're very knowledgeable and honest. Everything you'd want in a service team. Would recommend them to anyone!

Monique Childs: Michael Pocci is awesome. Sold me a nice Chrysler 300. Best deal I could find fully loaded. He made the whole buying process smooth and quick. I definitely recommend checking him out.

Mark Melchi: Came in as a customer, left as a friend. Thank you to the entire staff.

Benjamin Wilkinson: Quick n fast service very knowledgable

Jim Corbat: Struggled to have warranty work done on a 2010 and 2013 F150 that I had boughten new from them. Filled out negative reviews about how my experience was and was finally told by a service writer to stop doing that because when I did they got in trouble for it.

Tim Pancake (Cornerstone Landscape): Shawn in Commercial Sales was helpful, professional and knowledgeable. It's been awhile since I bought a new vehicle and I was very impressed with the new features that come standard. Highly recommend O'Daniel and Shawn Zuber if Ford has what you are looking for in a commercial vehicle.

Barb Gongaware: O'Daniel is always courteous and professional and understands the needs of their customers.

mari “romancegirl” gilbert: My beautiful Ford Escort is 25 years old. I will only allow a Ford Dealer to service it. I trust ODaniel service department for regular oil changes and I trust their service recommendations.Thank you.

Sarah Geraghty: I had been looking for a car for two weeks, test driving everything and really contemplating my options. I was a little overwhelmed by this past Saturday when I stopped by preferred without an appointment and Jake greeted my husband and I right away. Jake never got frustrated or tired even though we test drove 3 or 4 cars and he kept engaging with us about what we liked and didn't along with having knowledge about the vehicles. My husband and I knew we really appreciated him and the rest of the staff at the state rd preferred and after taking a couple days to weigh things out we made the jump and Jake and the guys got busy first thing to make the deal happen. Everyone from the manager, finance officers and loan agent to our sales person made us feel important and comfortable even when my husband and I were a little edgy at times. Jake brought my spare key fab, hand delivered to my house with a warm and sincere hand written letter and I am now a huge fan of preferred, they have a client for life. 10/10

Edward Croteau: Our experience was awesome!! Nick and Bailey gave us many options to fit our needs and worked hard to get us into the perfect vehicle for us. Thanks guys 👊 you rock !!

One Haul: Sales reps are super rude! Would not recommend them!

Kyle Brotherton: They don’t even do oil changes on the cars they sell nick and his team sell you a deal then push you out the door . Do not go here this the second vehicle I bought from preferred with a million issues

Randy Fiscus: My wife and I bought a truck this past weekend from Vince at the Lima road location and it was hands down the most professional and easy process we have gone through at a dealership. If you are looking for a vehicle, call Vince he is amazing to work with.

Jayson Lane: Great place! friendly and honest salesman.

Jason Overman: This facility (Preferred Auto), is excellent on every single thing they do! From the honest and respectful staff up front, to the experienced mechanics, and to the amazing work that they all do to insure that everything is absolutely perfect. 10 out of 10 all day for this place! The absolute best place I've ever been to for a gently used car purchase!! Good job guys!

Dan Gipson: Very knowledgeable and helpful

Kenn Rollins: The sales man was very nice. They treated my mother very well & she is a repeat customer & met all her needs. Keep up the great work & your world class service.

Jess Harrison: We did our purchase at state street and staff was Super friendly. Great to work with. Everyone likes to joke around. Not pushy or dishonest really a great experience. Definitely worth going and will more than likely return. Recommend the whole staff.

Angela M. Barbour: Jake Parker and everyone else at the E. State location made my car buying experience fast, easy, and...dare I say, pleasant?! The whole thing was efficient and fair from beginning to end. Thanks so much! 😊

Michael Butler: Very relaxing and there was no pressure

Kyle Hitchens: Guys here are awesome, Would definitely recommend!

Nate Amstutz: The manager would not shut up on our two visits. Had to give very noticeable hints to look around on our own.

Theresa Shoaf: Richy Trujillo was a great help trying to help me find a car 🚗😀!!

Montero Red: Wouldn't even make me an offer on my car I wanted to sell. Ended up at CarMax now that was time well spent.

Jackie Frasher: They came to pick me up so I could get my new car, then made all the paper work easy also.

Jordan Letendre: This would be my 3rd time getting a vehicle from preferred auto. You want a great salesman go get my man Alex Cahill, thanks Alex for being great guy and helping me find a great car. My dog even enjoys the new car.

Kimberly Meador: This place has great customer service and went above and beyond for me today. Special thanks to Alex.

Kristen Canan: If you are looking at a vehicle on Preferred's lots, make sure to take it in to your mechanic before making any decisions. I was looking at a Subaru Forester that appeared to be in excellent condition and I was considering purchasing. I was told that this vehicle had been serviced at their center, however they were not able to answer any of my questions regarding service performed. I took it into the Subaru Service Center where they found over $5,000 in fixes, including major head gasket leaks, transmission fluid hose leak (fluid all over front driver wheel), ball joint replacement on one wheel, muffler and exhaust replacement (bad repair job, very very rusty) and lower control arm replace. There is just no way all of these issues were not seen at their service center. My experience at Preferred Auto was that I wasted my time and money. I did not get the impression that I was being scammed, but I am not sure where the communication breakdown occurred between service and sales. I will say that Josh was very pleasant, friendly, and not pushy at all.

Shirley Roosa: I love my Explorer. Buddy is a great salesman. Very helpful!

angela damian: Experience was good, other than the salesman was a little pushy.

Brian Lahrman: Two thumbs up!

Bill Zurbrugg: Awesome Place

Rachael Rowe: Here I am, a month after buying my Jeep Cherokee from Bob Thomas Ford, and I get a call that I am late on my old car payment (which is supposed to be payed off, according to the paperwork I signed off on when I bought the Jeep). I found this out while being on my lunch break from my old co signer on my old Dodge Journey. Mine, as well as her's, credit is being dinged. I was not notified by my old bank nor Bob Thomas. I was driving my new Jeep thinking my old Journey was paid off. Long story short, I am currently still dealing with this problem. This isn’t the only problem with my Jeep. When I first bought my Jeep, the next day it didn’t start. They sold me a car with a bad battery, with knowing about it.I called and they told me that they had to jump the jeep before test driving. Luckily, they took care of that. Of course I had to haggle them to take care of it at all. I didn’t have bad service with buying the car, but I have had nothing but problems since. I advise to find a different car dealer if you’re looking to buy a car. I don’t wish what I have went through on anyone.

Angie C: Got sold a car with what i thought was just some bald spot but turned out to be bulges. When I mentioned it to the sales man a few days after purchase he said "that's impossible, they cant be" then he went on to saying he can't do anything about it and it's all on me. Basically to go f**k mysef because it's not his problem. Now I have to go spend $300 for just 2 tires. When I got sold this car I was told it was like brand new with low miles multiple times. And he guaranteed that it passed their "inspection". That's what sold me. For someone who has struggle for years and finally have enough to purchase her first car and then get sold a car with a list of problems is just beyond frustrating. Don't EVER buy a used car from here.

Bryan Provines: Helpful service department

Adam Neely: No sales pressure. They will build you your dream truck. They have done it for me twice and likely again in the future.

Brandon Wheeler: Easiest car buying experience buy far..They gave me a good price for my trade in aswell as a great price in my new vehicle. No pushy salesmen either like those other places. Will purchase from them again.

Blake Pontius: Very knowledgeable

Brian Puglise: Coolest inventory in town!!

Carlos A.: According to the dealer there no issues, yet as you can see they had a horrible brake issue. I had to drive 5 hours for a car that could barely brake. They as well did not want to go down in price because profit is apparently more important then safety.

Joshua Tate: Great place to do Buisness have bought multiple vehicles here !

Taha Shaikh: They were nice to deal with , made a deal over the phone , they came and picked up the car, paid my lien holder and I was due $100. They were going to Venmo it but never did. The lien holder sent the title to me instead of the them and it was lost in the mail so I even paid $50 out of pocket for duplicate title and sent the title to them, they promised once the title is received they would send me the $100. They never did. It’s a small amount so I didn’t pursue them any further but dealing in bad faith is just not right.

Frank Jones: Bought a truck from davco in 2015. Almost put 70,000 miles on the truck .Never had to put a wrench on the motor or Transmission.

rrd “bobbyd” fre: Steve was awesome, worked hard to get loan to a amount that would fit my budget. This is the 2nd time i have bought a vehicle through them, and will do it again. great place and caring people thank you Steve!

Beth Bugg: Nice.

Ed Vallejo: First time customer! Purchased a 2020 Jeep Gladiator from Davco Auto. Living several States away, I was a little nervous about purchasing a vehicle without being able to physically look at it or test drive it. Steve made the whole purchasing experience very easy. He sent me pictures and made a walk around video for me. Davco offered a very competitive price that was hassle free. I would definitely recommend them if your looking for a vehicle and I would buy from them again. Thank you Steve and Davco Auto.

MARK LONG: It's the kind of place that sets up an appointment with you to do a test drive at a certain time, then when you get there, the vehicle is not in the lot because they let someone else test drive it for the day. Then give you attitude when your upset that they didn't even have the courtesy to text and let you know. Told me that if I wanted it that bad I "should have put money down on it.."Then tell me they're running two businesses so they have a hard time keeping up with what they tell who.I want to find out what the other business is. So I can avoid that one too. Buyer beware with this place. Not to be trusted.

Rob Anderson: Best looking vehicles in the area! They gave both my wife and I good trade in value on our Jeeps. They were very fair, open and honest and helped us with no fuss or games. They worked with us at TruxUnlimited to get us some addons we both wanted as well. We were able to close deals on both Jeeps in less time than it takes to get a new cell phone. Hats off....

Wiserthan You: Awesome Vehicles And Awesome Staff!

scott orman: They have some incredible vehicles on their lot. They stand behind their sales pretty well. I continue to take my vehicle back there to be detailed. Ryan and occasionally his brother will go out of his way to make a good vehicle great! I would recommend this place, and I would really recommend their detail guy!

bryce fox: Great experience buying my Vette! Jason is pretty cool dude.

Rayce Binion: Excellent experience with Davco. Steve was very helpful getting me into my new Ram. Laid back, no pressure environment, and the process was smooth. Best deals in the area, why go anywhere else? Would highly recommend and hope to do business with again in the future. Thank you

Andrew Crooks: I've bought a lot of cars from a lot of different dealers over the years and most car salesman are what you expect, anything to get the sale complete. I delt with steve at Davco and i must say that I'm very impressed with the customer service i recieved! Steve went above and beyond to make sure i was completely happy. I can't say thank you enough Steve! I'm a very satisfied customer and will return for future purchases! Thank you

Terry Mobley: Nothing special

John Bates: The place to go for a lifted truck that will never see dirt. Mall crawling Jeeps too.